Lots of DC's :(

Sounds like an isp issue. Very intermittent connectivity. Try rebooting your modem/router.

Issues like this may be related to varying connectivity strength. Due to some PAT/NAT implementations, Perfect World's client is more vulnerable to connectivity loss than most instant messenger programs are (or rather, tells you about the connection problems). If you're running over wireless, please consider switching to wired connections, or at least making sure that you do not have much that would generate interference between the router and your computer (microwaves, cordless phones).

Can you provide us the text of a tracert?


In Windows XP, go to Start->Run..., enter "cmd" in the white box and press enter, then type "tracert pwigc3.perfectworld.com" (without the quotes). To copy the result, right click in the black space of the command prompt, click Select All, and then press Enter on your keyboard. Come back here, open a Reply, and press CTRL and V simultaneously.

In Windows Vista, it's mostly the same, but instead type cmd into the Start Search box to start.

I have had the same problem since around 6pm EST Sunday 10/19/2008
I played the whole day not problems, then all of the sudden, intermittent big lag or disconnects.

I also have had this problem for the last few days. Baifang, I am in SA too, and my ISP (Imaginet) says all is well on their side and they have prioritised the IP range for PWI for my account, Telkom says my adsl line is working fine, I've done all the things I should to router/modem and firewalls and AV, and it still DCs me every 10/15 mins and sometimes more often. (which is extremely frustrating as I'm the only high level cleric in our group). Everything else remains functional - MSN, browser, Vent etc.

I have a feeling there is ISP blocking or throttling going on here, but how the hell do you get anyone from Telkom to admit it

The admin above asked for tracert printouts from you guys, and no one has posted them yet.

I'm at work currently, the same I'm sure as Smexxy and Ifriday. As I stated in my first post:

I will post the Tracert results tonight once I return home from work.

If things have changed, and your performance is suddenly better, then all is well. Now you know, for the next time, what to do to see where the issue is.

I'm sure you mean well. But seriously, we are not "the uninformed". Be at least civil when contributing mate. I posted my description including errors with the patch clients inbuilt web lookup function as an example towards a non hop-route related issue that be involved. My ping is never great, around 400-500ms, but at least stable and cooperative, until now. As I also stated, indications could be towards something server load related, or location related, as evidenced by my statement towards non south african users reporting if they are experiencing anything similiar.

The only thing wrong with this thread is that it was posted here in general, and not in tech support. But I'm glad Smexxy did.

If you're having specific connectivity problems you believe are related to your DNS provider, please try one of the world-available DNS servers, such as OpenDNS, if not blocked in your country.

In practice, though, those are very unlikely to be the issue.

Baifang - Heavens Tear wrote: »

I'm at work currently, the same I'm sure as Smexxy and Ifriday. As I stated in my first post:





I'm sure you mean well. But seriously, we are not "the uninformed". Be at least civil when contributing mate. I posted my description including errors with the patch clients inbuilt web lookup function as an example towards a non hop-route related issue that be involved. My ping is never great, around 400-500ms, but at least stable and cooperative, until now. As I also stated, indications could be towards something server load related, or location related, as evidenced by my statement towards non south african users reporting if they are experiencing anything similiar.

The only thing wrong with this thread is that it was posted here in general, and not in tech support. But I'm glad Smexxy did.

You sound as if I'm attacking you or something... have you any clue how many people are uninformed about technical issues with net traffic? Take a poll sometime, and ask how many people even know about tracert.......
So ask yourself, how many people are asking what tracert is reading this thread, who may be having the same issues... you know, the uninformed?

Nothing was meant as an attack on you......

Man, I hope they get Euro going, so oversensitive people like you go there instead.....enjoy your lag and DC's then.....

I'd like to be clear that I'm not an administrator.

There is a significant delay involved, which is not ideal, but 500ms should not be capable of dropping a connection on its own, baring other problems. Are you using a seperate router and modem?

its impossible to play like this /=
im lagging 90% of the time... btw in the last month it never happaned to me
here is the log u asked :


C:\Documents and Settings\ofek>tracert pwigc3.perfectworld.com

Tracing route to pwigc3.perfectworld.com [64.74.134.57]
over a maximum of 30 hops:

1 14 ms 12 ms 11 ms lo0.cab03.hfa.nv.net.il [212.143.205.164]
2 13 ms 14 ms 13 ms vl201.coresw1.hfa.nv.net.il [212.143.198.254]
3 12 ms 16 ms 13 ms ge0-0.gw2.hfa.nv.net.il [212.143.8.196]
4 108 ms * 119 ms pos0-1-0.brdr2.lnd.nv.net.il [212.143.12.101]
5 83 ms 90 ms 84 ms 207.138.95.197
6 276 ms 244 ms 248 ms INTERNAP.te1-3.ar1.snv2.gblx.net [64.210.28.142

7 246 ms 238 ms 244 ms border1.pc2-0-bbnet2.sje.pnap.net [66.151.144.6
]
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Im from ontario and i'm timing out from the same hop as everyone else

Smexx...
YOU posted originally yesterday, 11:26 am site time... per your post.
Approx 2 hours later, the moderator asked for info... tracert included.
The thread carried over to today, and until Baifang posted his tracert results, no one had done so, yet, others were posting about the same issue.

So, what did I say wrong? I was stating a fact is all.....here's my EXACT sentence:
"The admin above asked for tracert printouts from you guys, and no one has posted them yet."

So, WHAT exactly is your problem? What exactly did I do to YOU? I was trying to help... this is my point.. there are TOO many over sensitive people in these forums...

I guess, good luck with your lag and DC's? Have a good day? I figured out what your problem is? Buenas Suertes?

Smexxyfox, Moander, please keep the conversation regarding board etiquette to PMs. I'm grateful for the request to keep the conversation on topic regarding the Technical Issues and information necessary to solve such rather than anecdotal information, but let's keep the conversation to that. As DarthPanda16 points out, sarcasm doesn't travel well across the internet.

Does your internal network have a seperate router and modem? If so, look through your modem's installation manual for information about Bridge mode, if it supports it.

Baifang: here is the ticket responses I got: {my responses in yellow}

I wrote today:
Hi there and thank you for the prompt response.

OK, to answer a few of your queries (sorry for the wall of text, but there are a few points I would like to raise):

---

>>Have you been able to play ok? According to your account you have played some today. How have your DC issues been?

The DC issues are still there - from 7pm (CET) last night until about midnight (CET) I DCed constantly - I could not stay ingame more than 10 minutes. I think the servers don't recognize my DC and think I'm still ingame, hence your logs will show me ingame even though I am not. My guildies have been "escorting" my Char whenever I'm out of a safe zone since this problem began and one of them had to stay and guard my char for a considerable length of time on various occasions in the last few days - the server thinks I'm still there and my Char does not disappear. After midnight (CET) I managed to stay connected, with only two DCs, until about 3am (CET) when I DCed and finally decided to call it a night.

---

>>looked at the traceroutes

To be honest, as far as I'm concerned the tracerts are of limited usefulness, too many servers refuse ping responses these days for them to give any useful information. The INAP servers are refusing any ping responses within their server network (In any case, they provide the servers for PWI I think?). All my tracerts told me was that with a ping of 300-400 to the INAP server I should not be getting DCs like this.

---

>>Some nodes along the network from your PC to our servers in Cali may throttle traffic from SA if their IP address are to close to other countries that do generate spam or malicious traffic. It could be some computers along the route won't prioritize traffic from your region. Or your ISP's reputation with other companies on a global scale has caused soem traffic/throttling things to be put into place.

Here is a thought I had when looking at the tracerts... We (from SA) are being routed through Hong Kong and Osaka server nodes - could we be catching a backlash from the IP range blocks in place to prevent PW players from these regions accessing PWI servers?

Another thing that makes me doubt your idea here is that I play other online games, the servers being US, UK and Europe based, and I have no problems with them at all at the moment (except the usual ping never being lower than 250 - 300)

---

>>Your ISP may be throttling traffic. Contact them and let them know that these IP addresses/domains are safe.

Already done. I have given them the IP ranges you provided. I do this for each online game I play when I install it. I spoke to them again about the PWI IPs on Monday. I also have an unshaped account, so I have no throttling for that reason either. They know from experience how frustrated I get when I can't play my games, poor sods! I also have had our Telkoms infrastructure provider check my line and they tell me its clear and functioning fine.

---

>>You can try this website and see what speeds you get to the different cities listed.

My pings and speeds are fine on this and some other test systems. 250-400 pings to both East and West coast US servers.

---

I am on wired DSL access, I use a netgear router/modem hardwire connected to my PC. I have forwarded the port 29000 to the PW client and set permissions for PW on the router firewall. I have tried turning off all other firewalls and AV (also setting permissions within these for PW). I have tried using another user account on the PC as suggested on the forums. Not one of these actions have solved my problem, and I'm now at a loss as to what to do - and I don't want to stop playing PWI because of this!!!

Once again, thank you for your prompt and friendly response. I hope we can find a solution to this.

Kind regards
{Friday)

--- On Wed, 22/10/08, PWE QA Team <techsupport@perfectworldinc.com> wrote:

> From: PWE QA Team <techsupport@perfectworldinc.com>
> Subject: Re: [PWE QA Team #GQZ-36235-223] Login :: Unable to remain logged in - constant DC
> To: ****
> Date: Wednesday, 22 October, 2008, 12:54 AM

> Have you been able to play ok? According to your account you have played some today.
>
> How have your DC issues been?
>
> I've been researching your issues, and the forum users issues.
>
> I read through the thread, and looked at the traceroutes. Wow.
>
> It could be so many things causing that.
>
> Some nodes along the network from your PC to our servers in Cali may throttle traffic from SA if their IP address are to close to other countries that do generate spam or malicious traffic. It could be some computers along the route won't prioritize traffic from your region. Or your ISP's reputation with other companies on a global scale has caused soem traffic/throttling things to be put into place.
>
> Your ISP may be throttling traffic. Contact them and let them know that these IP addresses/domains are safe:
>
> Website www.perfectworld.com
> 64.74.129.32
> 64.74.129.33
>
> Sanctuary (PVE) pwigc2.perfectworld.com
> 29000:64.74.134.24
> 29000:64.74.134.25
> 29000:64.74.134.47
> 29000:64.74.134.48
> 29000:64.74.134.49
> 29000:64.74.134.50
> 29000:64.74.134.51
> 29000:64.74.134.52
>
> Lost City (PVP) pwigc3.perfectworld.com
> 29000:64.74.134.57
> 29000:64.74.134.58
> 29000:64.74.134.31
> 29000:64.74.134.32
> 29000:64.74.134.53
> 29000:64.74.134.54
> 29000:64.74.134.55
> 29000:64.74.134.56
>
> Heaven's Tear (PVE) pwigc4.perfectworld.com
> 29000:64.74.134.61
> 29000:64.74.134.62
> 29000:64.74.134.63
> 29000:64.74.134.64
> 29000:64.74.134.38
> 29000:64.74.134.39
> 29000:64.74.134.59
> 29000:64.74.134.60
>
> Patch Server http://pwipatch.perfectworld.com/patch/
> 74.217.110.111
> 74.217.110.112
> 74.217.110.113
> 74.217.110.114
> 74.217.110.115
> 74.217.110.119
> 74.217.110.120
>
> You can try this website and see what speeds you get to the different cities listed:
>
> http://www.speakeasy.net/speedtest/
>
> You can also try installing and running this program here for tracing your traffic route to our servers (pick an IP address number from the list above)
>
> http://www.visualroute.com/lite.html
>
> It can help give you a visual view of where your net traffic is going and getting hung up at.
>
> Let us know what you find out from your ISP, and/or if you come up with a solution.
>
> We hope to see you more in-game!
>
> -Perfect World Tech Support Team
> www.perfectworld.com
> http://support.perfectworld.com/
> Our Forums: http://pwi-forum.perfectworld.com/index.php
>
>
> On Tue, 21 Oct 2008 13:01:46 -0700, "friday" <****> wrote:
> > User: ****
> > Subject: Unable to remain logged in - constant DC
> > Problem: Login
> > O/S: Windows Xp Sp3
> > Server: Heavens Tear (PVE)
> > Role: ****
> > Date: 2008-10-18 12:59
> > Phone: ****
> > Name: ****
> > Email: ****
> >
> > Message:
> > Since Saturday 18 October I have had constant DC from the game servers, and now can mostly not get past the load screen after character selection.Please see the contents of this thread on PWI forums:http://pwi-forum.perfectworld.com/showthread.php?t=86131&page=2
My tracert is there, together with others experiencing the same problem.I am located in South Africa. I have been playing without problems since the start of CB.Thank youFriday
>
>