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Forums > Home› Star Trek Online General Discussion

DXGI_Error_Device_Removed FIX

x1c3c0ldxx1c3c0ldx Member Posts: 77 Arc User
edited May 2015 in Star Trek Online General Discussion
Problem:
poorly debugged DX11 code, resulting in general DXGI_Error_Device_Removed return message.

Fix:

C:\Program Files (x86)\Steam\SteamApps\common\Star Trek Online\localdata\GamePrefs.pref
- Open in notepad
- Set Prefentry SystemSpecs.Isdx11enabled to value 0
- Make the file read only.

If game still hangs:

C:\Program Files (x86)\Steam\SteamApps\common\Star Trek Online\Star Trek Online\Live\Localdata\GamePrefs.pref
- Open in notepad
- Set PrefEntry GfxSettings.Antialiasing to value 0
- Set PrefEntry GfxSettings.Fullscreen to value 0
- Make the file read only.


~Cpt. 1c3c0ld
WqFWUHg.png
Post edited by Unknown User on

Comments

  • garaks31garaks31 Member Posts: 2,845 Arc User
    edited October 2014
    this was very helpful thnk your hope this will be add to the next patch and we need to take this files away before the patch am i right because i think read only could cause problems for the patch ?!:confused:
    tmprl.jpg?width=998&height=499

    https://forum.arcgames.com/startrekonline/discussion/1249570/axanar-locks-in-start-date-for-filming
  • UnknownUnknown
    edited January 2015
    This content has been removed.
  • alcyoneserenealcyoneserene Member Posts: 2,414 Arc User
    edited January 2015
    mugat0 wrote: »
    Great advise. question. When you save the file. What do you save it as?

    I haven't had to use this, but assuming you're editing a file in notepad, save it as exactly the same file and overwrite, so in this case, GamePrefs.pref then make it read-only as OP suggested.
    Y945Yzx.jpg
  • younghyrum23younghyrum23 Member Posts: 0 Arc User
    edited March 2015
    x1c3c0ldx wrote: »
    Problem:
    poorly debugged DX11 code, resulting in general DXGI_Error_Device_Removed return message.

    Fix:

    C:\Program Files (x86)\Steam\SteamApps\common\Star Trek Online\localdata\GamePrefs.pref
    - Open in notepad
    - Set Prefentry SystemSpecs.Isdx11enabled to value 0
    - Make the file read only.

    If game still hangs:

    C:\Program Files (x86)\Steam\SteamApps\common\Star Trek Online\Star Trek Online\Live\Localdata\GamePrefs.pref
    - Open in notepad
    - Set PrefEntry GfxSettings.Antialiasing to value 0
    - Set PrefEntry GfxSettings.Fullscreen to value 0
    - Make the file read only.


    ~Cpt. 1c3c0ld
    I have followed the first part of your post, with no resulting change. I attempted to follow the second section but cannot locate any items that match your listings.
  • rekeebrekeeb Member Posts: 45 Arc User
    edited May 2015
    .... and got further than I had in 6 weeks. Still crashed, but, made it past "material files reloaded".

    Fatal Error: Direct3D driver returned error code (D3DERR_DEVICEHUNG) while checking sync query.

    Technical Details: Sync query 9x35a0760 GetData == 0x88760874 0 F 0


    *sigh*

    Version 2 crashed in the usual spot - right as the Iconian War splashscreen loaded.

    "double sigh"
    Fleet Battle Cruiser Presto
    T6 Tac Command Battlecruiser Roll The Bones
    Xindi Aquatic Narcine Dreadnaught Carrier Different Stages
    IVXX Senior Officer
  • feiqafeiqa Member Posts: 2,410 Arc User
    edited May 2015
    x1c3c0ldx wrote: »
    Problem:
    poorly debugged DX11 code, resulting in general DXGI_Error_Device_Removed return message.

    Fix:

    C:\Program Files (x86)\Steam\SteamApps\common\Star Trek Online\localdata\GamePrefs.pref
    - Open in notepad
    - Set Prefentry SystemSpecs.Isdx11enabled to value 0
    - Make the file read only.

    If game still hangs:

    C:\Program Files (x86)\Steam\SteamApps\common\Star Trek Online\Star Trek Online\Live\Localdata\GamePrefs.pref
    - Open in notepad
    - Set PrefEntry GfxSettings.Antialiasing to value 0
    - Set PrefEntry GfxSettings.Fullscreen to value 0
    - Make the file read only.


    ~Cpt. 1c3c0ld

    Okay not a steam user but found the file in the perfect world folder. But it gives me access denied when I try and save.

    Originally Posted by pwlaughingtrendy
    Network engineers are not ship designers.
    Nor should they be. Their ships would look weird.
  • davefenestratordavefenestrator Member Posts: 10,754 Arc User
    edited May 2015
    Okay not a steam user but found the file in the perfect world folder. But it gives me access denied when I try and save.

    If the file is in program files you probably needed to run Notepad as administrator to be able to save changes.

    The other possibility is you need to reboot and make sure no STO processes are running that have locked the file.

    You might need to do both.

    Do you have an AMD Radeon graphics card? The STO client seems to prefer nvidia.
  • steelturkeysteelturkey Member Posts: 2 Arc User
    edited May 2015
    feiqa wrote: »
    Okay not a steam user but found the file in the perfect world folder. But it gives me access denied when I try and save.
    save into my documents or desktop and drag it in there. That is what I did. I just made a copy of the original first, then move it out.
  • meimeitoomeimeitoo Member Posts: 12,594 Arc User
    edited May 2015
    x1c3c0ldx wrote: »
    Problem:
    poorly debugged DX11 code, resulting in general DXGI_Error_Device_Removed return message.

    Fix:

    C:\Program Files (x86)\Steam\SteamApps\common\Star Trek Online\localdata\GamePrefs.pref
    - Open in notepad
    - Set Prefentry SystemSpecs.Isdx11enabled to value 0
    - Make the file read only.

    If game still hangs:

    C:\Program Files (x86)\Steam\SteamApps\common\Star Trek Online\Star Trek Online\Live\Localdata\GamePrefs.pref
    - Open in notepad
    - Set PrefEntry GfxSettings.Antialiasing to value 0
    - Set PrefEntry GfxSettings.Fullscreen to value 0
    - Make the file read only.


    Sorry, but I don't find this particularly good advice. For one, there's nothing wrong with DX11 in this game (have you ever seen those Haywire plasma bolst glistening off your ship's bow?! In DX11 you can!). Maybe you just need a better card?! Newer drivers?

    Secondly, if you're going to disable DX11 and/or Anti-Aliasing, just use the ingame settings menu to lower your graphics settings.
    3lsZz0w.jpg
  • woodwhitywoodwhity Member Posts: 2,636 Arc User
    edited May 2015
    meimeitoo wrote: »
    Sorry, but I don't find this particularly good advice. For one, there's nothing wrong with DX11 in this game (have you ever seen those Haywire plasma bolst glistening off your ship's bow?! In DX11 you can!). Maybe you just need a better card?! Newer drivers?

    Secondly, if you're going to disable DX11 and/or Anti-Aliasing, just use the ingame settings menu to lower your graphics settings.

    There have been many players, myself included, which had problems with DX11 after S10. It will crash STO while in loadingscreen (the one when you start the game), giving an DX11-Error, even if you dont have a DX11-card and DX11 installed (its hard to use something thats not there I presume). Apparently the game wants it so badly, it doesnt make an exception.
    For me it helped to give the commandline -d3d9 to the launcher, thus forcing the game to start with DX9.
    That didnt happen prior to S10, not even on the same day ;)

    Though the game still crashes firefox after entering the character selection for the first time :rolleyes:
  • meimeitoomeimeitoo Member Posts: 12,594 Arc User
    edited May 2015
    woodwhity wrote: »
    There have been many players, myself included, which had problems with DX11 after S10. It will crash STO while in loadingscreen (the one when you start the game), giving an DX11-Error, even if you dont have a DX11-card and DX11 installed (its hard to use something thats not there I presume). Apparently the game wants it so badly, it doesnt make an exception.
    For me it helped to give the commandline -d3d9 to the launcher, thus forcing the game to start with DX9.
    That didnt happen prior to S10, not even on the same day ;)

    Though the game still crashes firefox after entering the character selection for the first time :rolleyes:


    Strange. I have an nVidia GTX 980 (GTX 580 before that), and DX11 *never* makes my system crash; like ever. Maybe Cryptic really don't like AMD?! :)
    3lsZz0w.jpg
  • feiqafeiqa Member Posts: 2,410 Arc User
    edited May 2015
    davefenestrator wrote: »
    If the file is in program files you probably needed to run Notepad as administrator to be able to save changes.

    The other possibility is you need to reboot and make sure no STO processes are running that have locked the file.

    You might need to do both.

    Do you have an AMD Radeon graphics card? The STO client seems to prefer nvidia.

    NVIDIA GeForce GT520

    And I did what a later poster said and saved it out of the folder then it let me drop it into the folder with admin privileges. (Oddly it did not let me open with admin.)

    Doing this got me into Neverwinter last night with no graphics lost. And I can see why it is needed since the system keeps reverting changes I make in game. (IE I have to keep saying to play in full screen not a minimized window.)

    Originally Posted by pwlaughingtrendy
    Network engineers are not ship designers.
    Nor should they be. Their ships would look weird.
  • trekpuppytrekpuppy Member Posts: 446 Arc User
    edited May 2015
    The error message actually says it all. The 3D engine on your GFX card is electrically disconnecting itself from the PCI bus. One reason might be that when the card switches to DX11 mode it consumes more power. If your PSU can't keep up, the voltage will drop and the electronics on that part of the GFX card will shut down. This can happen with any part in your computer but the GFX card is especially power hungry and will fail first.
    ---
    "-Grind is good!" --Gordon Geko
    Accolades checklist: https://bit.ly/FLUFFYS
  • demonicaestheticdemonicaesthetic Member Posts: 3 Arc User
    edited May 2015
    trekpuppy wrote: »
    The error message actually says it all. The 3D engine on your GFX card is electrically disconnecting itself from the PCI bus. One reason might be that when the card switches to DX11 mode it consumes more power. If your PSU can't keep up, the voltage will drop and the electronics on that part of the GFX card will shut down. This can happen with any part in your computer but the GFX card is especially power hungry and will fail first.


    No...

    The 'device removed' error CAN mean the card has fallen out of the slot, or switched off, but usually doesn't.

    That error is a bit of a catch-all, depending on what the return code is. The list of return codes that error message uses can include drivers updating while the app is running, screen resolution changes, and the app sending garbage directx api calls.

    Evidence from the reports on the forums, of when and where, people have problems, and how they fared trying the various workarounds, strongly suggests the bad directx-11 api call from the game, not a wide assortment of cards from several makers all suddenly powering down because "maybe directx-11 uses more electricity".
    <center><font size="+5"><b>Give a man a fire and he's warm for a day...
    Set a man on fire and he's warm for the rest of his life...</b></size></center>
  • mfiesermfieser Member Posts: 1 Arc User
    edited May 2015
    woodwhity wrote: »
    There have been many players, myself included, which had problems with DX11 after S10. It will crash STO while in loadingscreen (the one when you start the game), giving an DX11-Error, even if you dont have a DX11-card and DX11 installed (its hard to use something thats not there I presume). Apparently the game wants it so badly, it doesnt make an exception.
    For me it helped to give the commandline -d3d9 to the launcher, thus forcing the game to start with DX9.
    That didnt happen prior to S10, not even on the same day ;)

    Though the game still crashes firefox after entering the character selection for the first time :rolleyes:


    This really helped! It turns out the problem for me was that I had had the graphics turned up really high before the game updated, and after it updated it was too complicated for my computer to handle. Thanks for ending a three day problem-solving nightmare! :)
  • rekeebrekeeb Member Posts: 45 Arc User
    edited May 2015
    meimeitoo wrote: »
    Sorry, but I don't find this particularly good advice. For one, there's nothing wrong with DX11 in this game (have you ever seen those Haywire plasma bolst glistening off your ship's bow?! In DX11 you can!). Maybe you just need a better card?! Newer drivers?

    Secondly, if you're going to disable DX11 and/or Anti-Aliasing, just use the ingame settings menu to lower your graphics settings.

    That's nice ..... but, what if, and it's a BIG if, you can't get INTO the game to change those settings? ... Oh, wait ...
    Fleet Battle Cruiser Presto
    T6 Tac Command Battlecruiser Roll The Bones
    Xindi Aquatic Narcine Dreadnaught Carrier Different Stages
    IVXX Senior Officer
  • sfc#5932 sfc
    sfc#5932
         Member Posts: 992 Bug Hunter
    edited May 2015
    rekeeb wrote: »
    That's nice ..... but, what if, and it's a BIG if, you can't get INTO the game to change those settings? ... Oh, wait ...
    Instead of being overly hostile to him, you can just explain what's going on directly.
  • specter153specter153 Member Posts: 0 Arc User
    edited May 2015
    tried it, does not work
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