The daily downtimes are just as frustrating for us as it is for you -- the last thing we want to have is the game down and you not able to play, but if we announce maintenance, I can promise you that it is because it is needed and is for the overall health of the game. We are working around the clock to get back to our normal, once a week maintenance. Thanks for you continued support.
Cheers,
Brandon =/\=
this concearns me, as this would mean that they havnt been able to fix it, after working round the clock for almost 2 weeks..
i can see it now.. dev #1 .. "dude, all these 1's and 0's... i just dont know... dev#2 "ummm well if we just start moving them all around over the next month, and patch everyday, maybe we will stumble across the answer"..
dev#1.. "good idea, well release it in a 135 meg patch every single day till we get it right".
while i am sympathetic that you guys get boned.. understand, it is a west coast united states company.. they are not taking the servers down at 7 am pdt time to cause you harm. that is when (typically everyone in america) starts their work day.) that is their physical buisness hours..
so yeah, this is a point i will actually defend them on.. again, they arnt doing it to TRIBBLE europe other time zones off, it is simply the begining of their work day, and that is when most us based companies do their patches.. (trion/blizzard/cryptic/etc..)
oh and for the person who responded to your post with "their tears would be delicious".. well i can say that "your tears are delicious" lol...
You seem to misunderstand me. I appreciate that Cryptic is based in the US and that is their normal hours of operation.
You say they don't do it deliberately, well in actual fact, they do. It's done at those times to minimise the effect on their main market. The US. Right or wrong, that's the fact of the matter.
I think there would be an entirely different story here if it happened at a different time and people would perhaps understand a little better.
There is nothing better than having the server go down, be stable for an hour or two then have it go into emergency maintenance because the whole US has decided to log on and play.
Just because something doesn't affect you, doesn't mean it's fair or right.
EDIT: It also doesn't help that the eu1.crypticstudios.com always times out, so I only have a 50% chance of being able to log on using the proxy.
The daily downtimes are just as frustrating for us as it is for you -- the last thing we want to have is the game down and you not able to play, but if we announce maintenance, I can promise you that it is because it is needed and is for the overall health of the game. We are working around the clock to get back to our normal, once a week maintenance. Thanks for you continued support.
Cheers,
Brandon =/\=
I'm sure its no fun at the office with all the issues we've had so far. But I find it concerning that there are no bug fixes/content patches rolled out with the maintenance. Is the foundation of STO in such bad shape that you can't build on it until everything is settled?
I hope the new ask cryptic has some answers from Dan on the situation.
The daily downtimes are just as frustrating for us as it is for you -- the last thing we want to have is the game down and you not able to play, but if we announce maintenance, I can promise you that it is because it is needed and is for the overall health of the game. We are working around the clock to get back to our normal, once a week maintenance. Thanks for you continued support.
Cheers,
Brandon =/\=
I don't think it's the constant maintenance that frustrates people. It the general perception that things aren't getting fixed.
My biggest issue right now the mail deletion. I understand you guys have been working on it for over a week now, but did it ever occur to maybe remove the message limit in the interim? That way, a major part of the game can move forward, whilst you fix the bug.
i think i may have stumbled upon a solution ......move the game to a server in North Korea....,the dev`s will work around the clock for just a few scraps of food ...maintenance can occur at any time as the dev`s will not be allowed to sleep until the game is working ,the hampsters will be replaced with humans...and if we dare to complain ,then they will threaten to launch a nuke at us ....so final result ...the game will work and no one will complain ......lol:D:D
You seem to misunderstand me. I appreciate that Cryptic is based in the US and that is their normal hours of operation.
You say they don't do it deliberately, well in actual fact, they do. It's done at those times to minimise the effect on their main market. The US. Right or wrong, that's the fact of the matter.
I think there would be an entirely different story here if it happened at a different time and people would perhaps understand a little better.
There is nothing better than having the server go down, be stable for an hour or two then have it go into emergency maintenance because the whole US has decided to log on and play.
Just because something doesn't affect you, doesn't mean it's fair or right.
i hear your plight, and i said i can understand it.. but i will say no to them doing it at that time to minimize the effect on this market.. your reading too far into it.. hey, i live in boston, on the east coast.. and i work at night.. so right now is my prime time.. so yes, i do feel your pain, every single time it goes down.. (which is why i get all upset after the last few weeks).. but.. living in the us, i guess i understand how we work.. literally.
we wake up, like you do, we go to work.. like you do. i am going to assume, that most cryptic employees, arrive at work between 6 and 7 am, their time.. (ie, pdt).. i assume that they get the server maintnance out of the way as soon as possible, so they can all star working on the next days, 135 meg patch (lol).. also, i would assume they get it out of the way as early as possible (in their standard work day) so if the patch messes something up, they can maybe get it fixed before the end of their work day..
if it were a boston based company, i garuntee you it would go down 3 hrs earlier than it usually does, (cause that is 7 am for us), that is how we operate here for the most part in the us..
star trek is unique, it has just as many fans in the us, as it does in china, europe, england, australia, japan, everywhere... i would bet that their metrics show that the servers are just as busy in just about any time zone..
but i will stop your statement in its tracks.. this is not a matter of not wanting to alienate the us market.. (they already did that by mixing it with pwe and how china makes games ie, grinding).. it is as simple as that is the begining of "their" work day.. plain and simple..
i hate to do this (cause i am not a fan of cryptic and i hate standing up for them lol) but, these devs have lives and families outside of work as well.. they are not going to come in at say midnight, or 2 am in the morning, to appease someone across the world.. sure, they do it if there is an emergency, but i will say that the techs probably work 7am till sometime between 3 and 5 pdt time.. thats just how it is..
My game has a 135mb patch every time I log in. If I log out and close the game and restart launcher it has the same patch again. Anyone else have this issue?
i can see it now.. dev #1 .. "dude, all these 1's and 0's... i just dont know... dev#2 "ummm well if we just start moving them all around over the next month, and patch everyday, maybe we will stumble across the answer"..
dev#1.. "good idea, well release it in a 135 meg patch every single day till we get it right".
You use the words assume and probably a lot in your statement. So your assumption of what goes on in the minds of Cryptic is as valid as mine. I have a lot of Americans in my fleet and they all say that they are asleep when the maintenance is happening, so it would seem that if anything your theory and mine could overlap.
As far as you understand work patterns better than I do. I work for an ambulance trust and any time maintenance had to be done, it was always done at odd hours to reduce the inconvenience at peak times. The techs worked shifts same as we did in order to keep the computer systems up and running, and I would imagine that something similar happens in this regard as they obviously have people on hand for "emergencies"
Cryptic didn't have a choice in merging with PWE, they were bought out, that's what happened there. They didn't just decide to get into bed with a Chinese company that's the nature of business.
I never said that they should come in at those times and give up family/free time. I'm saying that there would be more understanding from everyone if it, hypothetically, happened at that time.
I fly airplanes . . . I don;t drive cars nor will I ever, so I got completely lost at MOT . . . so I'll just toss in my feedback for the original post here and skip the rest LOL.
I hate the stability issues and the downtime - it sucks.
Fortunately the downtime has not effected me for the morning patches because I work, but I do feel for those who have schedules that make this their prime playtime.
If they brought down the server to fix it for a day or so, I'd just go play Neverwinter. However there are folks who do still play, and they would have a fit if they were kept from their precious game for a solid day - we're talking the crowd who goes screaming to credit card companies here.
My solution: They need to fix what they can using Tribble or Red Shirt, then silently transfer those fixes into a nice, big patch for us in one shot. It's no different than what I do for work . . . I try something in a VM environment, then if it works I transfer it silently to production. All my clients see is improvement. They never encounter the 50,000 errors I encounter and fix in the VM environment.
If the stability issues are hardware related - they do not have to announce that - but they could easily swap the hardware out during a scheduled downtime "patch" session without any of us knowing the better. The players could care less what the issue is. All the players will know is "Hey, I can stay on for longer without issues now" and will be the happier for it.
With all of that in mind . . . at least I get to play SOME hours of the day and am thankful for that. Actually . . . I am wondering if my popping issue is related to the stability issue . . . ~runs off to update his own thread on the subject~
The maintenance isn't just for STO, there is daily maintenance now on all three of Cryptics games (CO + NW). That tells me that there is something going on with their entire server base. Perhaps they are doing a complete upgrade?
As a player of all 3 Cryptic games, I do see the problems this company has by using the same hardware/connections for all 3 of their games. Heavy loads affect all 3 at the same time & so does maintenance. I can't just log of STO when it is under maintenance & hop into CO, cause chances are they are both down for maintenance at the same time. They should really make these games run completely independently of each other. Perhaps this is what they are trying to do now?
Anyway, I think someone from Cryptic should post on the game forums for all games and let the player base know what exactly is all this maintenance for & how long they estimate it will continue to occur for daily. It would be great to keep your players informed.
-On a side note, if a Cryptic power is reading this, why don't you make some sort of Cryptic Game subscription? You know like Sony has for their games. I know I would easily pay for all 3 Cryptic games a month if I were to get a bit of a discount for subbing to all 3. Make it so!
I have to admit that I find it strange that it seems that all of the Cryptic games are apparently running off of shared or connected severs.
This forum that we post on also seems to be run off the same servers has well.
I know nothing about how Cryptic runs there business or how there servers are actually setup but it seems like STO, Never Winter and Champs are just running off of different partitions on the same server.
Has for the frequent daily server stability downtime it's getting pretty aggravating to me but it would be less so if Cryptic was throwing some bug fixes in with it has well.
I still can?t delete my mail or turn in any Borg Red Alert missions and my Singularity Core power meter has been stuck at 0 for days now.
The upside for me is that most of the downtime is occurring when I'm at my office but sometimes it happens in primetime for me has well.
I agree with the other posters that feel that the server should just be taken down for a few days till they can get it stable and maybe knock out a few of the nagging bugs that we are currently dealing with.
All in all it's their world and I only play in it.
I have to admit that I find it strange that it seems that all of the Cryptic games are apparently running off of shared or connected severs.
This forum that we post on also seems to be run off the same servers has well.
I know nothing about how Cryptic runs there business or how there servers are actually setup but it seems like STO, Never Winter and Champs are just running off of different partitions on the same server.
Has for the frequent daily server stability downtime it's getting pretty aggravating to me but it would be less so if Cryptic was throwing some bug fixes in with it has well.
I still can?t delete my mail or turn in any Borg Red Alert missions and my Singularity Core power meter has been stuck at 0 for days now.
The upside for me is that most of the downtime is occurring when I'm at my office but sometimes it happens in primetime for me has well.
I agree with the other posters that feel that the server should just be taken down for a few days till they can get it stable and maybe knock out a few of the nagging bugs that we are currently dealing with.
All in all it's their world and I only play in it.
The mail, account and chat systems are all tied into all the games, yes so that's fees-ably all on one server (I won't say it is or isn't because I frankly don't know). The web servers are separate and aheh no... None of the games are on just ONE server computer let alone all 3 on one.
They are all located at the same data center so yes, if major network issues hit all of it will go splat. Again to all those that say the servers should be brought down for days - If it's really network stability or something they don't know UNTIL the flood of people hit, how is taking it down for days going to help that situation? They don't have even close to the number of staff that there are players. They are doing the best they can, yes granted personal opinion is they shouldn't have launched NW into open beta with LOR at the same time that wasn't a good idea but hindsight is 20/20 and I'm not the one making those calls so :P
Yes, I'm that Askray@Batbayer in game. Yes, I still play. No, I don't care. Former Community Moderator, Former SSR DJ, Now Full time father to two kids, Husband, Retail Worker. Tiktok: @Askray Facebook: Askray113
Comments
this concearns me, as this would mean that they havnt been able to fix it, after working round the clock for almost 2 weeks..
i can see it now.. dev #1 .. "dude, all these 1's and 0's... i just dont know... dev#2 "ummm well if we just start moving them all around over the next month, and patch everyday, maybe we will stumble across the answer"..
dev#1.. "good idea, well release it in a 135 meg patch every single day till we get it right".
You seem to misunderstand me. I appreciate that Cryptic is based in the US and that is their normal hours of operation.
You say they don't do it deliberately, well in actual fact, they do. It's done at those times to minimise the effect on their main market. The US. Right or wrong, that's the fact of the matter.
I think there would be an entirely different story here if it happened at a different time and people would perhaps understand a little better.
There is nothing better than having the server go down, be stable for an hour or two then have it go into emergency maintenance because the whole US has decided to log on and play.
Just because something doesn't affect you, doesn't mean it's fair or right.
EDIT: It also doesn't help that the eu1.crypticstudios.com always times out, so I only have a 50% chance of being able to log on using the proxy.
I'm sure its no fun at the office with all the issues we've had so far. But I find it concerning that there are no bug fixes/content patches rolled out with the maintenance. Is the foundation of STO in such bad shape that you can't build on it until everything is settled?
I hope the new ask cryptic has some answers from Dan on the situation.
I don't think it's the constant maintenance that frustrates people. It the general perception that things aren't getting fixed.
My biggest issue right now the mail deletion. I understand you guys have been working on it for over a week now, but did it ever occur to maybe remove the message limit in the interim? That way, a major part of the game can move forward, whilst you fix the bug.
http://www.youtube.com/watch?v=IpfbJLLbczs
i hear your plight, and i said i can understand it.. but i will say no to them doing it at that time to minimize the effect on this market.. your reading too far into it.. hey, i live in boston, on the east coast.. and i work at night.. so right now is my prime time.. so yes, i do feel your pain, every single time it goes down.. (which is why i get all upset after the last few weeks).. but.. living in the us, i guess i understand how we work.. literally.
we wake up, like you do, we go to work.. like you do. i am going to assume, that most cryptic employees, arrive at work between 6 and 7 am, their time.. (ie, pdt).. i assume that they get the server maintnance out of the way as soon as possible, so they can all star working on the next days, 135 meg patch (lol).. also, i would assume they get it out of the way as early as possible (in their standard work day) so if the patch messes something up, they can maybe get it fixed before the end of their work day..
if it were a boston based company, i garuntee you it would go down 3 hrs earlier than it usually does, (cause that is 7 am for us), that is how we operate here for the most part in the us..
star trek is unique, it has just as many fans in the us, as it does in china, europe, england, australia, japan, everywhere... i would bet that their metrics show that the servers are just as busy in just about any time zone..
but i will stop your statement in its tracks.. this is not a matter of not wanting to alienate the us market.. (they already did that by mixing it with pwe and how china makes games ie, grinding).. it is as simple as that is the begining of "their" work day.. plain and simple..
i hate to do this (cause i am not a fan of cryptic and i hate standing up for them lol) but, these devs have lives and families outside of work as well.. they are not going to come in at say midnight, or 2 am in the morning, to appease someone across the world.. sure, they do it if there is an emergency, but i will say that the techs probably work 7am till sometime between 3 and 5 pdt time.. thats just how it is..
Ha, ha, ha! :P
As far as you understand work patterns better than I do. I work for an ambulance trust and any time maintenance had to be done, it was always done at odd hours to reduce the inconvenience at peak times. The techs worked shifts same as we did in order to keep the computer systems up and running, and I would imagine that something similar happens in this regard as they obviously have people on hand for "emergencies"
Cryptic didn't have a choice in merging with PWE, they were bought out, that's what happened there. They didn't just decide to get into bed with a Chinese company that's the nature of business.
I never said that they should come in at those times and give up family/free time. I'm saying that there would be more understanding from everyone if it, hypothetically, happened at that time.
With all of that in mind . . . at least I get to play SOME hours of the day and am thankful for that. Actually . . . I am wondering if my popping issue is related to the stability issue . . . ~runs off to update his own thread on the subject~
I have to admit that I find it strange that it seems that all of the Cryptic games are apparently running off of shared or connected severs.
This forum that we post on also seems to be run off the same servers has well.
I know nothing about how Cryptic runs there business or how there servers are actually setup but it seems like STO, Never Winter and Champs are just running off of different partitions on the same server.
Has for the frequent daily server stability downtime it's getting pretty aggravating to me but it would be less so if Cryptic was throwing some bug fixes in with it has well.
I still can?t delete my mail or turn in any Borg Red Alert missions and my Singularity Core power meter has been stuck at 0 for days now.
The upside for me is that most of the downtime is occurring when I'm at my office but sometimes it happens in primetime for me has well.
I agree with the other posters that feel that the server should just be taken down for a few days till they can get it stable and maybe knock out a few of the nagging bugs that we are currently dealing with.
All in all it's their world and I only play in it.
They are all located at the same data center so yes, if major network issues hit all of it will go splat. Again to all those that say the servers should be brought down for days - If it's really network stability or something they don't know UNTIL the flood of people hit, how is taking it down for days going to help that situation? They don't have even close to the number of staff that there are players. They are doing the best they can, yes granted personal opinion is they shouldn't have launched NW into open beta with LOR at the same time that wasn't a good idea but hindsight is 20/20 and I'm not the one making those calls so :P
Former Community Moderator, Former SSR DJ, Now Full time father to two kids, Husband, Retail Worker.
Tiktok: @Askray Facebook: Askray113
You have to be kidding me.
It's really, really, really dumb when you can't even do any fleet action stuff because you are auto-kicked.
It's the auto kicking that is making me want to get a broom and call shenanigans.