As I see no tech discussion forum, ill post here, perhaps get redirected. I am trying to log in to apply my beta code and keep getting a "unexpected error" code when it asks me if i have a cryptic account. Ive put yes, ive put no, but everytime it just takes me to the next page that says unexpected error. Ive contacted customer support several times and got no reply. I assume i have linked my cryptic account (which i havent played in a long long time). I have logged into my champions online account so i know its there, but no where has it asked me to link my perfect world with my cyrptic account. Anyone else had this issue?
I took a look, and it appears you've just sent your tickets this morning. We're a bit backlogged, and our hours do not start until 10am Pacific, but we're working hard to make sure we can help everyone out. In the mean time, you can try logging in with your Cryptic Credentials on the Champions Online webpage, and then from there you should be able to link your accounts and apply your key. If that fails- try logging in through the launcher.
If you have a lot of trouble try switching browsers. I usually use Chrome but it doesn't play nicely with this site and so sometimes I switch to Mozilla here.
bor20Member, Neverwinter Beta UsersPosts: 0Arc User
edited January 2013
Having issues even logging in now
as of right now posting this it says i am not logged in, but somehow i can post
so strange because it wont let me access my account via this page, or anything
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bor20Member, Neverwinter Beta UsersPosts: 0Arc User
edited January 2013
BTW thankyou. I did send one 2 days ago, but i guess it didnt go thru. I am running IE9. Thanks for all the info so far. Hope to get this resolved. I cant use the launcher to link because i cant access the beta yet, or download the game. waiting for whatever to clear up so i can input my beta key, if i can ever get logged in.
Guess I am contributing to the beta test already Can give you specs if need be so this issue can be looked into further.
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iamtruthseekerMember, Moonstars, Neverwinter Beta UsersPosts: 0Arc User
edited January 2013
I had an issue with the site updating in chrome. Try clearing out the cache and cookies when logged out and log back in to see if it helps.
I had an issue with the site updating in chrome. Try clearing out the cache and cookies when logged out and log back in to see if it helps.
Also be very careful about uninstalling chrome it can cause issues with clicking links in emails and instead of starting your browser up then it starts up msword...that happened to me and I had to manually edit registry to fix it. I hate chrome with a passion never ever install that piece of <font color="orange">HAMSTER</font>....my oppinion.
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bor20Member, Neverwinter Beta UsersPosts: 0Arc User
edited January 2013
oh wow i got to log in finally, it had me blocked (the ten minute block) i tried to log in every few hours and kept saying I was under the 10 minute ban. Anyways, I do NOT have chrome, just IE9. Still no luck logging into my account besides on my iphone. Here it keeps telling me wrong password or unexpected error. Oh well ill just wait for support to email me back. Thanks for help guys. BTW windows 7 64bit, internet explorer 9.
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bor20Member, Neverwinter Beta UsersPosts: 0Arc User
edited January 2013
Hey what do you know, logged in to account and beta key applied. Good to go.
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ranncoreMember, Moderators, Neverwinter Beta Users, Neverwinter Knight of the Feywild UsersPosts: 2,508
Comments
@Effreet in game
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http://techsupport.perfectworld.com/
https://support.perfectworld.com/
If you have a lot of trouble try switching browsers. I usually use Chrome but it doesn't play nicely with this site and so sometimes I switch to Mozilla here.
as of right now posting this it says i am not logged in, but somehow i can post
so strange because it wont let me access my account via this page, or anything
Guess I am contributing to the beta test already Can give you specs if need be so this issue can be looked into further.
Also be very careful about uninstalling chrome it can cause issues with clicking links in emails and instead of starting your browser up then it starts up msword...that happened to me and I had to manually edit registry to fix it. I hate chrome with a passion never ever install that piece of <font color="orange">HAMSTER</font>....my oppinion.
Grats, glad you got it figured out.