test content
  • Games
  • Social
  • Arc News
  • Support
  • Zen
What is the Arc Client?
Install Arc
Forums > Home› Star Trek Online General Discussion

"You may not log in from this IP address" *Resolved*

1…78101213

Comments

  • missdeedsmissdeeds Member Posts: 1 Arc User
    edited March 2015
    Other info, the gateway would not let me log in with the 107. IP either but I can with my 97. IP
  • doctorfunke1doctorfunke1 Member Posts: 107 Arc User
    edited March 2015
    yea, I really dont know, I mean Im on the internets, lol
    But I thought maybe it might be the issue for me or something, all I know is that STO was working fine before I changed from WIFI to wired internet source. I took off my WNDA3100 and then put an ether net cable to my router.
  • cowbertcowbert Member Posts: 0 Arc User
    edited March 2015
    I've seen multiple people (including me) on ATT Uverse/Frontier 32.208.0.0/12 reporting on this forum to being blocked from logging in, so the 24.x.x.x theory isn't entirely correct.

    I wonder if the person adding IP bans added entire netblocks by accident (instead of individual IPs or much smaller blocks).

    Off-topic, according to cryptic support one of my VPN IPs is blocked from the forums from the moment I got that VPN address provisioned (but I haven't tried connecting to game servers through this IP) and I think that again was due ot a misguided whole-netblock block (but I didn't try to escalate the issue further).
  • kaveman8614kaveman8614 Member Posts: 1 Arc User
    edited March 2015
    its here in bc. both me and my buddy can't log on.
  • chadlychadly Member Posts: 13 Arc User
    edited March 2015
    :mad: not sure of my ip address but i need to finish up my event so i can get my torp,with my kinda luck i wont make it.

    gloom dispair and agony on me deep dark depression excessive misery, if it werent for bad luck id have not luck at all. lol
  • capnodst0016capnodst0016 Member Posts: 1 Arc User
    edited March 2015
    24.151.248.213
  • tickmonkey3tickmonkey3 Member Posts: 3 Arc User
    edited March 2015
    same issue here its 1056 pm pst in oregon on comcast provider still can't log into the game because it says 'you may not log in from this ip address' which i have done nothing to change my ip address or hardware in the last year. i did submit a ticket for this issue.

    Tick.
  • chadlychadly Member Posts: 13 Arc User
    edited March 2015
    107.9.193.52
  • evilmark444evilmark444 Member Posts: 6,951 Arc User
    edited March 2015
    chadly wrote: »
    :mad: not sure of my ip address but i need to finish up my event so i can get my torp,with my kinda luck i wont make it.

    gloom dispair and agony on me deep dark depression excessive misery, if it werent for bad luck id have not luck at all. lol

    Hopefully they extend it a week, I completed it on the 1 toon I wanted to but I know lots of people are probably in a tight spot with these ip issues.
    Lifetime Subscriber since Beta
    eaY7Xxu.png
  • chadlychadly Member Posts: 13 Arc User
    edited March 2015
    i hope they extend it tilll monday
  • crypticarmsmancrypticarmsman Member Posts: 4,115 Arc User
    edited March 2015
    23.114.TRIBBLE.TRIBBLE
    Formerly known as Armsman from June 2008 to June 20, 2012
    TOS_Connie_Sig_final9550Pop.jpg
    PWE ARC Drone says: "Your STO forum community as you have known it is ended...Display names are irrelevant...Any further sense of community is irrelevant...Resistance is futile...You will be assimilated..."
  • giannicampanellagiannicampanella Member Posts: 424 Arc User
    edited March 2015
    Come on, engis. Just purge all IP bans and reboot the server. As long as you don't forget to properly re-ban jkname and Skybuck, everything will be back to normal.
    Greenbird
  • amezukiamezuki Member Posts: 364 Arc User
    edited March 2015
    1 <1 ms 4 ms <1 ms 192.168.1.1
    2 * * * Request timed out.
    3 14 ms 10 ms 11 ms te-0-0-0-20-sur02.bellevue.wa.seattle.comcast.net [68.86.113.113]
    4 13 ms 12 ms 12 ms be-40-ar01.burien.wa.seattle.comcast.net [69.139.164.2]
    5 19 ms 12 ms 14 ms he-0-13-0-0-ar01.seattle.wa.seattle.comcast.net [68.86.177.146]
    6 13 ms 18 ms 13 ms be-33650-cr02.seattle.wa.ibone.comcast.net [68.86.93.165]
    7 18 ms 14 ms 12 ms he-0-13-0-0-pe04.seattle.wa.ibone.comcast.net [68.86.82.234]
    8 14 ms 12 ms 22 ms as174.seattle.wa.ibone.comcast.net [66.208.228.110]
    9 50 ms 49 ms 49 ms be2085.ccr21.slc01.atlas.cogentco.com [154.54.2.198]
    10 66 ms 72 ms 69 ms be2126.ccr21.den01.atlas.cogentco.com [154.54.25.65]
    11 70 ms 68 ms 79 ms be2128.ccr21.mci01.atlas.cogentco.com [154.54.25.174]
    12 65 ms 68 ms 64 ms be2156.ccr41.ord01.atlas.cogentco.com [154.54.6.86]
    13 114 ms 104 ms 75 ms be2351.ccr21.cle04.atlas.cogentco.com [154.54.44.86]
    14 139 ms 123 ms 126 ms be2009.ccr21.alb02.atlas.cogentco.com [154.54.25.89]
    15 91 ms 97 ms 195 ms be2299.ccr21.bos01.atlas.cogentco.com [154.54.43.9]
    16 89 ms 94 ms 99 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.134]
    17 99 ms 99 ms 94 ms 38.111.40.114
    18 89 ms 90 ms 89 ms patchserver2.crypticstudios.com [208.95.185.41]

    My IP is 24.16.x.x.

    Also tried ipconfig /release and renew, and reset the cable router. Still have an IP in the same subnet range.

    Honestly, it is not clear to me why the root cause of this incident is so hard to identify. The issue clearly isn't that we can't route traffic to Cryptic's servers--we can reach them just fine, it's authentication that's failing, and it is failing along very specific IP address match patterns. From the behavior and information so far an error in an IP blacklist does seem the most likely culprit, and I would think that would be a fairly easy thing to check.

    Don't you have a change control process? An audit trail for bans and blacklist changes? The first question to answer in any outage is "what changed?", and despite a very clear start time it's very troubling that we're four hours into this outage and the team working on it still doesn't seem to know the answer to that question, judging by the information being requested.
    Fleet Admiral L'Yern - Screenshot and doffing addict
    Eclipse Class Intel Cruiser U.S.S. Dioscuria NX-91121-A - Interactive Crew Roster
  • cptjhuntercptjhunter Member Posts: 2,288 Arc User
    edited March 2015
    Sigh,,,the hamster died again.

    OK, PW, you win. I'll go play X-box.
  • rajathomasrajathomas Member Posts: 130 Arc User
    edited March 2015
    The people who made the change are probably asleep.
    giannicampanella wrote: »
    Come on, engis. Just purge all IP bans and reboot the server. As long as you don't forget to properly re-ban jkname and Skybuck, everything will be back to normal.

    No, unban jk and put youself in his place.
    izf25xI.jpg
  • roundpegroundpeg Member Posts: 1 Arc User
    edited March 2015
    Same problem my ip also starts 24.etc
  • kyo190kyo190 Member Posts: 0 Arc User
    edited March 2015
    giannicampanella wrote: »
    Come on, engis. Just purge all IP bans and reboot the server. As long as you don't forget to properly re-ban jkname and Skybuck, everything will be back to normal.

    my ip is 24 also
  • drgnluvdrgnluv Member Posts: 1 Arc User
    edited March 2015
    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 5 ms 3 ms 2 ms Home Router
    2 1 ms 2 ms 9 ms 192.168.0.1
    3 13 ms 9 ms 19 ms cpe-24-208-80-1.new.res.rr.com [24.208.80.1]
    4 14 ms 9 ms 11 ms tge7-5.gnbywige02h.midwest.rr.com [24.164.234.41]
    5 28 ms 19 ms 29 ms tge1-2-0-2.gnfdwibb01r.midwest.rr.com [65.29.45.42]
    6 23 ms 21 ms 29 ms bu-ether16.chcgildt87w-bcr00.tbone.rr.com [66.109.6.204]
    7 21 ms 20 ms 18 ms 0.ae2.pr1.chi10.tbone.rr.com [107.14.17.196]
    8 23 ms 26 ms 17 ms te0-3-0-27.ccr21.ord03.atlas.cogentco.com [154.54.11.145]
    9 24 ms 29 ms 19 ms be2003.ccr42.ord01.atlas.cogentco.com [154.54.29.21]
    10 28 ms 33 ms 31 ms be2185.ccr22.cle04.atlas.cogentco.com [154.54.43.178]
    11 52 ms 53 ms 80 ms be2189.ccr22.alb02.atlas.cogentco.com [154.54.43.185]
    12 54 ms 59 ms 53 ms be2302.ccr22.bos01.atlas.cogentco.com [154.54.43.13]
    13 58 ms 56 ms 64 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.130]
    14 65 ms 67 ms 53 ms 38.111.40.114
    15 55 ms 59 ms 66 ms xboxpatchserver.crypticstudios.com [208.95.185.41]

    my ip 24.208.
  • josan369josan369 Member Posts: 114 Arc User
    edited March 2015
    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms TEW-711BR [192.168.10.1]
    2 7 ms 7 ms 7 ms dynamic-acs-24-TRIBBLE-TRIBBLE-x.zoominternet.net [24.xx
    x.TRIBBLE.x]
    3 9 ms 8 ms 7 ms static-acs-72-23-3-233.zoominternet.net [72.23.3
    .233]
    4 * * * Request timed out.
    5 * * * Request timed out.
    6 12 ms 12 ms 12 ms te0-0-1-0.nr11.b028786-1.cle04.atlas.cogentco.co
    m [38.122.198.1]
    7 16 ms 12 ms 14 ms te0-0-2-3.agr12.cle04.atlas.cogentco.com [154.24
    .31.177]
    8 18 ms 12 ms 13 ms te0-3-0-32.ccr21.cle04.atlas.cogentco.com [154.5
    4.41.233]
    9 25 ms 24 ms 24 ms be2009.ccr21.alb02.atlas.cogentco.com [154.54.25
    .89]
    10 28 ms 28 ms 28 ms be2299.ccr21.bos01.atlas.cogentco.com [154.54.43
    .9]
    11 28 ms 27 ms 38 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.134]
    12 28 ms 34 ms 35 ms 38.111.40.114
    13 28 ms 27 ms 27 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.

    This is after running 4 tracert patchserver.crypticstudios.com 20min apart. The same results every single time. Any update yet as to what is going on?
    The Top 100 Things I'd Do
    If I Ever Became An Evil Overlord
    Wishlist
  • pwlaughingtrendypwlaughingtrendy Member Posts: 2,966 Arc User
    edited March 2015
    josan369 wrote: »
    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms TEW-711BR [192.168.10.1]
    2 7 ms 7 ms 7 ms dynamic-acs-24-TRIBBLE-TRIBBLE-x.zoominternet.net [24.xx
    x.TRIBBLE.x]
    3 9 ms 8 ms 7 ms static-acs-72-23-3-233.zoominternet.net [72.23.3
    .233]
    4 * * * Request timed out.
    5 * * * Request timed out.
    6 12 ms 12 ms 12 ms te0-0-1-0.nr11.b028786-1.cle04.atlas.cogentco.co
    m [38.122.198.1]
    7 16 ms 12 ms 14 ms te0-0-2-3.agr12.cle04.atlas.cogentco.com [154.24
    .31.177]
    8 18 ms 12 ms 13 ms te0-3-0-32.ccr21.cle04.atlas.cogentco.com [154.5
    4.41.233]
    9 25 ms 24 ms 24 ms be2009.ccr21.alb02.atlas.cogentco.com [154.54.25
    .89]
    10 28 ms 28 ms 28 ms be2299.ccr21.bos01.atlas.cogentco.com [154.54.43
    .9]
    11 28 ms 27 ms 38 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.134]
    12 28 ms 34 ms 35 ms 38.111.40.114
    13 28 ms 27 ms 27 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.

    This is after running 4 tracert patchserver.crypticstudios.com 20min apart. The same results every single time. Any update yet as to what is going on?

    Still awaiting a verdict.
  • gvnfiregvnfire Member Posts: 2 Arc User
    edited March 2015
    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms 1 ms <1 ms 192.168.1.1
    2 9 ms 9 ms 9 ms c-24-126-52-1.hsd1.md.comcast.net [24.126.52.1]

    3 8 ms 9 ms 8 ms xe-7-1-0-32767-sur01.capitolhghts.md.bad.comcast
    .net [162.151.74.37]
    4 13 ms 8 ms 12 ms 68.86.205.149
    5 11 ms 12 ms 12 ms he-0-1-0-1-cr02.ashburn.va.ibone.comcast.net [68
    .86.90.61]
    6 11 ms 11 ms 11 ms he-0-13-0-0-pe04.ashburn.va.ibone.comcast.net [6
    8.86.87.6]
    7 12 ms 12 ms 11 ms 50-248-118-174-static.hfc.comcastbusiness.net [5
    0.248.118.174]
    8 11 ms 28 ms 11 ms be2177.ccr22.dca01.atlas.cogentco.com [154.54.41
    .206]
    9 16 ms 17 ms 16 ms be2149.ccr42.jfk02.atlas.cogentco.com [154.54.31
    .126]
    10 25 ms 23 ms 23 ms be2096.ccr22.bos01.atlas.cogentco.com [154.54.30
    .42]
    11 27 ms 25 ms 23 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.130]
    12 31 ms 32 ms 26 ms 38.111.40.114
    13 26 ms 25 ms 28 ms xboxpatchserver.crypticstudios.com [208.95.185.4
    1]

    Trace complete.
  • andrewdemonxxandrewdemonxx Member Posts: 10 Arc User
    edited March 2015
    They are not going to be able to fix it till WAY later.
  • giannicampanellagiannicampanella Member Posts: 424 Arc User
    edited March 2015
    "Morrigan @LaughingTrendy · 4h 4 hours ago
    Well. Time for to get some comfort food and binge watch a series. Hannibal or Mad Men?

    Morrigan @LaughingTrendy · 2h 2 hours ago
    Looking into the IP block reports

    Morrigan @LaughingTrendy · 1h 1 hour ago
    /whine I miss sleep."

    :D Stop whining. We miss STO. Also, regeneration is more efficient.

    rajathomas wrote: »
    The people who made the change are probably asleep.


    No, unban jk and put youself in his place.

    I would sacrifice myself for jk, but Doffjobbers couldn't live without me. I simply cannot do that to the community.
    Greenbird
  • rehjaniarehjania Member Posts: 3 Arc User
    edited March 2015
    :mad: I doubled checked my ip address I also start w/ 24.TRIBBLE.xx.x:confused:
  • andrewdemonxxandrewdemonxx Member Posts: 10 Arc User
    edited March 2015
    There is no hope in the game being back tonight so.. yeah.
    akromatik wrote: »

    Hey everyone, we're still looking into this issue. I'll keep you all updated with information as I get it. Currently, we unfortunately don't have an ETA on a fix. My hope is that that will change soon.

    Also, thank you for all your help, traceroutes, and IPs addresses.

  • edartaedarta Member Posts: 52 Arc User
    edited March 2015
    tracert patchserver.crypticstudios.com

    Routenverfolgung zu patchserver.crypticstudios.com [208.95.185.41]
    Fleets: Starfleet/Klingon Strike Group
    YouTube: MitNaqt Facebook: STO Neuling
  • mango76mango76 Member Posts: 8 Arc User
    edited March 2015
    Same issue. Not sure if this helps or not...

    ISP: TPG
    Location: Australia (East coast)


    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms RT-AC87U-9B20 [192.168.1.1]
    2 4 ms 4 ms 4 ms 10.20.22.133
    3 5 ms 7 ms 7 ms syd-sot-ken-int2-be-10.tpgi.com.au [203.219.35.4]
    4 160 ms 160 ms 160 ms te0-1-0-4.rcr21.b001848-1.sjc01.atlas.cogentco.com [38.122.92.41]
    5 160 ms 161 ms 160 ms be2095.ccr22.sjc01.atlas.cogentco.com [154.54.3.137]
    6 160 ms 160 ms 160 ms be2165.ccr22.sfo01.atlas.cogentco.com [154.54.28.65]
    7 223 ms 223 ms 223 ms be2133.ccr22.mci01.atlas.cogentco.com [154.54.30.66]
    8 224 ms 223 ms 223 ms be2157.ccr42.ord01.atlas.cogentco.com [154.54.6.118]
    9 223 ms 223 ms 223 ms be2185.ccr22.cle04.atlas.cogentco.com [154.54.43.178]
    10 227 ms 227 ms 227 ms be2189.ccr22.alb02.atlas.cogentco.com [154.54.43.185]
    11 230 ms 231 ms 231 ms be2302.ccr22.bos01.atlas.cogentco.com [154.54.43.13]
    12 231 ms 231 ms 231 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.130]
    13 235 ms 233 ms 233 ms 38.111.40.114
    14 230 ms 230 ms 230 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.
  • rajathomasrajathomas Member Posts: 130 Arc User
    edited March 2015
    giannicampanella wrote: »
    I would sacrifice myself for jk, but Doffjobbers couldn't live without me. I simply cannot do that to the community.

    Funny...jk helped people, I can't recall a single instance where you did.
    izf25xI.jpg
  • crypticarmsmancrypticarmsman Member Posts: 4,115 Arc User
    edited March 2015
    andrewdemonxx wrote: »
    There is no hope in the game being back tonight so.. yeah.

    Well, they're dealing with IP Blacklist issues - so I'm sure no Engineer wants to be the one to say: "Hey, we just unblocked everything to get it back up..." - because unblocking an IP range without being certain it should be can be a BAD career decision for an IT network engineer.

    They're either going through changelogs (if they keep them) to see if they can spot who/what/why IP addresses were suddenly blocked/blacklisted on the game account server(s); and/or getting someone in upper IT management to okay reversing said changes and unblocking/whitelisting certain IP ranges again.
    Formerly known as Armsman from June 2008 to June 20, 2012
    TOS_Connie_Sig_final9550Pop.jpg
    PWE ARC Drone says: "Your STO forum community as you have known it is ended...Display names are irrelevant...Any further sense of community is irrelevant...Resistance is futile...You will be assimilated..."
  • andrewdemonxxandrewdemonxx Member Posts: 10 Arc User
    edited March 2015
    crypticarmsman wrote: »
    Well, they're dealing with IP Blacklist issues - so I'm sure no Engineer wants to be the one to say: "Hey, we just unblocked everything to get it back up..." - because unblocking an IP range without being certain it should be can be a BAD career decision for an IT network engineer.

    They're either going through changelogs (if they keep them) to see if they can spot who/what/why IP addresses were suddenly blocked/blacklisted on the game account server(s); and/or getting someone in upper IT management to okay reversing said changes and unblocking/whitelisting certain IP ranges again.

    I see no hope in the game to come back online today/tonight. Thats all i said.

    I pretty much gave my IP out to the world I can see an DDOS coming our ways. so yea good work STO
This discussion has been closed.