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Zen Purchasing Problems (Desperate, please reply)
josephenglish
Member Posts: 13 Arc User
Don't know whether this is the right board or not, but here goes.
I tried to purchase Zen today (5th April 2013), via the Zong Mobile Payment, and it comes up with a message saying there is a payment error and that the price isn't available. It is like this for every price, which is extremely annoying.
Points:
I AM NOT using another provider (Boku and AllPass), because the rates are not what I need. Zong has the best offer, and it corresponds with the amount of money I have (?40), and the amount of ZEN I need (5000).
As you probably guessed, I live in Britain.
My wi-fi and internet connection is all fine.
I cannot use a debit/credit card because the money is on my phone already, and I can't transfer it back onto my debit, and my card doesn't have enough money on to pay for the ZEN.
I checked and double-checked my number. It is definitely correct.
A little bit long winded, but there. Please reply, and shed some light on the issue.
I tried to purchase Zen today (5th April 2013), via the Zong Mobile Payment, and it comes up with a message saying there is a payment error and that the price isn't available. It is like this for every price, which is extremely annoying.
Points:
I AM NOT using another provider (Boku and AllPass), because the rates are not what I need. Zong has the best offer, and it corresponds with the amount of money I have (?40), and the amount of ZEN I need (5000).
As you probably guessed, I live in Britain.
My wi-fi and internet connection is all fine.
I cannot use a debit/credit card because the money is on my phone already, and I can't transfer it back onto my debit, and my card doesn't have enough money on to pay for the ZEN.
I checked and double-checked my number. It is definitely correct.
A little bit long winded, but there. Please reply, and shed some light on the issue.
Post edited by josephenglish on
0
Comments
Sorry to hear that you're having problems paying with Zong. Unfortunately, we can't fix those on our end, but I can point you at the right people to talk to.
You can contact Zong directly via their website, located here: http://www.zong.com/help/contact-us
They should be able to help you find out what what's going on with your payment and help you get it fixed.
Good luck and thanks!
first reply :- I got basic instructions on how to purchase (not what I asked for)
second reply :- they told me the problem is with Perfect world website and asked me to contact them instead !
would be nice if someone took responsibility and try and fix
thx