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Forums > Home› Support› PC Gameplay Bug Reports

what would be STO without lagging?

spaceeagle20spaceeagle20 Member Posts: 971 Arc User
edited August 2014 in PC Gameplay Bug Reports
So, as usual, after the patch, I am experiencing serious lagging issues together with disconnects, especially in the last days ... and I am not the only one ... and not just in my country.
Just to inform who takes care of the servers.
And plz don't bother me with pings, modem specifics and my phone company's network, since my company's network works very well and it's a known fact that other games don't lag that much.
And, by the way, I hate lags and disconnections.
P58WJe7.jpg


Post edited by spaceeagle20 on

Comments

  • skandalisskandalis Member Posts: 5 Arc User
    edited August 2014
    I can also confirm serious lag problems during the last days.

    I have experienced very long sign in times, disconnects, etc.
  • crimpson7crimpson7 Member Posts: 76 Arc User
    edited August 2014
    T'Vanto (RRFTactical Federation allied): Unplayable
    Atraxis (Caitian Engineer): Unplayable
    Daenerys (Orion Tactical): Unplayable
    Reporting sever and continuous lag spikes and trhe number of Disconnects is too High! Server not Responding shows a lot.
    Overal Evaluation: Emergency maintenance needed. Take it down for as long as you need to fix it.
    P.S. I am having lag spikes since 13:00 EEST It's killing me
    The Wildcards Fleet =/\=
    Admiral T'Vanto of the I.R.W. Dreaded Balerion (Scimitar Dreadnought Warbird) "Burn them All!"
    Admiral Atraxis of the U.S.S. Daskalogiannis (Avenger class Cruiser) "I am Iron Cat!"
  • kemlikemli Member Posts: 0 Arc User
    edited August 2014
    Same here, super lag when I'm actually able to connect via ARC. Steam just refuses to connect entirely anymore :(. I've sent off a ticket for good measure.
  • skandalisskandalis Member Posts: 5 Arc User
    edited August 2014
    Things are getting worse. At this moment I am at Serious Sector, and seeing "Server Not Responding" every 20-30 secs.

    I have also sent a ticket. Game is at some times just unplayable....
  • UnknownUnknown
    edited August 2014
    This content has been removed.
  • crimpson7crimpson7 Member Posts: 76 Arc User
    edited August 2014
    As most of you already know we connect through a series of other servers to Cryptic's main server. I think there is a problem with one of those servers. Just ran a Tracert. Our connection bounces of 30 servers. The patch server has a 204 ms delay. Which is totally unacceptable for gaming
    The Wildcards Fleet =/\=
    Admiral T'Vanto of the I.R.W. Dreaded Balerion (Scimitar Dreadnought Warbird) "Burn them All!"
    Admiral Atraxis of the U.S.S. Daskalogiannis (Avenger class Cruiser) "I am Iron Cat!"
  • spaceeagle20spaceeagle20 Member Posts: 971 Arc User
    edited August 2014
    Lag mark XII and frequent disconnects for me and several of my fleet mates as of now.
    By the way, the power creep haters will be glad to know that, thanks to this lag, we have played a CSE as hard as in the good ol'days, if you know what I mean ...
    P58WJe7.jpg


  • crypticfrostcrypticfrost Member Posts: 1,479 Cryptic Developer
    edited August 2014
    For the crashes, are you getting the Cryptic Error Tracker when they happen? If so, there should be a number at the bottom. Can you get me that number?
    STO QA Team
  • phantomeightphantomeight Member Posts: 567 Bug Hunter
    edited August 2014
    I would double check network stuff and hold your ISP accountable. The fiber line out of my house is provided by a small independent telco in NY that uses iNOC/iON as a backbone which is a huge fiber backbone that interconnects communities in NY. I live in one of the very few places where I don't have to deal with Verizon and Timewarner and the local guys had the money and the stones to roll out their own fiber to the home.

    Anyway, I have about 7 hops to their DC which is on the east coast. I have no unexplained lag and my machine isn't the fastest (AMD Phenom II X3 with ddr2 ram and a 560Ti). Also, no unexplained lag, meaning that I had to reboot my router the other day as it was being stupid.. but other than that. None
    join Date: Sep 2009 - I want my changeling lava lamp!
  • intrinsicalintrinsical Member Posts: 208 Arc User
    edited August 2014
    I've pretty much given up on this game since season 8.5 was released. Prior to that, the game was totally playable without any lag. It got a little better after I got in contact with customer support and with my ISP, but now the lag's back with a vengeance. I can't even travel through a sector block or ESD without lots of rubberbanding.

    Bear in mind, I have a fiber optic link and never had issues with any other games or web service. There is only crippling lag with Cryptic's games.
  • askrayaskray Member Posts: 3,329 Arc User
    edited August 2014
    Folks, there is a LOT of reasons why you'd be experiencing lag and yes, it could all be network related. It's why in the PC & networking area there is a sticky about WHAT to provide so that those that know a lot about it can look. You can never say for 100% that it's not the network unless you do those tests. It doesn't matter what internet connection you have, it's what's between YOU and the SERVER.
    Yes, I'm that Askray@Batbayer in game. Yes, I still play. No, I don't care.
    Former Community Moderator, Former SSR DJ, Now Full time father to two kids, Husband, Retail Worker.
    Tiktok: @Askray Facebook: Askray113


  • crypticfrostcrypticfrost Member Posts: 1,479 Cryptic Developer
    edited August 2014
    This is being investigated. Thanks for the reports.
    STO QA Team
  • lucho80lucho80 Member Posts: 6,600 Bug Hunter
    edited August 2014
    askray wrote: »
    Folks, there is a LOT of reasons why you'd be experiencing lag and yes, it could all be network related. It's why in the PC & networking area there is a sticky about WHAT to provide so that those that know a lot about it can look. You can never say for 100% that it's not the network unless you do those tests. It doesn't matter what internet connection you have, it's what's between YOU and the SERVER.

    ^Exactly
    Remember, the farther you are from the servers, the more chances that something gets screwey on the way to/from them. I'm pretty close to the Boston servers, and there is absolutely no lag here. One thing I would recommend since I did had problems last season.

    #1 - Turned off on-demand patching
    #2 - My gaming laptop didn't have a static IP assigned in my network (the only one I forgot because it was new) and my disconnects dissapeared once I have it one.
  • summerwolfesummerwolfe Member Posts: 0 Arc User
    edited August 2014
    crypticfrost wrote: »
    For the crashes, are you getting the Cryptic Error Tracker when they happen? If so, there should be a number at the bottom. Can you get me that number?

    The crashes I've been experiencing just dump me to the desktop, no Error Tracker, just rude message from windows saying "Gameclient.exe has stopped working".
  • bbushwookiebbushwookie Member Posts: 52 Arc User
    edited August 2014
    FWIW, some info in case it is certain areas or providers...

    I'm in Texas on Charter internet

    I have not had lag or kicks at all. Been quick switching between my 3 toons all weekend without an issue. Been doing R&D stuff (sending it to my new toon).
    Space chatter is soothing~
  • skandalisskandalis Member Posts: 5 Arc User
    edited August 2014
    I did the following trying to solve/troubleshoot the lag problem I have:

    1. uninstall and reinstall the game.
    2. turn off on-demand patching.
    3. enable EU patching proxy and gameplay proxy. (I live in Greece).

    After playing a couple of hours, no lag issues at all.

    Then I started configuring/fine tuning the interface, graphics, etc.

    And here comes the lag again.. :) What happened? I switched display options from "Auto" to "DX 11". Turn it back to "Auto" and no lag. I am running an AMD FX-4100 with an Radeon HD7770.

    I will update here after I have done more testing.
  • milos1000milos1000 Member Posts: 0 Arc User
    edited August 2014
    I unnistal and reinstall the game i and played one infected then couple of minutes again started to lag (i live in serbia) how to turn off on demand patching and i have the problem with my launcher too.I need to wait about 2-3 minutes to engage and in the game i need to wait another 3-4 minutes for my character , in the loading screen says server not responding and disconnected me from the game
  • phantomeightphantomeight Member Posts: 567 Bug Hunter
    edited August 2014
    CrypticFrost,

    Can you guys ask Cogentco about te4-2.ccr01.bos06.atlas.cogentco.com? When running tracerts a few times and the response time from one of the hops is "all over the place" then it is a sign that the router at that hop is overloaded or something else is wrong. I am unsure if the others are hitting this router as well, but response times varying from 6ms to over 200ms is enough to cause Citrix to have issues without specialized equipment to compensate in the DC... so I imagine it can make an MMO client get upset as well.

    While I don't have lag, all my other hops are low in number and are quick enough to make up for it. If I was 25 hops away, an extra 207ms thrown on top and random times is really going to cause headaches.

    Everyone else can check this as well by running the same commands below over and over. See if any of the hops vary as much as mine do and then go after who owns them. If they are closer to your ISP, like mine say inoc yours could say verizon or tw or comcast, then contact them. If they say Cogentco... that is Cryptic's provider and should be reported here.

    I included two results below, but I ran tracert quite a few times and the results were not consistent and even higher.
    Trace complete.

    C:\Users\REDACTED>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 2 ms 2 ms 2 ms bbr0.alb1.inoc.net [64.246.132.128]
    2 3 ms 3 ms 2 ms be20-0.asr0.alb1.inoc.net [64.246.130.17]
    3 3 ms 4 ms 3 ms te0-7-0-3.ccr21.alb02.atlas.cogentco.com [38.104.52.13]
    4 7 ms 7 ms 6 ms be2302.ccr22.bos01.atlas.cogentco.com [154.54.43.13]
    5 7 ms 7 ms 6 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.254]
    6 7 ms 14 ms 17 ms 38.111.40.114
    7 6 ms 6 ms 6 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.


    C:\Users\REDACTED>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 2 ms 2 ms 2 ms bbr0.alb1.inoc.net [64.246.132.128]
    2 3 ms 3 ms 2 ms be20-0.asr0.alb1.inoc.net [64.246.130.17]
    3 3 ms 3 ms 3 ms te0-7-0-3.ccr21.alb02.atlas.cogentco.com [38.104.52.13]
    4 6 ms 7 ms 7 ms be2302.ccr22.bos01.atlas.cogentco.com [154.54.43.13]
    5 73 ms 24 ms 202 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.254]
    6 16 ms 17 ms 17 ms 38.111.40.114
    7 6 ms 6 ms 6 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.

    C:\Users\REDACTED>pathping patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:
    0 REDACTED [192.168.0.10]
    1 bbr0.alb1.inoc.net [64.246.132.128]
    2 be20-0.asr0.alb1.inoc.net [64.246.130.17]
    3 te0-7-0-3.ccr21.alb02.atlas.cogentco.com [38.104.52.13]
    4 be2302.ccr22.bos01.atlas.cogentco.com [154.54.43.13]
    5 te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.254]
    6 38.111.40.114
    7 patchserver2.crypticstudios.com [208.95.185.41]

    Computing statistics for 175 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 REDACTED [192.168.0.10]
    0/ 100 = 0% |
    1 2ms 0/ 100 = 0% 0/ 100 = 0% bbr0.alb1.inoc.net [64.246.132.128]
    0/ 100 = 0% |
    2 2ms 0/ 100 = 0% 0/ 100 = 0% be20-0.asr0.alb1.inoc.net [64.246.130.17]
    0/ 100 = 0% |
    3 2ms 0/ 100 = 0% 0/ 100 = 0% te0-7-0-3.ccr21.alb02.atlas.cogentco.com [38.104.52.13]
    0/ 100 = 0% |
    4 6ms 0/ 100 = 0% 0/ 100 = 0% be2302.ccr22.bos01.atlas.cogentco.com [154.54.43.13]
    0/ 100 = 0% |
    5 30ms 0/ 100 = 0% 0/ 100 = 0% te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.254]
    0/ 100 = 0% |
    6 11ms 0/ 100 = 0% 0/ 100 = 0% 38.111.40.114
    0/ 100 = 0% |
    7 6ms 0/ 100 = 0% 0/ 100 = 0% patchserver2.crypticstudios.com [208.95.185.41]

    Trace complete.
    join Date: Sep 2009 - I want my changeling lava lamp!
  • skandalisskandalis Member Posts: 5 Arc User
    edited August 2014
    Just to compare, trace route from Greece:

    C:\>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 2 ms 1 ms 1 ms 192.168.1.1
    2 16 ms 15 ms 16 ms bbras-llu-ath-03L500.forthnet.gr [213.16.246.19]
    3 15 ms 15 ms 16 ms gi5-0-0.core-ath-11.forthnet.gr [194.219.208.1]
    4 16 ms 19 ms 19 ms core-kln-12Te0-4-0-9.forthnet.gr [213.16.247.141]
    5 27 ms 58 ms 27 ms xe-9-1-0.bar1.Sofia2.Level3.net [212.162.46.109]
    6 50 ms 50 ms 50 ms ae-17-17.ebr3.Frankfurt1.Level3.net [4.69.143.126]
    7 50 ms 49 ms 50 ms ae-63-63.csw1.Frankfurt1.Level3.net [4.69.163.2]
    8 * 50 ms 50 ms ae-1-60.edge5.Frankfurt1.Level3.net [4.69.154.9]
    9 58 ms 58 ms 58 ms be3020.rcr21.fra06.atlas.cogentco.com [130.117.15.193]
    10 58 ms 58 ms 58 ms be2304.ccr41.fra03.atlas.cogentco.com [154.54.74.73]
    11 61 ms 61 ms 61 ms be2261.ccr41.ams03.atlas.cogentco.com [154.54.37.29]
    12 73 ms 73 ms 73 ms be2182.ccr21.lpl01.atlas.cogentco.com [154.54.77.246]
    13 138 ms 138 ms 138 ms be2386.ccr21.bos01.atlas.cogentco.com [154.54.44.161]
    14 143 ms 143 ms 277 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42]
    15 145 ms 156 ms 145 ms 38.111.40.114
    16 145 ms 145 ms 145 ms patchserver2.crypticstudios.com [208.95.185.41]

    Trace complete.
  • milos1000milos1000 Member Posts: 0 Arc User
    edited August 2014
    In serbia

    C:\Users\VLADAN>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.1.1
    2 13 ms 13 ms 13 ms 178.223.192.1
    3 13 ms 13 ms 14 ms 212.200.15.241
    4 16 ms 16 ms 16 ms 212.200.233.175
    5 15 ms 15 ms 15 ms 212.200.6.186
    6 23 ms 23 ms 23 ms 213.248.82.157
    7 31 ms 45 ms 31 ms 213.155.137.34
    8 49 ms 49 ms 50 ms 62.115.136.66
    9 50 ms 80 ms 45 ms 213.155.135.9
    10 46 ms 47 ms 47 ms 130.117.14.89
    11 50 ms 50 ms 50 ms 130.117.48.70
    12 57 ms 57 ms 56 ms 154.54.37.29
    13 67 ms 66 ms 66 ms 154.54.77.246
    14 133 ms 133 ms 134 ms 154.54.44.161
    15 * * 138 ms 154.54.46.134
    16 144 ms 143 ms 143 ms 38.111.40.114
    17 137 ms 137 ms 139 ms 208.95.185.41

    Trace complete.
  • skandalisskandalis Member Posts: 5 Arc User
    edited August 2014
    Below is the link of the release notes from the latest patch:

    Release Notes August 7, 2014

    One of the things fixed:

    Resolved an issue which was occasionally causing lag for some players

    Let's see how it will go.
  • maracroftmaracroft Member Posts: 201 Arc User
    edited August 2014
    In quebec here. experiencing 0 lag. sorry for those that are having issues.
  • phantomeightphantomeight Member Posts: 567 Bug Hunter
    edited August 2014
    I just did some more tests. It looks like they changed the route with Cogentco...:

    te4-2.ccr01.bos06.atlas.cogentco.com is no longer in the list, instead it is
    te3-2.ccr01.bos06.atlas.cogentco.com

    Ping times appear to be better from that hop, but I still had one run come in at 200+ ms.
    join Date: Sep 2009 - I want my changeling lava lamp!
  • milos1000milos1000 Member Posts: 0 Arc User
    edited August 2014
    okey this is unreal i played 2 days ago fine and yesterday when the again update the game my lag is back and i am really angry:mad::mad::mad::mad:
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