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Forums > Home› Support› C-Store, ZEN, and Promotions

STO Game Pack Redemption & Claiming Process - For Operations Pack & All Other Packs

pwecaptainsmirkpwecaptainsmirk Member Posts: 1,167 Arc User
edited October 2014 in C-Store, ZEN, and Promotions
Please refer to this post for instructions and clarification regarding Star Trek Online Game Packs purchased from our ArcGames.com STO Product Page &/or the Steam STO Storefront.

UPDATED Info for Steam and Mac users.

These instructions include the Legacy of Romulus: Legacy & Starter Packs, the Steam Starter Pack and the new the Delta Rising: Operations Pack.

Prelaunch Operations Pack Disclaimer:

After you have purchased an Operations Pack during the prelaunch time frame, the item/description will appear in your purchase history, but it will not be accessible (or visible) in-game until October 14th, after Delta Rising has launched.

Arc Users:
  • All game packs are available for purchase on the STO ArcGames.com Product Page in their respective linked pages.
  • All packs will be available to claim from the CStore under the 'Bundles' tab after purchase, no code redemption needed.
  • All items will unpack into your inventory/possession after clicking the "claim" button in the appropriate CStore item description.


Steam Users:
  • All Game Packs will be available for purchase in the Star Trek Online Steam Storefront.
  • Purchase of the Packs will provide you with a code for redemption.
  • This code will require the existing website redemption page in order to redeem.
  • Visit the https://my.perfectworld.com/redeemkey/sto page, login in with your account credentials, enter your code where prompted.
  • Login to the game with your current STO account username and password.
  • The item will be synced to your account and available in-game in the CStore under the 'Bundles' Tab.


All other Users:
  • For an Arc Code, you will need to install the Arc GameClient and use the Redeem A Key menu option in the upper left drop down menu.
    • NOTE: These instructions will also apply to anyone who has won a recent prize code for the Operations Packs.
  • For codes from a Steam purchase, you will need to repeat the steps above listed for steam users.

Mac Users:
  • You can purchase the packs directly from our ArcGames.com STO Product Page and the items will automatically load into your account after purchase. No code redemption needed.


Last but not least:
  • Enjoy your Game Pack!
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