Territory Wars Winners

Xuela - Heavens Tear

_evil_angel - Heavens Tear wrote: »

can u like give my reward to someone else.... I have so many of those weaps and pandas they just take up space in my mailbox. Yea yea i should just npc them, but i would rather give them away. Maybe you can send it to someone in voitage, seeing i dont think they will ever win one. b:victory

omg LMFAO b:laugh

Eirghan - Sanctuary

zoner112012 wrote: »

I wouldn't hold my breath.....that this even happens ANYTIME soon.

The best part is, is it's probably the simplest little implementation to have it done too b:laugh

Well, reset is the coming week so lets hope that they plan on sending the rewards at least togetherb:sad

I would joke about 2 seasons but considering the outcome after my last joke i think ill just shut up now b:shutup

KrittyCat - Dreamweaver

Eirghan - Sanctuary wrote: »

The best part is, is it's probably the simplest little implementation to have it done too b:laugh

Well, reset is the coming week so lets hope that they plan on sending the rewards at least togetherb:sad

I would joke about 2 seasons but considering the outcome after my last joke i think ill just shut up now b:shutup

yetweallfalldown wrote: »

Just to follow up, we have a post up on the blog now: http://www.arcgames.com/en/games/pwi/news/detail/9355543-pwi%3A-territory-wars-season-8-begins-today%21

I'm still hunting down information for season 6 and season 7 winners. Stay tuned.

That's the best we have for an actual answer right now. b:surrender

Monoftalmus - Heavens Tear

RAWR - testing sig

enelimm

Hi everyone!

This is finally coming to a happy end! You should receive your rewards via in-game mail within a couple days. We genuinely appreciated your patience and your help with this, so we have also added a free War Avatar Pack S for each of you!

Regarding Karma and Requiem, sadly we were not able to retrieve all the data and schedule an in-game item send. Obviously we'll work around this and they will get their due as well I am contacting the guild leaders (scrubby and _Slevin_) via e-mail and will send them a bunch of Arc codes in the upcoming days, so that they can distribute the prizes to their guild members. If you see them around, tell them to check their inbox!

I'd like to thank you again for your understanding, especially the people I talked to via PM. Being able to talk calmly and cooperate really helps to solve the issues and get things done. Please keep on being awesome
As always don't hesitate to answer this thread or contact me via the FR Facebook page should you have any problem or questions. I'll do my best to help!

Cheers,

Update: Good last-minute news! It looks like we've been able to get Requiem and Karma's data as well The send is currently planned for today, 7/2 at 11AM PDT. Enjoy the game!

ovenusarmanio

@enelimm @yetweallfalldown

The TW weapons got sent to some people who were not in the faction, and some people who were in the faction didn't get one.

zoner112012

To clarify since my thread was closed and this thread was brought back up, people not even in winning TW factions got TW rewards mailed to them while other people in the TW winning factions didn't get it. This is a problem that needs to be addressed. Someone suggested sending in a ticket and while that may help clearly there was an error made. It is nice to know that they attempted to push out the rewards but I really can't see how hard it is to mess this up. Can't they access the guild list for the factions that won the TWs and just send the rewards as a mass mail to said faction members? Either way this needs to be fixed.

tiyassomu

I'm QQme we won the last TW season I haven't received my TW reward yet, most of my guildmates have already got there reward. What's going on?

Character: _Arjun_
Server: Raging Tide

de4thproof

Probably the best thing to do right now is wait for a couple of days, since Enelimm said the rewards will be mailed out in a couple of days.

In our faction (Tempest), we had members that had switched their characters, and received the rewards on both, and quite a bunch of members, that haven't received their rewards yet.

I'm already putting together a list of the members that haven't got their rewards yet, and if there is no change, send the list by sending a ticket. I hope the rest of the rewards will be sent out soon though

dblazen1

de4thproof wrote: »

Probably the best thing to do right now is wait for a couple of days, since Enelimm said the rewards will be mailed out in a couple of days.

In our faction (Tempest), we had members that had switched their characters, and received the rewards on both, and quite a bunch of members, that haven't received their rewards yet.

I'm already putting together a list of the members that haven't got their rewards yet, and if there is no change, send the list by sending a ticket. I hope the rest of the rewards will be sent out soon though

DP, you forgot a very important thing.
It's Soon™
instead of soon

aphrodita

hi, is this about season 6 or season 7 rewards? season 7 winners have not even been announced yet.

xxxthekidxxx

Considering how much money you guys leech off people, you guys need to employ some people who are "capable" of doing the job properly maybe also hire some good coders, I mean my god so many glitches in game. I think my grandma can do a better job lol

enelimm

Thanks a lot for reporting this. I'm as sorry as you that it's not over yet

Sadly, many things can go wrong with data pulls. It involves a lot of technicality and criterias can become inaccurate for various unexpected reasons. Even with a good preparation and the best intentions in mind, it is really tough to foresee these issues.

In any case, we are looking into what went wrong and how to handle this. I will keep you updated once we know more.

Cheers!

eirghan

Yup. Game husband who wasn't in faction for Season 6 received a reward. I was in faction since season 6 and haven't received anything..... Submitted a ticket.

zoner112012

enelimm wrote: »

Thanks a lot for reporting this. I'm as sorry as you that it's not over yet

Sadly, many things can go wrong with data pulls. It involves a lot of technicality and criterias can become inaccurate for various unexpected reasons. Even with a good preparation and the best intentions in mind, it is really tough to foresee these issues.

In any case, we are looking into what went wrong and how to handle this. I will keep you updated once we know more.

Cheers!

Awesome a response by somebody that works for PWE...now this is rare and actually something I can say thanks for the response.

eirghan

Been almost 36 business hours and no ticket response. Well, at least the support staff aren't copying and pasting non-sensical answers in regards to the problem. Thumbs up PWI!

zoner112012

Watches this slowly slip down the forums to be forgotten....oh look I bumped it.


Why isn't this pinned to the top since this is a current and ongoing issue still? I will say my wife submitted a ticket as she didn't get her TW rewards and has yet to have a response. She submit a ticket over 2 days ago. Usually i get a response quick on anything.....what's going on here?

enelimm

Hi everyone,
Just confirming that we are still working and progressing on this issue. We manually collected the winners' data and will send the missing rewards using another tool. However we need to check a couple things with this tool before proceeding, so I have to ask you to keep on being patient. I will keep on updating you about the situation whenever there are significant news

zoner112012

enelimm wrote: »

Hi everyone,
Just confirming that we are still working and progressing on this issue. We manually collected the winners' data and will send the missing rewards using another tool. However we need to check a couple things with this tool before proceeding, so I have to ask you to keep on being patient. I will keep on updating you about the situation whenever there are significant news

Thanks a LOT for the update. Hopefully it all works and people get their rewards.

eirghan

I got mine in the mail today! Praise Pan Gu! Thank you~

enelimm

Great news: The item send was done and seems successful so far! \o/ It looks like just a few sends failed, so if you're the only one among your guildmates who didn't receive your due, you can contact Support.
Feel free to post here if you notice further issues. Thanks again for your comprehension and your help!

rocky19

Enelimm,

When can we expect the reward for season 7 winners.

enelimm

I can see here that TW7 winners haven't been announced yet. There is some cool stuff (coming today!) that has kept us pretty busy these days, so I will wait a couple more days before asking. Thanks for reminding me, I set myself a reminder to send a reminder this week :P I'll keep you informed.

rocky19

Thank you.

bellaviv

enelimm wrote: »

I can see here that TW7 winners haven't been announced yet. There is some cool stuff (coming today!) that has kept us pretty busy these days, so I will wait a couple more days before asking. Thanks for reminding me, I set myself a reminder to send a reminder this week :P I'll keep you informed.

Good news, will be looking forward. Thank you Enelimm

eirghan

Thank you enelimm for communicating with us. We all appreciate it even if a few of us foam at the mouth a bit

enelimm

Hi all! I just received confirmation that we will take care of TW7 winners in the upcoming days. You should get your rewards within a couple weeks I'll keep you updated when I know more!

asterelle

enelimm wrote: »

Hi all! I just received confirmation that we will take care of TW7 winners in the upcoming days. You should get your rewards within a couple weeks I'll keep you updated when I know more!

Sounds good thanks for the update. ​​

mintsummer

Hey everyone, we are working on winners from TW Season 7. I noticed some players are 3 times winners. Any idea on what extra you want? Besides your shinny, AFK weapon. lol

asterelle

mintsummer wrote: »

Hey everyone, we are working on winners from TW Season 7. I noticed some players are 3 times winners. Any idea on what extra you want? Besides your shinny, AFK weapon. lol

You know there's another unreleased set of ceremonial weapons with the same stats as the TW ceremonial weapons but they look different. This is the item you need to trade for it http://www.pwdatabase.com/pwi/items/35570

For comparison here is the TW ceremonial bow: http://www.pwdatabase.com/pwi/items/31710
and this is the unused ceremonial bow made from the above item: http://www.pwdatabase.com/pwi/items/35369​​