I've had an accidental mute on a custom chat channel and now the user can't be unmuted. I searched the forum and it seems like this bug has been reported MANY times but still hasn't been fixed. I'm reporting it again in the hopes that someone at Cryptic will realize the importance of fixing this bug asap, and perhaps someone reading this knows of a temporary solution.
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Successfully submitted ticket ID #1,431,990
As per other threads maybe if I bump them all they will at least merge them.
#2311#2700#2316#2500