I purchased: Console - Science - Graviton Generator XII [-Th] [Pla] from the
Fleet Embassy holding. When I upgraded it, it turned into: Console - Science -
Plasma-Generating Weapon Signature Nullifier Mk XIV
The console lost its original function. It only retained its secondary
characteristics. You can see that it changed from a graviton generator to
a weapon signature nullifier.
I was able to reproduce the issue after buying and upgrading a second Console - Science - Graviton Generator XII [-Th] [Pla].
1. I purchased Console - Science - Graviton Generator XII [-Th] [Pla] from the fleet Embassy Holding
2. I used the upgrade system (applying superior science upgrades) to upgrade it to MkXIII and then to Mk XIV.
3. When I claimed the item from the upgrade project, it had been changed to: Console - Science -
Plasma-Generating Weapon Signature Nullifier Mk XIV
It completely lost its primary function, retaining only its secondary characteristics.
They sent a survey to ask how my customer support experience was regarding this problem. They got as much positive feedback on that as we have had help from them here.
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