Update Problems?

VVhy - Sanctuary · October 2009

Last night, I downloaded the manual patch and installed it perfectly fine...I had thought. The game didn't work when I booted it. There was no ping from any of the servers. So today I verified my version and booted again. Still can't connect. No ping from any of the servers. I checked my firewall, I have my antivirus turned off. What do I need to do??? Reinstall the whole game or something b:shocked

Suggestions or a fix please? b:surrender

chesticles · October 2009

Use Patch 1 server to connect.

Last night there was problems with Patch 2.

Open the launcher, press "Upd. Stgs." at the bottom left and change it to Patch 1.

VVhy - Sanctuary · October 2009

chesticles wrote: »

Use Patch 1 server to connect.

Last night there was problems with Patch 2.

Open the launcher, press "Upd. Stgs." at the bottom left and change it to Patch 1.

I already did the manual patch. So how exactly do I repatch? Because the launcher just has a start button.

chesticles · October 2009

I dont mean repatch, i just mean change your Patch server to 1 instead of 2, it might fix the problem.

VVhy - Sanctuary · October 2009

How do you change your patch server on a manual patch...your just confusing me now b:sad

chesticles · October 2009

just do what i said in the above post.

Run your launcher.

Before pressing the start button press the button that says "Upd.Sets." and change the Patch server from 2 to 1 then confirm and exit the launcher and reopen it.

VVhy - Sanctuary · October 2009

Ok i did that and my thing was already on patch 1 server.

chesticles · October 2009

Ok.

So lets go through the checklist:

You updated via the manual patch: x
You verified your game files: x
You turned off your firewall/antivirus while trying to connect: x

You did all of the above correct?

Run a traceroute please

1) In XP, click on Start > click on Run > type in "cmd"
2) On this screen type in (exactly as it is typed here): tracert pwigc2.perfectworld.com (You can use any of the IP addresses to our servers listed below. Try several.)
Please note there is a space between "tracert" and "pwigc2.perfectworld.com"
3) Wait for the traceroute to complete.
4) Right Click on the window
5) Select the "Select all" option
6) Hit "Enter"
7) You will now be able to paste the text into your reply.

1) In Vista/7, click on the Windows icon/Start > click on Search > type in "cmd"
2) On this screen type in (exactly as it is typed here): tracert pwigc2.perfectworld.com (You can also use any of the IP addresses to our servers listed below. Try several.)
Please note there is a space between "tracert" and "pwigc2.perfectworld.com"
3) Wait for the traceroute to complete.
4) Right Click on the window
5) Select the "Select all" option
6) Hit "Enter"
7) You will now be able to paste the text into your reply.
7) Include in the body of your e-mail what Internet Service Provider you are using and what part of the world you are trying to connect from.

IP Addresses for the game servers and patch servers:

Website

www.perfectworld.com
64.74.129.32
64.74.129.33

Sanctuary (PVE) pwigc2.perfectworld.com
29000:64.74.134.24
29000:64.74.134.25
29000:64.74.134.47
29000:64.74.134.48
29000:64.74.134.49
29000:64.74.134.50
29000:64.74.134.51
29000:64.74.134.52

Lost City (PVP) pwigc3.perfectworld.com
29000:64.74.134.57
29000:64.74.134.58
29000:64.74.134.31
29000:64.74.134.32
29000:64.74.134.53
29000:64.74.134.54
29000:64.74.134.55
29000:64.74.134.56

Heaven's Tear (PVE) pwigc4.perfectworld.com
29000:64.74.134.61
29000:64.74.134.62
29000:64.74.134.63
29000:64.74.134.64
29000:64.74.134.38
29000:64.74.134.39
29000:64.74.134.59
29000:64.74.134.60

Harshlands (PVP) pwieast1.perfectworld.com

29000:74.201.183.20
29000:74.201.183.17
29000:74.201.183.18
29000:74.201.183.19

Dreamweaver (PVE) pwieast2.perfectworld.com

29000:74.201.183.27
29000:74.201.183.24
29000:74.201.183.25
29000:74.201.183.26

VVhy - Sanctuary · October 2009

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\guamie>tracert pwig2.perfectworld.com
Unable to resolve target system name pwig2.perfectworld.com.

C:\Users\guamie>tracert pwigc2.perfectworld.com

Tracing route to pwigc2.perfectworld.com [64.74.134.49]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms home [192.168.1.254]
2 42 ms 49 ms 42 ms tx-67-77-68-1.dyn.embarqhsd.net [67.77.68.1]
3 42 ms 42 ms 42 ms tx-71-0-224-9.sta.embarqhsd.net [71.0.224.9]
4 59 ms 44 ms 48 ms ge-6-12.car1.Houston1.Level3.net [4.78.8.13]
5 42 ms 46 ms 42 ms ae-2-5.bar1.Houston1.Level3.net [4.69.132.230]
6 55 ms 55 ms 52 ms ae-13-13.ebr1.Dallas1.Level3.net [4.69.137.138]

7 49 ms 48 ms 46 ms ae-2-70.edge2.Dallas3.Level3.net [4.69.145.76]
8 60 ms 48 ms 46 ms tiscali-level3-te.paris1.Level3.net [4.68.111.12
2]
9 47 ms 53 ms 46 ms 0.ge-1-1-0.XL4.DFW7.ALTER.NET [152.63.96.86]
10 96 ms 93 ms 95 ms 0.ge-6-0-0.XL4.SJC7.ALTER.NET [152.63.49.146]
11 104 ms 109 ms 105 ms POS7-0-0.GW4.SJC7.ALTER.NET [152.63.48.245]
12 95 ms 112 ms 93 ms internap-sjc-gw.customer.alter.net [157.130.195.
90]
13 108 ms 109 ms 113 ms border2.t7-1-bbnet1.sje004.pnap.net [66.151.144.
20]
14 * * * Request timed out.
15 * * * Request timed out.
16

VVhy - Sanctuary · October 2009

sorry it took me so long. Anyways what does that all mean? (stupid about most computer stuff)

chesticles · October 2009

ok that seems fine because mines bascially the same thing (taking different route of course)

now open the pw launcher and then go to the cmd and type: netstat -n

Then press the start button

and when you get to the login screen go back to the cmd and type netstat -n again
and then compare the ips to the list of the server ips to see if you are establishing a connection with any of them.

Also, make sure port 29000 is open on your router.

If this is alittle too much

then you can just submit a ticket to

Customer Support:

http://support.perfectworld.com/ticketing

Please note that it can take up to 3-5 business days for a response and do not send multiple requests as this will further delay the process.

Thx ^^

VVhy - Sanctuary · October 2009

Uh...what is port 29000?
Man all this tech stuff is gonna kill me Lol.

chesticles · October 2009

xD yea i figured

its ok, you're not expected to know this unless you are studying it or have a job in the business.

Just submit a ticket and/or maybe a GM will post in this thread with another possible solution that i am unaware of ^^

VVhy - Sanctuary · October 2009

Yeah this is crazy. Pwi worked fine last night before the dang update x.x
-sigh- Oh well hopefully reinstalling will fix? I dunno. xD

darthpanda16 · October 2009

Sending in your ticket to Tech Support vs. Customer Support for Tech issues, will get you a quicker answer because your ticket could take several days to get kicked over to our department.

Update Problems?

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