Apparently Unable to Charge Zen!

zordar01

So I go to the C-$tore to check out how much c-points cost and get redirected to PWE's Zen site. No biggie. What is a biggie is that I am apparently unable to see prices or anything because at least one of my characters must be level 10 or higher. Interestingly, I have four VA level characters (two of which I logged into just today).

I guess no zen buying is in my future since I can't even see how much they cost, nevermind actually being able to buy them. Hey Cryptic, preventing your customers from being able to give you their money is kind of a big glitch. Also, you might want to let PWE know that they should let people buy zen even if they don't have a level 10 character (as if people with a level 8 character are totally not worth selling zen to). :rolleyes:


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grouchyotaku

zordar01 wrote: »

So I go to the C-$tore to check out how much c-points cost and get redirected to PWE's Zen site. No biggie. What is a biggie is that I am apparently unable to see prices or anything because at least one of my characters must be level 10 or higher. Interestingly, I have four VA level characters (two of which I logged into just today).

I guess no zen buying is in my future since I can't even see how much they cost, nevermind actually being able to buy them. Hey Cryptic, preventing your customers from being able to give you their money is kind of a big glitch. Also, you might want to let PWE know that they should let people buy zen even if they don't have a level 10 character (as if people with a level 8 character are totally not worth selling zen to). :rolleyes:


Z

The level 10 warning is issued because PWE doesn't support STO characters (yet...) and is actually a False Positive warning...

You can ignore the warning, set up your Credit Card Purchase Profile at PWE, and make a small purchase to start the Account/Credit Card verification process.... (No doubt your STO status is checked manually during the 'review' process, which can take a day or two (or 4) to complete...)

zordar01

There's no option to ignore the warning (please clue me how to do so if there is). I am unable to do anything on that site regarding zen due to the level 10 character BS. Anything I try redirects back to that error page. I literally cannot spend money on STO.

I've read the forum thread here walking people through buying zen, and I don't get the option to select a payment processor (I get the level 10 character error instead). So, I guess until PWE is finished digesting Cryptic I won't be spending money on their game.


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zordar01

I was able to buy c-points on Cryptic's site, here (where you can manage Account Defender, or whatever it's called). But once that option gets Zenified I'll be s.o.l. unless PWE gets their act together. Just FYI, Cryptic.


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zordar01

Update: the "loophole" that allowed me to by Zen has been closed and I'm still getting the level 10 error on PW's website. So no spending money on STO. I've got a ticket in with PWE. We'll see how that goes.


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zordar01

Update 2: Problem is fixed. In order to fix it I had to go through the steps to download STO as F2P. Without being logged in to the STO website, I clicked 'Play Free' on the homepage, then 'Click here to log in', then I logged in with my PWE account and it took me through the account link thing again (even though I had already done that). After that, when I go to Charge Zen I get the payment options screen instead of the level 10 error. So if anyone else is having the level 10 error, try going through the steps above.


Z