problem with codes

ste#2605

hi when i try to redeem a code it says i have no characters.i have lvl 101 lvl 100 lvl 78 and others below that.anyone had similar problem n fixed it ??? be gratefull for any help ty kindly

cyanidel0l

Try redeeming on the website, here. Or if you have been doing that, try redeeming within the Arc client.

Cheers