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Log in timeout?

lexxfxlexxfx Posts: 11 Arc User
edited February 1 in Support Desk
Been trying for the past 1 hour to log an alt in and keep getting log in timeout after 20+ seconds - close and restart client cos stupid arc login bs.. timeout again. close and restart new client again.. timeout. repeat..

Been happening the whole day, some clients managing to connect after 1 try, some after 50

Comments

  • boo4uboo4u Posts: 425 Arc User
    keep doing it your bound to get back to afking again man.

  • heero200heero200 Helper Extraordinary Posts: 3,712 Community Moderator
    All clients need to log in via arc.

    You have to close arc and log in via the other account for a second to be online.

    In short you need to Log ARC on the account your logging in and launch the game from ARC, or it will fail.

    Thanks.​​
  • lexxfxlexxfx Posts: 11 Arc User
    Yeah i have been doing that and it is still the same.

    Thanks
  • gas2016#5086 gas2016 Posts: 42 Arc User
    Did you wait for a few seconds after you closed Arc? If not, try that.

    Sometimes Arc and it's executables (like 3x ArcOSBrowser.exe and 2x ArcOSOverlay.exe) stay in memory so you could check and close if they're still active as a background process using Task manager.
  • faprofapro Posts: 1 Arc User
    i want to rec0ver old account but forgot the email and password can u comment on that please i am sure there are many players with same problem
  • sjampiesjampie Posts: 429 Arc User
    fapro wrote: »
    i want to rec0ver old account but forgot the email and password can u comment on that please i am sure there are many players with same problem

    You need that e-mail to recover your old account. See https://support.arcgames.com/ for more info.

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