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Forums > Home› Support› PC Gameplay Bug Reports

PWE support?

thorley1983thorley1983 Member Posts: 0 Arc User
edited July 2012 in PC Gameplay Bug Reports
I think the support system may not be working fully.

I have two outstanding tickets for over two weeks now that have gone un-anwsered.

1) basically i lost all my toons EC's in the acc bank

2) i paid for 500 zen on the 16th and it still hasnt gone into my wallet yet. (paypal has been completed)


anywho i tried to submit another ticket but the page will not load every time.
[SIGPIC][/SIGPIC]
----Lt Cmdr @Thorley - Jupiter Force----
Post edited by thorley1983 on

Comments

  • zebularzebular Member Posts: 729 Arc User
    edited July 2012
    thorley1983 wrote: »
    I think the support system may not be working fully.

    I have two outstanding tickets for over two weeks now that have gone un-anwsered.

    1) basically i lost all my toons EC's in the acc bank

    2) i paid for 500 zen on the 16th and it still hasnt gone into my wallet yet. (paypal has been completed)


    anywho i tried to submit another ticket but the page will not load every time.

    Not sure about #1 but #2 sounds like you need to now transfer your Zen to Star Trek Online.

    https://billing.perfectworld.com/mywallet

    Does it show up there to be able to transfer? E.G. "Current Balance (ZEN):" at the top?

    Does it say "Reviewing" anywhere on that transaction detail, "Purchase History (ZEN Activity)"? If so: https://support.perfectworld.com/app/answers/detail/a_id/1523
    Full Name: Zeryn Zebulon Zebular 
    Short Name: Zebular ( @zebular )
    Starfleet Rank / Serial: Vice Admiral, Field Captain / SZ-872-112
    Fleet Registry / Command Ship: Fleet Admiral of the Betazed Patrol / U.S.S. Zebulon, NX-91333-C
    Diplomatic Registry: Starfleet Ambassador, Betazed Ambassador, Son of the Thirteenth House of Betazed
    Species / Birth Date / Birth Place: Half-Betazoid, Half-Human / Stardate 27481.22 / Rixx City, Betazed
    Handles: @zebular (PC) • @MtnDewFreak (XBOX) • @Terraseer (PS4)
  • azurianstarazurianstar Member Posts: 6,985 Arc User
    edited July 2012
    While you're problem is likely what is mentioned above, there really hasn't been any response on my CSR tickets ever since the website merger.

    No response sent to my E-mail or Spam Folder (but did get confirmations on purchases).

    No Response in-game ticket system, nor in-game mail.

    Nothing from Forum Moderators in Personal Mails from In-game nor in the new Forum Mail (which they claim you are to do with forum matters).



    So either they are really bogged down, there is a major breakdown in communications, or they are ignoring us.
  • mikewendellmikewendell Member Posts: 0 Arc User
    edited July 2012
    azurianstar wrote: »
    Nothing from Forum Moderators in Personal Mails from In-game nor in the new Forum Mail (which they claim you are to do with forum matters).

    In their defense, the two forum moderators we have here are both players who have no access to the backend. Not sure why you're contacted them on this issue. They have to operate under a rather strict policy with their communication towards players as well which is why they probably didn't respond with a "We can't help you." PM. Also granted one of them can't actually understand how to send a Pm correctly.....
  • zebularzebular Member Posts: 729 Arc User
    edited July 2012
    Yeah, Moderators are here to uphold the Rules and are volunteers, not PWE Staff. They cannot officially answer such game/technical questions, even if they might know the answer, instead they function as part of the Community and may only direct players in the right direction. :)

    Some games do actually employ Moderators or have their existent staff work Moderation, usually however that it outsourced to player volunteers. As well, PWE Staff and Moderators do not even get PM's that are sent to them or the functionality is disabled all together or they are not allowed to respond. This is in order to keep them from getting spam and hate messages.
    If you wish to speak to someone on the community team, file a community support ticket here, as we are not able to respond to PMs regarding moderation inquiries.
    Full Name: Zeryn Zebulon Zebular 
    Short Name: Zebular ( @zebular )
    Starfleet Rank / Serial: Vice Admiral, Field Captain / SZ-872-112
    Fleet Registry / Command Ship: Fleet Admiral of the Betazed Patrol / U.S.S. Zebulon, NX-91333-C
    Diplomatic Registry: Starfleet Ambassador, Betazed Ambassador, Son of the Thirteenth House of Betazed
    Species / Birth Date / Birth Place: Half-Betazoid, Half-Human / Stardate 27481.22 / Rixx City, Betazed
    Handles: @zebular (PC) • @MtnDewFreak (XBOX) • @Terraseer (PS4)
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited July 2012
    azurianstar wrote: »
    ...
    So either they are really bogged down, there is a major breakdown in communications, or they are ignoring us.
    Its probably "a major breakdown in communications", as if you want a response from Perfect World, you should be posting this on the Perfect World Support Forums...

    http://techsupport.perfectworld.com/
  • mikewendellmikewendell Member Posts: 0 Arc User
    edited July 2012
    zebular wrote: »
    This is in order to keep them from getting spam and hate messages.

    Or having them to take the time to explain themselves when a player gives them a "Huh?" over an incomplete warning.
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