For starters, I'm going to assume that you have read the slightly outdated thread...
READ HERE FIRST for Tech Support Issues!
It you haven't, please go read it.
Now that that's out of the way, please read the rest of this and gather the information we need before you post.
In some cases, you may find your solution without even needing to post.STEP ONE: The SearchUse the search feature to look for the issue you are having. There's a good chance someone else has had it in the past couple of years and a solution was presented. Assuming that they posted enough helpful information, that is.
To search the forum, simply look for the search link, and then type in part of your issue.For Example:
You are having a problem with a message in gibberish text or Chinese when you are starting the client. You would search for things like "Error starting client" or "gibberish message starting client".
If you do that, then you might come across a thread similar to this
Try it a few different ways before you give up and start a new thread. Try to avoid necro-ing any threads you do find.STEP TWO: TroubleShootingPerform some troubleshooting. If you didn't find the answer in Step 1, here's some common issues.
-> Getting an odd error at startup?-> Client fails to launch, crashes often, or other in-game display issues.-> Overall client slowness or freezing.-> Trouble connecting to the server, or keeping a connection?-> Get rid of the ghosts.-> Dual-client and other Arc tips.-> Browser or site issues.-> Neat Extras-> After you've tried everything.Each of those lines is a hyperlink leading to a post below with more detailsSTEP THREE: Post For HelpWhat do you need to post?At a minimum, we need detailed information on the issue, system specs, and what you've tried.
For system information, the best is to download Speccy, and publish a Speccy log. All you need to do then, is add the link to the published report in your post. (I provided the hyperlinks for you, to make that easy.)
If the problem includes a graphic issue, or a strange error message, it's usually best to include a dxdiag report
as well.(Remember to use the [ CODE] tags for the dxdiag info and to remove any trademark characters so it doesn't get cut off.) (CODE tag is the # symbol in the editor.)
Current forum doesn't allow lengthy posts, so it cannot handle DxDiag reports. Use PasteBin
to upload your report into, and then provide the link to it.CAUTION!!! You've got to actually post something that contains enough information to give us something to work with.
The below post will fail completely.
It's got the basics on the issue, but nothing on the OS in use, whether they've excluded their files, or any troubleshooting they've tried. For something like this, I would need detailed system information at the time they are having the issue, in order to determine what the root cause is.
it happens continuously, its been working completely fine for the past couple of weeks since I've started but its been today where ive been looking for help for my bh59 quest and it just keeps freezing the music keeps repeating over and over again till it unfreezes and then freezes again
it does this over and over again, any suggestions?b:angry
For that particular person, they never bothered to visit the thread again and provide information so I could help. Hopefully they got it resolved, but we will never know.
It's also appreciated if you write like an actual person. I understand that not everyone here speaks English as their first, or sometimes second language. Be warned though, posting a massive wall of text with no punctuation, TXT shortcuts, or lame impressions of L33T, are a damn good way to get ignored. You reap what you sow. Plant ****, and you're going to get **** in return. THIS is a fine example of what I'm speaking of. Hardly any punctuation, one big run-on wall, and a royal pain to try reading and understanding his issue. I understand you will type shorthand when in the game because you need to type fast, and there's a limited space for message. In the forum though, take the time to post legibly. You're not only doing yourself a favor, but making it a lot easier for anyone trying to help.