NOTICE: Fixed Arc Codes /Charge Rewards 07/28/18

heerohex#3018

Hello all,

Ive been made aware that arc codes are not working at present.

I have sent word to the team to look over this issue.

Thanks.

Add: Spend rewards has also been reported as not working.

This has also been reported.

Thanks.

Official PWE Info - Around the Arc Twitter 07/30/18
PWI players - Due to an issue with the function that sends items through the in-game mail system, we will be extending the end redemption date for Spend Points on the current promotion until August 3rd 11:59 PM PT! We thank you for your patience as we work on a solution!

​​

bayshmaster#5899

Just tested with jones and omalleys. I just had to click redeem twice and it worked.​​

heerohex#3018

hamid80 wrote: »

Just tested with jones and omalleys. I just had to click redeem twice and it worked.

ah kk Did you get this ingame as when this has happened in the past it does still not get received.

Thanks.​​

bayshmaster#5899

heero200 wrote: »

hamid80 wrote: »

Just tested with jones and omalleys. I just had to click redeem twice and it worked.

ah kk Did you get this ingame as when this has happened in the past it does still not get received.

Thanks.

yea I got them both in game ​​

heerohex#3018

hamid80 wrote: »

heero200 wrote: »

hamid80 wrote: »

Just tested with jones and omalleys. I just had to click redeem twice and it worked.

ah kk Did you get this ingame as when this has happened in the past it does still not get received.

Thanks.

yea I got them both in game

Didnt work for me. My client did crash tho.

Also just to confirm the team know.

Thanks.​​

jharde

Didn't work for me. Tried a couple of times just now and no blessings.

divinity910

The rewards from spend reward are not working aswell, that could be nice to fix it fast

heerohex#3018

divinity910 wrote: »

The rewards from spend reward are not working aswell, that could be nice to fix it fast

Ok ill tag this on.

Thanks.​​

bayshmaster#5899

heero200 wrote: »

hamid80 wrote: »

heero200 wrote: »

hamid80 wrote: »

Just tested with jones and omalleys. I just had to click redeem twice and it worked.

ah kk Did you get this ingame as when this has happened in the past it does still not get received.

Thanks.

yea I got them both in game

Didnt work for me. My client did crash tho.

Also just to confirm the team know.

Thanks.

I tried again on separate accounts. Doesn't seem to be working on any. I guess I just got lucky on one xD​​

spush#0986

can it be fixed before the spend promo ends? it was one of the reasons i spent cash on the game after i came back.

affinityjjl

hi
since the spend rewards are not working, what happens if it does not resolve before the dateline expires? will we get an extension to redeem? thanks

heroo#2909

you receive points but you cant send them (stuff) to toons

yesterday it worked, now it doesnt work anymore and points will be gone tomorrow with no chance they fix it in time, so people loose the points and stuff

another pwi scam, it happens so many times , slowly think they make it on purpose

bubbler1

It did not work for me yesterday either. or today.

heerohex#3018

The fact it's not fixed makes me think something is worse for the problem.

affinityjjl wrote: »

hi
since the spend rewards are not working, what happens if it does not resolve before the dateline expires? will we get an extension to redeem? thanks

Sorry I can't answer this but I'll feedback.

Thanks.

Unknown

This content has been removed.

heerohex#3018

its a known issue.

Its been reported. At this point in time thats all I can tell you.

Thanks.​​

wettstyle

probally being abused ...

spush#0986

heero200 wrote: »

its a known issue.

Its been reported. At this point in time thats all I can tell you.

Thanks.​​

not to sound pesimistic but i would hate for PW not to do anything about the problem/ leave it stay like this.

valdisman

dasb#8274

I've sent a ticket, still no reply, points expire today, I can just see that PWE will be like "OHHHH WELL, NOTHING WE CAN DO NAAAAW"

jharde

I just sent in a ticket to support with a screenshot of my accumulated points on the reward points page with notification of the items that I would like to redeem the points for once the issue is rectified IF it isn't rectified in time.

heerohex#3018

They are back in the office today.

So I would like to hope this will be sorted soon.

Thanks.

nunuator

Pulled from the around the arc Twitter

PWI players - Due to an issue with the function that sends items through the in-game mail system, we will be extending the end redemption date for Spend Points on the current promotion until August 3rd 11:59 PM PT!

We thank you for your patience as we work on a solution!

heerohex#3018

nunuator wrote: »

Pulled from the around the arc Twitter

PWI players - Due to an issue with the function that sends items through the in-game mail system, we will be extending the end redemption date for Spend Points on the current promotion until August 3rd 11:59 PM PT!

We thank you for your patience as we work on a solution!

Thank You!​​

meug

Arc Code Redeem is not working again

shopcheese

Checked to see if things worked today.
Sending codes/blessing was successful and I also redeemed my RPs. I had spent 950 gold towards my 20 aptitude and is very relieved that I can redeem my points now!

heerohex#3018

shopcheese wrote: »

Checked to see if things worked today.
Sending codes/blessing was successful and I also redeemed my RPs. I had spent 950 gold towards my 20 aptitude and is very relieved that I can redeem my points now!

Thank You.

Can confirm.

also note the extension to the promo.

PWI players - Due to an issue with the function that sends items through the in-game mail system, we will be extending the end redemption date for Spend Points on the current promotion until August 3rd 11:59 PM PT!

Thanks.

Unsticky in a few.​​

carlosraul93

Any code for the community?