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Forums > Home› Ten Forward

Effective Cryptic Way how push Lifetimer from the game

maxxinamaxxina Member Posts: 158 Arc User
edited July 2014 in Ten Forward
SAD story of how nobody care about lifetimer

Where to begin. Im lifetimer since open beta with coming and going. Me income ingame is going from Dil exchange when i play with it so i dont need to grind and i do what i want to do .

And there where the SAD story started .

May 15 - from previous day, i put some orders to buy zen for 154 which was there. Some was bought. But meanwhile price went down. SO i wanted to withdraw the stuff. It wasnt working . was getting internal error. So 6520 zens was hanging there. ( picture 1-2 )

http://i57.tinypic.com/zjtfmw.jpg
http://i59.tinypic.com/69nu40.jpg


That happened to me in the past and i know that maintnance clear that up so i wasnt worried. Was busy couple of next days and handt time for sto much. So when i payed attention to sto. After maintnance i noticed, its still hanging there. Found that weird. so i decided to wait for next one . Didnt helped also.

So MAY 27 - ( picture 3 ) http://i62.tinypic.com/jfkj6b.jpg

Sending ticket to UI deparment . As you can see response is, Send a ticket ingame . Found that silly, why you send me to ingame. when i write you here. But ok. I did that right away and started waiting.

For long time nothing was happening. So told myself. Looks like its black hole , lets try another way.


June 16 : Creating a topic on forum . And praying someone will notice it . http://sto-forum.perfectworld.com/showthread.php?t=1144581

And to me suprise Frosty did with comment. Ill look into it. So that put me hopes up. But nothing happened. I try to ask, any progress and then little bumping it . Nothing

So was getting frustrated. That noone is doing anything about MONEY issue.


June 26 . Trendy show up on Risa. Thanks to Foundry stuff. I manage to catch him and talk to him and point it to me issue. His responses were , did i send a ticket. I did. So he noted it and told me, he will pass it along when he will be back in office. I said ill send him reminder in few days which i did on 1 July. ( pic 4 )

http://i61.tinypic.com/d9mqo.jpg


No response. Nothing happening .


Mad was chatting in the fleet channel . What should i do. One dude tried to offer solution . Try tweeting geko. That he respond quite often . So tried that. Nothing happened ( this one was kinda desperate move )


So 7/7
So shouting with frustration on risa, what to do . Got that a tip. Try ticket with zen transfer issue. there they respond quite quickly. So send them message. Response was it should work now, wait for update. So i did. 2 days ago it went through. ZEN still stucked with internal error. Sending them info . Response it must be ingame bug. Please send a ticket in game. I DID THAT MANY WEEKS AGO . ( PIC 5 )

http://i61.tinypic.com/254x543.jpg

So now 3 days to July 15 . So in 3 days it will be 8 weeks since i got zen stuck there.

This service which CRYPTIC provide is kinda pushing people very much to STAR CITIZEN. I Can understand that ingame bugs take time . But that NOONE CARE about money issue problem. Was planning to be there like in ratio 80 : 20 . With this. it will be almost 100 percent of me free time .

Well done Cryptic. WELL DONE
Post edited by maxxina on

Comments

  • rattler2rattler2 Member, Star Trek Online Moderator Posts: 58,671 Community Moderator
    edited July 2014
    Some bugs take a while to work on due to other projects or higher priority bugs. Took them about a year or so to finally get to an Accolade bug.
    db80k0m-89201ed8-eadb-45d3-830f-bb2f0d4c0fe7.png?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJ1cm46YXBwOjdlMGQxODg5ODIyNjQzNzNhNWYwZDQxNWVhMGQyNmUwIiwiaXNzIjoidXJuOmFwcDo3ZTBkMTg4OTgyMjY0MzczYTVmMGQ0MTVlYTBkMjZlMCIsIm9iaiI6W1t7InBhdGgiOiJcL2ZcL2ExOGQ4ZWM2LTUyZjQtNDdiMS05YTI1LTVlYmZkYmJkOGM3N1wvZGI4MGswbS04OTIwMWVkOC1lYWRiLTQ1ZDMtODMwZi1iYjJmMGQ0YzBmZTcucG5nIn1dXSwiYXVkIjpbInVybjpzZXJ2aWNlOmZpbGUuZG93bmxvYWQiXX0.8G-Pg35Qi8qxiKLjAofaKRH6fmNH3qAAEI628gW0eXc
    Yang Xiao Long wrote:
    I can't take it anymore! Could everyone just chill out for two seconds before something CRAZY happens again?!
    The nut who actually ground out many packs. The resident forum voice of reason (I HAZ FORUM REP! YAY!)
    normal text = me speaking as fellow formite
    colored text = mod mode
  • bones1970bones1970 Member Posts: 953 Arc User
    edited July 2014
    But this is a bug with his money/dil. and 8 weeks is a long time.
    OP i hope they will help you soon and that was a sad story about cryptic failing ...
  • cookiecrookcookiecrook Member Posts: 4,543 Arc User
    edited July 2014
    Definitely disappointing! I hope you get some sort of resolution to your issue soon. Real money issues and premium content should be a priority but PWE has this attitude of not caring once they have your money.
    <
    > <
    > <
    >
    Looking for a new fleet? Drop by the in-game chat channel, "tenforwardforum", and say hi to the members of A Fleet Called Ten Forward (Fed) and The Orion Pirates (KDF). If you already have a fleet you are happy with, please feel free to drop by our chat channel if you are looking for a friendly bunch of helpful people to socialize with.
  • ghyudtghyudt Member Posts: 1,112 Arc User
    edited July 2014
    This is actually not uncommon. Lots of players have issues that only they or maybe them and a few others experience. This makes it far more difficult for cryptic to track down the problem. Hence, why its so I.portant to include as much I to as possible about your system and connection and location. But no matter how you look at it, a single player experiencing a specific problem that only affects them is a lot lower on the priority list than problems that plague many players, or make the game unplayable. Of course, this isnt the o my issue the OP has. How do you expect someone to help you and figure out your problem when its so hard to understand them? Poor communication is a huge player in issues not being resolved. It saddens me that so many players are so quick to blame the game developer instead of looking at what they themselves could do to help first. And if you're really going to suggest that this issue is gonna make you go play star citizen, then please, go for it. Its the single largest money sink for pay to win players that exists. Anyone who donated to help get it going has a tremendous head start on you.
  • mirrorchaosmirrorchaos Member Posts: 9,844 Arc User
    edited July 2014
    maxxina wrote: »
    SAD story of how nobody care about lifetimer

    Where to begin. Im lifetimer since open beta with coming and going. Me income ingame is going from Dil exchange when i play with it so i dont need to grind and i do what i want to do .

    And there where the SAD story started .

    May 15 - from previous day, i put some orders to buy zen for 154 which was there. Some was bought. But meanwhile price went down. SO i wanted to withdraw the stuff. It wasnt working . was getting internal error. So 6520 zens was hanging there. ( picture 1-2 )

    http://i57.tinypic.com/zjtfmw.jpg
    http://i59.tinypic.com/69nu40.jpg


    That happened to me in the past and i know that maintnance clear that up so i wasnt worried. Was busy couple of next days and handt time for sto much. So when i payed attention to sto. After maintnance i noticed, its still hanging there. Found that weird. so i decided to wait for next one . Didnt helped also.

    So MAY 27 - ( picture 3 ) http://i62.tinypic.com/jfkj6b.jpg

    Sending ticket to UI deparment . As you can see response is, Send a ticket ingame . Found that silly, why you send me to ingame. when i write you here. But ok. I did that right away and started waiting.

    For long time nothing was happening. So told myself. Looks like its black hole , lets try another way.


    June 16 : Creating a topic on forum . And praying someone will notice it . http://sto-forum.perfectworld.com/showthread.php?t=1144581

    And to me suprise Frosty did with comment. Ill look into it. So that put me hopes up. But nothing happened. I try to ask, any progress and then little bumping it . Nothing

    So was getting frustrated. That noone is doing anything about MONEY issue.


    June 26 . Trendy show up on Risa. Thanks to Foundry stuff. I manage to catch him and talk to him and point it to me issue. His responses were , did i send a ticket. I did. So he noted it and told me, he will pass it along when he will be back in office. I said ill send him reminder in few days which i did on 1 July. ( pic 4 )

    http://i61.tinypic.com/d9mqo.jpg


    No response. Nothing happening .


    Mad was chatting in the fleet channel . What should i do. One dude tried to offer solution . Try tweeting geko. That he respond quite often . So tried that. Nothing happened ( this one was kinda desperate move )


    So 7/7
    So shouting with frustration on risa, what to do . Got that a tip. Try ticket with zen transfer issue. there they respond quite quickly. So send them message. Response was it should work now, wait for update. So i did. 2 days ago it went through. ZEN still stucked with internal error. Sending them info . Response it must be ingame bug. Please send a ticket in game. I DID THAT MANY WEEKS AGO . ( PIC 5 )

    http://i61.tinypic.com/254x543.jpg

    So now 3 days to July 15 . So in 3 days it will be 8 weeks since i got zen stuck there.

    This service which CRYPTIC provide is kinda pushing people very much to STAR CITIZEN. I Can understand that ingame bugs take time . But that NOONE CARE about money issue problem. Was planning to be there like in ratio 80 : 20 . With this. it will be almost 100 percent of me free time .

    Well done Cryptic. WELL DONE


    you should of posted your thoughts in that doom thread. but if you intend on leaving for all the reasons you stated, by all means use the door over there, but dont cause a scene in the process, mods dont like i quit threads.
    T6 Miranda Hero Ship FTW.
    Been around since Dec 2010 on STO and bought LTS in Apr 2013 for STO.
  • maxxinamaxxina Member Posts: 158 Arc User
    edited July 2014
    For me: Money issue should be on the top1 of to do list, no matter what .

    ghyudt : this wasnt first time this happened to me . Yes. its quite common that it get stucked. And i didnt report this for the first time. ( previous time usual weekly update helped. This time it didnt ) They had all the information there. And they could easily ask the question . Could you provide more information ? They didnt asked.


    AND about this bug. THEY GOT IT RIGHT THERE. On the silver plate. I dont know what else i could PROVIDE.


    mirrorchaos : For star citizen, i need a new Pc, which im gonna build next year. So im not out yet And i stated : with this : almost 100 percent of me free time " that ill play SC. doesnt mean total 100 percent. But will be here rarely
  • lunastolunasto Member Posts: 774 Arc User
    edited July 2014
    That's just awful! I feel so bad for you, that was so much money! :(

    Perhaps they did wish to help you, but where not allowed to for some reason, and where then too embarrassed to speak up again after promising that they would. I have heard some bad things and similar stories from others, I'm not sure what would be the matter. But let's not jump to any conclusions on this matter just yet. I also feel other players shouldn't hate on each other, this is our gaming community and we should be able to support one another and offer help or advice when someone has a stressful issue like this to deal with! If something had come up for me, I would like to have the confidence to think I could bring it up and have my friends or the games staff assist me.

    The Doom thread would be the worst place to talk of this, that is just a reserve for people who are just playing around, you would end up feeling worse from the reply's that would follow there. If you have something difficult that you think needs to be heard, then post about it as you did, to get the word out there, someone may have an answer for you.
    Lightningdealwithit.gifNew Lunar Republic
    "Where monsters rampage, I'm there to take them down! Where treasure glitters, I'm there to claim it! Where an enemy rises to face me, victory will be mine!" -Lina Inverse
  • mirrorchaosmirrorchaos Member Posts: 9,844 Arc User
    edited July 2014
    lunasto wrote: »
    The Doom thread would be the worst place to talk of this, that is just a reserve for people who are just playing around, you would end up feeling worse from the reply's that would follow there. If you have something difficult that you think needs to be heard, then post about it as you did, to get the word out there, someone may have an answer for you.

    ironically if this if genuine would be even worse then someone telling you as it is on a doom thread. all you get is a kind smile and not a whole lot more.
    T6 Miranda Hero Ship FTW.
    Been around since Dec 2010 on STO and bought LTS in Apr 2013 for STO.
  • worffan101worffan101 Member Posts: 9,518 Arc User
    edited July 2014
    rattler2 wrote: »
    Some bugs take a while to work on due to other projects or higher priority bugs. Took them about a year or so to finally get to an Accolade bug.

    THAT was a good one, I remember that one...

    I'd be a whole lot more sympathetic to OP if (a) xe had used proper English, (b) xe hadn't misgendered Trendy (I do NOT like it when everybody just assumes that important people are dudes), and (c) xe hadn't been quite so abusive towards Cryptic.

    Some bugs are harder to deal with than others. Some bugs are easier to deal with than others. This looks like it's just a very tough bug to deal with.
  • lunastolunasto Member Posts: 774 Arc User
    edited July 2014
    worffan101 wrote: »
    THAT was a good one, I remember that one...

    I'd be a whole lot more sympathetic to OP if (a) xe had used proper English, (b) xe hadn't misgendered Trendy (I do NOT like it when everybody just assumes that important people are dudes), and (c) xe hadn't been quite so abusive towards Cryptic.

    Some bugs are harder to deal with than others. Some bugs are easier to deal with than others. This looks like it's just a very tough bug to deal with.


    I agree somethings may take a while or be impossible to fix. But if it where me, I would like to be contacted every so often so I know they where still working on it and cared, who wouldn't? Answers can come up we may not like, but you should give the poor guy some relief.

    Protesting Cryptic doesn't seem like a good solution ether, but it wasn't my money so I can't condemn the OP for his frustration. Don't give up on them yet, they might not have a solution at this time to give you, and I'm sure there is a good explanation for what is going on, please Cryptic, talk to him and help him out.
    Lightningdealwithit.gifNew Lunar Republic
    "Where monsters rampage, I'm there to take them down! Where treasure glitters, I'm there to claim it! Where an enemy rises to face me, victory will be mine!" -Lina Inverse
  • maxxinamaxxina Member Posts: 158 Arc User
    edited July 2014
    Most sad thing on this is : Is it really that MASSIVE problem . To Manually UNBLOCK IT ?

    They can easily copy me char to study it. And me actual playing character can have me zens back
  • tmassxtmassx Member Posts: 831 Arc User
    edited July 2014
    Practically, you were robbed of $ 60, I do not know what else should have a higher priority than solve this bug. Moreover,the Cryptic should send least another 6250 Z as an excuse for they were not able to do anything with it for so long.
    I totally do not understand why they do not do anything that , it is on the accusation ! You've sent them the money that is stuck in the system, they promised to do something and do not do.
  • markhawkmanmarkhawkman Member Posts: 35,236 Arc User
    edited July 2014
    lunasto wrote: »
    That's just awful! I feel so bad for you, that was so much money! :(
    Well... I suspect that it wasn't zen bought with money and zen acquired by playing the dilex... I think it's in the second or third pic linked.
    -=-=-=-=-=-=-=-
    My character Tsin'xing
    Costume_marhawkman_Tsin%27xing_CC_Comic_Page_Blue_488916968.jpg
  • rast1qqrast1qq Member Posts: 0 Arc User
    edited July 2014
    Thats kinda sad whats going on
    FaW+DEM+AtB in pvp = High score , no skill.
    PVP 2014 - Fawn00bs,Vapers and leavers...
  • viciouschickenviciouschicken Member Posts: 1 Arc User
    edited July 2014
    Hope you get it sorted asap, I know how frustrating it can be.
  • maxxinamaxxina Member Posts: 158 Arc User
    edited July 2014
    Well, Another update and nothing. " :rolleyes: Perfect "
  • maxxinamaxxina Member Posts: 158 Arc User
    edited July 2014
    Itsss Free Finalllyyy
  • lunastolunasto Member Posts: 774 Arc User
    edited July 2014
    maxxina wrote: »
    Itsss Free Finalllyyy

    Coolness! See they came through for you! :)
    http://i118.photobucket.com/albums/o84/Chamo_kun/cheerleaders.gif
    Lightningdealwithit.gifNew Lunar Republic
    "Where monsters rampage, I'm there to take them down! Where treasure glitters, I'm there to claim it! Where an enemy rises to face me, victory will be mine!" -Lina Inverse
  • domadamsukdomadamsuk Member Posts: 0 Arc User
    edited July 2014
    I love a happy ending :)
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