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Forums > Home› Support› C-Store, ZEN, and Promotions

Dev Request: Missing DS9 Uniform pack

SystemSystem Member, NoReporting Posts: 178,019 Arc User
edited March 2011 in C-Store, ZEN, and Promotions
When I bought the game over a year ago, from Swedish retailer "Game.se", it was the Star Trek Online (Gold Edition), which came pre-packaged with the DS9 Uniform Pack on a separate key card. This is my preferred uniform style, and have worn it since the day of launch, until the AGT Uniform Pack was released, since I consider it to be more era-appropriate.

However... Recently, a friend of mine decided to pick up the game, and after creating an account to apply his cdkey, he mistakenly remained logged into my account (on my computer), and applied the cdkey to my account. This added the "Deluxe Edition" version of STO to my account, in addition to the existing "Gold Edition".

As a result, my account gained certain new unlocks (Joined Trill, Automated Defense Turret, TOS Uniforms among others). But in the process, the DS9 Uniform Pack now shows as not being unlocked anymore. It requires me to pay Atari Tokens to unlock.

Can anyone at Cryptic check what happened, and unlock the uniforms which WERE unlocked for me up until a few days ago? Already sent in a ticket, but that will take weeks before I even see a reply (if any)
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2011
    Darkthunder wrote: »
    When I bought the game over a year ago, from Swedish retailer "Game.se", it was the Star Trek Online (Gold Edition), which came pre-packaged with the DS9 Uniform Pack on a separate key card. This is my preferred uniform style, and have worn it since the day of launch, until the AGT Uniform Pack was released, since I consider it to be more era-appropriate.

    However... Recently, a friend of mine decided to pick up the game, and after creating an account to apply his cdkey, he mistakenly remained logged into my account (on my computer), and applied the cdkey to my account. This added the "Deluxe Edition" version of STO to my account, in addition to the existing "Gold Edition".

    As a result, my account gained certain new unlocks (Joined Trill, Automated Defense Turret, TOS Uniforms among others). But in the process, the DS9 Uniform Pack now shows as not being unlocked anymore. It requires me to pay Atari Tokens to unlock.

    Can anyone at Cryptic check what happened, and unlock the uniforms which WERE unlocked for me up until a few days ago? Already sent in a ticket, but that will take weeks before I even see a reply (if any)

    Normally GM replies take only a few days (at most) if submitted to the right department actually :p
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2011
    Askray wrote: »
    Normally GM replies take only a few days (at most) if submitted to the right department actually :p

    Sent in a half-dozen tickets or so on various issues since launch, and have received a response ONCE. Rest are still open, and unreplied.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2011
    Bumping, seeking for dev response.
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