Leveling Contest Prize Payouts - SOLVED!

dvorak
dvorak Posts: 0 Arc User
edited September 2008 in General Discussion
EDIT: - The technical issues we experienced in paying out all of our leveling contest award winners has now been solved. Thank you again for your understanding and extended patience as we worked through this issue - enjoy your reward and please accept our sincerest apologies for the inconvenience.

Congratulations are in order to the throngs of Hardcore levelers who managed to hit level 40+ during the Closed Beta period!

To those of you have successfully reached this milestone, as promised, your account is now credited with 1000 Zen ready for use as you see fit.

note: In order to redeem your ZEN, please follow these steps:

1. Visit the following link: https://billing.perfectworld.com/

2. Log in using your username and password.

3. Select the server that you would like to deposit your ZEN to.

4. Select the amount of ZEN that you would like to deposit.

5. Click on the deposit button and you're done!

6. Go spend your cash shop currency in-game. You can access the cash shop by clicking the button located under your mini-map or by pressing ALT + O.
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Post edited by dvorak on
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Comments

  • ark
    ark Posts: 1,635 Arc User
    edited September 2008
    Y'know, I still didn't get mine.

    I checked there, and there was nothing.
    As a Guild,

    Live as One, fight as One, win as One.
    Strength in Unity,
    Order through Chaos,
    Victory united.
  • ranthe
    ranthe Posts: 0 Arc User
    edited September 2008
    you all know that you have to be level 10 to order or claim Zen right?

    and since you leveled to 40 in CB that shouldnt be a problem.
    [SIGPIC][/SIGPIC]
  • ark
    ark Posts: 1,635 Arc User
    edited September 2008
    I know. I'm 16 right now.
    As a Guild,

    Live as One, fight as One, win as One.
    Strength in Unity,
    Order through Chaos,
    Victory united.
  • ranthe
    ranthe Posts: 0 Arc User
    edited September 2008
    hmmm, i cant get the thing to let me get Zen at all. There something wrong here
    [SIGPIC][/SIGPIC]
  • ark
    ark Posts: 1,635 Arc User
    edited September 2008
    I wish I had Zen now. Spirit/health charms are too useful.

    Please fix this. I'd like my Zen.
    As a Guild,

    Live as One, fight as One, win as One.
    Strength in Unity,
    Order through Chaos,
    Victory united.
  • mikoto
    mikoto Posts: 0 Arc User
    edited September 2008
    Yeah, I didn't get my zen yet either...-,-
    [SIGPIC][/SIGPIC]
  • dvorak
    dvorak Posts: 0 Arc User
    edited September 2008
    sorry to hear that some of you are having problems accessing your contest award. Please email customerservice@perfectworldinc.com for assistance on this matter.

    Be sure to let them know that you should have been awarded 1000 zen for completing the Closed Beta leveling contest. They'll be able to help you from there.
    pwe_dvorak.jpg

    Follow me on twitter: http://twitter.com/pwe_dvorak
  • esy
    esy Posts: 39 Arc User
    edited September 2008
    Since a GM is actually in this thread, Can you please enlighten us on the priceing plan for ZEN? I know several people would love some offical word on the price, and and actually comment would put an end to speculation.
  • ark
    ark Posts: 1,635 Arc User
    edited September 2008
    Already done. I hope it works.
    As a Guild,

    Live as One, fight as One, win as One.
    Strength in Unity,
    Order through Chaos,
    Victory united.
  • ranthe
    ranthe Posts: 0 Arc User
    edited September 2008
    well i e-mailed about 20 minutes ago and got no reply yet.
    [SIGPIC][/SIGPIC]
  • ark
    ark Posts: 1,635 Arc User
    edited September 2008
    Me neither.
    As a Guild,

    Live as One, fight as One, win as One.
    Strength in Unity,
    Order through Chaos,
    Victory united.
  • mikoto
    mikoto Posts: 0 Arc User
    edited September 2008
    no response for me either
    [SIGPIC][/SIGPIC]
  • anyandrell
    anyandrell Posts: 64 Arc User
    edited September 2008
    The page for billing doesn't load. I mean, not only for the free zen, I was going to get my free zen and buy some more. But the billing page doesn't load.
  • anyandrell
    anyandrell Posts: 64 Arc User
    edited September 2008
    Ok, nevermind. The link provided in this thread works. The link for "charge" on the home page doesn't.
  • zezix
    zezix Posts: 337 Arc User
    edited September 2008
    It took me forever to get my Zen. The site kept not loading and stuff, was really annoying.
  • oceanbeyond
    oceanbeyond Posts: 4 Arc User
    edited September 2008
    I tried to email cusomerservice@perfectworldinc.com, but I received this:

    http://i466.photobucket.com/albums/rr25/MindUsurper/email.jpg
    Character:

    Usurper - Barbarian
  • ranthe
    ranthe Posts: 0 Arc User
    edited September 2008
    Ok, look. Something is messed up here and i want my free Zen. I made it to level 40 in CB, just barely but I did. My character's name was Lionidas. I have tried to e-mail twice, once i got the failed e-mail return, and the second time i got no answer.

    I tried to log into the billing site for a while today and it wouldnt work. Now i finally get to log in and it says I DON'T HAVE FREE ZEN?! Someone fix this quickly.
    [SIGPIC][/SIGPIC]
  • dankmonkey
    dankmonkey Posts: 1 Arc User
    edited September 2008
    Excuse me I hit lvl 40 and I haven't received my ZEN but my friends have. I go to the link and it says NO ZEN. So where is it. I was SEXYMEAT in LOST CITY for CB. someone stole my name for OB.
  • ranthe
    ranthe Posts: 0 Arc User
    edited September 2008
    That means the two of us are in the same boat.

    I want a GM here now to fix this.
    [SIGPIC][/SIGPIC]
  • joeyknight
    joeyknight Posts: 12 Arc User
    edited September 2008
    I also didn't get my zen. My character name was Gwen, & hit lvl 40 w/5 hours left of CB. My email didn't go through, apparently address doesn't exist, same as above. When I log in, it says status: unverified, zen balance: o zen.
  • sahrai
    sahrai Posts: 5 Arc User
    edited September 2008
    I also haven't received my free zen... sent an email over an hour ago.
    Official PWI irc: irc.deltaanime.net #pwint
    IdleRPG with hilarious customizations included. No chat penalty; others remain the same.
  • lipe124
    lipe124 Posts: 0 Arc User
    edited September 2008
    mine worked 1st time, great job
    [SIGPIC][/SIGPIC]
    Higurashi no Naku Koro ni - Go watch it alone ;)
  • mas
    mas Posts: 66 Arc User
    edited September 2008
    lipe124 wrote: »
    mine worked 1st time, great job

    Lol there is always an anomaly in the bunch (I mean no offense). I was lvl 42 and haven't received my zen yet either. I'm lvl 10 in game now so hopefully it gets fixed soon.
    [SIGPIC][/SIGPIC]
    いっしょにヴェスパでとうきょうにいきましょうか？
  • magicsky
    magicsky Posts: 4 Arc User
    edited September 2008
    i was 45 in CB (Holysky) and didn't get any Zen in OB so far... i really tried everything and wrote an e-mail to the support about 10 hours ago - still no reply :(
    I also checked if there's another char with the same name on pve and it isn't.
    Maybe this will help... :rolleyes:
  • mikoto
    mikoto Posts: 0 Arc User
    edited September 2008
    and still no email reply or zen
    [SIGPIC][/SIGPIC]
  • seph2
    seph2 Posts: 40 Arc User
    edited September 2008
    BUMP...I didn't get my Zen, i was lvl40, i emailed customer support yesterday, havne't get reply "YET" so we will see....
  • maximusgod
    maximusgod Posts: 0 Arc User
    edited September 2008
    I still have not received mine yet.
  • zoefox
    zoefox Posts: 225
    edited September 2008
    I got mine right away and already spent it all.
  • mas
    mas Posts: 66 Arc User
    edited September 2008
    oceanbeyond wrote: »
    I tried to email cusomerservice@perfectworldinc.com, but I received this:

    http://i466.photobucket.com/albums/rr25/MindUsurper/email.jpg

    Same here. I tried twice, but with the same results each time. I'm a patient person in general, but my time is limited here and this issue has already cost me an hour...
    [SIGPIC][/SIGPIC]
    いっしょにヴェスパでとうきょうにいきましょうか？
  • junk
    junk Posts: 209 Arc User
    edited September 2008
    dvorak wrote: »
    sorry to hear that some of you are having problems accessing your contest award. Please email cusomerservice@perfectworldinc.com for assistance on this matter.

    Be sure to let them know that you should have been awarded 1000 zen for completing the Closed Beta leveling contest. They'll be able to help you from there.
    dvorak wrote: »
    cusomerservice@perfectworldinc.com
    dvorak wrote: »
    cusomer

    Way to go, no wonder nobody was getting replies. GG.

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