[Important] 5 Year Anniversary Gifts Email Codes Issues

synchroze

UPDATE 9/9/2013

Due to the overwhelming number of tickets received from the CS team we've had to come up with another solution to address the numerous issues regarding the codes.

We've decided to give everyone the opportunity to redeem a single code that will unlock all of the Tiered Anniversary Gifts. This code will only be available until the end of September and the code will expire around the same time the Anniversary Events end. This will also be the last year to get any or all of the tiered anniversary gifts currently available. We plan on using a different system next year. So please redeem the code when you get the chance.

JBC1D57

With this in mind, next years anniversary gift will no longer be given out using a tiered system of gifts. Instead we plan on giving one BRAND NEW anniversary gift to ALL players who qualify. This will greatly reduce the confusion on who gets what and reduce the number of issues involved regarding the distribution of gifts.

We apologize for the inconvenience this has caused and we hope you enjoy this massive 5 Year Anniversary Gift. We thank you all for your support and hope you continue to enjoy PWI.

______________________________

*Deleted previous post. Please refer to information above*

mtg123

What about people who have important tickets already open? will this make those take longer to be replied to?

Safeng - Sanctuary

Does this also include getting the previous years gifts like we always did? o_o

synchroze

mtg123 wrote: »

What about people who have important tickets already open? will this make those take longer to be replied to?

No, tickets concerning 5 Year Anniversary Email/Codes are being prioritized differently.

ShawtyStar - Raging Tide

should I send one in for not recieving any email yet? few told me to wait and I dont wanna miss out on this years f:cool never mind I'll just send one in for emergencys

Flare - Heavens Tear

Has all the email been sent out already? I am still missing 2-3 codes i think, including this main account.b:surrender

buffingme

the problem isn't how the time is counted. it is that the rewards seem to be comming randomly, people are receiving the 5 year reward on accounts they only had for a year or 2 and some old accounts are receiving the 1 year reward. Something isn't adding up there

SakyKinz - Sanctuary

could reply to my forum PM please? b:dirty

Brillance - Raging Tide

Is it okay to wait a while before submitting the ticket? How long will the link be available?

Im happy to get the mount I recieved, is it okay if some of us wait a bit?

Might help get the bulk of people who may be disappointed squared away without flooding CS with tickets from people who arent really disappointed. Sounds awesome that Ill eventually get the fox. b:victory

Thanks. b:thanks

Nature_God - Sanctuary

Thank you synchroze. But I sent a ticket just minutes before you opened this topic. So how long exactly does it take to get the right codes?

And most important, what about the players who opened their gift box and got this Cosmos Pony thing, do they disappear?

Templar - Sanctuary

didn't got code , nothign in junk , still refreshing mail..

Yuna_Sama - Heavens Tear

If one would sen in a ticket for missing a previous gift through this glitch, will they have to give up the gift they got instead? For example... If someone with a 4-year-old account would send in a ticket because they missed the snake and got the year-5 gift instead... Would they have to give up on the green Unicorn? Cause if that's the case, I'd rather just forget about the snake and keep my green Unicorn... f:ponder

synchroze

Yuna_Sama - Heavens Tear wrote: »

If one would sen in a ticket for missing a previous gift through this glitch, will they have to give up the gift they got instead? For example... If someone with a 4-year-old account would send in a ticket because they missed the snake and got the year-5 gift instead... Would they have to give up on the green Unicorn? Cause if that's the case, I'd rather just forget about the snake and keep my green Unicorn... f:ponder

You can keep the 5 year one and request for the 4 year one that you missed out on ONLY IF that was the one that you were expecting to receive this year.

Flare - Heavens Tear

Yuna_Sama - Heavens Tear wrote: »

If one would sen in a ticket for missing a previous gift through this glitch, will they have to give up the gift they got instead? For example... If someone with a 4-year-old account would send in a ticket because they missed the snake and got the year-5 gift instead... Would they have to give up on the green Unicorn? Cause if that's the case, I'd rather just forget about the snake and keep my green Unicorn... f:ponder

Is it still a 4 year account with the new time guidelines?

Nature_God - Sanctuary

synchroze, about that edited part of your original post. Where it says ''account name'' etc. Do we put those information to the *Question* part in ticket sending?

Jenaniah - Heavens Tear

Flare - Heavens Tear wrote: »

Is it still a 4 year account with the new time guidelines?

i got my 5 year, 4 year, and 1 year codes. Rest where fash boxes. Out of the 6 fash boxes i opened, i got 2 full color matching sets, I'm happy, and i love my cosmos on my BM.

synchroze

Flare - Heavens Tear wrote: »

Is it still a 4 year account with the new time guidelines?

Technically with the new time guidelines people were thought they were 4 year accounts are actually 5 year accounts.

buffingme wrote: »

the problem isn't how the time is counted. it is that the rewards seem to be comming randomly, people are receiving the 5 year reward on accounts they only had for a year or 2 and some old accounts are receiving the 1 year reward. Something isn't adding up there

People who are receiving the 5 year packs are most likely getting them from people who just didn't want their pack and therefore handed them their code to redeem.

Nature_God - Sanctuary wrote: »

synchroze, about that edited part of your original post. Where it says ''account name'' etc. Do we put those information to the *Question* part in ticket sending?

Yes this will help expedite the process. Please remember there WILL be an influx of tickets so it may take several days before your code is sent to you. I want to apologize in advance for the wait time so please be patient.

Yuna_Sama - Heavens Tear

synchroze wrote: »

You can keep the 5 year one and request for the 4 year one that you missed out on ONLY IF that was the one that you were expecting to receive this year.

Cool~! And yeah, pretty much... Last year I got the Purple Fox (along with stuff from previous years) so it should be year of the snake for me now... f:laugh

Oh and one more thing... The codes aren't bound by their accounts I think... I know someone who told me their email address expired so they couldn't receive the mail... I've bin told they used the code they got in the mailbox an alt was registered to and used it on their main account instead... Are there any specific rules on that? f:meh

Nature_God - Sanctuary

Waiting is never a problem I am just confused about the ''account name'' like is it the one we use to login to PWI or the one Forum says in ''My Account''

Alexis - Lothranis

synchroze wrote: »

Its been brought to my attention that previous anniversaries were calculated differently. This caused players to receive gifts that were supposed to be sent next year.

Why has it changed this year?

Btw, until now people got all anniversary presents up until the year category that their in. Now will we get one present (or 2 if u got the "wrong" one)?

synchroze

Yuna_Sama - Heavens Tear wrote: »

Cool~! And yeah, pretty much... Last year I got the Purple Fox (along with stuff from previous years) so it should be year of the snake for me now... f:laugh

Oh and one more thing... The codes aren't bound by their accounts I think... I know someone who told me their email address expired so they couldn't receive the mail... I've bin told they used the code they got in the mailbox an alt was registered to and used it on their main account instead... Are there any specific rules on that? f:meh

No. If you want to gift them to people or use on alts feel free to do so. Its yours to keep and yours to do with. Just know that the codes are only usable once per account and for one character only. CS has been instructed to not fulfill any request to transfer anniversary items to other accounts or characters. So please make sure to select the character and server when redeeming.

Alexis - Lothranis wrote: »

Why has it changed this year?

Btw, until now people got all anniversary presents up until the year category that their in. Now will we get one present (or 2 if u got the "wrong" one)?

Correct only 1 gift but 2 if you didnt receive the previous years but were supposed to receive it this year.

Nature_God - Sanctuary wrote: »

Waiting is never a problem I am just confused about the ''account name'' like is it the one we use to login to PWI or the one Forum says in ''My Account''

Account Name = Login Name

Transcend - Lost City

I haven't received the email yet, but I'm assuming it takes time to process. How long should Iwait before sending in a ticket?

Yuna_Sama - Heavens Tear

synchroze wrote: »

No. If you want to gift them to people or use on alts feel free to do so. Its yours to keep and yours to do with. Just know that the codes are only usable once per account and for one character only. CS has been instructed to not fulfill any request to transfer anniversary items to other accounts or characters. So please make sure to select the character and server when redeeming.

Nice~! Thanks for the quick answers... b:thanks

sweetvenus

Past 1 am here, I am really tired, so please forgive me and ignore my question if already answered. I posted my tickets for my 2 accounts before synchroze made the update to the 1st post. I hope this is of no great consequence?

Kyanelle - Heavens Tear

Flare - Heavens Tear wrote: »

Has all the email been sent out already? I am still missing 2-3 codes i think, including this main account.b:surrender

I'm in the same boat - haven't received the codes as yet.

Can we have confirmation that the codes have been sent?

Templar - Sanctuary

I don't wana sound mean but what was point in making rewords connected to year of anni if everyone can just recive , send or sell their ticket ?

kinda loses its exclusivity doesn it

Pwi could just put codes of mounts so people pick which one want at least i see it like that

Alexis - Lothranis

synchroze wrote: »

Correct only 1 gift but 2 if you didnt receive the previous years but were supposed to receive it this year.

Ok ty for clarifying.

Templar - Sanctuary wrote: »

I don't wana sound mean but what was point in making rewords connected to year of anni if everyone can just recive , send or sell their ticket ?

kinda loses its exclusivity doesn it

Pwi could just put codes of mounts so people pick which one want at least i see it like that

Basically, WTS> 5 year anni mount pm me price f:victory

Tigriss_o - Raging Tide

synchroze wrote: »

No. If you want to gift them to people or use on alts feel free to do so. Its yours to keep and yours to do with. Just know that the codes are only usable once per account and for one character only. CS has been instructed to not fulfill any request to transfer anniversary items to other accounts or characters. So please make sure to select the character and server when redeeming.



Correct only 1 gift but 2 if you didnt receive the previous years but were supposed to receive it this year.



Account Name = Login Name

That would have been something nice to have in the e-mail I thought they was bound to the account like most of the codes I get in my E-mail. I would have loved to put my unicorn on this account instead of my original

Nature_God - Sanctuary

Alexis - Lothranis wrote: »

Basically, WTS> 5 year anni mount pm me price f:victory

I can't see how players would be able to sell 5 year anni. There will always be someone who wont trust. Like ''Give me code first then I give money'' or the other way around.

Flare - Heavens Tear

Templar - Sanctuary wrote: »

I don't wana sound mean but what was point in making rewords connected to year of anni if everyone can just recive , send or sell their ticket ?

kinda loses its exclusivity doesn it

Pwi could just put codes of mounts so people pick which one want at least i see it like that

Yeah..I see no point in a transferable anni mount...b:angry

Rjwashere - Dreamweaver

Well i hope pwi learned somthing from this since they kinda ruined the anni........ next year anni wings for 6th year players nuff said. And dont use the special ed email code system ever againb:angry