Why Are Bug Reports Not Being Taken Seriously

lordatrocities

Over the last week I have personally submitted about a dozen bug reports. The problems continue and have yet to be addressed. Are bug reports just being ignored?

BUG 1 - Big tray - icon tray - resets upon log in our out of sector space. If you are at ESD and go to ESD when you return to your ship, your large Icon Tray will be reset. Same for when you log in or go to a planet and return.

BUG 2 - ALERTS - after defeating the fourth Borg Fleet - the Boss Borg ship does not appear.

BUG 3 - Mirror Invasion. If you close the last portal as the Dreadnought escapes, it will not return and the clock will run out.

BUG 4 - Borg Disconnected - The timer runs out on often before all the Dreadnoughts are even added to the match. However you still get a FAIL even if you have cleared the map of enemy ship. No enemies - no ships - yet still FAIL.

BUG 5 - At least twice DOFF - refine 500 dilithium and 1000 800 Veteran Dilithium refining has FAILED. - I mean - you get the Acknowledge failure notice instead of success.

meimeitoo

Simply put: there's no Latinum in fixing bugs. Unless people start running away, because of the bugs: but they rarely do, so it's not a priority to them.

reginamala78

Some bugs are easier to fix than others, and there's only so much time in the work week and so many people working in it. They can fix a dozen simple ones in an afternoon, or spend the next two weeks tearing code apart figuring out the Loadout thing. And if it turns out its something buried really deep with lots of things interacting, that could be a LOT of work to fix rather than just changing a value.

organicmanfred

i d like to know how many banned posters have created new accounts just to create threads like this.

thetanine

lordatrocities wrote: »

BUG 1 - Big tray - icon tray - resets upon log in our out of sector space. If you are at ESD and go to ESD when you return to your ship, your large Icon Tray will be reset. Same for when you log in or go to a planet and return.

Are you saving your loadout/s? If you don't save your loadout, then expect your character sheet to be a mess every time you load to space/ground.

Loadouts: Switch builds with just a couple clicks!

• Open your ship's status window and click Manage Loadouts to create a new one.
• Each ship has 2 free loadouts and a maximum of 32.
• Additional loadout slots can be purchased in the C-Store in sets of 10.
• Use them in any order on any number of ships, and discharge a ship to have the slots refunded to you.
• Loadouts save all of your ship's current equipment, bridge officer stations, Power Tray setup, and Active Duty officers.
• Loadouts pull your saved equipment from your inventory, other ships, or bank.
• Items in your account bank or fleet bank will not be retrieved.
• Changing a build takes any gear currently equipped and places it into your inventory or Overflow bag.
• Use Save As... to save any changes to your current loadout, or Rename it.
• Both are in the Manage Loadouts Menu.
• There is a 60 second cooldown between switching loadouts.
• While managing the loadout of a non-active ship, any item already equipped on your current ship will appear gray, and will stay on your active ship.
• Changing ships automatically moves those items to your newly active ship.
• Loadouts information has been added to “What’s new in season 8.5” text.

http://www.arcgames.com/en/games/star-trek-online/news/detail/3033213-release-notes%3A-february-13,-2014

kojirohellfire

reginamala78 wrote: »

Some bugs are easier to fix than others, and there's only so much time in the work week and so many people working in it. They can fix a dozen simple ones in an afternoon, or spend the next two weeks tearing code apart figuring out the Loadout thing. And if it turns out its something buried really deep with lots of things interacting, that could be a LOT of work to fix rather than just changing a value.

Pretty much this. A bug can be either fixed very easily or can be Hell on Earth to correct. It all depends on how all of those lines of code interact with each other.

lordatrocities

The bugs are an issue that is getting in the way of game play. I'd suspect that they are a high priority if reported. The thing is, no one knows if they are being addressed or not. That is the reason for the post.

lordatrocities

organicmanfred wrote: »

i d like to know how many banned posters have created new accounts just to create threads like this.

Only someone with something too hide would think such a thing of someone else.

I was in the 2010 beta, am a LTS, and my account has never been banned. Not used for many years, but not banned. So I will just take it on face value that you are just a free to play age group high school and leave it at that.

lordatrocities

@ thetanine


Item Tray not load out.

The issue with loads out are that some items are being pushed back into inventory and not equipped. Not sure if that is a bug or just a quirk with how load outs work.

The BUG is that the large icon try - big tray - where you organize skills and other functions for your ship resets itself after I return to the ship from missions, local space areas like ESD, DS9, Fleet Mine, etc.

In some cases it has reset for PvE games.

thecosmic1

Ok, so you submitted a dozen Bug Reports. And 5,000 other players submitted a dozen Bug Reports. That means they have 60,000 Bug Reports to look through. And then they have to categorize them by game-breaking priority.

And then they need to duplicate the bug to make certain it really is a bug and not just something wrong on your end.

And if they can duplicate it they need to find out how to fix it. I remember a bug in the Skirmish that causes many systems to crash when clicking the console at the end of the mission. It took them over a month to find the problem - there was a graphic's glitch hidden behind a panel in one of the walls that was causing the crash on some video cards.

And then if they fix it they need to send it to the team to add to an eventual Patch.

Long story short, submitting a Bug Report is just the first step in a process which can take a very long time.

lordatrocities

thecosmic1 wrote: »

Ok, so you submitted a dozen Bug Reports. And 5,000 other players submitted a dozen Bug Reports. That means they have 60,000 Bug Reports to look through. And then they have to categorize them by game-breaking priority.

And then they need to duplicate the bug to make certain it really is a bug and not just something wrong on your end.

And if they can duplicate it they need to find out how to fix it. I remember a bug in the Skirmish that causes many systems to crash when clicking the console at the end of the mission. It took them over a month to find the problem - there was a graphic's glitch hidden behind a panel in one of the walls that was causing the crash on some video cards.

And then if they fix it they need to send it to the team to add to an eventual Patch.

Long story short, submitting a Bug Report is just the first step in a process which can take a very long time.

well when you put it that way, my point seems seems kinda pointless.


What I want to stress is that - question - does the in game bug reporting system work? Is it pointless to use it or not?

sfc

meimeitoo wrote: »

Simply put: there's no Latinum in fixing bugs. Unless people start running away, because of the bugs: but they rarely do, so it's not a priority to them.

Tell that to patch notes for the past few weeks

Unknown

This content has been removed.

lystent

Tribble bug reports seem to fall on deft ears. That is how the exploitgedon occurred.

olliereport

thetanine wrote: »

Are you saving your loadout/s?

it's really important not to confuse people, this bug doesn't have to do with loadouts, even though some workarounds that people are using do involve loadouts

this has worked for some people

http://sto-forum.perfectworld.com/showthread.php?p=20496831&posted=1#post20496831

mustrumridcully0

lordatrocities wrote: »

well when you put it that way, my point seems seems kinda pointless.


What I want to stress is that - question - does the in game bug reporting system work? Is it pointless to use it or not?

Well, check the last few patch notes for this game. They often contain information on bugs that get fixed.

I don't know if it was your specific bug report and information that triggered such a fix. But it was unlikely to hurt.

The more information a developer can get on how a bug occured, the better usual. of course, often people think information is relevant that is not, and omit the one information that could have helped - but not reporting definitely provides no useful information.

bergins

lordatrocities wrote: »

So I will just take it on face value that you are just a free to play age group high school and leave it at that.

I don't think Taking Somethng at Face Value means what you think.

mustrumridcully0

Loadouts:

• Resolved an issue where shuttle loadouts would not automatically apply when entering a queue that automatically switches the player’s ship to a shuttle.
• Resolved an issue where items saved to a loadout would occasionally remove itself from its slot when transferring to another map.
• Resolved an issue where items shared between the active ship and current shuttle do not move when swapping between them.

I wonder if this is the fix that people have been hoping for since forever? Or is it just the particular variant that I experience (and is not quite as serious us the bugs others report).

bergins wrote: »

I don't think Taking Somethng at Face Value means what you think.

Inconceivable.

dpsloss88

Took more than a year to fix Borg Red Alert. Then it took >4 months to fix Tholian Red Alert even though it was brand new content.

Something is seriously wrong with their priorities...

prediwave1

organicmanfred wrote: »

i d like to know how many banned posters have created new accounts just to create threads like this.

Raises hand....

chuckwolf

Ignoring the fact that Joystick and Controllers do not work anymore so people who can't use a keyboard cannot play anymore. Including numerous lifetime subscribers. We paid $300+ for a game we can no longer play or enjoy.

FIX THIS!!!!!

alex284

"it's really important not to confuse people, this bug doesn't have to do with loadouts, even though some workarounds that people are using do involve loadouts"

Yeah, except the one that does. I switch loadouts and it unloads what changed from my previous loadout and then... nothing! Really fun right before a mission with a timer.

There are lots of bugs related to the power tray and loadouts. If you become a Bug Connoisseur, you can start to see the beauty in the diversity of bugs on this part of the game.

alex284

Also too, there is money in this for them, although I don't know how much. Maybe I'm the oddball here, but I would spend zen (that I bought with my credit card) on loadouts and I'd buy more gear if I thought I would use them. My main has 1 ship that he flies around that's pretty versatile (a tempest), and I would love to use it in different ways, like maxed out for a single target, multiple targets, extra sci abilities, extra defense, specific missions/enemies, etc. But as it stands, I just don't want to spend 5 minutes putting in boffs, slotting powers, and checking doffs and gear for 15 minutes of gameplay just because the loadout function only unloads for me but doesn't reload. (it's also fun with the bug that changes the name on the drop menu of all my boffs to the same boff as the "Game starts in 10, 9..." window is counting down. Which "Tylail" is the one I'm looking for? Think fast!)

olliereport

re: loadouts and the quickbars

It's happening whether or not you use loadouts. But, they mentioned it in the patch notes, so here's hoping.

tacofangs

lordatrocities wrote: »

does the in game bug reporting system work? Is it pointless to use it or not?

Yes, bug reports go to QA for duplication, and internal issue dispersal.
No, it is not pointless to file bugs. It is the opposite of pointless. (it's pointed, I guess?)

toiva

tacofangs wrote: »

Yes, bug reports go to QA for duplication, and internal issue dispersal.
No, it is not pointless to file bugs. It is the opposite of pointless. (it's pointed, I guess?)

Pointfull?

gulberat

tacofangs wrote: »

Yes, bug reports go to QA for duplication, and internal issue dispersal.
No, it is not pointless to file bugs. It is the opposite of pointless. (it's pointed, I guess?)

Is there a reason why some missions you've played or are in don't show up in the drop-down when you go to file a bug report? I have filed more than one on Undine Infiltration Advanced but since UIA doesn't show up in my dropdown of choices, I have no way to know if this report is getting sent to the right place since it is not coming in already coded to that specific mission.

noroblad

reginamala78 wrote: »

Some bugs are easier to fix than others, and there's only so much time in the work week and so many people working in it. They can fix a dozen simple ones in an afternoon, or spend the next two weeks tearing code apart figuring out the Loadout thing. And if it turns out its something buried really deep with lots of things interacting, that could be a LOT of work to fix rather than just changing a value.

Scrap and redo. The loadout thing is a tiny amount of data stored somewhere .... your active duty officers, your gear, and your bridge officers. Not even a KB worth of information; I could write code to store and fetch that from a file in about 30 min and have it debugged and working inside 2-3 hours, most of that testing / QC. I have done this before; I could do it straight out of high-school after having had just one rather dumbed down programming class.

There just should not be any bugs in such a simple task. Move items to slots -- they have working code for this, we can equip items and officers and it works. Leverage that existing function with the parameters from the file we saved in a loop. The only hard part is hooking up a button on the interface, which probably can be done with by copying some working code if it is not trivial. More than 85% of the code needed to do this task should already exist and be working... I don't understand these types of persistent bugs.

vetteguy904

this patch is suppose to fix the tray problem.

I also find that if you put in the bug report AND post in the bug forum it gets seen faster. the ones I entered were relatively minor but were fixed within a couple weeks.

chuckwolf

tacofangs wrote: »

Yes, bug reports go to QA for duplication, and internal issue dispersal.
No, it is not pointless to file bugs. It is the opposite of pointless. (it's pointed, I guess?)

Then why hasn't the issue with non-xbox type controllers not working been addressed? Do have none of the devs tried the game with one? Direct input is broken, and even with X-box type you can't edit inputs in the Controller section of options, if you try it clears instead of replacing them, like trying to swap camera rotation for strafe, it won't work, it blanks out both.

For many of us this is not an issue of preference, but of necessity as we are unable to use keyboard/mouse due to disability during gameplay.

bergins

chuckwolf wrote: »

Then why hasn't the issue with non-xbox type controllers not working been addressed? Do have none of the devs tried the game with one? Direct input is broken, and even with X-box type you can't edit inputs in the Controller section of options, if you try it clears instead of replacing them, like trying to swap camera rotation for strafe, it won't work, it blanks out both.

Perhaps they have the people who have knowledge of such controllers working on even bigger game breaking bugs?

Maybe they don't HAVE someone who does that, and they are waiting for support from the makers of the controllers?