I'm not against doing all my quests but...
Comments
-
SylenThunder - Sanctuary wrote: »Who do you want in your squad?
A. Someone that actually plays the game, and has learned not only how to play their character effectively, but also how their character works with the other classes in the squad during a given situation.
Or...
B. Someone that just leveled as fast as they could, and doesn't know how to play their class, or work with others in a team. (Regardless of what gear they are wearing.)
In some instances, it can have a huge impact on your ability to complete it.b:surrender
I know many people who have power leveled and know their classes very well. I also know many people who have taken their time , months and months to level and still don't know much about the game nor their class.
Your "A" and "B" can be further added with many more situations.
Questing does not at all mean the person knows anything, while likewise power-leveling does not guarantee not-knowing. While the opposites can also be true.
The level of knowledge falls to the person themselves. If they want to learn, they will. If they don't, no amount of quests, FC, bhs or anything is going to matter.
People need to stop stating these two scenarios as absolute and exclusive to each other.
Also, the terminology of "actually playing the game" is severely flawed. What you actually meant is did the person "play the game as I view it is meant to be played". Because again, its an open-ended MMO. There is no single, properly defined way to play.
Wanmei and PWE have not lined out a specific right and wrong way with predefined paths that must be followed. They have laid out many paths and options for people to take various ways and the freedom to choose to what methods the player prefers.
Person A that does all the quests is playing as intended because they dont take faster shortcuts? What about person B who still only does PV, FC w/o hyper and bh? Or player C who has 100+ chars and passes brainpower orbs to alts to level them? They are all playing differently and using means provided by the developers without exploiting any systems. One is more right than the other? No, they are all using means put in place by the developer. Actually playing is highly subjective and it really tiring seeing only one view laid down as the only right one.
Which do I prefer in my squad? The one who is having fun in a game. I don't care how they leveled, how they prefer to play or what they do outside my squad. If they don't know, teach them - this goes really far since many squads will not and this a huge factor in people not knowing how to run instances (IMO a larger factor than any leveling method - how are people supposed to learn an instance when squads want experience only and wont bother to teach?) Teach people and they will know.
If they refuse to learn, or are clearly ignoring, or a problem as such and jeopardize the run, the solution is a only kick button away.0 -
Cotillion - Dreamweaver wrote: »You state these like they are exclusive situations and this is a huge flaw in this debate.
I know many people who have power leveled and know their classes very well. I also know many people who have taken their time , months and months to level and still don't know much about the game nor their class.
Your "A" and "B" can be further added with many more situations.
Questing does not at all mean the person knows anything, while likewise power-leveling does not guarantee not-knowing. While the opposites can also be true.
The level of knowledge falls to the person themselves. If they want to learn, they will. If they don't, no amount of quests, FC, bhs or anything is going to matter.
People need to stop stating these two scenarios as absolute and exclusive to each other.
Also, the terminology of "actually playing the game" is severely flawed. What you actually meant is did the person "play the game as I view it is meant to be played". Because again, its an open-ended MMO. There is no single, properly defined way to play.
Wanmei and PWE have not lined out a specific right and wrong way with predefined paths that must be followed. They have laid out many paths and options for people to take various ways and the freedom to choose to what methods the player prefers.
Person A that does all the quests is playing as intended because they dont take faster shortcuts? What about person B who still only does PV, FC w/o hyper and bh? Or player C who has 100+ chars and passes brainpower orbs to alts to level them? They are all playing differently and using means provided by the developers without exploiting any systems. One is more right than the other? No, they are all using means put in place by the developer. Actually playing is highly subjective and it really tiring seeing only one view laid down as the only right one.
Which do I prefer in my squad? The one who is having fun in a game. I don't care how they leveled, how they prefer to play or what they do outside my squad. If they don't know, teach them - this goes really far since many squads will not and this a huge factor in people not knowing how to run instances (IMO a larger factor than any leveling method - how are people supposed to learn an instance when squads want experience only and wont bother to teach?) Teach people and they will know.
If they refuse to learn, or are clearly ignoring, or a problem as such and jeopardize the run, the solution is a only kick button away.
Why are you people even still even arguing about this? It's done and none of the debate is even relevant anymore. Time to freaking move on and live without hypers in FC for hell's sake. Get over it already.I **** bigger than you...
Shut up and play the game.....Damn0 -
Jadsia - Lost City wrote: »Why are you people even still even arguing about this? It's done and none of the debate is even relevant anymore. Time to freaking move on and live without hypers in FC for hell's sake. Get over it already.
I agree and said in a reply to you earlier that it would get dropped and forgotten, except people keep it alive (myself and you both guilty of this).0 -
Jadsia - Lost City wrote: »Why are you people even still even arguing about this? It's done and none of the debate is even relevant anymore. Time to freaking move on and live without hypers in FC for hell's sake. Get over it already.
>Says debate is irrelavant
>Continues debate
>Strawmanned a thing that hasn't been mentioned
>Tells other people to get over said thing, which they didn't mention
#Hypocrisy
#DatLogic
By the way, we will move on when we are ready. I haven't told you to move on from questing, considering its sorely outdated in this game. Umadbro? GG.0 -
Jadsia - Lost City wrote: »Then live with your misery and call me more names since you can't move on. LOL
Do you know why Hyper-FC continues in this topic? Because you changed the topic back to it. The topic had veered off into other subjects with noone advocating Hyper-FC. Somehow you took a post with no mention of it and made it into Hyper-FC.
I think you should stop taking personal offense to this Hyper-FC topic and let it go. You're now arguing with people who aren't even saying anything about what you're arguing with them about.
You should realize this game has had many people quit and come back. I would expect more people coming back after long breaks to ask the same FC questions and for this topic to reappear from time to time. Those topics will likely form a few pages of debate - which will mostly be opinion and conjecture. If left at that, they will likely die in a day or two and get buried.
If you're going to take personal offense anytime mentions hyper-FC, you should be well-prepared that its going to keep coming up, simply due to old players returning. Not because anyone is in misery, not moved on, nor on some crusade to personally offend you with the blasphemy of even mentioning hyper-FC - but simply because older, returning players will ask.0 -
DionDagger - Dreamweaver wrote: »I don't see why i should have to, if i don't want to. And I never said I was miserable. But you assume that, which was false. Kinda like most of the things you post.
Don't you get tired of being proven wrong? GG.b:chuckle
You stated yourself you won't move on. LOL. Either move on or dwell on it. I couldn't care less.Cotillion - Dreamweaver wrote: »Do you even read the posts you quote?
Do you know why Hyper-FC continues in this topic? Because you changed the topic back to it. The topic had veered off into other subjects with noone advocating Hyper-FC. Somehow you took a post with no mention of it and made it into Hyper-FC.
I think you should stop taking personal offense to this Hyper-FC topic and let it go. You're now arguing with people who aren't even saying anything about what you're arguing with them about.
You should realize this game has had many people quit and come back. I would expect more people coming back after long breaks to ask the same FC questions and for this topic to reappear from time to time. Those topics will likely form a few pages of debate - which will mostly be opinion and conjecture. If left at that, they will likely die in a day or two and get buried.
If you're going to take personal offense anytime mentions hyper-FC, you should be well-prepared that its going to keep coming up, simply due to old players returning. Not because anyone is in misery, not moved on, nor on some crusade to personally offend you with the blasphemy of even mentioning hyper-FC - but simply because older, returning players will ask.
No. I'm staying on topic. Tho OP is about hypers in FC. If you are suggesting that this thread veer off topic then I'm going to demand it be closed as per forum rules. Try to comprehend that concept.
My point is that these stupid QQ threads still keep popping up and it's really time to get over it and move on. It's a done deal.I **** bigger than you...
Shut up and play the game.....Damn0 -
All the ppl saying that is hard to lvl up this days without FC I wish that you can get to experiance a 2009 PW experiance of game play. Thats when I started playing teh game tehn i had to quit for a while due to real life.
The quests are boring to do this days?
The quests are fast and easy to do this days. Mobs are easy to kill cause today yu get free HP and MP charms from lvl1-60 and a dreamchaser pack with gear that can be used at least till lvl70. My psychic even used it untill lvl90. With the dreamchaser gear you can even solo PV at low lvl to get extra few lvls.Not to mention all the fruits and profundity scrolls that yu get from Perfect Questmasters. A toon made this days can reach lvl 70 in 2-3 days of game play.
In 2009 it wasnt like that. All the exp comed from quests and there werent any Lucid Silvers or Perfect Questsmaster. Dreamchaser gear didnt existed and no free HP and Mp charms. Ppl had to do lvl21-29 spiritual cultivation in lvl 3 gear and weapon that we got from quests in starting area and our race main town. Just try to kill Venomous Ghouls at lvl 21 in west near Arch in lvl3 gear with no Charms and you ll see the diferrence from 2009 and 2014.I remember when ppl made sqauds to kill Char the Growling. When ppl nedeed help to kill Farng.
Other quests were so ****ed up. After lvl30 were a pain in the ***.Exemple you nedeed to colect 30 eggs from some mobs. But you didnt get an egg per mob. You got an egg after killing 2-3mobs. So you needed to kill double if you were lucky, to complete the quest.This days you need just 10 eggs for that quest and yu get tehm from jsut 10 mobs you kill.And there are so many exemples.
We didnt had all free stuffs we have this days. The things we got from that suply stash wer **** compared to free stuffs we get this days.And we needed a perfect hammer to open it after lvl 50 and lvl80.
Conclusion: Quests are fast to do this days compared to 2009 period.0 -
Jadsia - Lost City wrote: »I couldn't care less.
No. I'm staying on topic. Tho OP is about hypers in FC. If you are suggesting that this thread veer off topic then I'm going to demand it be closed as per forum rules. Try to comprehend that concept.
My point is that these stupid QQ threads still keep popping up and it's really time to get over it and move on. It's a done deal.
They will still continue to pop up. Too many people have left the game and keep coming back.
If you wish to participate in them, you cannot very well also complain how they remain active, as you are directly contributing to that happening.
I did not say or suggest that the topic go off-topic (again, making a post about what you what it to be via twisting the words). I just said that it had naturally through the discussion and you veered it back onto hyper-FC, only to complain about it being about hyper-FC when it hadn't been for a while up until your post. Though, in actuality, the topic name pertains to quests and leveling and the discussion had continued as such as there are more topics pertaining to that with various other means of speed-leveling and not exclusively hyper-FC. The OP did mention hyper-FC, but also mentioned about looking for and wanting other ways to gain exp faster.
You can demand a thread be closed simply because you do not like the content, and whether or not the mods do or not, there will be others started by other people who return to the game after a long absence. I do find it amusing thatafter your rant about people jumping to extreme actions and running to tattle on PWE about the charge-rewards, that you suggest you will run to tattle and demand a thread be closed simply because you do not like its content, when its very easy to just not read any pertaining to this and not reply. I don't like some topics, but I don't go into the topics and name call and condescend every post made about it. I just dont read them because I actually don't care (as opposed to ranting in them, then ending the rant with "I don't care")
The more you reply with condescending remarks and name-calling, the more you keep it heated and alive. Frankly, I would have stopped replying to these long ago, but you keep me entertained at work. b:thanks I don't even have to make a post about hyper-FC and you'll quote it without reading it and go off on a rant about getting over hyper-FC.b:chuckle
The post above mine is a fine example of someone on your side of the argument. He makes it without insult, name-calling and clearly states his opinion without putting down and disrespecting others.0 -
Cotillion - Dreamweaver wrote: »You do care. Either about trying to convince others of your view or just about having the last word. Obviously.....you're still keeping the thread alive.
They will still continue to pop up. Too many people have left the game and keep coming back.
If you wish to participate in them, you cannot very well also complain how they remain active, as you are directly contributing to that happening.
I did not say or suggest that the topic go off-topic (again, making a post about what you what it to be via twisting the words). I just said that it had naturally through the discussion and you veered it back onto hyper-FC, only to complain about it being about hyper-FC when it hadn't been for a while up until your post. Though, in actuality, the topic name pertains to quests and leveling and the discussion had continued as such as there are more topics pertaining to that with various other means of speed-leveling and not exclusively hyper-FC. The OP did mention hyper-FC, but also mentioned about looking for and wanting other ways to gain exp faster.
You can demand a thread be closed simply because you do not like the content, and whether or not the mods do or not, there will be others started by other people who return to the game after a long absence. I do find it amusing thatafter your rant about people jumping to extreme actions and running to tattle on PWE about the charge-rewards, that you suggest you will run to tattle and demand a thread be closed simply because you do not like its content, when its very easy to just not read any pertaining to this and not reply. I don't like some topics, but I don't go into the topics and name call and condescend every post made about it. I just dont read them because I actually don't care (as opposed to ranting in them, then ending the rant with "I don't care")
The more you reply with condescending remarks and name-calling, the more you keep it heated and alive. Frankly, I would have stopped replying to these long ago, but you keep me entertained at work. b:thanks I don't even have to make a post about hyper-FC and you'll quote it without reading it and go off on a rant about getting over hyper-FC.b:chuckle
The post above mine is a fine example of someone on your side of the argument. He makes it without insult, name-calling and clearly states his opinion without putting down and disrespecting others.
If you are going to quote me then keep it in context and include the entire quote.
I can be vulgar or I can be nice. I've been both and either way I've been attacked in a condescending way for having a different opinion so I really quit giving a damn about how I deliver my message. If people have skin to thin and they get offended by my message, delivery, or my signature then that's their problem, not mine. If they don't like it they don't have to read my posts or respond to them.
The rest of your rant against me discusses **** in other threads and I will keep it there.
Again the OP was about FC and hypers and that's what I replied to.I **** bigger than you...
Shut up and play the game.....Damn0 -
WTS Pop Corn pm offer[SIGPIC][/SIGPIC]
> A demon is driven by desire, pure desire, that cannot be stopped by reason or logic. - Mo Zun
> Believing in demons doesn't mean believing in evil. Demons are not necessarily an evil thing. - Chin Wuming0 -
Jadsia - Lost City wrote: »If you are going to quote me then keep it in context and include the entire quote.
I can be vulgar or I can be nice. I've been both and either way I've been attacked in a condescending way for having a different opinion so I really quit giving a damn about how I deliver my message. If people have skin to thin and they get offended by my message, delivery, or my signature then that's their problem, not mine. If they don't like it they don't have to read my posts or respond to them.
The rest of your rant against me discusses **** in other threads and I will keep it there.
Again the OP was about FC and hypers and that's what I replied to.
Your new signatura( which I like) made me post this link: http://youtu.be/oTxzKF2cs3o0 -
Jadsia - Lost City wrote: »If you are going to quote me then keep it in context and include the entire quote.
I can be vulgar or I can be nice. I've been both and either way I've been attacked in a condescending way for having a different opinion so I really quit giving a damn about how I deliver my message. If people have skin to thin and they get offended by my message, delivery, or my signature then that's their problem, not mine. If they don't like it they don't have to read my posts or respond to them.
The rest of your rant against me discusses **** in other threads and I will keep it there.
Again the OP was about FC and hypers and that's what I replied to.
Its also hilarious you say people dont have to read or respond to your posts, yet you go on incessantly about posts and topics you dont like and keep responding to them. b:laugh
As for your signature, I have no idea what it is. I have signatures turned off, so I never see it.
Your opinon is fine. Its calling anyone with opposing ones stupid, QQers, herpderp, lazy, or ignorant.0 -
Jadsia - Lost City wrote: »If you are going to quote me then keep it in context and include the entire quote.
I can be vulgar or I can be nice. I've been both and either way I've been attacked in a condescending way for having a different opinion so I really quit giving a damn about how I deliver my message. If people have skin to thin and they get offended by my message, delivery, or my signature then that's their problem, not mine. If they don't like it they don't have to read my posts or respond to them.
The rest of your rant against me discusses **** in other threads and I will keep it there.
Again the OP was about FC and hypers and that's what I replied to.
False dichotomy (i suggest you look that up). People are not one of the other, but varying scales in between. You lean to vulgar ALL of the time. And if that duality is how you actually portray yourself, i suggest you look up some mental help.
You already replied to this thread before about hypers, but this post was never about JUST hypers. MY god how dense can you be? So you lie and try and make it seem like that was your intention when anyone with a brain can tell it wasn't.
Not only that, you resort to asserting things that simply are not true about the people that want FC back, and you think people are going to just say ok? You didn't do that when someone said something about you, so why should we? That is hypocritical. And it's sad you refuse to realize it.
You keep delivering your message, and we will keep delivering ours. If you don't want a post responded to, then don't post. If you don't want to live up to scrutiny or be criticized, then don't post. We can post on what we like, so take your own damn advice, and get over it.0 -
Jadsia - Lost City wrote: »
Again the OP was about FC and hypers and that's what I replied to.
I think this line is great. You quote a post which was mostly about the black and white view of power levellers not knowing their class and while questers do, not being as black and white as people think it is. Then you said your "get over no hypers in fc" thing, and im over it before you tell me to get over it, wouldnt complain if they were added back in though. Then when you are questioned about telling someone who didnt even mention hypers to get over hypers, your response is that you were referring to a post which was not the post you quoted. I just find that slightly amusing.
As for alternate methods of levelling, those ren dao mobs are amazing to hyper, especially if you can do pulls. If i RA my bm/mystic again i think i will defiantly do some grinding on them.
[SIGPIC][/SIGPIC]0 -
xxxxjayxxxx wrote: »I think this line is great. You quote a post which was mostly about the black and white view of power levellers not knowing their class and while questers do, not being as black and white as people think it is. Then you said your "get over no hypers in fc" thing, and im over it before you tell me to get over it, wouldnt complain if they were added back in though. Then when you are questioned about telling someone who didnt even mention hypers to get over hypers, your response is that you were referring to a post which was not the post you quoted. I just find that slightly amusing.
As for alternate methods of levelling, those ren dao mobs are amazing to hyper, especially if you can do pulls. If i RA my bm/mystic again i think i will defiantly do some grinding on them.
My position is that I agree with the devs removing hypers from FC thus supporting the current status quo. That's about as black and white as it gets.DionDagger - Dreamweaver wrote: »False dichotomy (i suggest you look that up). People are not one of the other, but varying scales in between. You lean to vulgar ALL of the time. And if that duality is how you actually portray yourself, i suggest you look up some mental help.
You already replied to this thread before about hypers, but this post was never about JUST hypers. MY god how dense can you be? So you lie and try and make it seem like that was your intention when anyone with a brain can tell it wasn't.
Not only that, you resort to asserting things that simply are not true about the people that want FC back, and you think people are going to just say ok? You didn't do that when someone said something about you, so why should we? That is hypocritical. And it's sad you refuse to realize it.
You keep delivering your message, and we will keep delivering ours. If you don't want a post responded to, then don't post. If you don't want to live up to scrutiny or be criticized, then don't post. We can post on what we like, so take your own damn advice, and get over it.
Oh look. DionDagger is really Dr. PhilI **** bigger than you...
Shut up and play the game.....Damn0 -
Jadsia - Lost City wrote: »My position is that I agree with the devs removing hypers from FC thus supporting the current status quo. That's about as black and white as it gets.
I think maybe you misread. I wasnt questioning your stance on the removal of hypers from fc, just that i found it slightly amusing that you quoted a rather long post with a reply that was largely irrelevant to said post and then when someone pointed it out, you said you was referring to op and not the post you quoted.
My stance, although i doubt you even care, is that i agree that people who start on a monday and are lvl 101 r9+12 by friday, probably shouldnt exist and will probably not know what half of their skill do. But at the same time, for me the game is end game oriented and so i do not want to be spending the absurd time it does take to level to 100 3 times for each of my alts. I mean, when my mystic first hit 80 i recorded my first fc run and asked for feedback from others in the mystic forum. So yes, its going to be power levelled but im fully learning my class as i go.
Also, as someone said earlier in i think it was this thread, all questing ever taught me for my mystic was a combo to kill mobs before they got close and then push back if they did get to me. So there's an element of truth to what that person said. In fairness though, ive been playing since 2011 and i still haven't got a clue what the best way to target team mates to heal them is. All that questing i did taught me that b:laugh
[SIGPIC][/SIGPIC]0 -
xxxxjayxxxx wrote: »I think maybe you misread. I wasnt questioning your stance on the removal of hypers from fc, just that i found it slightly amusing that you quoted a rather long post with a reply that was largely irrelevant to said post and then when someone pointed it out, you said you was referring to op and not the post you quoted.
My stance, although i doubt you even care, is that i agree that people who start on a monday and are lvl 101 r9+12 by friday, probably shouldnt exist and will probably not know what half of their skill do. But at the same time, for me the game is end game oriented and so i do not want to be spending the absurd time it does take to level to 100 3 times for each of my alts. I mean, when my mystic first hit 80 i recorded my first fc run and asked for feedback from others in the mystic forum. So yes, its going to be power levelled but im fully learning my class as i go.
Also, as someone said earlier in i think it was this thread, all questing ever taught me for my mystic was a combo to kill mobs before they got close and then push back if they did get to me. So there's an element of truth to what that person said. In fairness though, ive been playing since 2011 and i still haven't got a clue what the best way to target team mates to heal them is. All that questing i did taught me that b:laugh
Some of same these people have been arguing with me in many other threads about the same damn thing for a couple of months and every time they see a thread like this they feel the need to keep beating this dead horse as if it's going to get up and walk again. It's really sad that they cannot let it go. It's a done deal.
Best way to target team mates top heal them is to select them from the squad list. I click on their class icons to select. There is also an option to set up a hot key to scroll through the list of team mates but I find directly selecting from the squad list better.I **** bigger than you...
Shut up and play the game.....Damn0 -
This thread is still going? And clearly downgrading to trolling. The fact is that OP is right in a WAY but the truth is we all know FC will never be hyperable again. PWE cares far more about making money then giving us what we want.[SIGPIC][/SIGPIC]0
-
TZoner - Raging Tide wrote: »This thread is still going? And clearly downgrading to trolling. The fact is that OP is right in a WAY but the truth is we all know FC will never be hyperable again. PWE cares far more about making money then giving us what we want.
I'm thinking it's possible when the new classes hit, FC will be hyper-able (oops how did that make it into the patch). PWI will want their cash.0 -
Cuddled? You are sadly misinformed...
1)Event gold wasn't in the game back then... you either bought through the botique or other players, period.
2)Gold was 100k, yes, but the game economy wasn't screwed like it is today. 100k coins back then was about like 5m coins is today. What's worse is that most of your coins went towards leveling skills, necessary items (pots, etc), and repairing after hours of Zen-grinding.
3)x2 often? No, sorry. We get 2x a LOT more often these days than we EVER did back then.
4)Everything cheap and easy eh? Everything was a lot simpler back then, but it was nowhere near "cheap and easy".
And the Dragoon glitch... yeah, that one was a bit of a problem back in the day, but it was fixed long before RA came out... so blaming the Goon glitch for players being 105x3 is just silly.
I bet if you had played this game back when there were no BH quests and you had to grind for part (or all) of your level from lvl40+, you wouldn't be here whining that us 'older' players had it so easy.
EDIT: Oh, and hypers? Weren't in the game.
u know evey seems to forget if u want g13 or g15 u have day and weeks of framing nrivy to get the raps and cannies or if u where a casher u could buy them raps where omost 2 mill back befor NW so be lucky all u new ppl geting g16 in just a few days ur lucky *** hell and dont forget it0 -
u know evey seems to forget if u want g13 or g15 u have day and weeks of framing nrivy to get the raps and cannies or if u where a casher u could buy them raps where omost 2 mill back befor NW so be lucky all u new ppl geting g16 in just a few days ur lucky *** hell and dont forget it
Most of us were players this game before NW came out. Don't be stupid.
We should assume you were lucky to be around when cube necks were 60m and pangu's costed 150m ish (yes i was there). It's redundant. G16 requires its own farming time frame, which replaced the time frame you have to farm nirvy with. But it must have taken you weeks to farm, because your gear probably sucked. In all honestly, it wasnt that hard. You are comparing apples to oranges, luck doesn't exist. It's called change.
#DealWithIt0 -
Okay you two need to chill.
This is turning less and less into something even slightly relevant to the topic and more into you taking potshots at each other. Either go to PM or just take a deep breath and try to pretend the other person doesn't exist for a while.(Insert fancy image here)0
Categories
- All Categories
- 181.9K PWI
- 699 Official Announcements
- 2 Rules of Conduct
- 264 Cabbage Patch Notes
- 61K General Discussion
- 1.5K Quality Corner
- 11.1K Suggestion Box
- 77.4K Archosaur City
- 3.5K Cash Shop Huddle
- 14.3K Server Symposium
- 18.1K Dungeons & Tactics
- 2K The Crafting Nook
- 4.9K Guild Banter
- 6.6K The Trading Post
- 28K Class Discussion
- 1.9K Arigora Colosseum
- 78 TW & Cross Server Battles
- 337 Nation Wars
- 8.2K Off-Topic Discussion
- 3.7K The Fanatics Forum
- 207 Screenshots and Videos
- 22.8K Support Desk