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Server Not responding Ticket
curufean
Member Posts: 0 Arc User
Hello!
Yesterday I filed a ticket because one of my characters will not load into the game, when I log in and select that character I only get a Server Not Responding message after loading reaches about 94%
Today I received a request back from a GM for more information which I provided with a screen shot, following that I received this email back:
Hello again,
Keep in mind to continue to submit tickets regarding the same issue or responding after we have resolved with our recommendation, is against the TOS and the account can be penalized as such.
Your name has been flagged as a TOS violation.
We are going to close this ticket now any further replies to this ticket will not receive a response and the ticket will be set to close.
I hope you continue your STO experience and have a great week!
SO.
Aside from the fact that I've been using the names they say are a TOS violation since 1997, and more recently, beta for this game, without an issue. This has nothing to do with my ticket beyond closing it and threatening me with a TOS violation.
I assure you I returned the resulting customer service Survey with my thoughts.
I haven't been able to log into this character since Tuesday.
Thanks.
Yesterday I filed a ticket because one of my characters will not load into the game, when I log in and select that character I only get a Server Not Responding message after loading reaches about 94%
Today I received a request back from a GM for more information which I provided with a screen shot, following that I received this email back:
Hello again,
Keep in mind to continue to submit tickets regarding the same issue or responding after we have resolved with our recommendation, is against the TOS and the account can be penalized as such.
Your name has been flagged as a TOS violation.
We are going to close this ticket now any further replies to this ticket will not receive a response and the ticket will be set to close.
I hope you continue your STO experience and have a great week!
SO.
Aside from the fact that I've been using the names they say are a TOS violation since 1997, and more recently, beta for this game, without an issue. This has nothing to do with my ticket beyond closing it and threatening me with a TOS violation.
I assure you I returned the resulting customer service Survey with my thoughts.
I haven't been able to log into this character since Tuesday.
Thanks.
Captain Mobeus Chronox
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