Direct 3D fatal error

neos472

Hello I have been getting a error called "Fatal Error: Direct 3D Driver returned error
(DXGI_ERROR_DEVICE_REMOVED) while checking sync query

Technical Detals: Sync query 5 0x1d466280 GetData == 0x887a0005 0 NF 8657

D3D11 Device removed due to DXGI_ERROR_DEVICE_HUNG 0x887a0006".


I have been trying to access both Star Trek Online and Neverwinter to no avail and it seems localized to Cryptic only games since other games i play are functioning perfectly

I use a Intel I7 quadcore
NVIDIA GeForce 460M
6GB RAM

can you please help me?
Thank you

architect13

Did you do a search? There are several threads regarding this issue

powerman913

I found a work around that works most of the time, but sometimes it still crashes on boot up.

Go to options in the launcher before you enter the game.
Turn on safe mode, make sure to click save.
Run the game, once character selection is open click on options.
Go to the display tab, and at the top of the tab is something called "video card" or something like that.
Change the setting from auto to the DirectX 9 version, currently 10 is causing the bug.
Exit STO, then reopen through standard means without safe mode.

jam3s1701

I have tried to set stuff in game for lower DX but it still crashes upon loading unless I use safe mode.

it's not a big issue as I can still load the game but it would be nice to know if or when this is going to be fixed.

digiduck

I get something similar, But mine is FATAL ERROR: Direct3d driver returned error code (D3DERR_DEVICEHUNG) while checking sync query.
Techincal Details Sync query 1 0x3bcdb00 Getdata==0x88760874 0 f 0, The only soulotion I could find was the safe mode trick. I found that in safe mode, the game will not save the preferences you set while in that mode. Since I am new too windows 8.1, I am unsure how too bring up the directx exe file in order to try and set it to run in direct x 9 mode.

blondie987

all i know is this has to do with the game auto starting up in directx 11 compatibility and i have yet to see an actual fix or a way to get the game to start up in directx9 settings. i've tried changing the gameprefs.pref file i've tried safe mode nothing seems to work. so i don't know

adamkafei

I've been having a similar issue but it only arose when I updated my graphics driver so I'm going to roll it back later, you might consider trying the same thing if you updated recently.

Having tried using an older driver I've just had the same issue, however it seems to happen less frequently.

penguin44ca1

I got the fatal error while Locking Sprites. First I've seen of this error

blondie987

i still can't get into game no matter what happens the display driver fails to respond and all i get to is the iconian wars display screen even using my gameprefs.pref file from what i had windows 7 installed on my comp doesn't fix the issue.

vardanoir

was posting in another post here about having game crash issues but thought i'd put my two cents in on this one and say I too got this or a very similar crash message twice this evening during my failed debacle that was a windows 10 upgrade ...not sure if this is how you got ur message to pop or if it's related to my now ongoing game stall/freeze/crash issue and my video settings for the game itself ... just adding in that it's not just you this message has been given to is all

machin3gun

very sad,

i cant get fullscreen to work , just purchased new laptop windows 10 Geforce GTX 860, directx 11 way better then my last laptop and now it dont work.

keep getting direct x error unable to switch to fullscreen

topman112

i have problem with my computer it froze up my game then the screen went all black and white dots. I try again but it said the video card is not compatible , somebody said reinstall the drivers for the video card. I did it says its says its install try play the game, the game would not work said fatal error Direct 3D. It not just happen only on Star Trek Online it mosty on other games I play. The video card is nvidia geforce gtx 260

hypodemicus

AAARRRG!
Same error with me at the load screen. Only STO crashes, all other games i tested run perfect.
And yes, i read about all threads i could find (here and in internet) about it, no solution until now.
I upgraded my system, so i gues that made the difference. Due to the reworking of the PC i played the last 2 months on laptop, so if any patch was the culprit, i may have missed it.
Since i use the same OS (win 7 64 SP1) and graphics card as before, i doubt that my graphic card is broken. I did replace mainboard, CPU and HD, but how that will give me a divx-error, i don´t know.
I tried about 10 different approaches, but only working solution is to start in safe mode.
Alas, i thought the new PC intestines would give me a better STO gameplay...

fadmbambam

Just started happening to me today - never had it happen before (that I can remember.)

(I tried safe mode, but still same error.)


Update: Okay... here's what I did to finally get it to start: I turn on safe mode, but did NOT put it into full screen until after everything had loaded. It warned me that the graphics setting were reset and then I maximized the application.