Over the last week I have personally submitted about a dozen bug reports. The problems continue and have yet to be addressed. Are bug reports just being ignored?
BUG 1 - Big tray - icon tray - resets upon log in our out of sector space. If you are at ESD and go to ESD when you return to your ship, your large Icon Tray will be reset. Same for when you log in or go to a planet and return.
Believe it or not, but it takes time to solve a bug. It might seems easy, because you can see it plain as day, but you have to pinpoint the exact problem, and then solve it. Just like if your car is not working anymore, it will take some time to repair it.
Ive just watched a documentary about gaming, and game development. Im getting an idea how hard it is to create, and fix stuff. Since STO is a game under constant development, and constant invention and has a big team, its not like an indy game where bugs can get fixed emediately. I dont want to say you people arent right: those critical things really need to be fixed, but please try to consider that the bigger game companies have a lot to go through before they can start to fix anything that is broken.
Just the fact that they have to recreate a situation as exactly as possible before a developer can say: "ok got it, we can start fixing these things now".
There are offcourse the low priority bugs that might have been around since launch, wich people can live with, and must be terribly frustrating to experience over and over again for a devout and loyal gamer.
Just consider, that its not an easy thing, game development. The stress can be un-imaginable, apparently.
I dont want to defend how long it takes to fix things, but I also would like to see a little bit more understanding from people in general.
I myself can get pissed off at certain things. But later when ive cooled down i do go through the process of trying to see why something takes a while or possibly forever.
Scrap and redo. The loadout thing is a tiny amount of data stored somewhere .... your active duty officers, your gear, and your bridge officers. Not even a KB worth of information; I could write code to store and fetch that from a file in about 30 min and have it debugged and working inside 2-3 hours, most of that testing / QC. I have done this before; I could do it straight out of high-school after having had just one rather dumbed down programming class.
There just should not be any bugs in such a simple task. Move items to slots -- they have working code for this, we can equip items and officers and it works. Leverage that existing function with the parameters from the file we saved in a loop. The only hard part is hooking up a button on the interface, which probably can be done with by copying some working code if it is not trivial. More than 85% of the code needed to do this task should already exist and be working... I don't understand these types of persistent bugs.
The code could work differently than in your example though, could actually be hooked into dozens of other lines, and numerous such things. And seemingly simple things can take up more data than we would assume
Plus the fact is, the way things work/have worked in the past, removing it and redoing it entirely would take 10x more time than actually fixing it, if not more.
Was named Trek17.
Been playing STO since Open Beta, and have never regarded anything as worse than 'meh', if only due to personal standards.
Yes, bug reports go to QA for duplication, and internal issue dispersal.
No, it is not pointless to file bugs. It is the opposite of pointless. (it's pointed, I guess?)
Yeah, about that. You might tell whoever's in charge of the ticket software to flag it so that tickets that aren't viewed for thirty days are flagged priority and bumped to the top of the list, rather than closed. This is a huge problem you guys have and a reason why a lot of bug reports go unviewed- because you guys are busy, I get that, but in being busy, the system flags those reports as 'solved' when it actually means 'closed because nobody looked at them for thirty days'.
On the upside the UIA bug a couple of us were reporting got acknowledged today. No ETA but at least Frost was able to reproduce it.
Christian Gaming Community Fleets--Faith, Fun, and Fellowship! See the website and PM for more. :-) Proudly F2P.Signature image by gulberat. Avatar image by balsavor.deviantart.com.
Perhaps they have the people who have knowledge of such controllers working on even bigger game breaking bugs?
Maybe they don't HAVE someone who does that, and they are waiting for support from the makers of the controllers?
They don't need support from the makers of the controllers, they worked fine before delta rising and what's happening is exactly the same thing as what happened at the start of season 9, They know exactly how to fix it.
As for "more important" bugs, this is top priority to myself and the numerous other players who have to rely on controllers because of disabilities etc.
At least the keyboard players can play despite the bugs, we can't even do that.
I am sure they take all bug reports very seriously, after all, the forums seem to be in order to verify this.
It seems they did provide us with a lovely assortment of entertainment already!
:P Awesome Show Great Job! :P
This, is the goal, of narrheehaw It's mission, to destroy new worlds and civilizations
[SIGPIC][/SIGPIC] And to boldly ruin, what no one has ruined before.
They don't need support from the makers of the controllers, they worked fine before delta rising and what's happening is exactly the same thing as what happened at the start of season 9, They know exactly how to fix it.
As for "more important" bugs, this is top priority to myself and the numerous other players who have to rely on controllers because of disabilities etc.
At least the keyboard players can play despite the bugs, we can't even do that.
Every bug is important to someone. Even if it stops someone from playing the game doesn't mean it is the most important issue. Even if it is the most important issue for every single player doesn't mean it can get fixed in a week.
Star Trek Online Advancement: You start with lowbie gear, you end with Lobi gear.
Comments
Please see the recent interview of the QA Lead by Priority One.
http://priorityonepodcast.com/po194/
Believe it or not, but it takes time to solve a bug. It might seems easy, because you can see it plain as day, but you have to pinpoint the exact problem, and then solve it. Just like if your car is not working anymore, it will take some time to repair it.
That is, assuming it's not a part of PWE's plan to force Arc on us by making us lose our steam accounts with runaround.
People are getting locked out of Steam and STO for buying Zen with steam wallet. I would at least hope that is being looked into.
Just the fact that they have to recreate a situation as exactly as possible before a developer can say: "ok got it, we can start fixing these things now".
There are offcourse the low priority bugs that might have been around since launch, wich people can live with, and must be terribly frustrating to experience over and over again for a devout and loyal gamer.
Just consider, that its not an easy thing, game development. The stress can be un-imaginable, apparently.
I dont want to defend how long it takes to fix things, but I also would like to see a little bit more understanding from people in general.
I myself can get pissed off at certain things. But later when ive cooled down i do go through the process of trying to see why something takes a while or possibly forever.
Plus the fact is, the way things work/have worked in the past, removing it and redoing it entirely would take 10x more time than actually fixing it, if not more.
Been playing STO since Open Beta, and have never regarded anything as worse than 'meh', if only due to personal standards.
Yeah, about that. You might tell whoever's in charge of the ticket software to flag it so that tickets that aren't viewed for thirty days are flagged priority and bumped to the top of the list, rather than closed. This is a huge problem you guys have and a reason why a lot of bug reports go unviewed- because you guys are busy, I get that, but in being busy, the system flags those reports as 'solved' when it actually means 'closed because nobody looked at them for thirty days'.
Christian Gaming Community Fleets--Faith, Fun, and Fellowship! See the website and PM for more. :-)
Proudly F2P. Signature image by gulberat. Avatar image by balsavor.deviantart.com.
They don't need support from the makers of the controllers, they worked fine before delta rising and what's happening is exactly the same thing as what happened at the start of season 9, They know exactly how to fix it.
As for "more important" bugs, this is top priority to myself and the numerous other players who have to rely on controllers because of disabilities etc.
At least the keyboard players can play despite the bugs, we can't even do that.
It seems they did provide us with a lovely assortment of entertainment already!
:P
It's mission, to destroy new worlds and civilizations
[SIGPIC][/SIGPIC]
And to boldly ruin, what no one has ruined before.