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What is the Arc Client?
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STO Network Upgrades 6/23/15

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  • pwlaughingtrendypwlaughingtrendy Member Posts: 2,966 Arc User
    edited June 2015
    Hey ultimatesd or any other German players? Can you try doing a tracert to the following address? I'm testing some connection lines.

    208.95.185.41
  • cklibcklib Member Posts: 188 Arc User
    Hey everyone, so I've discussed with the team and it looks like the problem that we have is localized to a German connectivity network. I'm currently talking with the team and our options; I'll be doing what I can to help resolve this.

    Thanks a bunch, Trendy!
  • stumpfgobsstumpfgobs Member Posts: 297 Arc User
    Hey everyone, so I've discussed with the team and it looks like the problem that we have is localized to a German connectivity network. I'm currently talking with the team and our options; I'll be doing what I can to help resolve this.

    I'd give you a cookie but another tracert will have to do for now:


    C:\WINDOWS\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 5 ms <1 ms <1 ms fritz.box [xxxxxx]
    2 23 ms 19 ms 24 ms 217.0.116.166
    3 25 ms 22 ms 22 ms 217.0.65.194
    4 30 ms 28 ms 28 ms 217.239.44.178
    5 34 ms 28 ms 29 ms te0-7-0-10.agr21.fra03.atlas.cogentco.com [130.117.14.105]
    6 26 ms 27 ms 26 ms be2184.ccr41.fra03.atlas.cogentco.com [130.117.48.70]
    7 30 ms 29 ms 29 ms be2261.ccr41.ams03.atlas.cogentco.com [154.54.37.29]
    8 40 ms 39 ms 44 ms be2182.ccr21.lpl01.atlas.cogentco.com [154.54.77.246]
    9 114 ms 116 ms 112 ms be2386.ccr21.bos01.atlas.cogentco.com [154.54.44.161]
    10 116 ms 113 ms 116 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.134]
    11 117 ms 108 ms 125 ms 38.111.40.114
    12 117 ms 112 ms 117 ms xboxpatchserver.crypticstudios.com [208.95.185.41]

    Trace complete.
  • chemistrysetchemistryset Member Posts: 229 Arc User
    edited June 2015
    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. Alle Rechte vorbehalten.

    C:\Users\Andrea>tracert patchserver.crypticstudios.com

    Routenverfolgung zu patchserver.crypticstudios.com [208.95.185.41]
    über maximal 30 Hops:

    1 1 ms 1 ms 1 ms fritz.box [***.***.***.*]
    2 46 ms 41 ms 41 ms bras2.stg.qsc.de [213.148.133.4]
    3 41 ms 44 ms 41 ms core4.stg.qsc.de [87.234.12.29]
    4 68 ms 66 ms 71 ms core1.dus.qsc.de [213.148.128.185]
    5 66 ms 68 ms 66 ms 212.162.17.169
    6 * * 70 ms ae-4-90.edge5.Frankfurt1.Level3.net [4.69.154.201]
    7 70 ms 72 ms 70 ms be3020.rcr21.fra06.atlas.cogentco.com [130.117.15.193]
    8 70 ms 70 ms 73 ms be2304.ccr41.fra03.atlas.cogentco.com [154.54.74.73]
    9 74 ms 73 ms 75 ms be2261.ccr41.ams03.atlas.cogentco.com [154.54.37.29]
    10 85 ms 86 ms 86 ms be2182.ccr21.lpl01.atlas.cogentco.com [154.54.77.246]
    11 152 ms 153 ms 153 ms be2386.ccr21.bos01.atlas.cogentco.com [154.54.44.161]
    12 152 ms 152 ms 152 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.134]
    13 156 ms 159 ms 160 ms 38.111.40.114
    14 154 ms 151 ms 157 ms patchserver2.crypticstudios.com [208.95.185.41]


    Ablaufverfolgung beendet.
    The fact that jellyfish have survived for 650 million years despite not having brains is great news for stupid people.
  • nandospcnandospc Member Posts: 1,260 Arc User
    edited June 2015
    I'm very sad to say that, but nothing changed. We did the classic stf runs this evening with friends, ISA and CSA still laggy as hell :/
    Anyway, here is my tracert from italy, wind ISP (don't look at the ping, im on a 3g/hsdpa connection at the moment):
    Microsoft Windows [Versione 6.2.9200]
    (c) 2012 Microsoft Corporation. Tutti i diritti riservati.

    C:\Users\Nando>tracert patchserver.crypticstudios.com

    Traccia instradamento verso patchserver.crypticstudios.com [208.95.185.41]
    su un massimo di 30 punti di passaggio:

    1 2 ms 2 ms 2 ms 192.168.43.1
    2 * * * Richiesta scaduta.
    3 68 ms 69 ms 68 ms 172.16.4.4
    4 82 ms 63 ms 70 ms 151.7.36.46
    5 82 ms 78 ms 82 ms RMAS-T02-PAVB-B01-po01.wind.it [151.6.5.21]
    6 80 ms 78 ms 77 ms 151.6.5.142
    7 * 83 ms 79 ms lag-21.bear1.Italy2.Level3.net [212.133.7.9]
    8 100 ms 108 ms * ae-1-60.edge5.Frankfurt1.Level3.net [4.69.154.9]
    9 * * * Richiesta scaduta.
    10 101 ms 98 ms 98 ms be3020.rcr21.fra06.atlas.cogentco.com [130.117.15.193]
    11 100 ms 100 ms 99 ms be2305.ccr42.fra03.atlas.cogentco.com [154.54.74.77]
    12 113 ms 111 ms 108 ms be2262.ccr42.ams03.atlas.cogentco.com [154.54.37.33]
    13 122 ms 118 ms 119 ms be2183.ccr22.lpl01.atlas.cogentco.com [154.54.58.69]
    14 202 ms 189 ms 187 ms be2387.ccr22.bos01.atlas.cogentco.com [154.54.44.165]
    15 195 ms 197 ms 198 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.130]
    16 198 ms 191 ms 198 ms 38.111.40.114
    17 189 ms 190 ms 188 ms xboxpatchserver.crypticstudios.com [208.95.185.41]

    Traccia completata.
  • ovrkylovrkyl Member Posts: 309 Arc User
    WA USA area and not noticing a difference so far post-maintenance, sorry.
    This is my signature. There are many like it, but this one is mine.
  • daveynydaveyny Member Posts: 8,227 Arc User
    plvoy wrote: »
    btw, Trendy, it is very annoying to scroll up top to change pages in the thread. Can your folks over at vanilla leave a page turner at the bottom too please?
    I have notified all of our extreme displeasure in that.

    The funny thing is, it WAS there when we were posting in the interim threads.
    It disappeared when You brought everything back online.
    :|
    STO Member since February 2009.
    I Was A Trekkie Before It Was Cool ... Sept. 8th, 1966 ... Not To Mention Before Most Folks Around Here Were Born!
    Forever a STO Veteran-Minion
    upside-down-banana-smiley-emoticon.gif
  • shadow1766shadow1766 Member Posts: 10 Arc User
    Not sure if anyone posted a trace from australia, looks like cogent are trying to set a record for how many internal hops before destination to me. This is from an ADSL2 connection

    Tracing route to patchserver2.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 2 ms 1 ms 5 ms 192.168.1.1
    2 24 ms 22 ms 22 ms 172.18.209.3
    3 23 ms 23 ms 23 ms 172.18.65.181
    4 23 ms 23 ms 22 ms bundle-ether4.chw-edge902.sydney.telstra.net [203.50.12.110]
    5 24 ms 25 ms 24 ms bundle-ether14.chw-core10.sydney.telstra.net [203.50.11.100]
    6 26 ms 22 ms 23 ms Bundle-ether17.oxf-gw2.sydney.telstra.net [203.50.13.70]
    7 23 ms 22 ms 24 ms bundle-ether1.sydo-core01.sydney.reach.com [203.50.13.38]
    8 24 ms 22 ms 23 ms i-0-2-0-6.sydo-core02.bi.telstraglobal.net [202.84.223.46]
    9 168 ms 166 ms 167 ms i-0-2-0-0.1wlt-core01.bx.telstraglobal.net [202.84.141.146]
    10 167 ms 167 ms 167 ms i-0-4-0-3.eqla01.bi.telstraglobal.net [202.40.149.246]
    11 211 ms 210 ms 210 ms cogent-peer.eqla01.pr.telstraglobal.net [134.159.63.198]
    12 210 ms 212 ms 210 ms be2180.ccr21.lax01.atlas.cogentco.com [154.54.41.57]
    13 245 ms 245 ms 247 ms be2065.ccr21.iah01.atlas.cogentco.com [154.54.5.65]
    14 260 ms 261 ms 262 ms be2172.ccr41.atl01.atlas.cogentco.com [154.54.29.17]
    15 270 ms 274 ms 276 ms be2168.ccr21.dca01.atlas.cogentco.com [154.54.31.94]
    16 270 ms 270 ms 270 ms hu0-10-0-0.ccr41.dca01.atlas.cogentco.com [154.54.1.14]
    17 278 ms 273 ms 273 ms be2148.ccr41.jfk02.atlas.cogentco.com [154.54.31.118]
    18 277 ms 278 ms 277 ms be2094.ccr21.bos01.atlas.cogentco.com [154.54.30.14]
    19 278 ms 279 ms 279 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.134]
    20 290 ms 285 ms 286 ms 38.111.40.114
    21 279 ms 615 ms 279 ms patchserver2.crypticstudios.com [208.95.185.41]

    Trace complete.
  • vividhvividh Member Posts: 108 Arc User
    Cogent isnt doing a good job, quite a few hops before reaching the destination
    In game: @vividh
  • shevetshevet Member Posts: 1,667 Arc User
    edited June 2015
    Safe to say, as I reconnect after my third unexpected disconnection today, that I'm not noticing an improvement here.

    ETA: make that three disconnects and a crash to desktop. So far, but the day is still young....

    ETAAgain: tracert from my fourth disconnect:

    tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 2 ms 3 ms 2 ms 192.168.1.1
    2 18 ms 16 ms 16 ms host-89-241-144-1.as13285.net [89.241.144.1]
    3 21 ms 19 ms 19 ms host-78-151-225-240.static.as13285.net [78.151.2
    25.240]
    4 22 ms 21 ms 22 ms host-78-151-225-56.static.as13285.net [78.151.22
    5.56]
    5 23 ms 23 ms 23 ms host-78-144-11-57.as13285.net [78.144.11.57]
    6 26 ms 25 ms 25 ms xe-8-1-0-scr001.loh.as13285.net [78.144.0.217]
    7 * * * Request timed out.
    8 25 ms 24 ms 25 ms ae-225-3601.edge3.London1.Level3.net [4.69.166.1
    46]
    9 25 ms 25 ms 24 ms ae-225-3601.edge3.London1.Level3.net [4.69.166.1
    46]
    10 26 ms 25 ms 26 ms be3043.ccr22.lon01.atlas.cogentco.com [130.117.1
    5.245]
    11 26 ms 26 ms 26 ms be2494.ccr42.lon13.atlas.cogentco.com [154.54.39
    .130]
    12 100 ms 99 ms 99 ms be2493.ccr22.bos01.atlas.cogentco.com [154.54.42
    .97]
    13 99 ms 99 ms 99 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.130]
    14 106 ms 104 ms 106 ms 38.111.40.114
    15 100 ms 99 ms 99 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.

    Seems step 7 doesn't look any too healthy....
    Post edited by shevet on
    8b6YIel.png?1
  • captainoblivouscaptainoblivous Member Posts: 2,284 Arc User
    edited June 2015
    Much better today, so it was likely some internal thing.
    Regardless, here are the two tracerts, first to the normal cryptic and the second the the ip LT gave earlier. This is from the UK mind you.

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 2 ms 1 ms 1 ms 100.74.79.1
    2 7 ms 7 ms 7 ms 5.151.209.18
    3 7 ms 7 ms 7 ms 77.244.129.157
    4 40 ms 47 ms 46 ms Po2.csw0.thdo.as42689.net [77.244.129.94]
    5 7 ms 7 ms 7 ms Ten2-1.br0.rbsov.as42689.net [77.244.129.78]
    6 7 ms 7 ms 7 ms cr0-g2-13.thdo.bogons.net [93.186.33.33]
    7 7 ms 7 ms 7 ms cr0-G1-1.rbsov.bogons.net [193.178.223.218]
    8 7 ms 7 ms 7 ms te0-0-1-2.rcr21.b015591-1.lon01.atlas.cogentco.c
    om [149.11.30.33]
    9 9 ms 8 ms 8 ms be2572.ccr21.lon01.atlas.cogentco.com [154.54.38
    .105]
    10 8 ms 8 ms 8 ms be2178.ccr42.lon13.atlas.cogentco.com [130.117.5
    0.206]
    11 81 ms 81 ms 81 ms be2493.ccr22.bos01.atlas.cogentco.com [154.54.42
    .97]
    12 81 ms 81 ms 81 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.130]
    13 88 ms 89 ms 89 ms 38.111.40.114
    14 81 ms 81 ms 81 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.
    C:\Windows\system32>tracert 208.95.185.41

    Tracing route to patchserver2.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 2 ms 1 ms 1 ms 100.74.79.1
    2 7 ms 6 ms 7 ms 5.151.209.18
    3 7 ms 7 ms 7 ms 77.244.129.157
    4 7 ms 7 ms 7 ms Po2.csw0.thdo.as42689.net [77.244.129.94]
    5 7 ms 7 ms 7 ms Ten2-1.br0.rbsov.as42689.net [77.244.129.78]
    6 7 ms 7 ms 7 ms cr0-g2-13.thdo.bogons.net [93.186.33.33]
    7 7 ms 7 ms 7 ms cr0-G1-1.rbsov.bogons.net [193.178.223.218]
    8 7 ms 7 ms 7 ms te0-0-1-2.rcr21.b015591-1.lon01.atlas.cogentco.c
    om [149.11.30.33]
    9 17 ms 8 ms 9 ms be2572.ccr21.lon01.atlas.cogentco.com [154.54.38
    .105]
    10 8 ms 8 ms 8 ms be2178.ccr42.lon13.atlas.cogentco.com [130.117.5
    0.206]
    11 81 ms 81 ms 81 ms be2493.ccr22.bos01.atlas.cogentco.com [154.54.42
    .97]
    12 81 ms 81 ms 81 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.130]
    13 89 ms 89 ms 89 ms 38.111.40.114
    14 82 ms 85 ms 81 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.

    C:\Windows\system32>
    I need a beer.

  • shevetshevet Member Posts: 1,667 Arc User
    Another couple of disconnects - my problem seems to be that seventh hop, to London1.level3.net - I ran a couple more tracerts, and that's where it's going, and that's where the timeouts are hitting.

    I could, of course, reset my router and do the whole refreshing-ipconfig thing, but that presents another problem... the ARC Defender thing will then think I'm logging in from yet another computer, and I am perilously close to hitting the limit on the number of PINs it will send me before it locks me out of the system altogether. Well done, ARC. Customer service at its finest.
    8b6YIel.png?1
  • This content has been removed.
  • halw1701ahalw1701a Member Posts: 3 Arc User
    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\Owner>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms 10.0.0.1
    2 13 ms 12 ms 10 ms 96.120.65.89
    3 * * * Request timed out.
    4 14 ms 15 ms 16 ms te-0-5-0-2-ar01.chartford.ct.hartford.comcast.ne
    t [68.85.106.221]
    5 20 ms 24 ms 19 ms he-1-12-0-0-ar01.needham.ma.boston.comcast.net [
    162.151.53.145]
    6 23 ms 27 ms 21 ms be-7015-cr01.newyork.ny.ibone.comcast.net [68.86
    .90.217]
    7 26 ms 24 ms 27 ms he-0-11-0-1-pe03.111eighthave.ny.ibone.comcast.n
    et [68.86.83.102]
    8 23 ms 26 ms 26 ms be7922.ccr21.jfk10.atlas.cogentco.com [154.54.13
    .161]
    9 47 ms 27 ms 29 ms be2056.ccr41.jfk02.atlas.cogentco.com [154.54.44
    .217]
    10 45 ms 31 ms 31 ms be2094.ccr21.bos01.atlas.cogentco.com [154.54.30
    .14]
    11 32 ms 32 ms 31 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.134]
    12 38 ms 34 ms 34 ms 38.111.40.114
    13 31 ms 32 ms 31 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.

    C:\Users\Owner>
  • giannicampanellagiannicampanella Member Posts: 424 Arc User
    ..........
    HA3RAjP.gif
    Greenbird
  • divvydavedivvydave Member Posts: 184 Arc User
    edited June 2015
    This is my first tracert so hope it's correct :)

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 4 ms 2 ms 2 ms 192.168.1.1
    2 16 ms 8 ms 9 ms host-80-47-144-1.as13285.net [80.47.144.1]
    3 12 ms 9 ms 9 ms host-78-151-226-51.as13285.net [78.151.226.51]
    4 11 ms 10 ms 10 ms host-78-151-226-50.as13285.net [78.151.226.50]
    5 15 ms 15 ms 16 ms host-78-144-9-15.as13285.net [78.144.9.15]
    6 18 ms 16 ms 15 ms host-78-144-13-18.as13285.net [78.144.13.18]
    7 17 ms 16 ms 17 ms unknown.Level3.net [212.187.192.113]
    8 16 ms 17 ms 17 ms ae-228-3604.edge3.London1.Level3.net [4.69.166.1
    58]
    9 17 ms 17 ms 17 ms ae-228-3604.edge3.London1.Level3.net [4.69.166.1
    58]
    10 17 ms 17 ms 17 ms be3043.ccr22.lon01.atlas.cogentco.com [130.117.1
    5.245]
    11 2114 ms 19 ms 18 ms be2494.ccr42.lon13.atlas.cogentco.com [154.54.39
    .130]
    12 93 ms 92 ms 91 ms be2493.ccr22.bos01.atlas.cogentco.com [154.54.42
    .97]
    13 91 ms 100 ms 91 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.130]
    14 94 ms 91 ms 92 ms 38.111.40.114
    15 90 ms 90 ms 92 ms xboxpatchserver.crypticstudios.com [208.95.185.4
    1]

    Trace complete.


    C:\Users\Owner>

    Edit: I'm uk here but am a long sufferer of lag/rubberbanding :(
    Post edited by divvydave on
  • titus1608titus1608 Member Posts: 82 Arc User
    Hi, I'm still not able to play STO because no connection to the patch servers :(

    Deutsche Telekom here too and my tracert is:


    Routenverfolgung zu patchserver.crypticstudios.com [208.95.185.41] über maximal
    30 Abschnitte:

    1 8 ms 1 ms 1 ms 192.168.1.1
    2 44 ms 43 ms 43 ms 217.0.119.39
    3 47 ms 47 ms 47 ms 87.190.160.234
    4 45 ms 45 ms 45 ms 217.239.48.186
    5 44 ms 43 ms 43 ms ffm-b12-link.telia.net [213.248.103.169]
    6 45 ms 45 ms 44 ms ffm-bb2-link.telia.net [62.115.142.60]
    7 146 ms 138 ms 134 ms nyk-bb2-link.telia.net [213.155.131.151]
    8 140 ms 138 ms 160 ms bost-b1-link.telia.net [80.91.249.15]
    9 144 ms 144 ms 144 ms internap-ic-304640-bost-b1.c.telia.net [62.115.3
    8.110]
    10 139 ms 140 ms 139 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    11 139 ms 141 ms 141 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    12 143 ms 151 ms 143 ms 198-46-243-252-host.colocrossing.com [198.46.243
    .252]
    13 * * * Zeitüberschreitung der Anforderung.
    14 143 ms 143 ms 145 ms patchserver2.crypticstudios.com [208.95.185.41]


    Ablaufverfolgung beendet.
  • jcswwjcsww Member Posts: 6,834 Arc User
    edited June 2015
    Hey everyone, so I've discussed with the team and it looks like the problem that we have is localized to a German connectivity network. I'm currently talking with the team and our options; I'll be doing what I can to help resolve this.

    @pwlaughingtrendy, I have to disagree. I can't connect to the patch server from Canada.

    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.

    C:\Users\jcsww>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms router.asus.com [TRIBBLE.TRIBBLE.x.xx]
    2 * * * Request timed out.
    3 15 ms 23 ms 15 ms 209.148.245.25
    4 15 ms 19 ms 19 ms 69.63.248.201
    5 26 ms 28 ms 28 ms 64.71.240.66
    6 36 ms 30 ms 37 ms 64.124.128.193
    7 48 ms 30 ms 28 ms ae8.cr1.lga5.us.zip.zayo.com [64.125.26.161]
    8 71 ms 41 ms 38 ms ae7.mpr3.bos2.us.zip.zayo.com [64.125.21.225]
    9 33 ms 38 ms 42 ms 208.184.110.70.IPYX-072053-002-ZYO.above.net [20
    8.184.110.70]
    10 48 ms 57 ms 58 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    11 34 ms 38 ms 39 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    12 44 ms 44 ms 64 ms 198-46-243-252-host.colocrossing.com [198.46.243
    .252]
    13 * * * Request timed out.
    14 32 ms 41 ms 37 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.
  • cklibcklib Member Posts: 188 Arc User
    Not able to connect to patch server via the launcher again. This time it seems to hang at perfect world servers (sporadic). And somehow the trace gets routed via Sweden (Telia).
    > tracert patchserver.crypticstudios.com

    Routenverfolgung zu patchserver.crypticstudios.com [208.95.185.41] über maximal
    30 Abschnitte:

    1 <1 ms <1 ms <1 ms speedport.ip [192.168.2.1]
    2 15 ms 15 ms 15 ms 87.186.224.135
    3 16 ms 16 ms 16 ms 87.186.202.66
    4 28 ms 23 ms 24 ms hh-ea8-i.HH.DE.NET.DTAG.DE [62.154.32.126]
    5 * 21 ms 58 ms 80.150.168.162
    6 20 ms 20 ms 20 ms hbg-bb4-link.telia.net [213.155.135.88]
    7 114 ms 110 ms 113 ms nyk-bb2-link.telia.net [80.91.247.125]
    8 148 ms 118 ms 118 ms bost-b1-link.telia.net [80.91.249.15]
    9 112 ms 112 ms 112 ms internap-ic-304640-bost-b1.c.telia.net [62.115.3
    8.110]
    10 112 ms 112 ms 112 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    11 122 ms 111 ms 111 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    12 112 ms 111 ms 112 ms 198.49.243.253
    13 * * * Zeitüberschreitung der Anforderung.
    14 * * * Zeitüberschreitung der Anforderung.
    15 * * * Zeitüberschreitung der Anforderung.
    16 111 ms 112 ms 111 ms patchserver2.crypticstudios.com [208.95.185.41]

    Ablaufverfolgung beendet.

    German ISP is Deutsche Telekom (DTAG).
  • cabezadetortugacabezadetortuga Member Posts: 251 Arc User
    All I get when I try to start up the launcher is:

    "Unable to establish connection to Patch server. Please check your internet connection. If problems persist, please contact Technical Support."

    Is that what everyone else is getting?

    The launcher fails to start after 5 tries and gives me the message that I quoted in a small error window.
  • lee21304lee21304 Member Posts: 3
    edited June 2015
    I am a new player and I am getting that as well wondering if the server is not back up yet any ideas.
  • djmarr1964djmarr1964 Member Posts: 232 Arc User
    are the servers still down it is after 8pm here and cannot load any launcher (STO, NW, or CO)
    The True King In The North
  • lee21304lee21304 Member Posts: 3
    All I get when I try to start up the launcher is:

    "Unable to establish connection to Patch server. Please check your internet connection. If problems persist, please contact Technical Support."

    Is that what everyone else is getting?

    The launcher fails to start after 5 tries and gives me the message that I quoted in a small error window.

    I am a new player and getting that as well it is now 15 min past what they said it would be down for so I guess the server is still down.
  • cklibcklib Member Posts: 188 Arc User
    edited June 2015
    All I get when I try to start up the launcher is:

    "Unable to establish connection to Patch server. Please check your internet connection. If problems persist, please contact Technical Support."

    Is that what everyone else is getting?

    The launcher fails to start after 5 tries and gives me the message that I quoted in a small error window.
    Yes, that is the outcome when the launcher cannot connect to the patch server.

    You can trace the connection by typing "tracert patchserver.crypticstudios.com" (traceroute instead of tracert on non-Windows systems) in a command prompt.
  • mjarbarmjarbar Member Posts: 2,084 Arc User

    C:\Windows\System32>tracert 208.95.185.41

    Tracing route to xboxpatchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 90 ms 99 ms 99 ms api.home [192.168.1.254]
    2 12 ms 12 ms 11 ms 217.32.145.225
    3 13 ms 12 ms 11 ms 217.32.145.254
    4 16 ms 16 ms 16 ms 212.140.206.66
    5 16 ms 16 ms 17 ms 213.120.180.167
    6 17 ms 16 ms 16 ms 217.41.169.107
    7 25 ms 20 ms 16 ms acc1-10GigE-2-1-2.sf.21cn-ipp.bt.net [109.159.25
    5.159]
    8 24 ms 23 ms 23 ms core1-te0-4-0-2.ealing.ukcore.bt.net [109.159.25
    1.1]
    9 23 ms 23 ms 22 ms peer5-te0-0-0-10.telehouse.ukcore.bt.net [109.15
    9.254.239]
    10 23 ms 24 ms 24 ms 166-49-211-244.eu.bt.net [166.49.211.244]
    11 23 ms 22 ms 22 ms be3035.ccr21.lon01.atlas.cogentco.com [130.117.1
    4.169]
    12 22 ms 22 ms 23 ms be2178.ccr42.lon13.atlas.cogentco.com [130.117.5
    0.206]
    13 95 ms 96 ms 95 ms be2493.ccr22.bos01.atlas.cogentco.com [154.54.42
    .97]
    14 96 ms 96 ms 96 ms te0-0-0-0.rcr12.b002133-1.bos01.atlas.cogentco.c
    om [66.28.4.254]
    15 96 ms 96 ms 96 ms 38.122.52.50
    16 98 ms 97 ms 96 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    17 96 ms 95 ms 128 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    18 97 ms 96 ms 97 ms 198.49.243.250
    19 97 ms 99 ms 97 ms 198.49.243.253
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    Hope this helps
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  • benmactavishbenmactavish Member Posts: 4 Arc User
    I'm in the UK, and I am having exactly the same problem. Unable to even establish a connection.
  • benmactavishbenmactavish Member Posts: 4 Arc User
    Here's my trace.

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms <1 ms <1 ms 192.168.0.1
    2 55 ms 22 ms 165 ms host-78-151-196-1.as13285.net [78.151.196.1]
    3 * * * Request timed out.
    4 81 ms 174 ms 27 ms host-78-151-238-192.as13285.net [78.151.238.192]

    5 24 ms 24 ms 24 ms host-78-144-9-101.as13285.net [78.144.9.101]
    6 23 ms 23 ms 23 ms host-78-144-1-38.as13285.net [78.144.1.38]
    7 28 ms 25 ms 24 ms xe-10-1-0.lon21.ip4.tinet.net [213.200.78.233]
    8 * 95 ms 94 ms xe-3-0-0.bos10.ip4.gtt.net [141.136.109.138]
    9 96 ms 99 ms 97 ms internap-gw.ip4.gtt.net [77.67.77.54]
    10 114 ms 214 ms 144 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    11 322 ms 188 ms 194 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    12 322 ms 189 ms 190 ms 198.49.243.250
    13 149 ms 187 ms 190 ms 198.49.243.253
    14 * * * Request timed out.
    15 96 ms 96 ms 100 ms 208.95.185.41

    Trace complete.
  • cabezadetortugacabezadetortuga Member Posts: 251 Arc User
    cklib wrote: »
    All I get when I try to start up the launcher is:

    "Unable to establish connection to Patch server. Please check your internet connection. If problems persist, please contact Technical Support."

    Is that what everyone else is getting?

    The launcher fails to start after 5 tries and gives me the message that I quoted in a small error window.
    Yes, that is the outcome when the launcher cannot connect to the patch server.

    You can trace the connection by typing "tracert patchserver.crypticstudios.com" (traceroute instead of tracert on non-Windows systems) in a command prompt.


    Oh, ok. I had simply thought that the maintenance was finished as it usually is by this time, sorry. I did the tracert thing and it gave me a similar data set as to what others have been posting on this thread. Would it help Cryptic for me to post that information here? If so, please pardon my noobness, but how do I copy from the command prompt to paste into a comment here?
  • cklibcklib Member Posts: 188 Arc User
    cklib wrote: »
    All I get when I try to start up the launcher is:

    "Unable to establish connection to Patch server. Please check your internet connection. If problems persist, please contact Technical Support."

    Is that what everyone else is getting?

    The launcher fails to start after 5 tries and gives me the message that I quoted in a small error window.
    Yes, that is the outcome when the launcher cannot connect to the patch server.

    You can trace the connection by typing "tracert patchserver.crypticstudios.com" (traceroute instead of tracert on non-Windows systems) in a command prompt.


    Oh, ok. I had simply thought that the maintenance was finished as it usually is by this time, sorry. I did the tracert thing and it gave me a similar data set as to what others have been posting on this thread. Would it help Cryptic for me to post that information here? If so, please pardon my noobness, but how do I copy from the command prompt to paste into a comment here?

    Assuming Windows OS, righ-click the command prompt window, pick the Select All from the context menu, click again or press enter, paste where you want it.
  • cabezadetortugacabezadetortuga Member Posts: 251 Arc User
    edited June 2015
    cklib wrote: »

    Assuming Windows OS, righ-click the command prompt window, pick the Select All from the context menu, click again or press enter, paste where you want it.

    Thank you. The traceroute is as follows:

    1 2 ms 1 ms 1 ms 192.168.1.1
    2 31 ms 31 ms 31 ms dsl-1.carnegie.brightok.net [205.240.141.1]
    3 32 ms 32 ms 32 ms 199.73.96.17
    4 34 ms 33 ms 34 ms ip-98.191.250.157.atlinkservices.com [98.191.250.157]
    5 33 ms 33 ms 33 ms ip-192.69.160.209.atlinkservices.com [192.69.160.209]
    6 34 ms 34 ms 35 ms te0-0-1-1.rcr11.okc01.atlas.cogentco.com [38.123.240.9]
    7 37 ms 36 ms 35 ms te2-1.ccr01.tul01.atlas.cogentco.com [154.54.46.70]
    8 41 ms 41 ms 41 ms te0-0-0-18.ccr22.mci01.atlas.cogentco.com [154.54.80.110]
    9 54 ms 54 ms 53 ms be2157.ccr42.ord01.atlas.cogentco.com [154.54.6.118]
    10 61 ms 60 ms 61 ms be2185.ccr22.cle04.atlas.cogentco.com [154.54.43.178]
    11 72 ms 72 ms 72 ms be2189.ccr22.alb02.atlas.cogentco.com [154.54.43.185]
    12 76 ms 76 ms 75 ms be2302.ccr22.bos01.atlas.cogentco.com [154.54.43.13]
    13 77 ms 77 ms 77 ms te0-0-0-0.rcr12.b002133-1.bos01.atlas.cogentco.com [66.28.4.254]
    14 79 ms 75 ms 76 ms 38.122.52.50
    15 89 ms 76 ms 76 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
    16 75 ms 75 ms 75 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    17 77 ms 77 ms 78 ms 198.49.243.250
    18 77 ms 76 ms 76 ms 198.49.243.253
    19 * * * Request timed out.
    20 75 ms 76 ms 75 ms 208.95.185.41

    Trace complete.


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