new foundry bug? selecting music crashes the client.

reiwulf · September 2015

Just testing if others are also having this issue. I heard some peple taling about it in foundry zone chat. I tried to select some music for a map and the whole client crashed.
Could others please test it too and see if it happens consistently?
If it does, we have a nice new bug, once again, and this time it means our maps won't be able to have music or sound effects... nice.

maegmaag · September 2015

Yes it crashes. Tried to change ambient for a room yesterday, now tried just to place a sound node. ~~It looks like it crashes when another sound is selected from the list, while the 1st selected is still playing. But did not bother testing it further, too long loading times for a quick crash ).~~

~~edit: Well no, it just crashes on a second sound selection in the list. Making the pick at the 1st try could work hah.~~

edit 2: So no, even accepting (OK) or canceling (Cancel) the selection makes the client crash. Simply put, any subsequent interaction with the "sound selection dialogue box" crashes the client.

reiwulf · September 2015

Awesome, so they did manage to add a new bug to the foundry after 6 weeks of it being offline while fixing absolutely no previous bugs

valcontar73 · September 2015

Remember to go ViP!

I begin to think they do it in purpose, to screw us, plain and simple.

There is no other logical explanation.

Unknown · October 2015

This content has been removed.

torontodave · October 2015

it has something to do with the new video changes..

the video + audio changes are linked .. same time that everyone started crashing and had to add -d9d0 or whatever to the command line just to get to char select screen, my audio started acting funny ingame. (audio would cut out when I alt-tab in and out of game, even if the audio source was winamp/itunes/etc) .. getting audio and video over hdmi.

soo some changes to the sound drivers, or at least how my ATI drivers interpret them.. and then within the foundry, the sound picker crashes anytime it tries to play a sample sound.

tyria501 · October 2015

Thanks for bringing this bug to some attention. I have finally decided to get around to my latest quest and this will save me a lot of grief in the editing process. Though this does mean I will have to post a note in my description that I am aware the quest has no sound for reasons outside my control.

guitarzan698 · October 2015

Truth be told.. this is basically a simple problem. Now, just how long will it take PWE to get it fixed?

sn0wst0rmz · October 2015

Oddly enough, I really don't worry about publishing anymore. I just use the Foundry editor for something fun to do, considering their current content has gotten stale. I've noticed the same crashes when trying to manipulate sounds. Hence, I don't even bother with sounds anymore, other than hiding "electrical_Glow" inside of "BlackIce_Crystal 01" mounted on the top of "Drow_Pillar_Large 03".... simply because it sounds more like crackling rocks than electricity.

guitarzan698 · October 2015

Thirteen hours of down time and we still have the sound bug.

lovepeas · October 2015

sad panda

reiwulf · October 2015

realy disapointed. they actually managed to crush any rest of hope I had in them

sameriker · October 2015

Some of you know me as Josh A Blacker (JA to my friends) from the Authors group on Facebook. When Foundry outage that lasted more than a month ended, the developers had the nerve to leave us with a broken tool.

I did exactly what was expected of me. I wrote up a nicely worded trouble ticket. This is my ticket they recently closed.

Foundry Editor Crashing

Customer via CSS Web 09/22/2015 12:09 AM
Since the recent update of the Neverwinter Foundry Editor, all the authors I have spoken to including myself are reporting that adding sound to any quest causes the client to crash. Anytime the sound/music selection, any action taken on it (pressing ok, or cancel, or select another sound/music) will crash the whole client. I tried a lot of different ways too. Both 2D and 3D editor modes, I tried adding it from the room sub menu even. All methods crash the game client.

Customer via CSS Web 09/24/2015 04:23 AM
We are still waiting, when will this issue be repaired?

Response Tek via Email 09/24/2015 11:58 AM
Hello,

Thank you for contacting us. My apologies in the delay in responding to you. I'm personally trying to look into this issue, and when I have enough information about it I'll take what I have to the Cryptic developers to have them fix it. If there's any more specific info you can think of that would help us please send it my way.

Regards,
Tek
Specialist Game Master
Perfect World Entertainment

Response Tek via Email 09/25/2015 02:24 PM
Hello,

I was able to reproduce this for the developers, and they will be looking into a fix for this. I'm not sure how long it should take them but as soon as I know more I will let you know.

Regards,
Tek
Specialist Game Master
Perfect World Entertainment

Customer via CSS Web 09/29/2015 01:29 PM
Group would love an update or estimated time for repairs. People are getting anxious about this and would like some action.

Thanks,
On Behalf of the Foundry Authors

Response Tek via Email 09/30/2015 10:47 AM
Hello,

Still no ETA from engineering on this one, but they are investigating. As soon as I know more I will let you know.

Regards,
Tek
Specialist Game Master
Perfect World Entertainment

Response Tek via Email 10/05/2015 02:08 PM
Hello,

Thank you for your patience. It appears that engineering has finished their work on the foundry, so whenever you can would you please give it a shot? If you are still having troubles please let me know, with any specific details about what you were attempting to create at the time.

Regards,
Tek
Lead Game Master
Perfect World Entertainment

Customer via CSS Web 10/06/2015 08:15 AM
Sorry Tek, the Foundry is still crashing when you add audio or music to any map. I don't have any error messages since it just quits and drops back to Windows. All you have to do is drag and drop an audio icon to any map. Then select any sound or music. Once you click OK or Cancel, it kicks you out fast. I see desktop and there is no delay what-so-ever.

This bug is killing us, and not helping those willing to create quality content.

Thanks, but it looks like you need to report this once again.

Response Tek via Email 10/06/2015 09:43 AM
Hello,

Will do. I know they were working on the Foundry all this last week because there were some reported publishing errors, and I made sure that they were looking into the audio issue as well. I'll poke them again and see what they can do, and as soon as I hear back from them I will let you know.

Regards,
Tek
Specialist Game Master
Perfect World Entertainment
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This incident cannot be reopened or updated. If you need further assistance, please submit a new question by clicking the "Contact Us" tab.

After this they closed the ticket, it is not SOLVED, this issue persists, and they just don't care. I DARE any developer to prove me wrong! Instead of proving me wrong and fixing this issue, I believe a forum moderator will delete this posting. But I am posting this on the Facebook group as a back up.

guitarzan698 · October 2015

Wow... does anyone know a good lawyer?

reiwulf · October 2015

I wonder if creating more tickets would help at all or they would get just as ignored as yours...

guitarzan698 · October 2015

Yep... new update and we still have the foundry sound bug.

strumslinger · October 2015

Should be fixed either this week or next!

maegmaag · October 2015

I almost feel sorry for CMs here. U know, one week should be enough and thats only because i take game uptime as a priority. Am one of those not into sacrificial lambs..if thats the right english term/expression.

reiwulf · October 2015

strumslinger said:
Should be fixed either this week or next!

thank you so much strumslinger! I'll keep checking it:)

hustin1 · October 2015

Excellent. Unfortunately tomorrow I'm going to have to make some adjustments to my quest, as sometimes the Foundry likes to put enemies behind my sloping walls or above my celings (which makes certain objects impossible to interact with, leaving you stuck). It sure would be nice if we could check a box that lets you interact with something even if you have aggro. Nonetheless, I still enjoyed re-running it tonight

sycholic · October 2015

I was hoping it was just not me having the instacrash the moment I tried to change the global sound effect. I hear it play the audio for a very brief moment then blammo. I changed my HDMI audio format down from 24bit 48khz to 16/44 let yas know if any helps anything possible also set it for exclusive mode not sharing. Not to mention the bugs alone that exist in the 'report bug' tool. *facepalms*

new foundry bug? selecting music crashes the client.

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