No SERVER PING

saint82
saint82 Posts: 0 Arc User
edited February 2009 in Support Desk
hi there, everytime i try to play perfect world, there's no server show.. it's shows 3 server but none of them is replying any pingb:angryb:shocked.. plz help me out...
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Post edited by saint82 on
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Comments

  • djart
    djart Posts: 2 Arc User
    edited October 2008
    same problem..Where is admin???b:surrender
  • lordara
    lordara Posts: 1 Arc User
    edited October 2008
    same problem
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited October 2008
    Do you get the Announcements window when you first enter the client, and does it have the current information? Have you been able to connect before, and if so, have you made any network changes recently or moved to a publicly maintained network (college, university)?

    Having no ping suggests that it can't get connectivity with the servers over port 29000. Can you download nmap and use the command "nmap -p29000 -PN pwigc3.perfectworld.com" within its zenmap GUI.
    [SIGPIC][/SIGPIC]
  • kalgorn
    kalgorn Posts: 7 Arc User
    edited October 2008
    I'm having the same issue. I set up my router to forward port 29000 to my IP address (which has been set as a static IP) and it still does not give me any response from the server. I downloaded nMap like you suggested, ran the query, and this is what I receive:
    Starting Nmap 4.76 ( http://nmap.org ) at 2008-10-11 16:28 Eastern Daylight Time

Warning: Hostname pwigc3.perfectworld.com resolves to 8 IPs. Using 64.74.134.54.

Interesting ports on 64.74.134.54:

PORT      STATE SERVICE

29000/tcp open  unknown



Nmap done: 1 IP address (1 host up) scanned in 1.06 seconds
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited October 2008
    So you've got layer 4 connectivity, DNS is working...

    Can you tell me the contents of your serverlist.txt (default location : C:\Program Files\Perfect World Entertainment\Perfect World International\element\userdata\server\ )?
    [SIGPIC][/SIGPIC]
  • kalgorn
    kalgorn Posts: 7 Arc User
    edited October 2008 
    Sanctuary       (PVE)	29000:pwigc2.perfectworld.com	4
Heavens Tear  (PVE)	29000:pwigc4.perfectworld.com	3
Lost City         (PVP)	29000:pwigc3.perfectworld.com	5
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited October 2008
    Hm... perhaps power cycling your router, and restarting your computer would be the next ones to try, followed by making sure you're using an Administrator-level account (in XP) or Running as Administrator (in Vista).

    May I ask your physical location, and your ISP?
    [SIGPIC][/SIGPIC]
  • kalgorn
    kalgorn Posts: 7 Arc User
    edited October 2008
    I'm in Gainesville, FL and using Cox Communications for my ISP. I'm going to power cycle right now and try again. I'll report back.
  • kalgorn
    kalgorn Posts: 7 Arc User
    edited October 2008
    No luck.

    If it helps, this is what the splash screen looks like before loading the actual client:

    PW.JPG

    I don't know what the server tags are supposed to look like but mine have a red circle and they blink.
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited October 2008
    Mine look the same, and I'm able to log in, so I assume it's intended behavior. Hm... You're not in or near one of the blocked IP address ranges, you've got connectivity to the server at least some of the time on that particular port, and you're having no problem conversing with the web server or launcher update server.

    Have you restarted the computer since the issue popped up? Are you using any firewalls? Have you been able to access the services before? Have you run a Verify?

    If none of the above help, please send a support ticket in with an attached image of a tracert (Start->Run->cmd, type "tracert pwigc2.perfectworld.com", take a screenshot and save it as a .jpg file) and a link to this thread's url.
    [SIGPIC][/SIGPIC]
  • saint82
    saint82 Posts: 0 Arc User
    edited October 2008
    i also download the nmp n try as u said an look what the cood saids.


    Starting Nmap 4.76 ( http://nmap.org ) at 2008-10-12 12:59 West Asia Standard Time

    Warning: Hostname pwigc3.perfectworld.com resolves to 8 IPs. Using 64.74.134.31.

    nexthost: Failed to determine dst MAC address for target 64.74.134.31

    QUITTING!
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  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited October 2008
    Are you using an ISP that uses PPP (usually requires you to type a username and password to log onto their internet services)?
    [SIGPIC][/SIGPIC]
  • kalgorn
    kalgorn Posts: 7 Arc User
    edited October 2008
    gattsuru wrote: »
    Mine look the same, and I'm able to log in, so I assume it's intended behavior. Hm... You're not in or near one of the blocked IP address ranges, you've got connectivity to the server at least some of the time on that particular port, and you're having no problem conversing with the web server or launcher update server.

    Have you restarted the computer since the issue popped up? Are you using any firewalls? Have you been able to access the services before? Have you run a Verify?

    If none of the above help, please send a support ticket in with an attached image of a tracert (Start->Run->cmd, type "tracert pwigc2.perfectworld.com", take a screenshot and save it as a .jpg file) and a link to this thread's url.

    I have restarted the computer and run a verify and that did not fix the problem. The only firewall I have is internal to the router and I eliminated that by setting myself as the DMZ host and still have the issue. I have never been able to access PWI. This weekend was my discovery of the game.

    I also ran a tracert like you said. The first two hops time out, it finally starts jumping through the IP addresses, and then times out at the 12th hop and just dies off. I'll submit a ticket right now.
  • saint82
    saint82 Posts: 0 Arc User
    edited October 2008
    yes i m... am using a such a net, who use a username n password to loging with network
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  • saint82
    saint82 Posts: 0 Arc User
    edited October 2008
    gattsuru wrote: »
    Are you using an ISP that uses PPP (usually requires you to type a username and password to log onto their internet services)?

    yes im connecting through a LAN network. i dont know what to do.. when i installed the game n patch it, it works and i play if for some hours. and when i try to log in again.. there's no server ping shows. i have try ur nmap thing. but no result.. plz help me out.. am having this problem from last 2 days..
    LIVE N DIE WITH HONOR
  • kalgorn
    kalgorn Posts: 7 Arc User
    edited October 2008
    I wish I knew why now is any different but it's working for me now. I have absolutely no idea. The only thing different is I'm on a different Windows XP user and that's it. But it works... so I'm happy. b:laugh
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited October 2008
    saint82 wrote: »
    yes im connecting through a LAN network. i dont know what to do.. when i installed the game n patch it, it works and i play if for some hours. and when i try to log in again.. there's no server ping shows. i have try ur nmap thing. but no result.. plz help me out.. am having this problem from last 2 days..

    nmap has... problems... with PPP connections, so it's not too useful of a diagnostic tool, there.

    Can you do a tracert to pwigc3.perfectworld.com? It's not quite as useful, but it'll still be some information.

    In Windows XP, go to Start->Run..., enter "cmd" in the white box and press enter, then type "tracert pwigc3.perfectworld.com" (without the quotes). To copy the result, right click in the black space of the command prompt, click Select All, and then press Enter on your keyboard. Come back here, open a Reply, and press CTRL and V simultaneously.

    In Windows Vista, it's mostly the same, but instead type cmd into the Start Search box to start.
    kalgorn wrote: »
    I wish I knew why now is any different but it's working for me now. I have absolutely no idea. The only thing different is I'm on a different Windows XP user and that's it. But it works... so I'm happy. b:laugh

    Switching to a different username fixed the issue? Do the usernames have different administrative rights on your computer?

    Congratulations on the fix, Kalgorn.
    [SIGPIC][/SIGPIC]
  • saint82
    saint82 Posts: 0 Arc User
    edited October 2008
    gattsuru wrote: »
    nmap has... problems... with PPP connections, so it's not too useful of a diagnostic tool, there.

    Can you do a tracert to pwigc3.perfectworld.com? It's not quite as useful, but it'll still be some information.

    In Windows XP, go to Start->Run..., enter "cmd" in the white box and press enter, then type "tracert pwigc3.perfectworld.com" (without the quotes). To copy the result, right click in the black space of the command prompt, click Select All, and then press Enter on your keyboard. Come back here, open a Reply, and press CTRL and V simultaneously.

    In Windows Vista, it's mostly the same, but instead type cmd into the Start Search box to start.



    Switching to a different username fixed the issue? Do the usernames have different administrative rights on your computer?

    Congratulations on the fix, Kalgorn.



    THIS IS THE RESULT WHEN I TRACE THE PING....


    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\shahvais316>tracert pwigc3.perfectworld.com

    Tracing route to pwigc3.perfectworld.com [64.74.134.31]
    over a maximum of 30 hops:

    1 * * * Request timed out.
    2 * * * Request timed out.
    3 * * * Request timed out.
    4 * * * Request timed out.
    5 * * * Request timed out.
    6 * * * Request timed out.
    7 * * * Request timed out.
    8 * * * Request timed out.
    9 * * * Request timed out.
    10 * * * Request timed out.
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * *



    plz help me.. am sick of this timed out thing....
    LIVE N DIE WITH HONOR
  • kalgorn
    kalgorn Posts: 7 Arc User
    edited October 2008
    gattsuru wrote: »
    Switching to a different username fixed the issue? Do the usernames have different administrative rights on your computer?

    Congratulations on the fix, Kalgorn.

    Nope. They both has administrative rights. I'm going to try it on the other user name just to see if that is the problem.
  • saint82
    saint82 Posts: 0 Arc User
    edited October 2008
    kalgorn wrote: »
    Nope. They both has administrative rights. I'm going to try it on the other user name just to see if that is the problem.



    can u suggest me on my condtions
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  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited October 2008
    saint82, I'm afraid I'm going to have to suggest you contact your ISP. They either seem to be blocking a lot of traffic, or using a very non-standard implementation of PPP. They'll know more about dealing with these problems than anyone else.
    [SIGPIC][/SIGPIC]
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited October 2008
    If anyone is trying to connect from one of these countries, you WILL NOT be able to play PWI:

    China
    Hong Kong
    Japan
    Macau
    Malaysia
    North Korea
    Philippines
    South Korea
    Taiwan
    Turkey
    Vietnam

    If you are running any software to change your IP address source, this could be giving you issues as well.

    Contact your ISP and have them prioritize packets going to and from these addresses:

    Sanctuary (PVE) pwigc2.perfectworld.com
    29000:64.74.134.24
    29000:64.74.134.25
    29000:64.74.134.47
    29000:64.74.134.48
    29000:64.74.134.49
    29000:64.74.134.50
    29000:64.74.134.51
    29000:64.74.134.52

    Lost City (PVP) pwigc3.perfectworld.com
    29000:64.74.134.57
    29000:64.74.134.58
    29000:64.74.134.31
    29000:64.74.134.32
    29000:64.74.134.53
    29000:64.74.134.54
    29000:64.74.134.55
    29000:64.74.134.56

    Heaven's Tear (PVE) pwigc4.perfectworld.com
    29000:64.74.134.61
    29000:64.74.134.62
    29000:64.74.134.63
    29000:64.74.134.64
    29000:64.74.134.38
    29000:64.74.134.39
    29000:64.74.134.59
    29000:64.74.134.60

    Patch Server
    http://pwipatch.perfectworld.com/patch/
    64.74.217.11

    Also, if you have a router or cable/DSL modem that is 3 years or older, you may need to upgrade.
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • Lanahara - Sanctuary
    Lanahara - Sanctuary Posts: 4 Arc User
    edited October 2008
    I wish I had a clue why this is so, but my issue with lack of ping to the servers was based on my Windows XP login. I switched users and it worked perfectly. I even tried switching back to double check and it is definately the case. The other username gets no ping in the game client.

    I am so confused.
  • Aryannaveno - Sanctuary
    Aryannaveno - Sanctuary Posts: 825 Arc User
    edited October 2008
    Could the new user be an administrator?
  • Lanahara - Sanctuary
    Lanahara - Sanctuary Posts: 4 Arc User
    edited October 2008
    No. That was guessed earlier. Both accounts have administrator rights.
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited October 2008
    Are there any programs running on only one account?
    [SIGPIC][/SIGPIC]
  • Lanahara - Sanctuary
    Lanahara - Sanctuary Posts: 4 Arc User
    edited October 2008
    You're a very smart person. I had never even thought to check that. I had PeerGuardian running on the other account and it never occured to me. I don't know why the incoming data from the PWI servers was flagged to be blocked but it was.

    Interesting.
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited October 2008
    I'm just throwing possibilities at it. You're the one that found the solution.

    We use a non-standard port (and although I am not allowed to check, probably a non-standard packet design), so that would not be a surprising thing for that type of software to block. Thank you for bringing it to our attention, so we can contact the designers of that software, and deal with these issues faster in the future. Good luck to you.
    [SIGPIC][/SIGPIC]
  • ravenssorrow
    ravenssorrow Posts: 1 Arc User
    edited October 2008
    i am having the same exact problem as saint did and tried everything else, including shutting down peerguardian, why wont it work?!
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited October 2008
    Do you have any other hardware or software firewalls on your network? Can you download nmap and use the command "nmap -p29000 -PN pwigc3.perfectworld.com" within its zenmap GUI?
    [SIGPIC][/SIGPIC]
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