It's a "lack of feedback" issue. It actually isn't broken, but it appears so because the game auto refines RAD if you haven't logged in for 24 hours. From what I've seen, there's nothing in the game that tells you this happens, nor do you seem to get any message when you first log in saying "Refined X Rough Astral…
Same problem here. Completed a bunch of RAD granting profession missions overnight and during my break at work through the gateway only to find no RAD had been granted once I got home and logged into game fully.