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Dude. I want this. That's brilliant. -bp
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The acceptable answer should be ZERO spam in-game mails. This is the first game I've heard of with that problem. Didn't other game companies already find a solution to it? I mean, spam on SWTOR is almost nonexistent, and they're a LOT bigger than you guys. They've been at it for a while now. There only seems to be one…
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If we're taking forum suggestions, might I offer creating a Customer Service section for the centralized and timely distribution of game information? If there's one thing I've noticed playing here, it's that getting information from "on high" is sporadic at best. Players were kept in limbo for several hours recently, for…
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Great! If a mod sees this, they're more than welcome to talk to me about it. Until then, I do recall Cryptic stressing that they enjoy hearing consumer feedback, and I feel this is an appropriate way of discussing possible improvements people other than myself may want to see (I think a wizard named Ian also had some…
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It's not a very good tradeoff if there's... let's say, operational problems that exist within the system that can't rightfully be discussed here that can cause innocent folks to suffer if, say, those problems occur. (Man, it's hard talking like this. But when in Rome...) Just because a better way hasn't been thought of YET…
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Perhaps it isn't to you, and I can understand that. I've found myself not caring if it happened to someone else too. And you're more than welcome to take the time out of your life to tell me something that I do, in fact, already know (and actually addressed, but you probably missed that part in the rush to inform me - it's…
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1-3 business days is an awfully long time to review something like that. Especially considering how quickly it can be triggered. Extending an autosquelch to 72 hours is also out of the question, obviously. What can be done to reduce response time, then? Ideally it should be 12 hours for something like this unless a LOT of…
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I can give you five cents out of the full refund I've just been issued. Laurie was a nice gal on the phone. :) I guess the only thing left is to write up the experience. This game's got a lot of potential. I really like what they've done with the place. But the bugs under the hood are just a bit too glaring to financially…
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I can only tell you what happened if you want the truth. Now, if you want me to make something up, I can do so with style. Maybe put a sentient wheel of cheese at the head of a global gold-farming, <font color="orange">HAMSTER</font>-spamming conspiracy headquartered in Sheboygan. Seems like it'd be more interesting than…
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Misunderstanding runs rampant, I see! Players, from what I can tell in the ToS, lack the ultimate authority to decide who can and cannot use the communication features in this particular game. It's simply not a right afforded by the company. Of course, if I missed something in the voluminous Terms of Service while perusing…
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Oh, I see what the confusion is. No, I don't handle things by cutting and running. That's just ridiculous. I prefer actually resolving issues. It tends to be a more direct way of resolving issues. -bp
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Then it was to just one player. I never target globally; it's annoying. But it's okay. I've already started the ball rolling on getting the issue resolved permanently. If you like, I'll keep you posted on how that goes... but something tells me it's not a facet you'd find interesting. -bp
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Yeah, that's not the lesson I learned here. Sorry. ;) Oh, and I have been reporting spammers. A lot. No effect because of the "system" (and I use that term loosely) in place. I mean, really. A system even 10-year-olds can abuse? That's lazy programming and not worth supporting financially. XD No, I like the idea of…
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AH! Well, then, you can close this thread and I can close my wallet. Thank you VERY much for the prompt reply! Man. I really didn't think Cryptic could do any worse than CoH. Hats off to 'em for pulling off the impossible. ;) -bp
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See, here's the problem - the only thing I do that's close to spamming is repeat tells to those that are ACTUALLY spamming a global channel. In other words, the gold farmers. If this is indeed the case, and I was squelched because a gold farmer complained, then I can't spend any more money here. That's just messed up, if…
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I wanted to keep the bonus part separate. The customer service here is APPALLING. If I were in charge of that facet of things, I'd clean house and start over with new CSRs. CUSTOMER SERVICE MUST IMPROVE IF YOU EXPECT TO CHALLENGE ANY OTHER GAME FOR ANYTHING. I mean, really. EA has better service. *BLIZZARD* has better…
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Actually, a followup - is it because I target the only two gold farmer websites that seem to spam this game? I mean, if I'm interrupting a business deal between Cryptic and these gold farmers, I can understand the treatment. But it WOULD be nice to know such things, yes?
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Or be passive-aggressive about. Right? ;)
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I don't agree with the sentiment at all. Someone just had to edit it. I know. I know. I'm in the wrong. I'm going to bed now. :p
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Hi! You can call me Brian. It's fine. :-) Like I said, I was merely offering feedback on the experience I had personally. While I understand you were, indeed, part of the crew saying "fixes are in the works, please be patient", what I meant was that I was looking for a little more detailed information than just "fixes".…
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Thank you for finally telling us. I would like to offer you some constructive feedback on the experience I had with this incident today: You guys took an awfully long time to let us know anything. In the future, it would be extremely helpful and welcome if information were much more forthcoming. This incident took quite…
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Hang on a second - are you saying you participated in the exploit and you expect a refund? I'm not particularly clear on that aspect. But it is rather important to know for the rest of my response.
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So the duplicate stones, obviously, cannot be copied. The people getting the dupes can't propagate the exploit. Which means Perfect World has a perfect storm on their hands - deciding what to do with a pool of likely-high-spending customers messing with their game in a way they may not be able to financially withstand…
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We need details, please. Is a rollback happening? Can I go play? That's what I need to know, and I'm fairly sure you're not a volunteer. I'm a paying customer. Please answer that one specific question. Is a rollback occurring or not? -bp
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We don't know. Apparently. But we should by now, shouldn't we?
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Whoawhoawhoawhoawhoa. Time out. Blaming the victims? How is THAT productive?! The players here aren't to blame. (Well, certainly the ones who chose not to involve themselves in the exploit, anyway.) But we're the ones being kept in the dark and told to "be patient". For how long? And now we're supposed to do the bugfixes…
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Are they working on fixing it? What's the fix going to be? Is a rollback happening or not so players know whether or not to invest time and effort into their characters? These are things we need to know as paying customers. They're not unreasonable questions to ask. Or answer. -bp
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Tu quoque, sir. Respectfully submitted, of course. We understand you're frustrated too. Being the front-line reps for a company that is, quite apparently, dragging its feet on an unknown fix that can potentially affect unknown people is tiring. Especially when you either have no new information or aren't allowed to yet…
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And?! By that "logic", organized criminals are patrons of the arts. Cheating's cheating no matter how much cash a cheater spends. And believe me - there are players who abide by the rules and spend freely who are waiting to see how this is handled. Right now, Neverwinter has a nasty - and POSSIBLY ill-deserved - reputation…
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In the future, you'll want to do this MUCH sooner. I've gotta say - I love the game you guys have here, and I understand it's a beta offering, but your customer service is still pre-alpha. You can take that as constructive criticism or get upset. Doesn't change the facts of the matter much, to be honest. You guys really…