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Forums > Home› Support› C-Store, ZEN, and Promotions

HELP! Accidentally transferd Zen to Blacklight!

general1devongeneral1devon Member Posts: 298 Arc User
edited August 2012 in C-Store, ZEN, and Promotions
I bought 2500 Zen For my Armitage Finally and I accidentally transfered it to stupid Blacklight, I cant access the support page in PWE i just get an error. I need my Zen on STO, help Devs! I want my Armitage :(
[SIGPIC][/SIGPIC]
Post edited by general1devon on

Comments

  • darthstormstrikedarthstormstrike Member Posts: 771 Arc User
    edited August 2012
    OUCH. So... how is Blacklight? PWE (Pay to Win Entertainment) will just tell you to buy another card.
    ___________________

    "There is no problem in the universe that can't be solved with a bribe, a paid assassin, or an overpowered fighter." - Chubain from Jumpgate Evolution
  • bitemepwebitemepwe Member Posts: 6,760 Arc User
    edited August 2012
    You may have to file a ticket with PWE and hope they reverse the transfer.
    Leonard Nimoy, Spock.....:(

    R.I.P
  • goedzooigoedzooi Member Posts: 0 Arc User
    edited August 2012
    I don't think it is possible.
    [SIGPIC][/SIGPIC]
    (Or a pig)

    Sorry if my English is bad.
  • sollvaxsollvax Member Posts: 4 Arc User
    edited August 2012
    Sorry I think you are stuffed
    Live long and Prosper
  • general1devongeneral1devon Member Posts: 298 Arc User
    edited August 2012
    Not buying more zen, not made of money here. and I cant get to the PWE Support page
    [SIGPIC][/SIGPIC]
  • thecosmic1thecosmic1 Member Posts: 9,365 Arc User
    edited August 2012
    The direct link to the Support Page is here: https://support.perfectworld.com/app/,

    Or you can email customerservice@perfectworld.com.
    STO is about my Liberated Borg Federation Captain with his Breen 1st Officer, Jem'Hadar Tactical Officer, Liberated Borg Engineering Officer, Android Ops Officer, Photonic Science Officer, Gorn Science Officer, and Reman Medical Officer jumping into their Jem'Hadar Carrier and flying off to do missions for the new Romulan Empire. But for some players allowing a T5 Connie to be used breaks the canon in the game.
  • eagledracoeagledraco Member Posts: 340 Arc User
    edited August 2012
    Since the support page is broken for you this might require special help from the Community Managers who also have ties to Customer Service.

    An opportunity for PWE to publicly show they have excellent Customer Support. Maybe a mod can forward your request up to get you assistance.
  • thecosmic1thecosmic1 Member Posts: 9,365 Arc User
    edited August 2012
    eagledraco wrote: »
    Since the support page is broken for you this might require special help from the Community Managers who also have ties to Customer Service.

    An opportunity for PWE to publicly show they have excellent Customer Support. Maybe a mod can forward your request up to get you assistance.
    The Community Manager just left for STLV. He won't be back until Monday or Tuesday. :)

    I'd try the Support link above and if that doesn't work then the Email address.
    STO is about my Liberated Borg Federation Captain with his Breen 1st Officer, Jem'Hadar Tactical Officer, Liberated Borg Engineering Officer, Android Ops Officer, Photonic Science Officer, Gorn Science Officer, and Reman Medical Officer jumping into their Jem'Hadar Carrier and flying off to do missions for the new Romulan Empire. But for some players allowing a T5 Connie to be used breaks the canon in the game.
  • eagledracoeagledraco Member Posts: 340 Arc User
    edited August 2012
    thecosmic1 wrote: »
    The Community Manager just left for STLV. He won't be back until Monday or Tuesday. :)

    I'd try the Support link above and if that doesn't work then the Email address.

    Oh ok. Maybe the voluntary mods can help if he gets stuck. Hope he gets help soon.
  • general1devongeneral1devon Member Posts: 298 Arc User
    edited August 2012
    thecosmic1 wrote: »
    The direct link to the Support Page is here: https://support.perfectworld.com/app/,

    Or you can email customerservice@perfectworld.com.

    Sent PWE an Email, I hope to get my Zen soon. I really want My armitage (-_-) I hope some Dev sees this and fixes this
    [SIGPIC][/SIGPIC]
  • pwebranflakespwebranflakes Member Posts: 7,741
    edited August 2012
    general1devon wrote: »
    Sent PWE an Email, I hope to get my Zen soon. I really want My armitage (-_-) I hope some Dev sees this and fixes this

    Sorry this happened :( Unfortunately, a Dev or myself can not help in this matter -- it has to go through the Billing support team. I'm not sure if what billing will be able to do, but they will take a look at your email and respond :) Please allow 3-4 days for a response, per the auto-email you got back.

    Cheers,

    Brandon =/\=
  • thecosmic1thecosmic1 Member Posts: 9,365 Arc User
    edited August 2012
    pwebranflakes wrote: »
    Sorry this happened :( Unfortunately, a Dev or myself can not help in this matter -- it has to go through the Billing support team. I'm not sure if what billing will be able to do, but they will take a look at your email and respond :) Please allow 3-4 days for a response, per the auto-email you got back.

    Cheers,

    Brandon =/\=
    Take a guy to Vegas and what do you get? Is he playing Blackjack? Is he watching desert bikinis strolling around? No. He finds a wifi hotspot and posts on the forum. :)
    STO is about my Liberated Borg Federation Captain with his Breen 1st Officer, Jem'Hadar Tactical Officer, Liberated Borg Engineering Officer, Android Ops Officer, Photonic Science Officer, Gorn Science Officer, and Reman Medical Officer jumping into their Jem'Hadar Carrier and flying off to do missions for the new Romulan Empire. But for some players allowing a T5 Connie to be used breaks the canon in the game.
  • pwebranflakespwebranflakes Member Posts: 7,741
    edited August 2012
    thecosmic1 wrote: »
    Take a guy to Vegas and what do you get? Is he playing Blackjack? Is he watching desert bikinis strolling around? No. He finds a wifi hotspot and posts on the forum. :)

    LOL. I just checked into my room and am using the internet here. I'm working while I'm here, so I will try and check in on occasion -- I will mostly be in the vendors room meeting and talking with players.

    Cheers,

    Brandon =/\=
  • general1devongeneral1devon Member Posts: 298 Arc User
    edited August 2012
    pwebranflakes wrote: »
    Sorry this happened :( Unfortunately, a Dev or myself can not help in this matter -- it has to go through the Billing support team. I'm not sure if what billing will be able to do, but they will take a look at your email and respond :) Please allow 3-4 days for a response, per the auto-email you got back.

    Cheers,

    Brandon =/\=

    Well I hope they can put my Zen in the right place, because I tried Blacklight and didn't care much for it, and I love sto and really want My armitage, plus moneys tight for me so I hope I dont have to spend more money to get it. here's hoping. btw u always were my fav Dev
    [SIGPIC][/SIGPIC]
  • zeuxidemus001zeuxidemus001 Member Posts: 3,357 Arc User
    edited August 2012
    pwebranflakes wrote: »
    LOL. I just checked into my room and am using the internet here. I'm working while I'm here, so I will try and check in on occasion -- I will mostly be in the vendors room meeting and talking with players.

    Cheers,

    Brandon =/\=

    Do they have Dabo tables and lockboxes to roll for dice?
  • general1devongeneral1devon Member Posts: 298 Arc User
    edited August 2012
    zeuxidemus001 wrote: »
    Do they have Dabo tables and lockboxes to roll for dice?

    ha ha I bet they do
    [SIGPIC][/SIGPIC]
  • tharkantharkan Member Posts: 0 Arc User
    edited August 2012
    general1devon wrote: »
    I bought 2500 Zen For my Armitage Finally and I accidentally transfered it to stupid Blacklight, I cant access the support page in PWE i just get an error. I need my Zen on STO, help Devs! I want my Armitage :(

    I managed to access the support page back when I played Forsaken world, and I manged to get the zen that I put there that I didn't want to use back into my account. I can assure you that if you haven't already gotten in touch with them, you will, and they will be able to refund your zen (it might take a while, but it will be done).
  • general1devongeneral1devon Member Posts: 298 Arc User
    edited August 2012
    tharkan wrote: »
    I managed to access the support page back when I played Forsaken world, and I manged to get the zen that I put there that I didn't want to use back into my account. I can assure you that if you haven't already gotten in touch with them, you will, and they will be able to refund your zen (it might take a while, but it will be done).

    i hope so...
    [SIGPIC][/SIGPIC]
  • general1devongeneral1devon Member Posts: 298 Arc User
    edited August 2012
    Still waiting
    [SIGPIC][/SIGPIC]
  • thecosmic1thecosmic1 Member Posts: 9,365 Arc User
    edited August 2012
    general1devon wrote: »
    Still waiting
    As Brandon said above, it takes 3-4 days, and weekends don't generally count as it's business days. As you sent the email yesterday Tuesday or Wednesday would be 3-4 days.
    STO is about my Liberated Borg Federation Captain with his Breen 1st Officer, Jem'Hadar Tactical Officer, Liberated Borg Engineering Officer, Android Ops Officer, Photonic Science Officer, Gorn Science Officer, and Reman Medical Officer jumping into their Jem'Hadar Carrier and flying off to do missions for the new Romulan Empire. But for some players allowing a T5 Connie to be used breaks the canon in the game.
  • general1devongeneral1devon Member Posts: 298 Arc User
    edited August 2012
    thecosmic1 wrote: »
    As Brandon said above, it takes 3-4 days, and weekends don't generally count as it's business days. As you sent the email yesterday Tuesday or Wednesday would be 3-4 days.

    Curse you weekend. KHANNNNNNNNNNNNNNNNNNNNNNNNNN. I love that emote
    [SIGPIC][/SIGPIC]
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