Current state of PWI

Another pwi ticket made, and also sent to other parties. Wanted to post it here as well.

Im forwarding this support ticket, ive sent to Arc Games Support, to you guys as well since i want this game to flourish once more, and it really has the content available to do so. With only a little actual care for the players and the game itself. Through the presentation made from arc games is the information about this game also that it has netted 200 million+ dollars. At the same time in other regions as Russia and China the game is BIG because the developers/admins care about the game. When this has been said, alot of players has spent thousands of dollars, and would like to be able to continue playing their characters with joy.

I dont know if this is the right place to be sending this, but i hope i can get some kind of support in forwarding this to the right people so changes can be made, money can be spent, and fun can be had.

Hi boys, girls, men and women. Im writing this ticket and i want it reffered over to the head gms. Im also gonna send this message to Embracer Group together with trying to come in contact with Gearbox, head arc office and at the same time the PW China to hear what youre telling them about hotfixes and bugs.
Youre losing alot of profit and players in your game as it stands currently. The cause of this is that you wont fix bugs, put in missing items and fix ruined content.
You havent paid out XTW rewards since ever, you wont update chronohunt, and you wont implement features made (on both china and russian versions) to aid new players, or old returning players catch up in their pursuit to join pvp or even farming(i can send you screenshots of a few features they have if needed proof). You wont fix arena, so we cant farm our items either.
On top of this the "new" g18 weapon is nowhere near approachable even for "whales"(referred to being the cashers that want to have the best gear and do spent the required money to get anything) to get the weapon. In so make it more approachable with introducing packs with the mats for the weapon in it, or something else equivalent, SO WE CAN GET MORE COINS TO TRADE WITH ALSO. (servers are emptied out because of the implement of silver coins thats untradeable, together with the loss of cashers.)
Im comming to you with these SOLUTIONS: Set the gold prices down or increase the gold amount pr dollar/eur/gbp.
(russian server is 1000 gold = 166 dollars and you can get WAY MORE stuff)
Update the boutique fashion stuff.
Update the coupon and fortune key rewards.
Fix the forges so monkeys r9 can be made and the ultimate dustfall relics can be used.
Fix Chronohunt so g18 cape can be made Fix NR rates (takes 1 full year literally of doing events and quests to get ONE lv8 glyph through gold blade tokens)
Implement the g17 rent npc (new way to get people spend gold)
Implement ways for newcommers/returning players to catch up (there is for example an option to use nw coins to buy EXP and Reputation, free r8 gears+g17r1 wep upon lvling within 30 days etc. On the russian server)
You should make it so nr is a FULLY JOINT CROSS SERVER between ALL SERVERS like xnw is. This will promote an insentive for people to gear up as here would be the possibillty for full scale pvp. (DA+TI one side, TW+ET on the other or some other type of mixmatch)
Implement the farmable keys AGAIN for Twilight Temple Revisited 1 and 2 (people log on for 1-2 hours, this isnt showing a game thats alive, which it very possibly could be)
At this current time in the game people have literally NO insentive to cash, and people are leaving to play private servers to get the full experience of pvp, thats not possible or limited. Your loss of interest, is a sight thats making alot of people dissapointed and sad. MANY people long for the enjoyment of playing the game again, but the "free to play" experience is lost too (you cant even farm r9 gears like you can on russian and china versions and the g17 gear is completely p2w too even though it has a farmable aspect.) Making these type of changes would bring alot more traffic back to the game, as people would get the chance to feel the progression Again.
With these implements you would also see MORE cashing in your game, as these people wont seek out black market trading options for their gear and new chars.
My reasoning for this statement is: GAME IS APPROACHABLE with these changes. (you have made over 200m dollars over the course of this game, and it has way more to give. Stop being stupid about it and make it flourish again. Its a very good game, and its extremely loved by your playerbase. You have the money, you have the abillity, therefore you have the responsibility.)


Edit:
I couldnt ever imagine that a company would let their Chinese and Russian counterparts outdo and destroy them in game management