Error Retrieving Character Information

I hope soon everyone will be back. For those who are not, it was advised that you notify them asap. I'm sure you will be back soon.

Thank you all for the support and good wishes. Thank you for all the "welcome back's".

Thank you to the Devs who didn't give up. Thank you to Surtr and Sparkie. I know this wasn't a fun ride for you at all either. And thank you to the GM who was understanding and kind to me.

I appreciate you all. b:cute

**** the items, i want the toon >.<

bump this thread

zoner112012 wrote: »

That is sad....that it has gotten THAT bad that a player is willing to say forget whatever was on his toon just so long as he can play it. We shouldn't be settling for this. PWE should really be ashamed.

I don't think it is being "settled for" really.. Sparkie said if anyone is still having a problem to let customer services know about it right away. Send in a new ticket.

It's possible that an alt on the same account was logged in at the time of the "fix" and therefor did not allow for access to that account by the devs when the "fix" was being applied. That, of course, is merely a speculation, but would make sense.

I wouldn't give up on this.. just send a new ticket and stay off the account. b:victory

mymahem wrote: »

I don't think it is being "settled for" really.. Sparkie said if anyone is still having a problem to let customer services know about it right away. Send in a new ticket.

It's possible that an alt on the same account was logged in at the time of the "fix" and therefor did not allow for access to that account by the devs when the "fix" was being applied. That, of course, is merely a speculation, but would make sense.

I wouldn't give up on this.. just send a new ticket and stay off the account. b:victory

The "fix" was held while was the maintanace , so it was impossible for them to log an alt during the "fix" time .

i DID submit another ticket, that got instantly closed with the copy/paste reply about avoiding sending multiple tickets. i ve given up, completly. using the current 2x drop to farm money for another set of lunar armor b:sad

Schec - Dreamweaver wrote: »

The "fix" was held while was the maintanace , so it was impossible for them to log an alt during the "fix" time .

Just because the game is down for *us* to log into does not mean the people taking the game down cannot. I also believe Sparkie said they were testing the fix while the game was down. They attempted during each maintenance which is why those chars showed up as logging on during a time that people could not.

am i the only one still having this problem? i have not been able to log my veno since early january. sent a ticket but it was closed with no answers on why my veno is still not retrievable.

Toon still not fixed. TBH ive about had enough. Im a customer who has spent real money on this game and would very likely have continued to do so, had i been confident to play. Ive stopped playing since early Feb and have gone to another game. All i am doing at present is trying to log my glitched toon once a week after maintenance just to see if its fixed then going back to my new game. Ive spent many years and have many awesome memories on PWI. Its sad that this is how its likely to end for me

Still can not log in to my veno. It has been "unable to retrieve character information" since early July. Can someone please give me an official word on when I will get to play her again? I have missed out on so much these two months.

Toon still not fixed *sigh*

I am still getting "error retrieving character information" on my veno. Please can someone tell me when I will be able to play again? This has been going on since January.

Another month has gone by and I still cannot retreive my veno which has been that way since January. Please could someone tell me what I need to do to get some answers.

Demodude - Dreamweaver wrote: »

I also still can't get onto my blademaster and mystic, but I don't really get any good responses. I would post about some funny/sad stuff that happened from tickets, but talking about tickets is against forums rules if i remember right

Quoting them directly is. You can summarize it though and that'd be considered fine.

Demodude - Dreamweaver wrote: »

Then I guess I'm allowed to tell of the time that they asked me for screenshots of the error message I get, but then when I responded to the ticket with the screenshots it got deleted for being a duplicate ticket. That was the point where I completely gave up hope of ever getting my characters back

Fun fact. I recently had an issue and they told me to post about it in QC and discuss it with the moderators. Guess they want me to talk to myself.

After I patiently explained that their "response" was about as helpful as trying to fill the ocean with a single bucket of water and why, for some reason they claimed their answer was final and closed my response as a duplicate. When I asked about a completely unrelated topic, that was also closed as a duplicate by the same staff member. When I asked how to submit a ticket that wouldn't be marked as a duplicate even though it was about an unrelated issue to begin with, that was ALSO marked by a duplicate by the same staff member.


And these folks are the ones I have to grudgingly send people to deal with when they have issues that can't be solved on the forums. b:surrender