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Forums > Home› Support› PC Gameplay Bug Reports

Claimed Temporal Insight Before Earning It

zaynarzaynar Member Posts: 138 Arc User
edited April 2015 in PC Gameplay Bug Reports
I've run into a bit of a problem. I unlocked Temporal Insight on my Delta Fed, so I went and claimed it on all of my Alts. This included my KDF Delta Recruit. I've since completed half of the Klingon Story Arcs, which rewards Temporal Insight.

Thing is, since I already have it, I get the following error message:
Failed to collect rewards for "Complete Half of Klingon Story Arcs". Make sure that you have room in your inventory.

I figure that since I already have it, the system can't give it to me. But it just keeps on trying, and as a result I am unable to claim any other Delta Rewards.
Post edited by zaynar on

Comments

  • khalfyreshyftkhalfyreshyft Member Posts: 28 Arc User
    edited April 2015
    At this point, I feel obligated to mention this makes the fifth thread concerning this bug. The other four (for any moderators or devs who want to merge them or reply) are here:

    http://sto-forum.perfectworld.com/showthread.php?t=1425071
    http://sto-forum.perfectworld.com/showthread.php?t=1421051
    http://sto-forum.perfectworld.com/showthread.php?t=1421191
    http://sto-forum.perfectworld.com/showthread.php?t=1423501

    Personally, after three days with no response (and four days since the first thread was posted), I simply re-rolled my affected character. It's not a perfect solution, but with luck I'll be able to avoid being stuck again.

    It seems to me (and please take my statements with a grain of salt, as I'm not a programmer), the solution is to simply prevent Delta Recruits from purchasing the traits (once unlocked by another Recruit on that account) from their respective Temporal Agents. That way, they can claim their 'Complete Half/All Episode Arcs' rewards properly, and not be trapped in a loop, unable to claim any other rewards.

    However, that doesn't solve the problem for those already affected... and as mentioned, recreating the affected character(s) isn't necessarily a solution, simply the one I resorted to out of impatience.
    Fleet Admiral Khaldore Fyreshyft
    Federation Engineer, Human: U.S.S. Cobalt, NX-92925 (Fleet Shepard Miracle Worker Battlecruiser)
    12th Fleet Engineering Division, Beta Squadron Captain
  • zaynarzaynar Member Posts: 138 Arc User
    edited April 2015
    khalfyreshyft wrote: »
    At this point, I feel obligated to mention this makes the fifth thread concerning this bug. The other four (for any moderators or devs who want to merge them or reply) are here:

    http://sto-forum.perfectworld.com/showthread.php?t=1425071
    http://sto-forum.perfectworld.com/showthread.php?t=1421051
    http://sto-forum.perfectworld.com/showthread.php?t=1421191
    http://sto-forum.perfectworld.com/showthread.php?t=1423501

    Personally, after three days with no response (and four days since the first thread was posted), I simply re-rolled my affected character. It's not a perfect solution, but with luck I'll be able to avoid being stuck again.

    It seems to me (and please take my statements with a grain of salt, as I'm not a programmer), the solution is to simply prevent Delta Recruits from purchasing the traits (once unlocked by another Recruit on that account) from their respective Temporal Agents. That way, they can claim their 'Complete Half/All Episode Arcs' rewards properly, and not be trapped in a loop, unable to claim any other rewards.

    However, that doesn't solve the problem for those already affected... and as mentioned, recreating the affected character(s) isn't necessarily a solution, simply the one I resorted to out of impatience.

    Looks like my Search-Fu is weak. :cool:
  • khalfyreshyftkhalfyreshyft Member Posts: 28 Arc User
    edited April 2015
    Looking at how I worded the start of my post... I want to apologize if I came across sounding like a jerk, that certainly wasn't my intention.

    I just wanted to consolidate the links for the existing threads into one place, should the devs or moderators want to know which ones to merge, delete, reply to, or give a stern talking to. :)
    Fleet Admiral Khaldore Fyreshyft
    Federation Engineer, Human: U.S.S. Cobalt, NX-92925 (Fleet Shepard Miracle Worker Battlecruiser)
    12th Fleet Engineering Division, Beta Squadron Captain
  • borticuscrypticborticuscryptic Member Posts: 2,478 Cryptic Developer
    edited April 2015
    This issue is under investigation. We're working on a solution that should prevent it from occurring, and fix cases where it's currently happening.

    I'll see if anyone can merge the linked threads. Thanks for consolidating them.
    Jeremy Randall
    Cryptic - Lead Systems Designer
    "Play smart!"
  • khalfyreshyftkhalfyreshyft Member Posts: 28 Arc User
    edited April 2015
    Many thanks for the heads-up, Borticus, it's greatly appreciated. :)
    Fleet Admiral Khaldore Fyreshyft
    Federation Engineer, Human: U.S.S. Cobalt, NX-92925 (Fleet Shepard Miracle Worker Battlecruiser)
    12th Fleet Engineering Division, Beta Squadron Captain
  • gamerjoshgamerjosh Member Posts: 158 Arc User
    edited April 2015
    I'm very glad to see this issue addressed, it's been blocking all my delta progress on one toon. THank you much.
    borticuscryptic wrote: »
    This issue is under investigation. We're working on a solution that should prevent it from occurring, and fix cases where it's currently happening.

    I'll see if anyone can merge the linked threads. Thanks for consolidating them.
    Belief manifests reality
  • xelene13xelene13 Member Posts: 222 Arc User
    edited April 2015
    khalfyreshyft wrote: »
    At this point, I feel obligated to mention this makes the fifth thread concerning this bug. The other four (for any moderators or devs who want to merge them or reply) are here:

    http://sto-forum.perfectworld.com/showthread.php?t=1425071
    http://sto-forum.perfectworld.com/showthread.php?t=1421051
    http://sto-forum.perfectworld.com/showthread.php?t=1421191
    http://sto-forum.perfectworld.com/showthread.php?t=1423501

    Personally, after three days with no response (and four days since the first thread was posted), I simply re-rolled my affected character. It's not a perfect solution, but with luck I'll be able to avoid being stuck again.

    It seems to me (and please take my statements with a grain of salt, as I'm not a programmer), the solution is to simply prevent Delta Recruits from purchasing the traits (once unlocked by another Recruit on that account) from their respective Temporal Agents. That way, they can claim their 'Complete Half/All Episode Arcs' rewards properly, and not be trapped in a loop, unable to claim any other rewards.

    However, that doesn't solve the problem for those already affected... and as mentioned, recreating the affected character(s) isn't necessarily a solution, simply the one I resorted to out of impatience.

    Thank you Bort and thank you khalfyreshyft for sharing all the threads
  • borticuscrypticborticuscryptic Member Posts: 2,478 Cryptic Developer
    edited April 2015
    gamerjosh wrote: »
    I'm very glad to see this issue addressed, it's been blocking all my delta progress on one toon. THank you much.

    I don't see how this would block anything. You've already claimed the Trait (albeit thru an unforeseen method), and you can freely pursue and complete other tasks.
    Jeremy Randall
    Cryptic - Lead Systems Designer
    "Play smart!"
  • rygelx16rygelx16 Member Posts: 161 Arc User
    edited April 2015
    borticuscryptic wrote: »
    I don't see how this would block anything. You've already claimed the Trait (albeit thru an unforeseen method), and you can freely pursue and complete other tasks.

    Actually for me this bug is preventing me from claiming any other rewards. It seems to be stuck in a loop of trying to claim the trait. And the annoying popup won't stop (really annoying)
  • themetalstickmanthemetalstickman Member Posts: 1,010 Arc User
    edited April 2015
    rygelx16 wrote: »
    Actually for me this bug is preventing me from claiming any other rewards. It seems to be stuck in a loop of trying to claim the trait. And the annoying popup won't stop (really annoying)

    Same here. It keeps attempting to claim the trait, blocking the other queued ones from being able to complete.
    Og12TbC.jpg

    Your father was captain of a starship for twelve minutes. He saved 800 lives, including your mother's, and yours.

    I dare you to do better.
  • morden613morden613 Member Posts: 366 Arc User
    edited April 2015
    borticuscryptic wrote: »
    I don't see how this would block anything. You've already claimed the Trait (albeit thru an unforeseen method), and you can freely pursue and complete other tasks.

    It does. You can't claim anything else as it keeps trying to claim the trait (and fails over and over and over again), spamming you with the same message that your inventory is full.

    So effectively, your progression is blocked. (though you can level your toon but not claim anything)

    And thank you for looking into this.
  • khalfyreshyftkhalfyreshyft Member Posts: 28 Arc User
    edited April 2015
    I'll re-add my voice in here as well... what it seems to be doing is trying to repeatedly claim an item (effectively) that you already have, thereby preventing further reward boxes from being claimed.

    The fly-in notifying you about 'failed to collect rewards from X' also seems to be using a channel (for lack of a better word) that we're unable to turn off, as I disabled every notification fly-in, and still received the message at the top of my screen.

    What I find unusual is that during some of my testing on Tribble, trying to claim a trait (say, 'Momentum', one of the Reward packs) my character already had would indeed tell me 'you may only have one of this item' or something to that effect. It would still use up the box, of course, but it wouldn't throw me into a loop, unable to open any further boxes.

    So, I'm just curious if the method used to grant Recruits the 'Temporal Insight' trait (and presumably, its Improved version) is different from the one used to grant traits acquired through lock box reward packs.

    I'm tempted to hop onto Tribble and replay Surface Tension with my main, acquire the reward box that grants 'Living Hull' (which he already has) and see what happens...
    Fleet Admiral Khaldore Fyreshyft
    Federation Engineer, Human: U.S.S. Cobalt, NX-92925 (Fleet Shepard Miracle Worker Battlecruiser)
    12th Fleet Engineering Division, Beta Squadron Captain
  • highlandrisehighlandrise Member Posts: 354 Arc User
    edited April 2015
    After Leaving my Voice in the other Threads regarding this Problem i wanna do the same here, but since iam Lazy i will Just Copy Paste:
    EXACTLY the Same Problem here, me and my Fiancee also Claimed that God Damn Trait, from the Temporal Guy Since one of our other Characters allready Unlocked it, now when we Finish Half of the Story Arcs and Claim That Trait Again it CANT since we allready Have it, so now It Spams the Chatlog ALL THE TIME, and we cant Claim any of the other Boxes since the non Working Trai Claim is Blocking all other Claims.

    In Other Words we cant Finish the Delta Recruit thingy with oor Klingons so CRYPTIC PLEASE FIX THAT.
    We (me and my Fiancee) also hoped that this Annoying TRIBBLE would Fix itself when Reaching 50, but nope it keeps Spamming the Chat, and Blocks Claiming anything else, making our New Delta Chars Basicaly Broken, isnt it Time for a Dev here to Answer and say "YO We got it, and we are Working on it, here take a Cookie and Calm down" or something like that.....
    That Bug is on ALL Sides not Just KDF, there are Several Threads regarding this Bug in the Forum allready, for Feds, Kdfs and Roms it really is Time to at least get an official Answer here, and tell us that they know about that bug and are Working on it.

    So Cryptic WE ARE WAITING

    But Thanks to Borticus, AT LEAST an Official Answer, that is a First Step and a good Sign, hopefully it will be Fixed Asap.
  • dubshack79dubshack79 Member Posts: 13 Arc User
    edited April 2015
    Yeah I'll throw in here as well... You can't claim any rewards from the Delta UI panel OR the Temporal Agent. Its just stuck in permanent "claiming" mode. I'd delete my character if I hadn't already spent a ship upgrade token and a lobi console on it. It wouldn't be that big a deal, but now I have no access to the fleet rewards, the crafting rewards, all the rep marks... it sucks.
  • morden613morden613 Member Posts: 366 Arc User
    edited April 2015
    click...
    borticuscryptic wrote: »
    A solution to this has been made internally, and should appear in the next Holodeck patch.

    In the meantime, you won't be stopped from progressing any of your Delta Recruitment goals, even though claiming prizes will not be possible.
  • searphsearph Member Posts: 24 Arc User
    edited April 2015
    i have the same problem and would rather not reroll my level 53 to 'fix' the problem

    i have my own post about this ...did not find this one till after i posted
  • searphsearph Member Posts: 24 Arc User
    edited April 2015
    so when is the next update coming out?
  • highlandrisehighlandrise Member Posts: 354 Arc User
    edited April 2015
    i really hope that the Internalt Patch that was Mentioned, will be in the Patch Tommorow, i want to Finsih my KDF Delta and Concentrate on my Romulan one :rolleyes:
  • vyconis81vyconis81 Member Posts: 42 Arc User
    edited April 2015
    Since I'm already 58 on my KDF Delta, there's no way I want to re-roll it. So I started my RRF Delta to get the Rom story arcs done. Already got my Fed Delta done.

    I hope they patch it soon so I can finish my KDF Delta....
  • morden613morden613 Member Posts: 366 Arc User
    edited April 2015
    After patch: It is incredibly slow to claim anything, if it works at all.
    Discarded Paradox Corrector and Temporal Negotiator and reclaimed them, but everything else is extremely slow to claim.

    But it does work.
  • cdpbscdpbs Member Posts: 95 Arc User
    edited April 2015
    Claiming fails on my Toon.

    Inventory full....i can't claim the Paradox-yadda-yadda....

    and....surprise i hang in the loop again....
    cant claim, inventory full, you can get once of this, bla bla blaaa
    every 3 seconds

    seriously, Cryptic...are you full engaged?

    seems like lazy job
  • borticuscrypticborticuscryptic Member Posts: 2,478 Cryptic Developer
    edited April 2015
    cdpbs wrote: »
    Claiming fails on my Toon.

    Inventory full....i can't claim the Paradox-yadda-yadda....

    The Paradox Corrector is a unique item - you may only ever have one. This includes on your Boffs, bank, etc. You're sure you don't have a copy of the item in your Overflow bag or anything?
    Jeremy Randall
    Cryptic - Lead Systems Designer
    "Play smart!"
  • cdpbscdpbs Member Posts: 95 Arc User
    edited April 2015
    No one of my Boff on this toon or the toon itself or in Bank / Inventory /Accountbank /IGmail has this, my Overflowbag are empty....
    theoretical was last week at claiming a packetloss.
    Boston Server says "You claimed it"
    My client says all 2 sec "attempting claim the Paradox"

    toon is Paxy@cdpbs
  • dubshack79dubshack79 Member Posts: 13 Arc User
    edited April 2015
    OK So post patch, logged in, first thing I noticed is it gave me the trait as it would an item... and now I can claim rewards from the Delta UI Screen, which is good. Thank you!

    Didn't entirely fix it apparently though, as I still can't claim anything from the Temporal Agent himself. Which wouldn't be any kind of big deal, but this is how you'd normally collect rewards from another delta recruits faction. (and it's just the one character, I'd delete it but I've already used non-reclaimable stuff on it like lobi consoles and ship upgrade tokens)

    Delta Recruit screen cap:
    http://i.imgur.com/gipvJTs.jpg
    http://i.imgur.com/OVzufoC.jpg

    Non-Delta Recruit side:
    http://i.imgur.com/Y0HmBSs.jpg
    http://i.imgur.com/3x5829I.jpg

    I get the feeling this is something too insignificant to waste resources on, but I guess I'll just let it sit for now and check back periodically in case I'm not the only one.
  • makefluxmakeflux Member Posts: 54 Arc User
    edited April 2015
    a Dev....well it looks like they weren't all laid off.
  • borticuscrypticborticuscryptic Member Posts: 2,478 Cryptic Developer
    edited April 2015
    dubshack79 wrote: »
    I still can't claim anything from the Temporal Agent himself.

    This is by design.

    Delta Recruits claim rewards from the Tesseract UI.
    Non-Recruits claim rewards from the Agent's Store.

    The Store option still exists in the dialogue for Recruits, because it is also what they can use to reclaim items they may have accidentally lost (the two devices, and the holo boff).
    Jeremy Randall
    Cryptic - Lead Systems Designer
    "Play smart!"
  • jelly0jelly0 Member Posts: 560 Arc User
    edited April 2015
    Cant claim improved insight on my other 2 delta recruits.
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