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Correct faction, unbound Doffs that can't be assigned to mission or task--or sold
internetonsetadd
Member Posts: 98 Arc User
Using the mail system, I've sent a number of unbound (obviously) rare Federation Security Doffs from my Federation Romulan (L50) to my Federation Joined Trill (L36). Most came out the other side just fine, and can be used without issue.
At least four that I know of have a major problem: They cannot be assigned to any Doff assignments, nor can they be assigned to manage tasks (not that I actually want to). Neither can they be posted to the exchange. When starting a Doff assignment, they do not display under recommended officers, and they are not available at all after clicking Display Entire Reserve Roster--even though they should be, according to their stats.
I've also sent these doffs through the mail back to my Fed Romulan, and he can't assign them to anything or post them to the exchange either. Some of these I purchased using my Fed Romulan for my Fed Trill, but I believe at least one of them was purchased more than a month ago and has been used for Doff assignments a number of times.
I noticed this problem about a week ago, but didn't realize it was still an issue until I sent the Trill another two rare security officers--one of which can be assigned normally, and another that can't be.
Relevant images:
Doffs can't be assigned to task: https://dl.dropboxusercontent.com/u/244716/doff-001.png
Doffs can't be assigned to task 2: https://dl.dropboxusercontent.com/u/244716/doff-002.png
Doffs not displaying under recommendations: https://dl.dropboxusercontent.com/u/244716/doff-003.png
Doffs not available at all under Display Entire Reserve: https://dl.dropboxusercontent.com/u/244716/doff-004.png
Seems like a bug, unless there's something about the game I'm not understanding, but that seems unlikely considering I can't post them to the exchange either.
So, to summarize: these Doffs are not bound, correct faction, stuck in my roster, not useable at all.
At least four that I know of have a major problem: They cannot be assigned to any Doff assignments, nor can they be assigned to manage tasks (not that I actually want to). Neither can they be posted to the exchange. When starting a Doff assignment, they do not display under recommended officers, and they are not available at all after clicking Display Entire Reserve Roster--even though they should be, according to their stats.
I've also sent these doffs through the mail back to my Fed Romulan, and he can't assign them to anything or post them to the exchange either. Some of these I purchased using my Fed Romulan for my Fed Trill, but I believe at least one of them was purchased more than a month ago and has been used for Doff assignments a number of times.
I noticed this problem about a week ago, but didn't realize it was still an issue until I sent the Trill another two rare security officers--one of which can be assigned normally, and another that can't be.
Relevant images:
Doffs can't be assigned to task: https://dl.dropboxusercontent.com/u/244716/doff-001.png
Doffs can't be assigned to task 2: https://dl.dropboxusercontent.com/u/244716/doff-002.png
Doffs not displaying under recommendations: https://dl.dropboxusercontent.com/u/244716/doff-003.png
Doffs not available at all under Display Entire Reserve: https://dl.dropboxusercontent.com/u/244716/doff-004.png
Seems like a bug, unless there's something about the game I'm not understanding, but that seems unlikely considering I can't post them to the exchange either.
So, to summarize: these Doffs are not bound, correct faction, stuck in my roster, not useable at all.
Post edited by internetonsetadd on
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At the moment I'm refraining from sending any doffs through the mail, because I don't want to potentially ruin any more.
Hopefully someone has an answer or a fix for this.
I'd really prefer that all the extra doff slots I paid for don't get filled up with unusable, irremovable officers. If worse comes to worst I'll just create a throwaway account and send these broken doffs there, but if this happens to a purple I'm going to be less than thrilled.
Relevant screengrabs:
As before: https://dl.dropboxusercontent.com/u/244716/unusable-doff-8-25-2013.png
Should be assignable to space task, is not: https://dl.dropboxusercontent.com/u/244716/unusable-doff-8-25-2013-2.png
From my experience the problem doesn't necessarily involve mailing. I know I've had several doffs go bad like this without mail being involved. One went bad immediately after coming back from a doff assignment. Others I think were bad straight after being bought off the exchange.
I first noticed the problem with blues I used for doff assignments. But then I noticed I had lots of common doffs who weren't showing up as contributable to projects and that's when I did the head count with the horrifying result.
I had an equally poor response from GMs. They made me jump through hoops to prove there was a problem then when they were satisfied there was they told me they couldn't do anything about it and to submit a ticket.
And here it seems they already knew it was a bug.
:mad:
The doffs I originally mentioned are still quite broken and useless. They're still floating around on one of my characters somewhere. I imagine I might have more, but with ten chars and hundreds of doffs it's a tough bug to spot unless you go looking for it or try to sell.
I would at least like to have the ability to dismiss them.
Sorry... the original post stated
In that particular case, the Federation Romulan (L50) could have both Romulan and Federation DOFFs that are being sent to the Federation Joined Trill (L36). In that case, the Joined Trill wouldn't be able to use the "Romulan Icon" ones. It seems your case may be something different
Go away for two months. Come back. Cross my fingers. Open my doff register.
Still bugged.
In terms of gameplay this is not a minor bug.
But surely it's just a matter of some bad database entries which could be fixed en masse with a quick update?
I reported this problem last year as a bug. After a month or two of no fix I ticketed it for a GM response. They made me jump through some hoops taking screenshots of various ui's to prove it was a real problem. Having satisfied them it was they decided it was a technical bug and told me I had to bugreport it, which I already had, and said there was nothing more they could do and they'd have to close the ticket. The best I could manage to get them to do was take the screenshots and info I'd submitted to them and give it to their tech team.
There's been absolutely no progress since.
Following the path others have taken, I've filed a complaint with bbb.org as a starting point. If that doesn't work a Federal Trade Commission complaint will be next.
PWE finally responded to the bbb.org complaint acknowledging that bug reports had been submitted and that they were escalating the issue.
However they failed to acknowledge that I'd also submitted support tickets and had been told by support not to contact them again about matters like this. Instead they advised that I should contact support if I have concerns.... as if I hadn't done that.
Hopefully we'll see it fixed soon.
The reason I am bring this up is I have a Rom BO that is stuck as being Romulan Republic and not Rom-KDF. I believe I bought on the exchange but not sure. Anyway, I cant use any Rom-KDF costume options on this BO. I just see the default Romulan.
If you trade them to another Romulan of the same faction, they should work.
I think this is the reason why if I trade a Romulan BO from my Romulan-KDF character to my Romulan-Fed Character... that DO can use the KDF Body-Armor Corsets
My main is currently level 50. The same bug affects my alts, most of them 50 or near it.
Thanks for the suggestion, but as the thread title advises, this is not a faction issue. The doffs are all for the correct faction.
As the thread title advises this is not a faction issue.
My main character is a fed aligned Romulan and none of the doffs in question are kdf.
In fact, in some cases I have multiple IDENTICAL doffs I bought on the exchange. Some of the doffs are affected by this bug (i.e. cannot be mailed, deleted, sold on exchange, used in doff missions, put on duty) and others are not.
http://s1264.photobucket.com/user/nickgre/library/STO%20Doff%20Bug
The first few show my sick bay, brig, active space and ground officers, current assignments and the rest show the bugged doffs. Yes there are THAT many!
You can see quite clearly that they are the correct faction. You can see that they are "on reserve". You can also see that both the Dismiss and Put on Active Space/Ground Duty buttons are greyed out. That shouldn't be.
A sample of these images were provided to customer support last year (at their request) and they concluded that there was indeed a bug.
Finally a full history of my correspondence with customer support is provided below. Note that in their response to the bbb.org complaint PWE implied that I had submitted bug reports but not contacted customer support. Also note customer support telling me not to contact them again about this issue or others like it.
_________________________________________________________________
Question Reference #131121-001554
Product Level 1: Star Trek Online
Category Level 1: Customer Support
Category Level 2: Gameplay
Date Created: 11/21/2013 03:04 PM
Last Updated: 12/03/2013 08:06 AM
Status: Support Replied
Connection Type:
Date/Time of Problem:
Character: V'leth
Server: Holodeck
Operating System
Internet Service Provider
Computer Manufacturer
Transaction ID
N/A
_________________________________________________________________
Response Via Email (Customer Support) 11/22/2013 02:24 AM
Hello Nick
Thank you for contacting us! Could you please check and make sure these officers are of the correct Specialization based upon the project you are trying to contribute them to?
Here is a nice table/breakdown of the projects and what is needed: http://sto.gamepedia.com/List_of_starbase_projects
If you require additional assistance, please let us know!
Kind Regards,
Perfect World Support
Check out Neverwinter's new module, Fury of the Feywild!
_________________________________________________________________
Customer By Web Form (Nick Green) 11/23/2013 10:05 PM
They're the correct specialisation.
These doffs cannot be selected for ANY doff mission. They cannot be mailed. They cannot be sold on the exchange. They cannot be dismissed. They cannot be contributed to any fleet or reputation project.
Just on one character I've counted 46 doffs broken in this fashion.
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Response Via Email (Customer Support) 11/26/2013 12:12 AM
Hello Nick
In order for us to see what you are experiencing, could you please take some screenshots for us showing these broken duty officers within your roster? Also, could you please let us know what kind of message (if any) you are getting if you try to dismiss them or contribute them to the projects?
The screenshot can be taken by pressing ALT+Print or using the chat command /screenshot_ui_jpg and then the file can be found within the game directory under the folder titled Screenshots.
Alternatively you may use Control+PrintScreen and then paste into a word document.
Could you please just upload/attach the images to this ticket so that we may review them?
We apologize for the inconvenience this has caused.
Best Regards,
Perfect World Support
Check out Neverwinter's new module, Fury of the Feywild!
_________________________________________________________________
Customer By Web Form (Nick Green) 11/26/2013 07:52 PM
Two screenshots are attached.
The first is filtered to show all purple quality secuity officers in my roster. I have selected one of the broken doffs, Tophig Yphadsi. Note that the dismiss button is greyed out, i.e. I can't attempt to dismiss them so there is no error message to report. Also note that I have other copies of this doff (currently on other characters) which work just fine. So the problem is in my roster rather than with the doff itself.
The second shows a duty officer mission which will take ANY duty officer. I've applied the same filter. You can see that the broken doff doesn't appear.
The same is true for the other 40 plus broken doffs. That's just on one character too.
As with doff assignments I can't attempt to contribute them to projects because these broken doffs simply don't appear in the list of potential contributees. So again there is no error message I can report.
The only error message I can report is what happens when I try to sell one on the exchange:
"Unable to post your items for sale. Items placed back into your inventory"
Attempts to mail these broken doffs fail without any error message. It's as if the message sends successfully but there's nothing in my inbox (mailing them to myself) and the broken doff is still in my roster.
_________________________________________________________________
Response Via Email (Customer Support) 11/27/2013 12:52 AM
Hello Nick
http://sto.gamepedia.com/Duty_officer
Please check your Brig for any of these officers. For those that do not show up in the Brig or in the Sickbay, unfortunately this issue may be the result of a game play bug. While we understand you would like us to be able to resolve your issue quickly, some issues require further development from departments outside our control and cannot be resolved by a GM.
With that said, we would like to encourage you to submit a Bug Report, with your findings, directly to our QA team. This may be done by selecting 'Bug Report' from the list of available help options. Do note that Bug Reports are reviewed by members of the QA team, however you will not be able to edit or view any reported bugs. Additionally, Bug Reports do not receive personalized responses.
Please rest assured that our developers work to resolve all bugs as quickly as possible.
We sincerely apologize for the inconvenience this has caused.
If you require further assistance or have additional questions do not hesitate to contact us again.
Kind Regards,
Perfect World Support
Check out Neverwinter's new module, Fury of the Feywild!
_________________________________________________________________
Customer By Web Form (Nick Green) 11/27/2013 08:47 PM
Why the link to the wiki enty for duty officers? That seems totally random. Is there some reason you think I don't know what they are?
In one of the screenshots I provided at your request you can see that my sickbay was empty. Nor are any of these 46 broken doffs in my brig - which has a maximum capacity of 20 and in the screenshot you can see mine only has 9 in it.
I have submitted several bug reports about these broken doffs.
While I can appreciate you may not have the power to fix this yourself if it requires technical investigation and fixes, I find it odd that having established there is a genuine problem you don't pass it on to the QA team. It's like this was a completely pointless exercise.
_________________________________________________________________
Customer By Web Form (Nick Green) 11/28/2013 01:00 PM
FYI this is apparently a known bug which has been reported to both the QA team and GMs which has been a problem since at least August.
http://sto-forum.perfectworld.com/showthread.php?t=820461
_________________________________________________________________
Response Via Email (Customer Support) 11/29/2013 02:08 AM
Hello Nick
We apologize for the inconvenience this has caused. The link was included just as information regarding Duty Officers.
We have refiled this as a Bug Report; In the future, to help us provide the highest quality service to our players, please use the "Report a Bug" button in the Help and Support menu, rather than "Request GM Help", when reporting possible bugs that may not require immediate intervention by a GM.
Thank you,
Perfect World Support
Check out Neverwinter's new module, Fury of the Feywild!
_________________________________________________________________
Customer By Web Form (Nick Green) 12/01/2013 11:38 AM
Providing a link to completely irrelevant information in a GM response is stupid. If a player has a problem with the game, they really don't want to waste time being directed to completely irrelevant information. Because that's what that is. Completely irrelevant.
The problem is not that I don't know enough about duty officers, which is what providing a link like that implies. The problem is a bug.
I started bug reporting problems with DOFFs more than a month ago. With them not getting fixed and instead finding more broken DOFFs I resorted to requesting GM help. Especially after finding a sixth of my entire roster bugged this way. This is a moderately serious bug.
Since it was first reported in August the question I have to ask is why is it not on an official list of known bugs? You didn't know it was a bug - despite it previously having been reported both as a bug and to GMs.
With no response to players and no indication that a bug report has been taken seriously and the bug will ever be fixed (like a public official list), you should expect players to start filing GM tickets.
I was going to buy the new romulan science warbirds due to be released soon but my experience with this makes me discinclined to pour money into your pockets.
_________________________________________________________________
Response Via Email (Customer Support) 12/03/2013 08:06 AM
Hello Nick
We apologize that we were unable to provide you with a satisfactory solution to your issue. As stated before, unfortunately some issues require further development from departments outside our control and cannot be resolved by a GM. We do apologize that we are unable to assist you with this issue.
We hope that in the future we can better assist you.
Thank you for playing!
Perfect World Support
Check out Neverwinter's new module, Fury of the Feywild!
_________________________________________________________________
If it is a database error then they could literally fix it for everyone in a matter of minutes. One simple sql script. Execute. Fixed. It would actually take slightly more effort to fix it just for me instead of everyone at once.
I don't think customer support has database access. I think they are the equivalent of call center staff who have a limited number of tools. There might be a small tech support team, but they might not have database access either. I'm not sure what you would have to do to get them to contact a database admin. I also think it is likely that PWE handles customer support for all of their games, including Cryptic's, so the customer support staff may not be as familiar with the details of STO as the players are.