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Forums > Home› Support› C-Store, ZEN, and Promotions

Can't claim c-store ships i bought months ago

SystemSystem Member, NoReporting Posts: 178,019 Arc User
edited December 2011 in C-Store, ZEN, and Promotions
Anyone else having issues claiming the Defiant and Nebula Retrofits after the patch, I get a message saying I have the items, but I don't and its appeared on a va I leveled up just after the patch release - and that definitely doesn't have either.

They don't appear in the legacy tab either of the c-store where other unlocks i have do - and yes I know I bought them, and didn't use a va token.

Tried to claim by the C-store web page, in game c-store and the shipyard, all the same :(
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited December 2011
    Old issue
    http://forums.startrekonline.com/showthread.php?p=3888774&highlight=FirstAngelus#post3888774
    http://forums.startrekonline.com/showthread.php?p=3889102&highlight=FirstAngelus#post3889102

    mentioned here.

    Well... cryptic doesnt really consider it urgent to give us the stuff we paid for after we... well paid for it, since that issue is a few month old now.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited December 2011
    errrrr,


    Have you tried getting it from the shipyard ship vendor? I thought I had the same prob with the nebula, turns out they cannot be claimed directly from C-Store....you have to go to the ship vendor on ESD.


    IIRC


    Could be wrong...
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited December 2011
    it was mentioned as a known issue in the last patch.

    there are problems with the tier 3 k'tinga refit (can be claimed at the requisition vendor but says you need to buy it again on the store). also the picture shows the vor'kang by mistake.

    the tier 4 vor'cha refit, the vor'kang itself is not showing on the c-store and is unclaimable on the requisition page at all.

    same problem with one of the c-store raptors. the new tier 4 one i think. the c-store wants you to buy it again.

    hopefully these will get fixed very soon. having stuff you have bought be unavailable is pretty bad.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited December 2011
    castogere wrote: »
    errrrr,


    Have you tried getting it from the shipyard ship vendor? I thought I had the same prob with the nebula, turns out they cannot be claimed directly from C-Store....you have to go to the ship vendor on ESD.


    IIRC


    Could be wrong...

    Purchasing it directly from the vendor worked before the so called "season 5" patch, but not any more.
    Right now there is no way to get the ships.
    At least none I know of.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited December 2011
    I'm having this issue as well I just submitted a ticket in the game but now ticket ID showed up, my issue is with the Nebula Class and I bought it about a week after it first came out. This needs to be fixed asap honestly.

    edit for ALL T3 ships that had two versions, Excelsior and Nebula. :mad:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited December 2011
    I ran into the same issue with the Nebula as well. I opened a ticket recently and the reply was that it was a known issue and could not be resolved quickly - that the issue was such a gm/csr could not help and was in the hands of the development team.

    While I understand the response (and the CSR was nice, no complaints there), the main issue I take with it overall is that I paid for something with real $. And this item, like many, are only really useful for a certain level range. So by the time it is resolved, I will more than likely be at a point where I can't really USE it anymore. Short of not playing/levelling at all.

    Has anyone tried to get a refund? Or bought it recently enough you could call the cc company and protest the charge for goods/services not given/delivered?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited December 2011
    Patch notes on RedShirt and Tribble state this is fixed. So the fix is in the pipeline and coming soon to Holodeck.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited December 2011
    Got my T5's back but not my T3's.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited December 2011
    no change here :(
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited December 2011
    Has anyone had luck getting their cstore points refunded? I'm going to outlevel this ship very soon (and have no plans of using it on a new alt), so at that point it really doesn't do me any good.

    I have a support ticket out for this question, but haven't heard back. Was curious if anyone else had gone this route.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited December 2011
    This really needs to put through to holodeck as soon as possible. Its frustrating not being able to use ANY of the ships I have purchased at max level.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited December 2011
    Yes today still cannot get all ship.

    Starting to frustrate me a little but I always take the time to mention I generally love the game and S5. Keep up the good work Cryptic
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