We'd like you guys to help us help you.Please post your dxdiag here as a LINK ONLY to your dxdiag txt file. Do not post it in the body text.
(Info about getting a dxdiag can be found here: http://pwi-forum.perfectworld.com/showpost.php?p=2005612&postcount=33
I will download and compile these, then pass them along to the developers.
Post your screenshots too if you wish in jpg format.
Here are some things you can do while this is being worked on:
If you have Vista or Windows 7, try running the game in Windows 2000 compatibility mode. To configure the compatibility mode for an application, just locate the installation directory and right click on the .exe, selecting Properties from the menu. Select the Compatibility tab. Under Compatibility mode, in the drop down box select Windows 2000. Click OK.
Try experimenting with your graphic settings (lowering them, turning effects off) on the game launcher menu and see if that helps.
If you have forced graphic settings through an ATI or nVidia control panel, try disabling the features you have turned on with those tools.
If you have Windows vista or 7 that has DirectX 11, use this link to see if you need to update DirectX 11: http://www.microsoft.com/games/en-US/aboutGFW/pages/directx.aspx
If you have Windows XP, use this link to update to the latest version of DirectX 9.0c: http://www.microsoft.com/downloads/details.aspx?FamilyID=2DA43D38-DB71-4C1B-BC6A-9B6652CD92A3&displaylang=en
Update your video drivers for your video chipset from ATI, nVidia, Intel, or your system manufacturer's website.
nVidia Driver Searchhttp://www.nvidia.com/Download/index.aspx?lang=en-us
ATI Driver Searchhttp://support.amd.com/us/gpudownload/Pages/index.aspx
Intel Driver Searchhttp://downloadcenter.intel.com/Default.aspx