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Forums > Home› Support› C-Store, ZEN, and Promotions

Is there a way to review you old C-Store purchases?

drozdroz Member Posts: 3 Arc User
edited September 2012 in C-Store, ZEN, and Promotions
I'm having an issue where the Zen store is telling me I have to purchase the Defiant Retrofit, but this ship was purchased back when it came out on the C-Store, with C-store points. This was well over a year ago now, and I want to say almost two years ago.

Any help would be appreciative.
Post edited by droz on

Comments

  • oneklump1997oneklump1997 Member Posts: 16 Arc User
    edited August 2012
    I am having the same issue with the Intrepid Refit and the Nebula class. I purchased them from the C-store a long time ago, but the current store is telling me that I need to buy them again. I sent a ticket in-game, and the reply was that I had probably purchased them with in-game currancy, which I did not.
  • trhrangerxmltrhrangerxml Member Posts: 0 Arc User
    edited August 2012
    Been meaning to put in a ticket for a while now, but I'm missing the C-Store emotes. I know I should have them since back then I had a bunch of C-Points and nothing but the emotes to spend them on.
    Hi, my name is: Elim Garak, Former Cardassian Oppressor

    LTS, here since...when did this game launch again? :D
  • drozdroz Member Posts: 3 Arc User
    edited August 2012
    Oh, and the standard 'You must have purchased with in game currency' doesn't fly with me, as I know for a fact that I purchased with C-store points. There HAS to be a record of it somewhere on some database, as forcing players to repurchase items that money was already spent on is absolutely unacceptable.
  • thecosmic1thecosmic1 Member Posts: 9,365 Arc User
    edited August 2012
    There is currently no system in place. When Cryptic's system gets fully integrated into PWs you will be able to track your purchase history - but it could be months before that can happen. The best you can do is look up Credit Card receipts and stay persistent with Support Tickets.

    I should also point out that a lot of people "think" they purchased either the Galaxy, Intrepid, or Defiant T5s when, in fact, we used to get one of those ships for free upon reaching VA. So it's quite possible that characters can have one of those ships even though it was never purchased. I'm not saying that's the OP's case, but I have seen it happen several times.
    STO is about my Liberated Borg Federation Captain with his Breen 1st Officer, Jem'Hadar Tactical Officer, Liberated Borg Engineering Officer, Android Ops Officer, Photonic Science Officer, Gorn Science Officer, and Reman Medical Officer jumping into their Jem'Hadar Carrier and flying off to do missions for the new Romulan Empire. But for some players allowing a T5 Connie to be used breaks the canon in the game.
  • drozdroz Member Posts: 3 Arc User
    edited August 2012
    droz wrote: »
    I'm having an issue where the Zen store is telling me I have to purchase the Defiant Retrofit, but this ship was purchased back when it came out on the C-Store, with C-store points. This was well over a year ago now, and I want to say almost two years ago.

    Any help would be appreciative.
    thecosmic1 wrote: »
    There is currently no system in place. When Cryptic's system gets fully integrated into PWs you will be able to track your purchase history - but it could be months before that can happen. The best you can do is look up Credit Card receipts and stay persistent with Support Tickets.

    I should also point out that a lot of people "think" they purchased either the Galaxy, Intrepid, or Defiant T5s when, in fact, we used to get one of those ships for free upon reaching VA. So it's quite possible that characters can have one of those ships even though it was never purchased. I'm not saying that's the OP's case, but I have seen it happen several times.

    I am 150% positive I purchased it. It was through the C-Store, and in the old C-Store, it used to show all my characters could claim it when they hit the correct level. It's a worry for me now because my fleet is close to the Fleet version of that ship, and it's needed. I am not very happy about this at all. Heck, it shows all my other purchases available, like the Galaxy Deadnaught (sp?), the Prometheus MVAM, and so on. Just very unhappy about this situation. When the ship was first released as a retrofit with the cloak, the only way to get it was through the C-Store. There was a retrofit version available at VA, but not with the cloak.
  • thecosmic1thecosmic1 Member Posts: 9,365 Arc User
    edited August 2012
    Well, all you can do is keep contacting Support about the issue. Unfortunately no one on the forum can help you, as it's a PW billing issue. You will need to keep submitting Tickets, or contacting them via email customerservice@perfectworld.com, to try and get it resolves.
    STO is about my Liberated Borg Federation Captain with his Breen 1st Officer, Jem'Hadar Tactical Officer, Liberated Borg Engineering Officer, Android Ops Officer, Photonic Science Officer, Gorn Science Officer, and Reman Medical Officer jumping into their Jem'Hadar Carrier and flying off to do missions for the new Romulan Empire. But for some players allowing a T5 Connie to be used breaks the canon in the game.
  • drozdroz Member Posts: 3 Arc User
    edited August 2012
    thecosmic1 wrote: »
    Well, all you can do is keep contacting Support about the issue. Unfortunately no one on the forum can help you, as it's a PW billing issue. You will need to keep submitting Tickets, or contacting them via email customerservice@perfectworld.com, to try and get it resolves.

    Thanks Cosmic.
  • logicalspocklogicalspock Member Posts: 836 Arc User
    edited August 2012
    thecosmic1 wrote: »
    Well, all you can do is keep contacting Support about the issue. Unfortunately no one on the forum can help you, as it's a PW billing issue. You will need to keep submitting Tickets, or contacting them via email customerservice@perfectworld.com, to try and get it resolves.


    Or, if you have a lot of time on your hands, you could sue in small claims court.

    If the purchase was recent, you could dispute it with your bank.

    Most people will just wait until Cryptic fixes it. But there are other options if you wish to pursue them.
  • thecosmic1thecosmic1 Member Posts: 9,365 Arc User
    edited August 2012
    logicalspock wrote: »
    Or, if you have a lot of time on your hands, you could sue in small claims court.

    If the purchase was recent, you could dispute it with your bank.

    Most people will just wait until Cryptic fixes it. But there are other options if you wish to pursue them.
    Small Claims lawsuits against companies that are not in your state isn't as simple as it might sound. There's a nice website here which discusses some of the criteria needed to be met for that to be possible.
    STO is about my Liberated Borg Federation Captain with his Breen 1st Officer, Jem'Hadar Tactical Officer, Liberated Borg Engineering Officer, Android Ops Officer, Photonic Science Officer, Gorn Science Officer, and Reman Medical Officer jumping into their Jem'Hadar Carrier and flying off to do missions for the new Romulan Empire. But for some players allowing a T5 Connie to be used breaks the canon in the game.
  • leviathan99#2867 leviathan99
    leviathan99#2867
         Member Posts: 7,747 Arc User
    edited August 2012
    logicalspock wrote: »
    Or, if you have a lot of time on your hands, you could sue in small claims court.

    If the purchase was recent, you could dispute it with your bank.

    Most people will just wait until Cryptic fixes it. But there are other options if you wish to pursue them.

    And they could ban your account until you prove it.

    The best option really is:

    Support ticket.
    Be persistent on the forums.
    Mention it to the podcasters.
    Tweet Branflakes.
    Withold money until they fix it.

    They ban people who open disputes and you stay banned unless you withdraw your claim or prove it.
  • drozdroz Member Posts: 3 Arc User
    edited August 2012
    I have been going back and forth with their support guy on a ticket. He says I didn't buy the thing, but also doesn't have the ability to go back in the logs to see if it was in fact purcahsed when it originally came out.

    IIRC, and please correct me if I'm wrong, when that retrofit defiant with the cloak came out, there was no other way to get the defiant with the cloak other than purchasing through the C-Store, am I correct? There was a retrofit defiant, but not one with the cloak, and the c-store had 3 tac slots, not two.

    Please tell me I'm wrong here.
  • hravikhravik Member Posts: 1,203 Arc User
    edited August 2012
    droz wrote: »
    I have been going back and forth with their support guy on a ticket. He says I didn't buy the thing, but also doesn't have the ability to go back in the logs to see if it was in fact purcahsed when it originally came out.

    IIRC, and please correct me if I'm wrong, when that retrofit defiant with the cloak came out, there was no other way to get the defiant with the cloak other than purchasing through the C-Store, am I correct? There was a retrofit defiant, but not one with the cloak, and the c-store had 3 tac slots, not two.

    Please tell me I'm wrong here.

    When it first came out VAs got the token to get the ship either the Intrepid-R, Galaxy-R, or Defiant-R by default, not as a vet reward.
  • drozdroz Member Posts: 3 Arc User
    edited August 2012
    hravik, was that after season two? I remember paying 1200 CP's for the thing. Also, I'm not saying as a vet reward. One otgher thing, getting it via that VA token, would that have unlocked it for all characters, or just that character?
  • nyniknynik Member Posts: 1,628 Arc User
    edited August 2012
    Just that character.

    07-27-2010, 07:38 PM
    Star Trek Online: Season 2 Retrofit Ship FAQ
    http://sto-forum.perfectworld.com/showpost.php?p=2892898&postcount=1

    hravik's PW FAQ link -below- is more up to date.
  • hravikhravik Member Posts: 1,203 Arc User
    edited August 2012
    droz wrote: »
    hravik, was that after season two? I remember paying 1200 CP's for the thing. Also, I'm not saying as a vet reward. One otgher thing, getting it via that VA token, would that have unlocked it for all characters, or just that character?

    https://support.perfectworld.com/app/answers/detail/a_id/4005/~/star-trek-online%3A-season-2-retrofit-ship-faq

    What I'm saying the every new VA got a token for one of those three retrofits at the same time they were released. That there was a nonC-Store option from day one.
  • leviathan99#2867 leviathan99
    leviathan99#2867
         Member Posts: 7,747 Arc User
    edited August 2012
    droz wrote: »
    I have been going back and forth with their support guy on a ticket. He says I didn't buy the thing, but also doesn't have the ability to go back in the logs to see if it was in fact purcahsed when it originally came out.

    IIRC, and please correct me if I'm wrong, when that retrofit defiant with the cloak came out, there was no other way to get the defiant with the cloak other than purchasing through the C-Store, am I correct? There was a retrofit defiant, but not one with the cloak, and the c-store had 3 tac slots, not two.

    Please tell me I'm wrong here.

    You are wrong. You got a free C-Store retrofit, per character, for hitting Vice Admiral.
  • leviathan99#2867 leviathan99
    leviathan99#2867
         Member Posts: 7,747 Arc User
    edited August 2012
    Best way to check: for MOST players, even if you bought every retrofit, there is ONE of the three (Galaxy/Intrepid/Defiant) that you would have been unable to buy because of the free one you got.
  • logicalspocklogicalspock Member Posts: 836 Arc User
    edited August 2012
    stoleviathan99 wrote: »
    And they could ban your account until you prove it.

    The best option really is:

    Support ticket.
    Be persistent on the forums.
    Mention it to the podcasters.
    Tweet Branflakes.
    Withold money until they fix it.

    They ban people who open disputes and you stay banned unless you withdraw your claim or prove it.

    I am pretty skeptical of that claim. If they are not providing receipts for purchases, a judge is likely to place the onus of evidence upon them and retaliating against a customer for filing a lawsuit is likely to further prejudice a judge and create even more potential liability.

    I have never used the small claims option for amounts less than a few hundred dollars but at least in California, it is a good, effective way to pursue a financial claim against a business who fails to fulfill an agreement.

    I filed a suit against AT&T after they never returned my deposit and, when their representative (lawyers are not allowed in California) could not provide proof of payment, the judge awarded me damages for both the original amount owed plus court fees and time.
  • logicalspocklogicalspock Member Posts: 836 Arc User
    edited August 2012
    stoleviathan99 wrote: »
    Best way to check: for MOST players, even if you bought every retrofit, there is ONE of the three (Galaxy/Intrepid/Defiant) that you would have been unable to buy because of the free one you got.

    Yeah, the original three ships from the TV series were available for a token, one per character, upon hitting VA.

    I kept it simple and used the token for the Galaxy-R on every character and bought the rest from the c-store. However, it is possible that he spent the VA token on the Defiant-R, which came with cloaking device.
  • hylia#6092 hylia
    hylia#6092
         Member Posts: 144 Arc User
    edited August 2012
    droz wrote: »
    I have been going back and forth with their support guy on a ticket. He says I didn't buy the thing, but also doesn't have the ability to go back in the logs to see if it was in fact purcahsed when it originally came out.

    IIRC, and please correct me if I'm wrong, when that retrofit defiant with the cloak came out, there was no other way to get the defiant with the cloak other than purchasing through the C-Store, am I correct? There was a retrofit defiant, but not one with the cloak, and the c-store had 3 tac slots, not two.

    Please tell me I'm wrong here.

    I did all of the above i even provided proof of the purchase and i got hit with the same thing you bought it with a token erm no it has the cloak and i have my credit card recipts, so long story short there answer is "we have no proof on our system you purchased it" so my bank who ive been with for 15 years is lying.... gimme a break also has any one lost toons since pwe took over im sure im short toons....
  • rustychatrustychat Member Posts: 91 Arc User
    edited August 2012
    You're mistaken about a couple of things. The VA reward one came with the cloak as well. My main is a ta and I got the Defiant Retrofit when she hit 50 with the reward token, and have always had the cloaking device. If you're basing that you must have bought it because you've got the cloaking device, then you're probably mistaken that you actually bought it.

    Another thing is, you said that you paid 1200 cryptic points for it, but the Retrofits were 1600. There is however, the Defiant Refit that cost 1200 cryptic points, which has 2 tactical officer slots and doesn't come with a cloak. If I had to guess, you're confusing having got the Defiant Retrofit from the old VA reward token, with having later bought the Defiant Refit.
  • logicalspocklogicalspock Member Posts: 836 Arc User
    edited September 2012
    rustychat wrote: »
    You're mistaken about a couple of things. The VA reward one came with the cloak as well. My main is a ta and I got the Defiant Retrofit when she hit 50 with the reward token, and have always had the cloaking device. If you're basing that you must have bought it because you've got the cloaking device, then you're probably mistaken that you actually bought it.

    Another thing is, you said that you paid 1200 cryptic points for it, but the Retrofits were 1600. There is however, the Defiant Refit that cost 1200 cryptic points, which has 2 tactical officer slots and doesn't come with a cloak. If I had to guess, you're confusing having got the Defiant Retrofit from the old VA reward token, with having later bought the Defiant Refit.


    Cryptic raised the price to 1600 CP when it released F2P, but they were 1200 CP before that.
  • sharrashimadasharrashimada Member Posts: 17 Arc User
    edited September 2012
    I (and some of my friends) have bought several ships when they came to c-store a long time ago (for exampe defiant with cloak, intrepid with ablative armor). Then cryptic changes publisher to PWE, and c-store told me, i have to buy them again.
    Contacted support (cryptic and pwe) and they told me, no payment info info on file.
    Doesn?t matter i have all of these ships in active use with several chars.
    Because the payment-databank shows no record, they will not change it for me.

    I learned two things about thix:

    1. Grab everything as soon as possible with every char you want it to have.
    2. Cryptic/PWE is incapable of adding 2 and 2.

    If you need help from the support, you?re lost. Even IF you get an answer after weeks of wating.

    So i am only purchasing things from c-store with converted dilithium, but will never spend again real money. Sorry cryptic. Your fault.
  • thecosmic1thecosmic1 Member Posts: 9,365 Arc User
    edited September 2012
    The only way anyone can "prove" to anyone here that they purchased a Galaxy R, Defiant R, or Intrepid R is if they have a character which has 2 of them in their shipyard inventory. So if you have a character with a Galaxy R and Defiant R, or Galaxy R and Intrepid R, or Defiant R and Intrepid R in your shipyard post us a pic - and then send that pic to Cryptic as proof as well.

    Otherwise the odds are just really good that you used your VA token to get one of them for free prior to FTP. VA tokens stopped being used back on January 17th but for nearly 2 years prior to that they were used by every character making it to VA. It's a very simple thing to forget about something you did a year or more ago.
    STO is about my Liberated Borg Federation Captain with his Breen 1st Officer, Jem'Hadar Tactical Officer, Liberated Borg Engineering Officer, Android Ops Officer, Photonic Science Officer, Gorn Science Officer, and Reman Medical Officer jumping into their Jem'Hadar Carrier and flying off to do missions for the new Romulan Empire. But for some players allowing a T5 Connie to be used breaks the canon in the game.
  • rohirrimrohirrim Member Posts: 0 Arc User
    edited September 2012
    thecosmic1 wrote: »
    The only way anyone can "prove" to anyone here that they purchased a Galaxy R, Defiant R, or Intrepid R is if they have a character which has 2 of them in their shipyard inventory. So if you have a character with a Galaxy R and Defiant R, or Galaxy R and Intrepid R, or Defiant R and Intrepid R in your shipyard post us a pic - and then send that pic to Cryptic as proof as well.

    Otherwise the odds are just really good that you used your VA token to get one of them for free prior to FTP. VA tokens stopped being used back on January 17th but for nearly 2 years prior to that they were used by every character making it to VA. It's a very simple thing to forget about something you did a year or more ago.



    Good idea. I will use one of my alts to hold all my c-store ships just in case something like this happens to me.

    My issue with the C-Store at the moment is that my "Ship Costumes" are gone and not available anymore. Haven't checked my emotes that some people are missing.
    12th-Feet
    Fleet Admiral Enterprise-D
  • thecosmic1thecosmic1 Member Posts: 9,365 Arc User
    edited September 2012
    Your Ship Skins are still available. Simply go into the Ship Tailor, click on Advanced, and you can use/activate them piece-by-piece. They have never been available on the left hand side of the screen with the original 3. The C-Store skins always needed to be activated piece-by-piece.
    STO is about my Liberated Borg Federation Captain with his Breen 1st Officer, Jem'Hadar Tactical Officer, Liberated Borg Engineering Officer, Android Ops Officer, Photonic Science Officer, Gorn Science Officer, and Reman Medical Officer jumping into their Jem'Hadar Carrier and flying off to do missions for the new Romulan Empire. But for some players allowing a T5 Connie to be used breaks the canon in the game.
  • rustychatrustychat Member Posts: 91 Arc User
    edited September 2012
    logicalspock wrote: »
    Cryptic raised the price to 1600 CP when it released F2P, but they were 1200 CP before that.

    Ahh, right you are. Still, everything else about the cloakless Defiant fits the Refit/original. The Retrofit has always had the cloak and 3 tac slots, regardless of how you got it.
    thecosmic1 wrote: »
    The only way anyone can "prove" to anyone here that they purchased a Galaxy R, Defiant R, or Intrepid R is if they have a character which has 2 of them in their shipyard inventory. So if you have a character with a Galaxy R and Defiant R, or Galaxy R and Intrepid R, or Defiant R and Intrepid R in your shipyard post us a pic - and then send that pic to Cryptic as proof as well.

    Otherwise the odds are just really good that you used your VA token to get one of them for free prior to FTP. VA tokens stopped being used back on January 17th but for nearly 2 years prior to that they were used by every character making it to VA. It's a very simple thing to forget about something you did a year or more ago.

    Unfortunately, that's not really proof either. You could have all three on three separate characters without paying Cryptic a dime, if you were willing to spend all that time grinding the Emblems required to earn another VA ship. Though I'd expect people would remember all that time they spent playing, they might have forgotten why, or what they spent it on.
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