08/15/23 [MAINT] PWI SERVER MAINTENANCE (COMPLETE)

heerohex#3018
heerohex#3018 Posts: 4,885 Community Moderator
edited August 2023 in Official Announcements
Please feel free to update if needs be.
Maintenance tonight is expected to start around 23:00 PDT, I will try to update as I can for any changes.

* 08/15/23 23:00-03:00 PDT (8:00am - 12:00pm CET)
All times and dates are approximate to location and use MM/DD/YY

Maintenance is expected to last approximately 4 hours, so during that time you will not be able to access the live servers.
*Maintenance times are tentative and are subject to change at any time. Actual end times will vary depending on the progress of the maintenance.
Maintenance notes:
Evening all, Tonight is mainly just for a restart of the server tho there are some minor fixes as well.


Thank you for your patience and we apologize for the inconvenience.
.
Question For This Week!
Question of the week - Anyone got a good question?

Thanks.
- Support Ticket - ARC Forums - PW Wiki -

- Support Contact -

Post edited by heerohex#3018 on
Tagged:

Comments

  • meow101
    meow101 Posts: 68 Arc User
    Will there be any anniversary events next month?
  • kennstenet
    kennstenet Posts: 5 Arc User
    What about the Wildwalker Gear?
  • heerohex#3018
    heerohex#3018 Posts: 4,885 Community Moderator
    meow101 wrote: »
    Will there be any anniversary events next month?

    I have asked. At this point I'm not sure of any plans. It's more likely I won't be told either sadly.

    But like I said I have asked.

    Thanks.
    - Support Ticket - ARC Forums - PW Wiki -

    - Support Contact -

  • heerohex#3018
    heerohex#3018 Posts: 4,885 Community Moderator
    kennstenet wrote: »
    What about the Wildwalker Gear?

    Is this the R9?
    To be fair I'm out of town on this one is it just you can't get R9 at all or just can't get a pwi version?

    I know in the past they have delayed R9 for new classes tho I don't think the class is new new to say.

    I'll mention it when I can.

    Thanks.
    - Support Ticket - ARC Forums - PW Wiki -

    - Support Contact -

  • meow101
    meow101 Posts: 68 Arc User
    heerohex#3018 wrote: »
    kennstenet wrote: »
    What about the Wildwalker Gear?

    Is this the R9?
    To be fair I'm out of town on this one is it just you can't get R9 at all or just can't get a pwi version?

    I know in the past they have delayed R9 for new classes tho I don't think the class is new new to say.

    I'll mention it when I can.

    Thanks.

    Wildwalkers cant get our r9 version. Which means they also cant boundless version as well. So if they want to go g17 armor route, they need to take the long way through either r8 or base g17.
  • sabinoalhandra
    sabinoalhandra Posts: 6 Arc User
    meow101 wrote: »
    heerohex#3018 wrote: »
    kennstenet wrote: »
    What about the Wildwalker Gear?

    Is this the R9?
    To be fair I'm out of town on this one is it just you can't get R9 at all or just can't get a pwi version?

    I know in the past they have delayed R9 for new classes tho I don't think the class is new new to say.

    I'll mention it when I can.

    Thanks.

    Wildwalkers cant get our r9 version. Which means they also cant boundless version as well. So if they want to go g17 armor route, they need to take the long way through either r8 or base g17.

    Basically they need double of 4-1 mats that means 400 runs and thats alot of runs...
  • Unknown
    Unknown
    edited August 2023
    This content has been removed.
  • heerohex#3018
    heerohex#3018 Posts: 4,885 Community Moderator
    drebe69#5253 wrote: »
    Why is the character selection unavailable - equal to not being able to play the game on DA

    As far as I know everything is working ok. If I hear anything I'll let people know.

    Thanks.
    - Support Ticket - ARC Forums - PW Wiki -

    - Support Contact -

  • sharpestsharpie
    sharpestsharpie Posts: 28 Arc User
    heerohex#3018 wrote: »
    drebe69#5253 wrote: »
    Why is the character selection unavailable - equal to not being able to play the game on DA

    As far as I know everything is working ok. If I hear anything I'll let people know.

    Thanks.

    DA hasnt been able to log for 2 hours. Started as not being able to log in ("Character list is unavailable'). Then everyone started to disconnect and now we can't log on to the DA server. Other servers seem to be fine.
  • heerohex#3018
    heerohex#3018 Posts: 4,885 Community Moderator
    sharpestsharpie wrote: »
    heerohex#3018 wrote: »
    drebe69#5253 wrote: »
    Why is the character selection unavailable - equal to not being able to play the game on DA

    As far as I know everything is working ok. If I hear anything I'll let people know.

    Thanks.

    DA hasnt been able to log for 2 hours. Started as not being able to log in ("Character list is unavailable'). Then everyone started to disconnect and now we can't log on to the DA server. Other servers seem to be fine.

    Please log a ticket with the team for now.

    If I hear anything I'll update.

    Thanks.
    - Support Ticket - ARC Forums - PW Wiki -

    - Support Contact -

  • sharpestsharpie
    sharpestsharpie Posts: 28 Arc User
    heerohex#3018 wrote: »
    sharpestsharpie wrote: »
    heerohex#3018 wrote: »
    drebe69#5253 wrote: »
    Why is the character selection unavailable - equal to not being able to play the game on DA

    As far as I know everything is working ok. If I hear anything I'll let people know.

    Thanks.

    DA hasnt been able to log for 2 hours. Started as not being able to log in ("Character list is unavailable'). Then everyone started to disconnect and now we can't log on to the DA server. Other servers seem to be fine.

    Please log a ticket with the team for now.

    If I hear anything I'll update.

    Thanks.

    GM team was notified via live chat when the issue was occuring.
  • heerohex#3018
    heerohex#3018 Posts: 4,885 Community Moderator
    sharpestsharpie wrote: »
    heerohex#3018 wrote: »
    sharpestsharpie wrote: »
    heerohex#3018 wrote: »
    drebe69#5253 wrote: »
    Why is the character selection unavailable - equal to not being able to play the game on DA

    As far as I know everything is working ok. If I hear anything I'll let people know.

    Thanks.

    DA hasnt been able to log for 2 hours. Started as not being able to log in ("Character list is unavailable'). Then everyone started to disconnect and now we can't log on to the DA server. Other servers seem to be fine.

    Please log a ticket with the team for now.

    If I hear anything I'll update.

    Thanks.

    GM team was notified via live chat when the issue was occuring.

    So ive had confirmed that the team are looking into the issues, as of this post we do not have an ETA for this issue.

    Should anything change and I get a notification ill post and update.

    Thanks.
    - Support Ticket - ARC Forums - PW Wiki -

    - Support Contact -

  • cata#6561
    cata#6561 Posts: 1 Arc User
    do u seriously dont know anything after 4 hours of problems on DA server? your paying players dont deserve answers? how about the chivalry points lost during all this time? do u really need to work on annoucements. u cant keep ppl in the dark like that.
  • heerohex#3018
    heerohex#3018 Posts: 4,885 Community Moderator
    edited August 2023
    cata#6561 wrote: »
    do u seriously dont know anything after 4 hours of problems on DA server? your paying players dont deserve answers? how about the chivalry points lost during all this time? do u really need to work on annoucements. u cant keep ppl in the dark like that.

    Im only a player my self, sadly i have access to as much information as you do. Yes I can ask but normally I get as much info as the standard player.

    From my standing at this point I can only confirm that there is an issue, The team know about the issue and are working to fix it.

    If you would like to get an update it may be worth trying the support team to see if they can give any further info.

    Thanks.
    - Support Ticket - ARC Forums - PW Wiki -

    - Support Contact -

  • heerohex#3018
    heerohex#3018 Posts: 4,885 Community Moderator
    I understand that we have ongoing issues with DA however the Maint was completed so I am now marking this as completed.

    Thanks.
    - Support Ticket - ARC Forums - PW Wiki -

    - Support Contact -

  • rikurebirths
    rikurebirths Posts: 34 Arc User
    edited August 2023
    heerohex#3018 wrote: »
    I understand that we have ongoing issues with DA however the Maint was completed so I am now marking this as completed.

    Thanks.

    What do you even mean? No one from DA can log in still.
  • avatarfreeman
    avatarfreeman Posts: 29 Arc User
    I got on PWI but only West. DA and East are down and no ETA
    Can not retrieve character list i7zg6kkkqsb4.png
  • antonio0590
    antonio0590 Posts: 159 Arc User
    Dang. Imagine yelling at the messenger for trying to help.
  • omi#9798
    omi#9798 Posts: 1 Arc User
    Why dawnglory server is not working?
  • heerohex#3018
    heerohex#3018 Posts: 4,885 Community Moderator
    omi#9798 wrote: »
    Why dawnglory server is not working?

    Server had issues from last night. Sorry I don't know much more than that.

    I'll ask for an update. Best I can do.

    Thanks.
    - Support Ticket - ARC Forums - PW Wiki -

    - Support Contact -

  • melody#5149
    melody#5149 Posts: 67 Arc User
    Hi Hero,

    Appreciate all you do for us.

    How is it possible that all 3 other servers are still alive and its been 15 hours +- since the issue occured for DA and we still did not receive an official announcement of the situation? All the DA players are anxious and want to know what happened to their toons, progression, items, ... . It is a very unsettling situation for all of us.
  • heerohex#3018
    heerohex#3018 Posts: 4,885 Community Moderator
    melody#5149 wrote: »
    Hi Hero,

    Appreciate all you do for us.

    How is it possible that all 3 other servers are still alive and its been 15 hours +- since the issue occured for DA and we still did not receive an official announcement of the situation? All the DA players are anxious and want to know what happened to their toons, progression, items, ... . It is a very unsettling situation for all of us.

    Hi I've received a report that they have identified the issue and are working to resolve this now.

    From the team.

    Apologies for the inconvenience caused.

    They hope to have the server back online soon.

    Thanks.
    - Support Ticket - ARC Forums - PW Wiki -

    - Support Contact -

Categories