Server Issues resolved - 05/09/19 - Update 05/11/19 0804 UTC. By H.

heerohex#3018
heerohex#3018 Posts: 4,885 Community Moderator
edited May 2019 in General Discussion
Server Issues.

Update, 05/11/19 0802

So apparently a fix was applied late night.

If we are still having issues please say. And log a ticket with support.

Thanks.

Update 23:14 UTC.

Issuse remain.

The team have confirmed it's being looked into and is affecting other games FW.

No further updates from me now until early UTC time.

Thanks.

Update 05/10/19 21:05 UTC.
This is a mass response regarding the login issues to PWI and Forsaken World.

If you are receiving an invalid username/password error message when attempting to login to either PWI or Forsaken World, please try again now. This issue appears to be intermittent, so for now the only resolution is to either keep trying, or try again at a later time.

Our engineers are currently investigating the cause of the issue. We will update this ticket when the issue has been resolved.

We appreciate your patience and support!
​​
- Support Ticket - ARC Forums - PW Wiki -

- Support Contact -

Post edited by heerohex#3018 on
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Comments

  • sunlightfalls
    sunlightfalls Posts: 29 Arc User
    edited May 2019
    I've been trying to log in for some time now and I keep timing out. Anyone else having this same issue?
    Post edited by heerohex#3018 on
  • irisea
    irisea Posts: 3 Arc User
    Me too... same exact thing.
  • obielle
    obielle Posts: 1,214 Community Moderator
    The servers aren't down but it looks like there's an issue with the login servers. I noticed Etherblade is also having issues but I didn't check Tideswell or Dawnglory.
    Roxxannae - Twilight Temple
    Official PWI Wiki • PWI Wiki Updates • Support Ticket

    Support Email: support@gearboxsf.com
  • vcanime15
    vcanime15 Posts: 11 Arc User
    My friends and I are having the same issue, cant log in west coast servers but others are fine
  • Unknown
    Unknown
    edited May 2019
    This content has been removed.
  • shopcheese
    shopcheese Posts: 758 Arc User
    edited May 2019
    You can log in but its really hard to do, theres a small window of few seconds once in a while where you can log in. Its pretty much just guessing and hope you make it in.
    The server itself isnt laggy when you first are online.
  • tchp
    tchp Posts: 25 Arc User
    Yes it does look like TT is down
    NmnIA7U.jpg
  • jwj7691
    jwj7691 Posts: 1 Arc User
    same been trying to log into TT server but its flat lined for hours now
  • mobgobblers
    mobgobblers Posts: 35 Arc User
    hopefully they compensate us for this login issuse it has been iffy all morning my time
  • yaycool
    yaycool Posts: 2 Arc User
    ever one haveing same probs hope they fix it
  • mimiskysa#4762
    mimiskysa#4762 Posts: 35 Arc User
    Annnnd server shutdown
  • asterelle
    asterelle Posts: 861 Arc User
    Can monitor the server status with this image:

    current.png
    ​​
    xUxFqFl.png
    PWI Calculators
    PWE Forums Enhancement Extension
  • obielle
    obielle Posts: 1,214 Community Moderator
    edited May 2019
    Image doesn't seem to be updating for me. I see Twilight Temple server is back up at least

    EDIT: Now I can't log into Twilight Temple with my alt and Etherblade is going between having ping and having no ping hmmm lol

    EDIT 2: Twilight Temple and Etherblade seem to be up for now...fingers crossed
    Roxxannae - Twilight Temple
    Official PWI Wiki • PWI Wiki Updates • Support Ticket

    Support Email: support@gearboxsf.com
  • sunlightfalls
    sunlightfalls Posts: 29 Arc User
    Twilight Temple is't up for me
  • heerohex#3018
    heerohex#3018 Posts: 4,885 Community Moderator
    Everything ok now?

    O can't see from where I am. TT and ET where offline for most of the maint so I get the feeling.

    Since last post was a few hours ago I'm guessing it's OK now?

    Thanks.
    - Support Ticket - ARC Forums - PW Wiki -

    - Support Contact -

  • combatwombat#4610
    combatwombat#4610 Posts: 2 Arc User
    it crashed again at around 0:35am tt server time
  • heerohex#3018
    heerohex#3018 Posts: 4,885 Community Moderator
    combatwombat#4610 wrote: »
    it crashed again at around 0:35am tt server time

    OK everything Ok now. I'm sure the team will pick up on it if their are continus issues.

    Thanks.
    - Support Ticket - ARC Forums - PW Wiki -

    - Support Contact -

  • kissmyhash
    kissmyhash Posts: 8 Arc User
    its 11:31 a.m. where i am. when i try to log into the game. the server lists shows etherblade/3000ms/population-medium. all other servers say 100-200ms/ population medium.
    i cannot connect to etherblade. i have friends online right now so i know the servers are up, but a few other friends of mine are having the same issue in different parts of the us. whats going on?
  • chorl#0947
    chorl#0947 Posts: 1 Arc User
    Am in New Zealand and i cant log in ether yet i got one logged in on that server already.
  • sureheal69
    sureheal69 Posts: 1 Arc User
    why is is only etherblade server not connecting all the other servers are good need to get this fixed
  • chaskadaye
    chaskadaye Posts: 22 Arc User
    I'm in USA and can't connect either. Just shows three slash dots where the population usually is.
  • shopcheese
    shopcheese Posts: 758 Arc User
    The login issue continues!
    stay tuned for next episode...
  • heerohex#3018
    heerohex#3018 Posts: 4,885 Community Moderator
    I've sent a message on this now.

    It's affecting both West coast servers.

    I'll update if I hear anything back.

    Thanks.
    - Support Ticket - ARC Forums - PW Wiki -

    - Support Contact -

  • heerohex#3018
    heerohex#3018 Posts: 4,885 Community Moderator
    Please se tt issues thread.

    Will merge in a few.

    Thanks.
    - Support Ticket - ARC Forums - PW Wiki -

    - Support Contact -

  • heerohex#3018
    heerohex#3018 Posts: 4,885 Community Moderator
    edited May 2019
    All,

    West coast servers have been reported and the Team are aware.

    Please do not contact Support regarding this issue to allow them to deal with it easier.

    As usual I'll update again if I hear anything.

    Thanks.
    Post edited by heerohex#3018 on
    - Support Ticket - ARC Forums - PW Wiki -

    - Support Contact -

  • cuterock11
    cuterock11 Posts: 1 Arc User
    its still act up were time out
  • iranyamamoto#7748
    iranyamamoto#7748 Posts: 2 Arc User
    this game is dying faster after Kalyst has left the staff
  • chaskadaye
    chaskadaye Posts: 22 Arc User
    edited May 2019
    heero200 wrote: »
    All,

    West coast servers have been reported and the Team are aware.

    Please do not contact Support regarding this issue to allow them to deal with it easier.

    As usual I'll update again if I hear anything.

    Thanks.

    Thanks for keeping us updated!
    Post edited by heerohex#3018 on
  • fateblade
    fateblade Posts: 19 Arc User
    ...
    Member since: 09/02/2008
  • misanno
    misanno Posts: 53 Arc User
    dawnglory is completely fine, LAGGY but fine,
    tideswell is ok,
    etherblade and twilight temple, im able to log into them, but every single character i made on them, are missing, i just wanted my mystic to get ancient gifts from the log in rewards, and cant even do that

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