None of us mod's want to be heavy handed. We don't want to be strict. Me personally I've been a mod and admin for quite a few forums and bbs's in my time, even ones larger than STO's forums, and I've found in most cases a light hand does better than a heavy hand. But that's not always the case.
The downside of having a free mmo where people can come onto the forums without paying a dime and posting is that you get those types of people that think "Haha i can make another account and nothings gonna happen". But lemme explain something - you HAVE a primary account in game. You HAVE an account you spend your cash on to get zen and honestly? It's not that hard to link up who's who from the forums to the game.
Those that made some seriously horrific comments towards Trendy deserve to have some in game actions done towards them. Maybe it should be a new system that if you get banned on the forums you get an in game ban as well. *shrugs*
I'm also really saddened that some kids haven't learned that yah while it's the internet saying stupid TRIBBLE won't get you into hot water. Though I was glad to read lots of people come to her defense. Apparently we need to stop being light handed on moderation and really hit hard on those that apparently think it's okay to insult, bash, and hate on others.
That all said to comment on a few things the OP posted -
Perfect World has the opportunity to be innovative and ahead of the MMOG crowd when it comes to dealing with cyber-issues that concern the community's safety. PWE would benefit by the good publicity alone if that happens and I want to see it happen.
- Direct contact with someone in charge who can intervene or observe in-game at any moment.
- A redesigned in-game Report system with a dedicated cyber-bullying section section where you can add to previously filed reports for ongoing matters and include at least 10 minutes of the chat conversation.
- Strict policy which bans malicious impersonating of accounts, fleets and channels and acts to remove them from game when reported by the original.
- An in-game feedback system.
These are some ideas, feel free to add to them. If trolls try to derail this thread, just drop the hammer and lock it.
You have access to people it's called the GM team. They will handle things as they see fit. In game trolling happens in every MMO. Especially in free ones there is 0 way to stop it without disabling chat. When you report someone, the chat does get added to the ticket. I cannot say how much of it is put into the ticket, but it DOES get added and it's a good chunk. What happens a lot of the times that I've noticed with people reporting others is they fight back. They argue, call the other person names, then expect that PWE will intervene. Well honestly if you join in the argument and start bad mouthing the person, you're also a problem. Not a solution. Your best bet is to ALWAYS ignore and report anyone that bothers you or harasses you. Do they always act against those harassing? Newp. Have they done it before? Yep. I know that first hand.
A strict policy of banning impersonating accounts would be nice. I know that those impersonating staff members, even volunteer ones, does exist as even myself for example has some power behind our voice (apparently according to players) and if people impersonate us, people take what we say as truth. That said fleets and channels are a totally different beast and are harder to moderate. Channels especially since they could easily close one down and another can just as easily open up.
Finally - when a moderator closes a thread, for ANY REASON its actually against the rules to re-open it, unless we specify otherwise. For example the whole necro thread stuff we do state you can make a new one. So in this case, I get the last word :P and we are closing this one down. I'd appreciate it if another isn't opened.
Yes, I'm that Askray@Batbayer in game. Yes, I still play. No, I don't care. Former Community Moderator, Former SSR DJ, Now Full time father to two kids, Husband, Retail Worker. Tiktok: @Askray Facebook: Askray113
Comments
The downside of having a free mmo where people can come onto the forums without paying a dime and posting is that you get those types of people that think "Haha i can make another account and nothings gonna happen". But lemme explain something - you HAVE a primary account in game. You HAVE an account you spend your cash on to get zen and honestly? It's not that hard to link up who's who from the forums to the game.
Those that made some seriously horrific comments towards Trendy deserve to have some in game actions done towards them. Maybe it should be a new system that if you get banned on the forums you get an in game ban as well. *shrugs*
I'm also really saddened that some kids haven't learned that yah while it's the internet saying stupid TRIBBLE won't get you into hot water. Though I was glad to read lots of people come to her defense. Apparently we need to stop being light handed on moderation and really hit hard on those that apparently think it's okay to insult, bash, and hate on others.
That all said to comment on a few things the OP posted -
You have access to people it's called the GM team. They will handle things as they see fit. In game trolling happens in every MMO. Especially in free ones there is 0 way to stop it without disabling chat. When you report someone, the chat does get added to the ticket. I cannot say how much of it is put into the ticket, but it DOES get added and it's a good chunk. What happens a lot of the times that I've noticed with people reporting others is they fight back. They argue, call the other person names, then expect that PWE will intervene. Well honestly if you join in the argument and start bad mouthing the person, you're also a problem. Not a solution. Your best bet is to ALWAYS ignore and report anyone that bothers you or harasses you. Do they always act against those harassing? Newp. Have they done it before? Yep. I know that first hand.
A strict policy of banning impersonating accounts would be nice. I know that those impersonating staff members, even volunteer ones, does exist as even myself for example has some power behind our voice (apparently according to players) and if people impersonate us, people take what we say as truth. That said fleets and channels are a totally different beast and are harder to moderate. Channels especially since they could easily close one down and another can just as easily open up.
Finally - when a moderator closes a thread, for ANY REASON its actually against the rules to re-open it, unless we specify otherwise. For example the whole necro thread stuff we do state you can make a new one. So in this case, I get the last word :P and we are closing this one down. I'd appreciate it if another isn't opened.
Former Community Moderator, Former SSR DJ, Now Full time father to two kids, Husband, Retail Worker.
Tiktok: @Askray Facebook: Askray113