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Very angry - some advice needed
elchup47
Member Posts: 50 Arc User
Some of you may have received an email recenty about an account mess up that required updated info for gold members. I only noticed this email several days after it had been sent, in the meantime I was switched to silver without noticing and the EC cap was imposed. I had sold about 5-7 millions woth of stuff on the exchange in that time only to see no ECs. I submitted a ticket before realising what the problem was. After I updated my details my Gold membership was operating as normal.
However, the response to the ticket by the GMs is less than satisfactory. It it says that "*" ansd that's it. We, that's helpful isn't it?
It took me a while to gather the items I sold on the exchange and to say that I am furious at this response would be an understatement. I only switched to Silver status because of PWE's TRIBBLE up!!!!!!!!
How do I go about sorting this out? THis is clearly unacceptable and unfair.
*This post has been edited to remove content which violates the Perfect World Entertainment Community Rules and Policies. ~kalecto
However, the response to the ticket by the GMs is less than satisfactory. It it says that "*" ansd that's it. We, that's helpful isn't it?
It took me a while to gather the items I sold on the exchange and to say that I am furious at this response would be an understatement. I only switched to Silver status because of PWE's TRIBBLE up!!!!!!!!
How do I go about sorting this out? THis is clearly unacceptable and unfair.
*This post has been edited to remove content which violates the Perfect World Entertainment Community Rules and Policies. ~kalecto
Post edited by elchup47 on
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Comments
Is it fixed yet?
If not you might want to submit a support ticket. I've done all I can do through the forums.
Master using it and you can have this!
Be black on the right side. Add properly colored Cheron to the game today!
Sorry, what? Sometimes there are reasons why a person can't check their email daily. How can you possibly make this out to be my fault? When I pay - yes PAY for a subscription I expect it to continue throughout the period I have paid for.
As I said, the only way to deal with this is to keep submitting Tickets until you can convince someone you are right. I don't think it's going to happen, but I hope it does. Beyond that, as lpthomasmarik posted above, no one here has any magic ju-ju to help you. PW Support is the only one who can help you.
Nerd rage? I'm responsible for ensuring I get what I pay for???
Jesus wept, either you are a few sandwiches short of a lunchbox and have absolutely no clue about how a business should run or how a contract for services is supposed to operate, or you're juyst a troll (which I suspect is probably the latter with your use of "nerd rage").
Nerd: someone who games, like us.
Rage: getting very upset
Nerd Rage: gamers getting very upset.
Oh, and I'm not a "gamer" per se. This is the only game I have played.
Anyhow, advice welcomed from anyone who is serious.
What he actually said was ...
"You're responsible for your own account. The onus is on you to do the things that need to be done to maintain your account - even if it's just checking your email."
And he's absolutely right.
The onus IS indeed on you to make sure that YOUR account is up to date and maintained. Cryptic/PWE sent an email informing people what needed to be done to ensure that what happened to you didn't happen.
They fulfilled what they were supposed to do and informed you of what was happening by the only contact they have with you (being email).
What more could they have done ?
Should Dan Stahl have called your cell phone to tell you personally ?
Once they took all the logical steps to inform their customers, the onus was no longer on them.
You did not check your email.
You therefore did not upkeep and maintain your account.
It is not THEIR fault.
Cosmic1 might be a little blunt sometimes, but a troll he most certainly is not. Like him , I understand your anger, I get it. I wouldn't be offended by 'nerd rage' as a term personally, but then again i wouldn't use the term to begin with so *shrug* ...
Like i said, I get it. You're mad. I would be too. I am sorry to say that in this case it's not a mistake from Cryptic or PWE , and even with support tickets you are unlikely to get the resolution you want. That's just the fact here.
But in a nicer way than others have said it. "Raging" about it in angry posts on the forums, is going to do nothing to help you, except give you some names on a forum to get mad at because you feel that anger has to go somewhere. No one here can help you.
No one. Not even the devs who post here sporsdically. Your unlikely but best and only option for resolution is to contact Customer support.
It's 2012, is there really ANYONE that plays MMOs that DOESN'T have their email push to their phone in seconds?
Cryptic (or anyone) sends me an email --> seconds later it's on my phone.
That's what I was thinking. I check my emails daily, all 15 of them and I never saw an email covering what the OP talked about. Hmmm I wonder if it was a phishing scam email?
The only emails I remember getting were dealing with the Account Guard stuff, but I'm LTS and it's possible monthly Subscribers had a slightly different process.
There's also areas that became "transaction dead" due to the transition to PW: such as Credit Cards not working in some States and Countries and people needing to set up different payment options, like Paypal. If you lived in one of those areas you might get an email.
I prefer to think of myself as sharp, like a tack.
I was pretty irritated at the time but hey, I got over it.
Yes there is, I get email on my phone but believe it or not , just because you play an MMO doesn't mean you own a smartphone.
I never got one.
Which part of my response are you replying to? I didn't mention phones or anyone playing MMOs owning smartphones!
First off... I'm the only UN-Official Old Troll around here... :P
Secondly.. I never got one either...but I'm a LTS'er... which probably accounts for that.
To the OP... sorry for your misfortune... that really sucks.
And that's as much as this Old Troll, is going to say.
I Was A Trekkie Before It Was Cool ... Sept. 8th, 1966 ... Not To Mention Before Most Folks Around Here Were Born!
Forever a STO Veteran-Minion
Sorry wrong quote....but the point is not really important so i digress.
Ah no problem, I re-read my post like 5 times and scratching my head, thinking is it me that was going mad lol.
I don't. maybe i'm still stuck in 1998
I Was A Trekkie Before It Was Cool ... Sept. 8th, 1966 ... Not To Mention Before Most Folks Around Here Were Born!
Forever a STO Veteran-Minion
So educate yourself ...
Definitions :
http://dictionary.reference.com/browse/onus
http://en.wikipedia.org/wiki/Onus
Synonyms and Antonyms :
http://thesaurus.com/browse/onus
Its actually one of the best communities I've found. Its a shame you can't see that.
Please explain.
All the initial responses the OP got said the same true advice, which was essentially :
No one here can help. Go file a ticket with support.
I am sorry , but how does that make us "one of the worst, least helpful communities" ?
We answered his question with the only answer there is. Am i supposed to coddle and lie to him , indicating that somehow, someone on the forums can help ?
Should we have commiserated and been all understanding and such.
The Dude made an error. His failure to maintain his account and keep it properly updated , whatever the reasons that led to it, is the reason for his dilemma. Many have expressed that we understand his anger, but we are honest in telling him that indeed, the mistake was his, NOT cryptics. That there is NOTHING any of us on the forums can do, and his only recourse is a support ticket.
That's as helpful as it gets, because that is the ONLY even potential solution to his problem.
So please , tell us , how could we have been more helpful ?
What do we do to rise above being the worst ?