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Graphics Lockup/Crashes and Crashing to desktop

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    khamseenairkhamseenair Member Posts: 2,640 Bug Hunter
    edited March 2015
    Got 'lucky' and had the Cryptic tracker show again with this crash (though it's my seventh crash in the last two hours and the first the error tracker has come up for so not really lucky I guess). Submitted another report.

    #36695960
    Join date is wrong, I've actually been around since STO Beta.
    True alters don't have a "main". Account wide unlocks for all unique event rewards!!
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    shatteredheartandsoulshatteredheartandsoul Member Posts: 0 Arc User
    edited March 2015
    Bump for a response, any response...
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    khamseenairkhamseenair Member Posts: 2,640 Bug Hunter
    edited March 2015
    Really annoying that we've still not had any Dev feedback on this issue.
    Join date is wrong, I've actually been around since STO Beta.
    True alters don't have a "main". Account wide unlocks for all unique event rewards!!
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    fghhtugfghhtug Member Posts: 1 Arc User
    edited March 2015
    This seems like the best place to post about my issues, since I cant make my own thread.

    Fatal Error: Direct3D driver returned error code
    (DXGI_ERROR_DEVICE_REMOVED) while Creating vertex bufer.


    Technical Detals: D3D11 Device removed due to
    DXGI_ERROR_DEVICE_HUNG 0x887a0006



    Thats the entire error text that pops up in the window.

    Computer Specs:

    Dell Inspiron M5030
    AMD Athlon II P-360 Dual Core Processor, 2.3GHz
    4GB RAM, (3GB usable)
    ATI Mobility Radeon HD 4200 Series (4250 according to Device Manager)
    Running Win 7 Pro 32-bit
    DirectX 11

    I have just reinstalled this game after about 3 years, first time on this machine.

    It would be nice if someone could help me out with this.
    Thanks
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    fghhtugfghhtug Member Posts: 1 Arc User
    edited March 2015
    It also likes to tell me

    "An error was detected by the game, would you like to verify all files? NOTE: This may take 10-20 minutes"

    Ive done this. Three times. And it still likes to pop up when I open the launcher.
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    khamseenairkhamseenair Member Posts: 2,640 Bug Hunter
    edited March 2015
    Bumping because this is still happening and we've still not had any acknowledgement from the Devs...
    Join date is wrong, I've actually been around since STO Beta.
    True alters don't have a "main". Account wide unlocks for all unique event rewards!!
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    darkknightucfdarkknightucf Member Posts: 1,546 Media Corps
    edited March 2015
    It's a long shot, and may not work for your situation, but try this:

    http://www.reddit.com/r/sto/comments/2vavol/if_youre_experiencing_ctds_or_video_driver_issues/

    IIRC, the ntdll errors arise whenever a bad call is sent to your drivers, and the HAL (Hardware Abstraction Layer) acts like a translator, cop, and body guard to your hardware. It may be remnants of an old driver that STO is making the call to, a somehow corrupted install of the drivers or game, an improperly written piece of code that manifests itself on certain platforms, then goes away whenever a patch drops/fixes it, or Little Green Men that aren't from Mars.

    Hope it helps.
    @Odenknight | U.S.S. Challenger | "Remember The Seven"
    Fleet Defiant Kinetic Heavy Fire Support | Fleet Manticore Kinetic Strike Ship | Tactical Command Kinetic Siege Refit | Fleet Defiant Quantum Phase Escort | Fleet Valiant Kinetic Heavy Fire Support
    Turning the Galaxy-X into a Torpedo Dreadnought & torpedo tutorial, with written torpedo guide.
    "A good weapon and a great strategy will win you many battles." - Marshall
    I knew using Kinetics would be playing the game on hard mode, but what I didn't realize was how bad the deck is stacked against Kinetics.
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    mattaukettmattaukett Member Posts: 190 Arc User
    edited March 2015
    Well my crashes to desktop have decreased in frequency of late, although they're still occurring. Interestingly all the crashes I've seen of late are on map change screens rather than in open game play. Given this I'm inclined to thing this is some sort of memory leak type problem which is hitting worst when new data is being loaded.

    Still getting periodic lockups of the graphics driver (game switches to desktop momentarily and then resumes), again seems like a issue with graphics memory not being cleaned properly since it happens randomly and I don't see an obvious issues with GPU temperatures that could be leading to an overheat (plus the rapid recovery rules out the overheat fault).
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    khamseenairkhamseenair Member Posts: 2,640 Bug Hunter
    edited March 2015
    It's a long shot, and may not work for your situation, but try this:

    http://www.reddit.com/r/sto/comments/2vavol/if_youre_experiencing_ctds_or_video_driver_issues/

    IIRC, the ntdll errors arise whenever a bad call is sent to your drivers, and the HAL (Hardware Abstraction Layer) acts like a translator, cop, and body guard to your hardware. It may be remnants of an old driver that STO is making the call to, a somehow corrupted install of the drivers or game, an improperly written piece of code that manifests itself on certain platforms, then goes away whenever a patch drops/fixes it, or Little Green Men that aren't from Mars.

    Hope it helps.

    Thanks though I had already found that post and ran through all the steps to clear out all drivers, to no avail sadly.
    mattaukett wrote: »
    Well my crashes to desktop have decreased in frequency of late, although they're still occurring. Interestingly all the crashes I've seen of late are on map change screens rather than in open game play. Given this I'm inclined to thing this is some sort of memory leak type problem which is hitting worst when new data is being loaded.

    Still getting periodic lockups of the graphics driver (game switches to desktop momentarily and then resumes), again seems like a issue with graphics memory not being cleaned properly since it happens randomly and I don't see an obvious issues with GPU temperatures that could be leading to an overheat (plus the rapid recovery rules out the overheat fault).

    Yeah funnily enough I've only had one crash during a time where I was not on a loading screen in the last week or so. But that could be because I've not lasted in game as long since this refuses to end. The worst time for me personally is when I'm doing my dailies when I first log in. I run through all of my 15 toons for their lore/doffing/R+D dailies and on average it crashes every third toon when I'm trying to log them in. By the 15th, I'm pretty much just fed up of reloading the game at that point.
    Join date is wrong, I've actually been around since STO Beta.
    True alters don't have a "main". Account wide unlocks for all unique event rewards!!
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    dread73dread73 Member Posts: 1 Arc User
    edited April 2015
    I'ma recent 'returnee' from a 'long' break and the game is unplayable for me due to this issue - same as you guys, constant random CTD's when in combat or even just when sitting there doing squat.

    What makes it even more interesting, I decided to update and get back into Neverwinter yesterday - also a Perfectworld/Cryptic game and guess what?? Exact same problem!! Game constantly CTD's randomly in combat and when just sitting around in public!!

    What makes it particularly grating is that as I type this I am logged into TSW and its runs fine with no glitches at all for hours .... WoW plays fine, Rift, Lotro, SWOTOR, Defiance and all my single player games like Bioshock, Witcher, Dragon Age etc - not a single one of them crash - all running at MAX settings.

    Load up a Cryptic game and BAM! Constant CTD's!!

    I've tried all the fixes I've googled ie deleting gameprefs, reverifying files, running in Safe mode, running it as admin, lowering video settings to as low as they can go, turning everything off etc - nada.

    Any of you guys have Neverwinter installed and tried that?
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    bedwellj12bedwellj12 Member Posts: 1 Arc User
    edited April 2015
    im starting up then after the delta rising screen then it goes white http://sto-forum.perfectworld.com/images/smilies/mad.gif
    can anyone help
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    dread73dread73 Member Posts: 1 Arc User
    edited April 2015
    Followup - from a few posts and a suspicion it was an audio issue and NOT video I have discovered what I think is my issue - its my Afterglow USB Wireless Headset!

    Disabled them in Playback devices and set Speakers as Default in Windows, Set Audio device in STO (and Neverwinter) to Speakers and played last night for 6 hours without a single CTD. Logged into Neverwinter and did a Skirmish - which ALWAYS CTD'd within seconds and did 3 Skirmishes fine and running around town - all without a single CTD.

    Note: The headphones are perfectly fine - Perfect World/Cryptic seem to have an issue with Wireless/Bluetooth headphones.

    Hope this helps someone end their frustration levels ;)
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