All Server Issues [Resolved]

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sparkiesoft
sparkiesoft Posts: 47
edited October 2014 in General Discussion
We are aware of the issue and are getting it checked out. I'll update once I hear more.

Update: East Coast/EU servers should be up now.

Update 2: Looks like they're down again. We're trying to figure out what's going on. Looks like it's internal this time.

Update 3: It looks like the servers are still down, which is why you're getting the "version is too low" error". We're reaching out to China right now and will try to have it fixed asap. Worst case scenario is it gets fixed during the maintenance. Best case is they fix it before maintenance.

Update 4: All servers are fixed now, so you should be able to log in before maintenance.
Post edited by Unknown User on
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  • mechabeastmc666
    mechabeastmc666 Posts: 346 Arc User
    edited September 2014
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    Its normal for servers to sometimes go down, Dont worry, we understand and appreciate that you are trying your beast to resolve the problem.
  • Zaccy - Raging Tide
    Zaccy - Raging Tide Posts: 60 Arc User
    edited September 2014
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    Also Morai server too seems to be similarly down/having issues
  • Demodude - Dreamweaver
    Demodude - Dreamweaver Posts: 397 Arc User
    edited September 2014
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    sparkiesoft wrote: »
    We are aware of the issue and are getting it checked out. I'll update once I hear more.
    Thanks for at least posting something to let us know it's being worked on
    ChayalBoded 102/102/101 Celestial Sage Rank 9 Assassin

    English is my second language sorry that I mess up sometimes

    Tempest b:dirty
  • Zoldi - Morai
    Zoldi - Morai Posts: 1,595 Arc User
    edited September 2014
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    sparkiesoft wrote: »
    We are aware of the issue and are getting it checked out. I'll update once I hear more.

    Are you aware that Morai is now also down ?

    And we can't write it on EU forum since it is down as well :p
    ~ Sage Mystic 105-105-105 ~
    ~ Sage Sin 103-103-102 ~
    ~ Sage vita Barb 103-102-101 ~
    ~ Sage BM 102-101 ~ Demon Archer 102 ~
    ~ Sage Cleric 102 ~ Demon Wizard 101 ~
    ~ Sage Seeker 101 ~ Sage Psy 101 ~
    ~ Sage Heavy Veno 101 ~ Demon Storm 9X ~ Dusk 6x ~
    Started playing this game in 2007 on Oracle (PW-MY) : Demon MG 101 - Sage EP 99 - WF 89
  • sparkiesoft
    sparkiesoft Posts: 47
    edited September 2014
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    Zoldi - Morai wrote: »
    Are you aware that Morai is now also down ?

    And we can't write it on EU forum since it is down as well :p

    Ya we just got news of that as well, will update.
  • Zoldi - Morai
    Zoldi - Morai Posts: 1,595 Arc User
    edited September 2014
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    sparkiesoft wrote: »
    Ya we just got news of that as well, will update.

    Thanks
    ~ Sage Mystic 105-105-105 ~
    ~ Sage Sin 103-103-102 ~
    ~ Sage vita Barb 103-102-101 ~
    ~ Sage BM 102-101 ~ Demon Archer 102 ~
    ~ Sage Cleric 102 ~ Demon Wizard 101 ~
    ~ Sage Seeker 101 ~ Sage Psy 101 ~
    ~ Sage Heavy Veno 101 ~ Demon Storm 9X ~ Dusk 6x ~
    Started playing this game in 2007 on Oracle (PW-MY) : Demon MG 101 - Sage EP 99 - WF 89
  • TZoner - Raging Tide
    TZoner - Raging Tide Posts: 1,764 Arc User
    edited September 2014
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    sparkiesoft wrote: »
    Ya we just got news of that as well, will update.

    Is this similar to what happened the other day when all of Arc and the website were down? That was a bit strange and i never heard a word about it on forums that i could find.
    [SIGPIC][/SIGPIC]
  • LaughAsUDie - Dreamweaver
    LaughAsUDie - Dreamweaver Posts: 22 Arc User
    edited September 2014
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    sparkiesoft wrote: »
    Ya we just got news of that as well, will update.

    *waits to see how long it is before west coast crashes too*b:laugh
  • sparkiesoft
    sparkiesoft Posts: 47
    edited September 2014
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    TZoner - Raging Tide wrote: »
    Is this similar to what happened the other day when all of Arc and the website were down? That was a bit strange and i never heard a word about it on forums that i could find.

    No, Arc going down is usually an internal issue and sometimes doesn't affect everyone (it's weird like that)

    This issues usually stems from our Boston data center, which is why it affects East Coast servers and not West. Not sure why EU is down though, so we're trying to find that out.
  • TZoner - Raging Tide
    TZoner - Raging Tide Posts: 1,764 Arc User
    edited September 2014
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    sparkiesoft wrote: »
    No, Arc going down is usually an internal issue and sometimes doesn't affect everyone (it's weird like that)

    This issues usually stems from our Boston data center, which is why it affects East Coast servers and not West. Not sure why EU is down though, so we're trying to find that out.

    Wow ok well thanks for the response. Good luck figuring out the issue.
    [SIGPIC][/SIGPIC]
  • Hunkary - Dreamweaver
    Hunkary - Dreamweaver Posts: 266 Arc User
    edited September 2014
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    I vote for a server change.
    That Boston one has caused many issues already, huh? b:shutup
    105/105/103

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  • Zoldi - Morai
    Zoldi - Morai Posts: 1,595 Arc User
    edited September 2014
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    sparkiesoft wrote: »
    Not sure why EU is down though, so we're trying to find that out.

    If this can help, french's forum (which is now morai's one) is down as well and french server is down for Swordsman (but not EN nor DE). I can't say if this can be related or not though.
    ~ Sage Mystic 105-105-105 ~
    ~ Sage Sin 103-103-102 ~
    ~ Sage vita Barb 103-102-101 ~
    ~ Sage BM 102-101 ~ Demon Archer 102 ~
    ~ Sage Cleric 102 ~ Demon Wizard 101 ~
    ~ Sage Seeker 101 ~ Sage Psy 101 ~
    ~ Sage Heavy Veno 101 ~ Demon Storm 9X ~ Dusk 6x ~
    Started playing this game in 2007 on Oracle (PW-MY) : Demon MG 101 - Sage EP 99 - WF 89
  • pirategoddess05
    pirategoddess05 Posts: 0 Arc User
    edited September 2014
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    b:sad this is a sad day
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  • lincevolution
    lincevolution Posts: 0 Arc User
    edited September 2014
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    how many hours need to fix the problem ?? I think this is time for you to hire someone competent to administer the server. is always the same servers having problems
  • matthew4
    matthew4 Posts: 373 Arc User
    edited September 2014
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    maybe fix all bug on game :) b:thanks
    Sin 105 http://mypers.pw/11/#583943
  • nestorulloa
    nestorulloa Posts: 19
    edited September 2014
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    please tell me we are not getting a reroll i tamed the derjan pet this friday and i dont want to lose it ): if we get a reroll can i just upload the screenshots and get it back? b:sad, thanks for keeping us updated with this issue you rock
  • Jadsia - Lost City
    Jadsia - Lost City Posts: 1,322 Arc User
    edited September 2014
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    LaughAsUDie - Dreamweaver wrote: »
    *waits to see how long it is before west coast crashes too*b:laugh

    Not crashed yet. West coast servers working fine.
    I **** bigger than you...

    Shut up and play the game.....Damn
  • Evryn - Morai
    Evryn - Morai Posts: 1,437 Arc User
    edited September 2014
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    Morai is up and running again, and in time for the midnight dailies. Bit laggy still, but if the server was reset or something, that's to be expected.

    Thanks to whomever took action.
    I'm so P.R.O... I Press Respawn Often.

    Ulsyr 103/103/104 BM. Working on the last R9 part (Axe).
    Khelvan 103/103/103 LA Cler. LA? LA. Deal with it.
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  • ScobaTank - Dreamweaver
    ScobaTank - Dreamweaver Posts: 29 Arc User
    edited September 2014
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    If it's not a bug in the game it's the servers...there's always something b:surrender
  • Madebyvisa - Raging Tide
    Madebyvisa - Raging Tide Posts: 283 Arc User
    edited September 2014
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    som1 link one of those 10hr remixes of somthing very annoying ... thats how bored u get with a few hours of down time of pwi b:thanks
    [SIGPIC][/SIGPIC]
  • Demodude - Dreamweaver
    Demodude - Dreamweaver Posts: 397 Arc User
    edited September 2014
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    Servers are back up!
    ChayalBoded 102/102/101 Celestial Sage Rank 9 Assassin

    English is my second language sorry that I mess up sometimes

    Tempest b:dirty
  • MedAlert - Raging Tide
    MedAlert - Raging Tide Posts: 106 Arc User
    edited September 2014
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    sparkiesoft wrote: »
    We are aware of the issue and are getting it checked out. I'll update once I hear more.

    Update: East Coast/EU servers should be up now.


    I think you broke Arc...can we get rid of it yet?? b:laugh
  • XMickie - Sanctuary
    XMickie - Sanctuary Posts: 71 Arc User
    edited September 2014
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    I haven't read anything about what's up with the East servers but, now it's the West servers having issues?

    I logged in like 10mins ago without problem, but as soon as I logged in, I DCd. Which I then tried to log back in and get the pop up saying "Your current client program version is low. Please exist and update." I was like wtf... but I exit and attempted to update Arc. I even clicked "about arc" in Arc, then clicked check for updates and there was none. I was up to date. So... what's up?

    Nvm, I guess you guys just killed Arc completely or something.
    MedAlert - Raging Tide wrote: »
    I think you broke Arc...can we get rid of it yet?? b:laugh
    ^ this please?
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  • Demodude - Dreamweaver
    Demodude - Dreamweaver Posts: 397 Arc User
    edited September 2014
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    And now were having other Issues and cant get in
    ChayalBoded 102/102/101 Celestial Sage Rank 9 Assassin

    English is my second language sorry that I mess up sometimes

    Tempest b:dirty
  • SeaCups - Dreamweaver
    SeaCups - Dreamweaver Posts: 58 Arc User
    edited September 2014
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    please try again...
  • anaovt1
    anaovt1 Posts: 0 Arc User
    edited September 2014
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    Sweetiebot, please check server status
    Camlyra-Raging Tides. Since the avatar is broken.

    Cleric 103/103/102
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    Wizard 101/101/101
    Psychic 102/99
  • Boomz - Harshlands
    Boomz - Harshlands Posts: 516 Arc User
    edited September 2014
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    not resolved! Sparkie plox fix servers, patches, and arc itself thats broke too now.
    ░░░░███████]▄▄▄▄▄▄▄▄
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  • thedoc1212
    thedoc1212 Posts: 135 Arc User
    edited September 2014
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    Guess I should post this here, Lost City down now as well with no warning. can we get a update can't access website managed to get into this.
  • SweetieBot - Lothranis
    SweetieBot - Lothranis Posts: 18,978 Arc User
    edited September 2014
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    anaovt1 wrote: »
    Sweetiebot, please check server status
    Here's the server status:

    West Coast Servers:
    Sanctuary (PVE) (pwigc2.perfectworld.com): ONLINE (Ping: 87ms)
    Heaven's Tear (PVE) (pwigc4.perfectworld.com): ONLINE (Ping: 78ms)
    Lost City (PvP) (pwigc3.perfectworld.com): ONLINE (Ping: 88ms)
    Archosaur (PvE) (pwiwest4.perfectworld.com): ONLINE (Ping: 81ms)

    East Coast Servers:
    Harshlands (PvP) (pwieast1.perfectworld.com): ONLINE (Ping: 46ms)
    Dreamweaver (PvE) (pwieast2.perfectworld.com): ONLINE (Ping: 23ms)
    Raging Tide (PvE) (pwieast3.perfectworld.com): ONLINE (Ping: 22ms)

    European Servers:
    Morai (PvE) (pwieu3.en.perfectworld.eu): OFFLINE
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  • gakekasai18
    gakekasai18 Posts: 80 Arc User
    edited September 2014
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    MODS need to update the thread with WEST / EAST / UE server issues now....b:surrender

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