Communication with the CM
Comments
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Each Mod has a distinctive way they moderate, and you just have to see a few of their posts to really catch onto it...but I digress..
And last time I checked, keeping in mind I haven't been here for the past few months so this was mainly back when it was just Shelly and Grim and Fuzzy had just won the right to moderate despite much protest, each mod's distinctive way of moderating was actually one and the same:
****ty.
IJS. I doubt there's been much improvement on Shelly's part, either, from some of the things I've seen, but hey maybe I'm wrong about that.
Either way, the fact of the matter is Frankie's main job on here (to all players) is community manager. Whether he has extra jobs unrelated to this one the sidelines doesn't matter to us because it's not clearly stated. Therefore, since he is failing as a Community Manager, which is what he is advertised as being, people have every right to ***** and complain about the lack of "community" and "managing" in his Community Manager title.[SIGPIC][/SIGPIC]0 -
Frankie has a LOT of stuff he does...and it takes a lot of his time. He gets on the forums as much as he possibly can, but with all that he has to do, it isn't much.
Give frankie a break guys, because his job is not as easy as you might think.
What do you think the job of Community Manager should be? Is communicating with your community not part of it?0 -
HeavensRage - Raging Tide wrote: »What do you think the job of Community Manager should be? Is communicating with your community not part of it?
I believe I explained that being the CM of this forum isn't his only job, but if not, there it is. He has more duties than just working on PWI forums...0 -
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I believe I explained that being the CM of this forum isn't his only job, but if not, there it is. He has more duties than just working on PWI forums...
Then this would relate to what I said in my own post, Kritty. :O
While it's not his only job, he is advertised to all forum-goers as the Community Manager. Therefore, we have to assume his main focus should be the managing of the community that his title implies. Which also means if he's not doing this, he's not being a Community Manager and not doing the focal point of all his jobs.
So people still have a reason to complain because his main (and only, I might add) job we see advertised to us is being a Community Manager - which he is not doing. He would get more slack if his title actually insinuated he had more to do than be a part of the community and manage it.
It would be like having a guy in a store called the "Help Guy" who goes in and helps you find what item you need or mispriced items, etc. etc. If he is also "Sales Manager" on the side of being "Hep Guy" but nobody is told, then the customers will get pissy he isn't being "Help Guy" like his job indicates he should be. See what I'm saying?[SIGPIC][/SIGPIC]0 -
I believe I explained that being the CM of this forum isn't his only job, but if not, there it is. He has more duties than just working on PWI forums...
Sorry to say, but HeavensRage is right on this one:HeavensRage - Raging Tide wrote: »But that's his main duty, and if it isn't, he is not a CM, or at least a good one, and they should hire one.
By common sense, you don't go around accepting a bunch jobs or tasks at the same time that in the end you won't be able to deal with properly.
If its too much to handle, then maybe he should step aside and let someone with more time available take the CM job... Or find a way to make more time for that job. Like quitting one of the others, for example... Or just leave things the way they are now and let the QQ spam keep going b:surrender Its his decision in the end.Madness?
[SIGPIC][/SIGPIC]0 -
Pressa - Heavens Tear wrote: »What part of COMMUNITY MANAGER did you not catch? You asking him to fix things is like asking a member of the senate to fix a nuclear reactor problem. You ever think he was all excited to be the community manager when he started and offered to pass along stuff to the people who do the whole talking to the big bad dev boss.
Beside what ever told you he was the one to fix things? why would someone who MANAGES the COMMUNITY fix things other then forum issues and such and things. I dunno but try not to read the short version only and actually read the argument before you say anything.
Dude lady or whatever,
No one is asking for Frankie to fix everything or provide all the answers(if they are, they are idiots). All we'd like is for him to show us on the forums that he acknowledges our existance. If the community was a Nintendo DS puppy and Frankie was the owner, our love meter would be all the way down. He just doesn't interact with us as much as someone designated with that title of "CM" would be expected to. I personally never QQ'd about anything here in this thread, and I don't see why you started saying all this stuff about us wanting Frankie to fix everything.
And, for the record, if people QQ over and over about bugs that do obstruct some game features, then that is only because they have not been fixed.0 -
_blood_rain - Sanctuary wrote: »If the community was a Nintendo DS puppy and Frankie was the owner, our love meter would be all the way down. He just doesn't interact with us as much as someone designated with that title of "CM" would be expected to. I personally never QQ'd about anything here in this thread, and I don't see why you started saying all this stuff about us wanting Frankie to fix everything.
And, for the record, if people QQ over and over about bugs that do obstruct some game features, then that is only because they have not been fixed.
About the part in red: b:laugh
About the part in bold and orange: And that, Denizens of ImPerfect World, is the reason for this topic to exist.Madness?
[SIGPIC][/SIGPIC]0 -
Waterfal - Sanctuary wrote: »I noticed in various topics that there's a lack of communication with our community manager. Yes you, frankie.
He doesn't seem to reply to topics like the issue with medal of glory, he did give us the info that they were going to give a different way to get them. However, there's no recent updates on it.
Another example...
There's a topic that has been moved to the suggestion box about changing the rules for .ini edits, 1 reply that didn't even really make sense or gave a good reason. Even though the community keeps asking for answers there's no replies. However, he does edit posts in there, so we know that he sees our posts.
These are just 2 examples, but overall, there's a lack of communication.
Right now frankie is someone who moves, edits, deletes or locks posts, and posts when there's maintenance. He doesn't seem to be a part of the community.
I understand(and a lot of others do so too, I'm sure) that frankie has limited things he can/is allowed to say. However, at least give a reply that you can't say certain stuff, or give updates about stuff.
Anyway, if you agree with this, do post here. I think it's a shame that there's such bad communication atm
Issues like the Medals or the .ini edits are basically older issues that have already been responded to in the past, and I generally wouldn't update you guys about them unless there was actually new information to give. For the sake of convenience, I'll go ahead and reiterate here that the medals will probably never be in the DQ system again, but when they return through other means we will definitely let you know. As for .ini edits, our stance regarding them has never changed-- it's considered to be modification of game files and thus a ToS violation.
Anyway, just to sum it up, I'm down to respond to new issues (for example the Fan Content upload problem, claims that a certain server is down, the google ads forum issues, etc..) but for older issues that have already been responded to, you generally wouldn't see an update unless there was new information to give.0 -
=_= oh boy wasn't targeting you if you ain't complaining obviously I ain't talkin to you. You asked for a tl;dr I gave it. I perfectly understand what your saying and on many levels I agree with you. I was particularly talking about several people who seemed to think it was frankie's job to fix things and he was the one to complain bugs to.
And win frankie posting before me
thread over [SIGPIC][/SIGPIC]0 -
Pressa - Heavens Tear wrote: »I was particularly talking about several people who seemed to think it was frankie's job to fix things and he was the one to complain bugs to.
Expecting Frankie to fix everything is what the idiots do.
Going to Frankie to complain about issues is kind of what he is there for because he's our only go-to guy when it comes to the devs. The fact you're acting like people shouldn't alert Frankie to in-game or forum problems that come up is a dumbass move yourself because that's what he's there for.
We can't, for example, complain to Kritty about some new, game-breaking bug we find and expect him to leap to our rescue and tell the Chinese devs. No, Kritty would then tell Frankie, who would then relay the message. By just going straight to Frankie ourselves about the new game-breaking bug and alerting him to the problem, we skip the step that involves a moderator telling him.
When people complain to Frankie about a bug, they aren't all asking him to fix it. Sometimes they're actually asking him to do his job and pass the message on to somebody who can.[SIGPIC][/SIGPIC]0 -
frankieraye wrote: »Issues like the Medals or the .ini edits are basically older issues that have already been responded to in the past, and I generally wouldn't update you guys about them unless there was actually new information to give. For the sake of convenience, I'll go ahead and reiterate here that the medals will probably never be in the DQ system again, but when they return through other means we will definitely let you know. As for .ini edits, our stance regarding them has never changed-- it's considered to be modification of game files and thus a ToS violation.
Anyway, just to sum it up, I'm down to respond to new issues (for example the Fan Content upload problem, claims that a certain server is down, the google ads forum issues, etc..) but for older issues that have already been responded to, you generally wouldn't see an update unless there was new information to give.
Pardon me, but I just find the fact that there is no response to recorded incidences of GMs themselves complementing people's INI edited chars, however there are posts that have obviously been edited by you in that thread. Could at least say hi so we don't feel so unloved? b:sad0 -
frankieraye wrote: »Issues like the Medals or the .ini edits are basically older issues that have already been responded to in the past, and I generally wouldn't update you guys about them unless there was actually new information to give. For the sake of convenience, I'll go ahead and reiterate here that the medals will probably never be in the DQ system again, but when they return through other means we will definitely let you know. As for .ini edits, our stance regarding them has never changed-- it's considered to be modification of game files and thus a ToS violation.
Anyway, just to sum it up, I'm down to respond to new issues (for example the Fan Content upload problem, claims that a certain server is down, the google ads forum issues, etc..) but for older issues that have already been responded to, you generally wouldn't see an update unless there was new information to give.
Thank you for the response frankie, however, the issue still stands that we hardly see you on the forums, which is still a shame imo.
Also as blood says, at least drop in a post every now and then.
I'm not doubting that you are reading certain topics. But some people are thinking atm that you're just forgetting about things you promised or are just plain ignoring us.b:surrender[SIGPIC][/SIGPIC]
Thanks Silvychar for the awesome sig
Characters:
waterfal - lvl 90 demon ferrari veno
Hazumi_chan - lvl 9x sage seeker0 -
Pressa - Heavens Tear wrote: »What part of COMMUNITY MANAGER did you not catch? You asking him to fix things is like asking a member of the senate to fix a nuclear reactor problem. You ever think he was all excited to be the community manager when he started and offered to pass along stuff to the people who do the whole talking to the big bad dev boss.
Beside what ever told you he was the one to fix things? why would someone who MANAGES the COMMUNITY fix things other then forum issues and such and things. I dunno but try not to read the short version only and actually read the argument before you say anything.
Since you are COMPLETELY UNABLE to grasp what the word 'MANAGER' means, here is a link to the definition of it:
http://management.about.com/od/policiesandprocedures/g/manager1.htm
I will leave it at that, because any further comments I wish to make to you, WILL get me banned, I am absolutely positive. >_>frankieraye wrote: »Issues like the Medals or the .ini edits are basically older issues that have already been responded to in the past, and I generally wouldn't update you guys about them unless there was actually new information to give. For the sake of convenience, I'll go ahead and reiterate here that the medals will probably never be in the DQ system again, but when they return through other means we will definitely let you know. As for .ini edits, our stance regarding them has never changed-- it's considered to be modification of game files and thus a ToS violation.
Anyway, just to sum it up, I'm down to respond to new issues (for example the Fan Content upload problem, claims that a certain server is down, the google ads forum issues, etc..) but for older issues that have already been responded to, you generally wouldn't see an update unless there was new information to give.
How about old issues that have no response? Like the forum's ignore list not working? I've sent in tickets and posted in the help forum, and been ignored completely on this. >_>101 Sage Sin*/Archer
100 Demon BM*/Barb
96 Demon Cleric/Sage Seeker
95 Demon Wiz/
94 Sage Veno
85 Psy/80 Mystic
And a handful of other alts, all 79 and under.
*Pre RB level0 -
you're going to have to forgive me for this one, but to that I have ony one word to say "Gluttonix"frankieraye wrote: »Anyway, just to sum it up, I'm down to respond to new issuesI'm a guy, not a woman, that is all
"When you're on Team Bring it, every morning your feet hit the floor, the good lord says "good morning" and the devil says 'Oh **** they're up' " - Dwayne "The Rock" Johnson
Are you on Team Bring it?0 -
Sarrafeline - Sanctuary wrote: »Since you are COMPLETELY UNABLE to grasp what the word 'MANAGER' means, here is a link to the definition of it:
http://management.about.com/od/policiesandprocedures/g/manager1.htm
I will leave it at that, because any further comments I wish to make to you, WILL get me banned, I am absolutely positive. >_>
Um Yah thats exactly how I was using it Manager leads these people that doesn't mean manager is total power........ Um yes I know manager takes complaints whatever but my point was community part not the manager part........... granted frankie does other things........... And uh the ticket system I point out again which has been suggested for bugs and stuff sure you can talk to him but yah know you guys think I am disagreeing I'm not though.
And Sarrafeline seriously I don't even understand why you are disagreeing with me I said exactly what you just said but made a exclusion for the community part. b:surrender Sometimes I wonder exactly what I say that makes people think I'm not saying something similar.[SIGPIC][/SIGPIC]0 -
Frankie, the least you could do when people keep demanding a response from you is send a mod out to post "nooohhhh noooohhhhh, meeser Frankie no here"0
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frankieraye wrote: »Anyway, just to sum it up, I'm down to respond to new issues.
Hmm... While I'm not gonna talk about "issues", there's a little something I want to try not just with you, but the people in this thread. The following is inspired from the ini edits thread.
Let's assume that I wish to replace this games music to something more to my liking. No, I am not changing file targets within precint files, nor the unused .ogg versions in sfx.pck. I wish to replace those in the music folder. These files were placed there by a patch around... 2 years ago, perhaps? This is a question for a small modification for myself. How would you respond to this if it was brought by some random user?
Dummied out version:
Let's say that my imaginary brother would like to replace the font to something more easier for him to see or that he would like to change his mouse cursor with his favorite one?
I am not with you or against you. I am taking a neutral stance. Whatever the response may be, the other people will be the ones that will judge.
Oh and Serrafeline, Pressa... That'll be enough. b:cute[sigpic][/sigpic]LOVE
Information: It is proven that the majority of the Perfect World International player base suffers from "Motorcylophobia".
-Every single patch to an MMO causes players to cry: "They Changed It, Now It Sucks". Every. Single. Patch. -Taken from TV Tropes.0 -
frankieraye wrote: »Anyway, just to sum it up, I'm down to respond to new issues.
I guess that means you'll type up new things? How's that possible if you're never online on the forums? Didn't you say something similar when the community had a huge outbreak and the forums went crazy, when people asked for more communication from the CM on issues?
Hi. You get paid to do be a "Community Manager". Please do it correctly, or pass the job position to someone that had the time/desire to do it better.Frankie has a LOT of stuff he does...and it takes a lot of his time. He gets on the forums as much as he possibly can, but with all that he has to do, it isn't much.
Give frankie a break guys, because his job is not as easy as you might think.
I must have missed something somewhere down the line. Is Frankie a "Community Manager" or just a Mod? I thought he gets paid (in USD), for managing this community (the forums)?
What am I not understanding? I could do a better damn job, and I'm not even getting paid. I type out more things on these forums about severe issues, and don't get paid.
As for his job not being easy... Yeah, I bet. I mean, if I was part of PWE right now, I'd hate my life. They have a raging player base on several of their forums now, and the games in general are going downhill (minus games like Forsaken World).
In the end, he's getting paid to manage this community, but he's not. I'm sorry, but 1-5 posts a day for someone that get's paid to do this, is a disgrace.0 -
Yukkuri - Heavens Tear wrote: »Hmm... While I'm not gonna talk about "issues", there's a little something I want to try not just with you, but the people in this thread. The following is inspired from the ini edits thread.
Let's assume that I wish to replace this games music to something more to my liking. No, I am not changing file targets within precint files, nor the unused .ogg versions in sfx.pck. I wish to replace those in the music folder. These files were placed there by a patch around... 2 years ago, perhaps? This is a question for a small modification for myself. How would you respond to this if it was brought by some random user?
Dummied out version:
Let's say that my imaginary brother would like to replace the font to something more easier for him to see or that he would like to change his mouse cursor with his favorite one?
I am not with you or against you. I am taking a neutral stance. Whatever the response may be, the other people will be the ones that will judge.
Oh and Serrafeline, Pressa... That'll be enough. b:cute
you want to revert the music to what it was originally?
It's a grey area, since you're modifying files to what they originally were. I'm guessing Frankie will say no, though, since you're still changing game files. =\
IDK. I don't like the music, original or otherwise. I just turn it off and run music in from my server, via line-in jack and a patch cable, or listen on headphones to music from server/game sounds through 5.1 speakers.101 Sage Sin*/Archer
100 Demon BM*/Barb
96 Demon Cleric/Sage Seeker
95 Demon Wiz/
94 Sage Veno
85 Psy/80 Mystic
And a handful of other alts, all 79 and under.
*Pre RB level0 -
Sarrafeline - Sanctuary wrote: »you want to revert the music to what it was originally?
It's a grey area, since you're modifying files to what they originally were. I'm guessing Frankie will say no, though, since you're still changing game files. =\
IDK. I don't like the music, original or otherwise. I just turn it off and run music in from my server, via line-in jack and a patch cable, or listen on headphones to music from server/game sounds through 5.1 speakers.
He's talking about replacing PWI music with his own music files so he can listen to his music while in game instead of needing to turn PWI's music off and use a third party music programme to listen to something.
Thought that was kind of obvious. It's also something I know many people have actually done before.[SIGPIC][/SIGPIC]0 -
frankieraye wrote: »Issues like the Medals or the .ini edits are basically older issues that have already been responded to in the past, and I generally wouldn't update you guys about them unless there was actually new information to give. For the sake of convenience, I'll go ahead and reiterate here that the medals will probably never be in the DQ system again, but when they return through other means we will definitely let you know. As for .ini edits, our stance regarding them has never changed-- it's considered to be modification of game files and thus a ToS violation.
Anyway, just to sum it up, I'm down to respond to new issues (for example the Fan Content upload problem, claims that a certain server is down, the google ads forum issues, etc..) but for older issues that have already been responded to, you generally wouldn't see an update unless there was new information to give.
Frankie, I'm sorry but that response is simply unacceptable when the wait time periods about some of these issues is months. I can understand that you are busy, and we do appreciate that this is asking a lot of your time. We can see that you do a lot of hard work, and we do appreciate that. But please try to place yourself in your customers shoes. Waiting for weeks without any kind of update is a lot to ask of any person. Even if you have nothing new to add, just an update that there is nothing new would be enough.
I understand you have a lot on your plate but not giving us a response in a timely manner, even it's only "I'm sorry for the inconvenience but we still don't have an answer to that question at this time," is frustrating. For some people it's game breaking and they quit, leaving behind all those hard earned dollars. People do spend money on this game, and with that we should be able to expect a certain level of customer service. Put yourselves in our shoes, if you went to a restaurant and paid a lot of money for a certain steak. Only to be told that they don't have any, but they will bring you a filet mingon to make up for it and then are made to wait three hours without the waitress coming back and saying a word to you. What would you do? You'd probably never eat there again, and be irritated at her for not doing her job. You wouldn't care if she had a lot of tables, three hours is a long time and if it was too much then they should have at least sent another waiter over to let you know something, correct? Even if she didn't have your dish, you would at the least want an update on how things are going, wouldn't you? Even if it's just to refill your water and say, "i'm sorry for the wait. I'll bring it out to you as soon as its done." It's the same thing. We understand if the medals aren't available at this time, or any other number of issues that you can't respond to yet. But could you at least let us know that so that we at least know we are being heard? Please provide us the same level of service you would expect. Please at least let us know, "We apologize for the inconvenience but at this we do not have any new information. We will notify you as soon as possible when we have a status update. Thank you for your continued patronage." That's not asking for much, and you could literally just copy and paste it. At least that way we know you are aware of the our concerns and working to get it fixed, there just isn't anything more you can do at the moment.[SIGPIC][/SIGPIC]
Thanks Silvy for the superb sig
VenusArmani's word of the moment: Expand your Vocabulary, Expand your horizons!
pwi-forum.perfectworld.com/showpost.php?p=17992481&postcount=189
Pusillanimous:
1) lacking courage or resolution; cowardly; faint-hearted
2) Proceeding from or indicating a cowardly spirit0 -
frankieraye wrote: »Lots of ****
Dont come here and pretend that everything is fine we have been waiting for those stupid medals for months now, you prob. expected us to forget about it, what about the money whe spend on those damned summer tokens? I want a refund, I work every freaking day since I was child, paid my own university and now have a very decent job, I know what money is worth dont pretend that everything is fine when PWI scamed us with that damned medals for the R9 set.0 -
Ceiba - Sanctuary wrote: »I know what money is worth dont pretend that everything is fine when PWI scamed us with that damned medals for the R9 set.
Erm...Airyll - Dreamweaver wrote: »LMAO
That, my darling, is not false advertising. It is only false advertising if PWE explicitly stated "If you participate in this sale, you are guaranteed to get Rank 9" - which they did not say. Thus, they have not broken any laws by putting a picture of R9 in on a rep sale. Why?
Well, R9 takes reputation. Therefore it has something to do with reputation and therefore the sale.
They didn't state, anywhere, that you are guaranteed to get Rank 9 if you participate in the sale even in the slightest. Therefore, just because you did not get R9 at a rank sale, that doesn't mean PWE broke any laws, because they never told you they would.
If a shop is selling fruit at 50% and they have a picture of an apple on there in a fruit bowl, but then aren't selling apples (for whatever reason) you can't sue them for breaking the law. Why? Because they don't specifically state that apples are for sale; and just because an apple is in the picture that doesn't mean you will go in there and get apples. If you took a case like that to court, the lawyers of PWE would hand you a new ******* while keeping all your money.
b:shutup'
Now lets go back to QQing for lack of communication with our dear CM ^ ^Madness?
[SIGPIC][/SIGPIC]0 -
Sarrafeline - Sanctuary wrote: »How about old issues that have no response? Like the forum's ignore list not working? I've sent in tickets and posted in the help forum, and been ignored completely on this. >_>
Am I the only one who got a slight chuckle out of the irony of this? b:chuckle[SIGPIC][/SIGPIC]
Go Gummy, It's your birthday~0 -
Quoted for truth b:surrenderVenusArmani - Dreamweaver wrote: »Frankie, I'm sorry but that response is simply unacceptable when the wait time periods about some of these issues is months. I can understand that you are busy, and we do appreciate that this is asking a lot of your time. We can see that you do a lot of hard work, and we do appreciate that. But please try to place yourself in your customers shoes. Waiting for weeks without any kind of update is a lot to ask of any person. Even if you have nothing new to add, just an update that there is nothing new would be enough.
I understand you have a lot on your plate but not giving us a response in a timely manner, even it's only "I'm sorry for the inconvenience but we still don't have an answer to that question at this time," is frustrating. For some people it's game breaking and they quit, leaving behind all those hard earned dollars. People do spend money on this game, and with that we should be able to expect a certain level of customer service. Put yourselves in our shoes, if you went to a restaurant and paid a lot of money for a certain steak. Only to be told that they don't have any, but they will bring you a filet mingon to make up for it and then are made to wait three hours without the waitress coming back and saying a word to you. What would you do? You'd probably never eat there again, and be irritated at her for not doing her job. You wouldn't care if she had a lot of tables, three hours is a long time and if it was too much then they should have at least sent another waiter over to let you know something, correct? Even if she didn't have your dish, you would at the least want an update on how things are going, wouldn't you? Even if it's just to refill your water and say, "i'm sorry for the wait. I'll bring it out to you as soon as its done." It's the same thing. We understand if the medals aren't available at this time, or any other number of issues that you can't respond to yet. But could you at least let us know that so that we at least know we are being heard? Please provide us the same level of service you would expect. Please at least let us know, "We apologize for the inconvenience but at this we do not have any new information. We will notify you as soon as possible when we have a status update. Thank you for your continued patronage." That's not asking for much, and you could literally just copy and paste it. At least that way we know you are aware of the our concerns and working to get it fixed, there just isn't anything more you can do at the moment.0 -
Change the music files, they can't stop you or know about it, lol.[SIGPIC][/SIGPIC]
Sig credits to Myra
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the music files are in sfx.pck as ogg files, they'll know about it if you change itChange the music files, they can't stop you or know about it, lol.
the ones in /music are simply there for your listening pleasureI'm a guy, not a woman, that is all
"When you're on Team Bring it, every morning your feet hit the floor, the good lord says "good morning" and the devil says 'Oh **** they're up' " - Dwayne "The Rock" Johnson
Are you on Team Bring it?0 -
Umm..That's not how you change the cities/outside's music tracks...And I guess I'm not allowed to explain it here, lol.
oh, i see what you did there. what the hell are we talking about then? sound effects? i know you can't change those, just turn that off, lol.[SIGPIC][/SIGPIC]
Sig credits to Myra0 -
Don't really like him much, but he has to follow the rules of the non-disclosure agreement. He is only allowed to say so much.0
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