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Forums > Home› Support› C-Store, ZEN, and Promotions

Zstore issue, had to buy a ship twice

bbfknightbbfknight Member Posts: 0 Arc User
edited January 2013 in C-Store, ZEN, and Promotions
Hi,

I am going to keep this short and sweet because i am mad...

I have purchased and have been playing with the Tactical Escort retrofit for about 6 months now...

When I went to go get the fleet version of this ship i saw i needed 4 fleet modules instead of just one. this should not be the case if i bought the non fleet version of this ship already. I should have only needed one fleet module

I went to the Zstore and it said that i already had this ship in my inventory but also said that i had to pay to use get it... BUG!

So i sent a message to a GM and his dumb reply was... i never bought the ship, have a good day, pretty much saying there is no bug... but that is obviously wrong as this is the ship i had been playing with for MONTHS! and had in my inventory!!!! system said it was in my inventory, infact it would not let me buy it until i discharged the ship i HAD been playing with.

THIS IS BS

So now i have paid for the same ship twice... to fix the problem myself...

I am owed 2000 zen by Cryptic, and the GM that looked at my ticket was completely useless..

its one thing to be charging gold member for ships, we pay monthly we should have have to pay for anything else.. it is another to rip them off, and say i did not purchase something i have been using for months.. ..

someone please address my issue... Thanks
Post edited by bbfknight on

Comments

  • johnmidnight2160johnmidnight2160 Member Posts: 8 Arc User
    edited January 2013
    I had to "reclaim" my Retrofit, and my Heavy Escort Carrier awhile back, but didn't have to repay for the Zen
  • mightybobcncmightybobcnc Member Posts: 3,354 Arc User
    edited January 2013
    See your problem was that you thought the customer service people would actually serve you.

    There have been threads about this before and the end result is they just don't care. At all. Their back-end tracking software is awful and misses people like you all the time. Their answer is always 'we have no records of your transaction, kindly go away and stop annoying us' when it comes to c-store issues. For anything related to the exchange/mail/bank they have a similar answer that goes like so: 'We're not going to do anything for you, file a bug report so that it can be ignored.'
    Joined January 2009
    Finger wrote:
    Nitpicking is a time-honored tradition of science fiction. Asking your readers not to worry about the "little things" is like asking a dog not to sniff at people's crotches. If there's something that appears to violate natural laws, then you can expect someone's going to point it out. That's just the way things are.
  • hravikhravik Member Posts: 1,203 Arc User
    edited January 2013
    Are you absolutely, 100% positive you bought it in the first place? There is a veteran reward that allows you to get a free Galaxy, Intrepid, or Defiant retrofit when your character hits VA. It does not count as an account unlock and does not reduce the fleet module cost. I've seen many people complain about this, and that is almost always the problem.
  • aspheasphe Member Posts: 0 Arc User
    edited January 2013
    hravik wrote: »
    Are you absolutely, 100% positive you bought it in the first place? There is a veteran reward that allows you to get a free Galaxy, Intrepid, or Defiant retrofit when your character hits VA. It does not count as an account unlock and does not reduce the fleet module cost. I've seen many people complain about this, and that is almost always the problem.

    This is a very, easy mistake to make. The typical player shopping for the Defiant RT might not notice that he's using a vet token instead of Zen to 'buy' the ship if he's shopping at the shipyard vendor instead of the C-Store screen. If this is the case, then it fits the OP's problem description quite well.
  • abaddon653abaddon653 Member Posts: 1,144 Arc User
    edited January 2013
    I actually have part of this problem as well, specifically the game still wanting four modules for fleet ships which I already have and I KNOW I bought them because they are not VA ships so no token was spent , just pure zen. One example is the Orion fleet ships, I bought all the Orion ships last years and have used them extensively but it still says I need four modules for the fleet variants.
  • fadmbambamfadmbambam Member Posts: 656 Arc User
    edited January 2013
    mightybobcnc wrote: »
    See your problem was that you thought the customer service people would actually serve you.

    There have been threads about this before and the end result is they just don't care. At all. Their back-end tracking software is awful and misses people like you all the time. Their answer is always 'we have no records of your transaction, kindly go away and stop annoying us' when it comes to c-store issues. For anything related to the exchange/mail/bank they have a similar answer that goes like so: 'We're not going to do anything for you, file a bug report so that it can be ignored.'

    This is my biggest complaint about PWE. To me, it's not that a company has problems that makes them a bad company - it's how they address them. And with PWE's "customer service" group, I have, so far, never received any help from them - I'm usually the one telling them how to fix something after I figure it out or I get the answer from another helpful person here on the forum.
  • illcadiaillcadia Member Posts: 1,412 Bug Hunter
    edited January 2013
    The GM was right.

    Now just to make this very clear to you:


    It is not possible to buy a ship with zen twice. At *worst* you will have to dismiss your current ship and reclaim it. But if you ever bought the ship for Zen, or even back in the day for c points, the game knows. You will *never* have to buy it again.


    Given that you apparently went and bought the ship from the C-store, it suggests that you acquired your initial one through the VA veteran token, and NOT via a dollar value purchase.


    As such, the GM was right, there is no bug, and you're basically trying to get Cryptic to give you free money.
  • robdmcrobdmc Member Posts: 1,619 Arc User
    edited January 2013
    Also on older accounts if you never had the 600 day vet reward if you leveled up to 50 pre-s5 you would have gotten the va ship token.
  • mirgondmirgond Member Posts: 0 Arc User
    edited January 2013
    abaddon653 wrote: »
    I actually have part of this problem as well, specifically the game still wanting four modules for fleet ships which I already have and I KNOW I bought them because they are not VA ships so no token was spent , just pure zen. One example is the Orion fleet ships, I bought all the Orion ships last years and have used them extensively but it still says I need four modules for the fleet variants.


    Only T5 ships from the Z-store (those that cost 2k or 2.5k zen) give a discount in the fleet from 4 to just 1 module. All ships below that give none. That's why there is no ship currently on KDF side with a discount in the fleet.
  • abaddon653abaddon653 Member Posts: 1,144 Arc User
    edited January 2013
    mirgond wrote: »
    Only T5 ships from the Z-store (those that cost 2k or 2.5k zen) give a discount in the fleet from 4 to just 1 module. All ships below that give none. That's why there is no ship currently on KDF side with a discount in the fleet.

    Ah, thx for clearing that up.
  • robdmcrobdmc Member Posts: 1,619 Arc User
    edited January 2013
    mirgond wrote: »
    Only T5 ships from the Z-store (those that cost 2k or 2.5k zen) give a discount in the fleet from 4 to just 1 module. All ships below that give none. That's why there is no ship currently on KDF side with a discount in the fleet.

    Not true. I have the option of buying the Fleet Tactical Escort Retrofit with 1 fleet ship module. The problem is the VA Ship Token. Preseason 5 there were a few ways to get the Vice Admiral Ship Token.
    1) reach level 50
    2) Buy the token with 250 emblems
    3) postseason 5 600 day vet reward

    You can read this node for further detail. Either way all character preseason 5 that hit va received one. If you hit 600 days and never had one previously you got one.

    VA Ship Token ships do not qualify for the ship discount. You may have the prerequisite already but will not qualify because the ship must be obtained through the c-store for the discount.

    the only reason why I qualify is because I purchased the ship about 2 years ago when I learned that I should not have obtained the exploration cruiser and I did not want to grind the emblems for the proper ship. In the end I didn't stay with that ship either. Unfortunately the old skill tree required you to spec into your ship. (Ah one of the parts of the good old days I do not miss)
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