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What happened to the new Cryptic communication guy?
lored2death
Member Posts: 6 Arc User
It was Mr. Grey or something, right? I'm only asking because its a possibilty that a LOT of players' concerns could be remedied by a little communication from Cryptic beyond short tweets or interviews that don't really address the bigger concerns being posted about.
It was said players weren't shouting into a vaccuum but that's exactly what it feels like to many. I don't and wouldn't expect the devs to respond to every question but maybe one or two on occassion? I know they get ripped at times but honestly, if an answer is double-speak or verifies a player's negative perceptions, that's going to be a given.
As an example, here's a direct question put in a respectful way:
End rewards were substantially reduced. This has altered the gameplay for many, including myself. Why was this done and is there any chance rewards will be put back to pre-DR levels?
This is one of many questions left in limbo and lack of responses to *anyone's* questions leaves players to assume the worst.
I dunno. Maybe seeing people who play the game as customers in today's world is a naive expectation.
It was said players weren't shouting into a vaccuum but that's exactly what it feels like to many. I don't and wouldn't expect the devs to respond to every question but maybe one or two on occassion? I know they get ripped at times but honestly, if an answer is double-speak or verifies a player's negative perceptions, that's going to be a given.
As an example, here's a direct question put in a respectful way:
End rewards were substantially reduced. This has altered the gameplay for many, including myself. Why was this done and is there any chance rewards will be put back to pre-DR levels?
This is one of many questions left in limbo and lack of responses to *anyone's* questions leaves players to assume the worst.
I dunno. Maybe seeing people who play the game as customers in today's world is a naive expectation.
Post edited by lored2death on
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I'm not sure that was actually a real person. It was probably a sockpuppet used to deliver one of the most shameless pieces of double-speak I've ever heard - and I have a degree in Political Science.
Free Tibet!
One Position under Mr. Rivera, I think.
I thought he could have been a unique source of feedback. I'm actually not THAT cynical about marketing people because good ones want to create value.
I remember that we said something like, "Watch out, new guy. The community's tense right now."
And he was all, "Ha! I can handle it!"
And then he disappeared.
I liked that he said he was leveling a character without any dev magic and...
Oh.
Oh. That would be darkly funny if he was too busy trying to level to talk to us.
The truth that everything is systematically nerfed and broken as intended to please metrics or lie about stuff being "fixed" or console us with empty promises that the devs will "looking into it".
Honestly the Q&A team has already lost before they even start. Those are the poor TRIBBLE that get hit by the ****storm while the people who are really responsible for this mess use them as meatshields to cover behind them.
Argala may be a good place to start the search for him then.
Yep, that's true with a lot of companies because the exchange is extremely public and they don't want to look bad. You'd be surprised how quickly a tweet can get attention, especially if you refuse to Direct Message the issue and insist on having the discussion out in the open.
Free Tibet!
Lead Content Designer. I think he uses unholy dark magic to fuse Kestrel and Tacofangs and a few other devs into a chimera that creates playable mission stuff.
I'm just sad that he's gone silent because he was one of the few devs that was actually talking with us.
There is this rumour floatign around that one dev once said that the forums were not part of the deciding process anymore. We all feel that, but it has actually been said, appearantly. I however don't know wether this is true or not, I just see it pop up now and again.
Get the Forums Enhancement Extension!
http://sto-forum.perfectworld.com/showthread.php?t=1302021
Free Tibet!
So they can apparently post another 109 pages flaming him and the game.
Is it really that difficult to figure out why Cryptic doesn't wan't to listen to the forums, or reply?
Iif you post that you're going to do one thing and then go back on it as brazenly as he did, you open yourself up for critical commentary.
Free Tibet!
Absolutely, taken from:Gul Berat's Lessons in Proper PR, Presented to PWE
(they should really start to tattoo that helpfull little guide on the insde of the eyelids ot their PR-Personnel)
I understand they get flamed and all. But they can always make a sticky locked thread about it.
Even EvE online dev made an excuse letter to the community for the monocle debacle. And the flame they had was nothing in comparison to what we have. I'm talking IRL death threat and the like.
And after all, some of them are PAID to do exactly that. That's their job to talk to us. Sure it's not the only thing they have to do, but it's part of it.
But then, if you act like Cryptic and start your post by saying we are entitled morons, the forum are not listened anyway, and the metrics say it's fine, well, you can obviously expect some backlash. Spread gas on a candle, and you can expect to be burned.
Yeah, we really should have 'eased' him in more...
Seeing I rarely make any threads at all, I'll take this snarky comment as reason enough as to why they don't answer, I guess. Jerks come in all flavors. Thanks for the constructive commentary on my respectful, legitimate post asking a fair question.
Dont mind Nabreeki. It probably wasn't even directed at you. He just likes to rub people up the wrong way to see how they will react
We all have our hobbies I suppose.
I think, though, that we need to see a more sustained effort to listen and incorporate customer feedback in order to start making things right. I point that example out though, because it might illustrate to some people how it could look to do that.
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Just saying I like your sig. First lol of the day.
I think that dev went to plaid.
"WHY ARE YOU NOT FIXING THIS BUG INSTEAD OF WASTING TIME POSTING ON THE FORUM?" or in Tacos' case he was getting flamed for being an artist not a coder.
If a dev wrote a post detailing something they were doing and then actually did what they said they were going to do in the post I think there'd be very little flaming.
Unfortunately posts from devs keep appearing on the forums stating "We will do A, B, and C" and 2 days later secret horrible option D is dropped on us.
e.g. "You will be able to level up at the same speed" or "We are not changing the dilithium payouts in the Voth Ground Zone"
Free Tibet!
I believe you are talking about:
Charles Gray
Lead Content Designer
Star Trek Online
pwgroverclvlnd
Cryptic Studios Team
Join Date: Nov 2014
I noted he last started a topic on 11/19/2014, but I don't know how many posts he has replied to since then. (Looks like he has posted 4 times total. [If we can trust the metrics!] )
He was trying to get feedback on Skill Point Updates, and was probably scared off by the crazed responses. ; )
http://sto-forum.perfectworld.com/showthread.php?t=1302021
Star Trek Online Enlistment Date: February 2010
Fleet website: www.stoacademy.com