Game Client not responding - CTD

scottyl7

I know there are multiple threads on this but I haven't seen any responses. Can anyone from Cryptic tell me if they are even looking at this issue?

I've opened multiple in game tickets (just from Saturday and Sunday - there are more from other days just don't have the numbers). Some are happening in missions (lose the optional due to crash, some are just standing reading a message).

[8:53] [System] [TicketCreated] Successfully submitted ticket ID #3,221,096.
[3:52] [System] [TicketCreated] Successfully submitted ticket ID #3,223,024.
[10:28] [System] [TicketCreated] Successfully submitted ticket ID #3,225,652.

I've now opened a support ticket in ARC
Incident: 150222-000719


Faulting application name: GameClient.exe, version: 0.0.0.0, time stamp: 0x54e502e2
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
Exception code: 0xc0000374
Fault offset: 0x000ce753
Faulting process id: 0x4fec
Faulting application start time: 0x01d04eb2af786051
Faulting application path: C:\Users\Public\Games\Cryptic Studios\Star Trek Online\Live\GameClient.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: f9230bd9-baa6-11e4-93ff-9cb70d529979


*****UPDATE*****

Recieved this response from ARC Support. I did try it and so far - no crashes but only time will tell.... Maybe this will help everyone out!

First, make sure that the drivers of your video card is updated to the latest version. Afterwards, locate and delete the gameprefs.pref file on the game's installation folder: <install_dir>\Perfect World Entertainment\Star Trek Online_en\Star Trek Online\Live\localdata\gameprefs.pref

Kindly note that deleting this file will reset all your game preferences including keybinds, audio, and video settings to default. Afterwards, do a force verification of your game files.

To do this, please see steps below:

1) First, shut down your PC and wait a few minutes. Then restart your PC.
2) Start the game launcher, and click on "Options" that can be found on the upper right side of the launcher window.
3) Under the "Patching" section, put a check mark on the "Force Verify" option on the game and select "Save". Let the game verify that your game client's files match the server-side versions of the files. It will also re-download any files that don't match.
4) This will take some time. Please be patient.
5) After this process is done, try to get into the game again and see if the same issue(s) occur.

nyxadrill

I've had this worse this weekend.

This has been happening, at least to me, since the start of the Anniversary patch and its just past a joke now.

The information entry from event logs:


Fault bucket 73886410247, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: GameClient.exe
P2: 0.0.0.0
P3: 54e502e2
P4: StackHash_d7f2
P5: 6.3.9600.17630
P6: 54b0d74f
P7: c0000374
P8: PCH_E6_FROM_ntdll+0x0003CC2C
P9:
P10:

Attached files:
C:\Users\John\AppData\Local\Temp\WER7F0C.tmp.WERInternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_GameClient.exe_56dd7d389fc01a7f3bd6b289c3c48ede6671b55b_66b63933_16b2a159

Analysis symbol:
Rechecking for solution: 0
Report ID: 6ebe518e-babf-11e4-82a7-bc5ff4dc61ba
Report Status: 0
Hashed bucket: 5d92b927c9f9d0e2fc8552c0a435a3fb

and the error itself:

Faulting application name: GameClient.exe, version: 0.0.0.0, time stamp: 0x54e502e2
Faulting module name: ntdll.dll, version: 6.3.9600.17630, time stamp: 0x54b0d74f
Exception code: 0xc0000374
Fault offset: 0x000e5994
Faulting process ID: 0x1dec
Faulting application start time: 0x01d04ea149fb6927
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Star Trek Online\Star Trek Online\Live\GameClient.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report ID: 6ebe518e-babf-11e4-82a7-bc5ff4dc61ba
Faulting package full name:
Faulting package-relative application ID:

Come on Cryptic. At least acknowledge this!!! :mad: